Wie gebruikt deze software?

We serve organizations who want to refine their staff & volunteer management processes in order to run successful events and programs (festivals, sporting events, conferences, Nonprofits)

Gemiddelde scores

72 beoordelingen
  • In totaal 4.6 / 5
  • Gebruiksgemak 4.4 / 5
  • Klantenservice 4.9 / 5
  • Functies 4.2 / 5
  • Waar voor je geld 4.4 / 5

Productgegevens

  • Gratis versie Ja
  • Gratis proef Ja
  • Implementatie Cloud, SaaS, Web
    Mobiel - iOS native
    Mobiel - Android native
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning Kantooruren
    Online

Leveranciergegevens

  • InitLive
  • http://www.initlive.com/
  • Opgericht in 2013

Over InitLive

InitLive's all-in-one solution for event staff workforce management and day to day volunteer management offers industry-leading efficiency. InitLive's solution streamlines recruitment, scheduling, and retail time management for organizations and nonprofits of all sizes.

Functies van InitLive

  • Aanmeldingsgegevensbeheer
  • Accreditatie gasten
  • Artiestenmanagement
  • CRM
  • Contractbeheer
  • Filmplanning
  • Leveranciersbeheer
  • Personeelsplanning
  • Streepjescodes en tickets scannen
  • Transportbeheer
  • Voor filmfestivals
  • Voor muziekfestivals
  • Vrijwilligersbeheer
  • Aanwezigheid bijhouden
  • Communicatietools
  • Evenementenbeheer
  • Herkenningsbeheer
  • Kalenderbeheer
  • Ledenlijst
  • Lidmaatschapsbeheer
  • Mobiele toegang
  • Plannen
  • Recruteren van vrijwilligers
  • Registratiebeheer
  • Zelfserviceportal

De nuttigste reviews van InitLive

InitLive at EMC 2016

Beoordeeld op 26-8-2016
Wolfram L.
Informatietechnologie en -diensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
3 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: InitLive was used to manage 60 volunteers at a 5 day conference in the Ottawa Shaw Centre. Over 100 initially signed up but many did not remain to participate, a common problem. In the past volunteer recruiting and management was performed with spreadsheets, email and telephone, an onerous process for more than 20 people. InitLive automated this process considerably making the size of the volunteer team almost irrelevant. It also shifted responsibility for shift and role selection entirely to the volunteers, previously it was with the event manager. This took a big load off. Communication was also simplified with the integrated communication features, and I could instantly tell who was where with a simple touch on my tablet. Compared to other volunteer management software I've seen, InitLive has the best interface by far.

Pluspunten: The end to end management of people and the program within the Web interface.
You can see at a glance, in the web interface, where there are openings in the program staffing.
Signup to roles and shifts is easy, though some of the older volunteers found it challenging.
Visually it looks good, especially for the administrator. So I like the interface.
In the device app it is nice that it informs the administrator instantly of staffing problems in the current shift.
The various reports were useful, especially after the event when compiling the conference reports.
The volunteer app seemed almost trivial to operate. The young people, especially, took to it very well.
Volunteer communications pop up as notifications, so the admin can address them immediately.
It works well as a central communications hub for all volunteer communication before, during and after.

Minpunten: When constructing the schedule, the lack of cut and paste or duplication of program elements across multiple days made that process very laborious.
The volunteers see the shift selection schedule as one long list. It would be good to delineate it, perhaps with tabs, into days.
There are some fundamental controls missing such as enforcing minimum and maximum shift selection, and cutting off when changes may be made by the volunteers.
In the mobile app, there wasn't a clear way to tell at a glance if there are upcoming staffing problems - not attendance, but staff bookings. This is possible in the web app.
For the administrator the mobile app filter features make it very powerful, but it also makes for a shallow learning curve. I.e., some features are not obvious to find.
The mobile app is optimized for smartphones but not tablets. It will work on tablets, my preferred device, but emulating a phone.
It notifies you when people cancel from the event, but not when they join. This should be selectable.
Many volunteers select multiple roles up front which can quickly saturate the overall maximum role signup setting. Beware of this. It can block additional signup for a role despite shifts still being available.
Email broadcasts from the web app don't have customizable subject wording. That risks them being ignored or channeled to spam.

Antwoord van de leverancier

van InitLive op 29-8-2016

Hi Wolfram. Thanks for taking the time to share your experience with us. Copying shifts and improving the staff scheduling interface are 2 of our priorities this Fall. We'll definitely be in touch as these features are developed. Cheers!

Good for organizing volunteers pre-event, not as great for day of application

Beoordeeld op 16-8-2016
Sarah M.
Assistant Director
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
4/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
3 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: All in all the app is great for organizing volunteers, especially in large numbers but for a smaller group of volunteers we found our current method of organizing volunteers on an excel spreadsheet worked just as well. We were hoping that we'd get more communication functionality from the app but think there is still room for improvement in that respect.

Pluspunten: The back end website is user friendly. It is easy to upload an excel template of your volunteers or add people individually. If you are looking for a way to organize volunteers and schedule volunteers that's where the product shines most. You can build roles, assign individuals and set schedules easily. There is a good deal of customization in this area which is helpful. You are able to assign multiple event managers so they also have the "power" to make changes on the website and within the app once your event goes live as well.

Minpunten: Shifts are built by location rather than by role which wasn't logical for us because we pre-assign roles and the location isn't relevant. It would have been nice if there was more automatic assignment rather than manual when it came to putting volunteers into specific shifts once you had already assigned them a role. As a planner it was hard for me to not be able to test the app before the event went live. You see nothing in the app until it is live but at that point all your volunteers see what you are seeing and any changes being made get broadcast out. Day of we found communication via the app was limited. Only event managers can send messages to everyone or filter and send messages to specific groups. Individual volunteers can only send messages to their shift supervisor or the event managers. They weren't able to send even within their role assignment.

Antwoord van de leverancier

van InitLive op 22-8-2016

Hi Sarah!

Thank you so much for sharing your experience. We look forward to working with you and the team at Johns Hopkins University again. There have already been great improvements to InitLive since your commencement event in the Spring.

Some highlights: you are able to create one general Location to help you organize the event by Roles. Now we also have a system in place for volunteers to communicate with each other one-on-one through the InitLive app.

Let's reconnect and go over the changes! Your designated customer success rep will reach out via email.

Cheers!

Mixed Emotions

Beoordeeld op 18-12-2018
Allison C.
Volunteer Coordinator
Evenementenbureaus, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
4 / 5
Gebruiksgemak
3 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We used them for two years until we decided that it wasn't going to work as well as we hoped since we have a changing shift and the time to input all the information took someone quite awhile.

Pluspunten: I love the ability to customize schedules for groups of people and that works great if you have a steady schedule and need to assign shifts, etc. It is still a growing company so they are easy to work with and customer service is great. It does give good report option for review but the reports aren't customizable so you still have to edit them after you download content.

Minpunten: The downside is that as a growing company, they don't have all the kinks worked out for ease of changing/saving or rotating shifts and people. It takes a lot of prep time to set up. It was okay, but not the easiest and any emails send are not saved in the system so you can resend later to a different contact group meaning you have to keep up with them on a different platform and remember who you emailed, etc.

Antwoord van de leverancier

van InitLive op 19-12-2018

Hi Allison,

Thanks for taking the time to review your experience with InitLive. We definitely hear you regarding the issues you've experienced with the schedule. This is why overhauling the scheduling process is our highest priority for early in the new year. Please be sure to reach out to your Customer Success Rep if you'd like a sneak peek of what's to come in just a few short months. Thanks! :)

Solved so many of our problems!

Beoordeeld op 16-10-2019
Adam D.
Student Transitions Specialist
Schoolleiding, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: So impressed with the software and the staff who helped us put it into play. This was an all-in solution for us and the team really walked us through each stage of the setup. At no point did we feel like a burden on them.

Pluspunten: We used this software to organize our student orientation volunteers. Previous to using the software, we used a pen & paper approach. We wanted to solve our scheduling issues but moving to a digital solution. In the end, we got so much more. What did I like most? That everything was now contained in one place - we could allow our volunteers to select their own shifts, change them as needed, see gaps in our schedule, and COMMUNICATE with volunteers from the app. It was a remarkable.

Minpunten: We had some hiccups on the human side during our implementation. It was somewhat challenging to introduce a new process for 100 volunteers. There is a discrepancy between the app and the web version of the software. A few features are only available on the website for the early stages of setting up user's schedules. We've reported this to InitLive in hopes it can be changed for future releases.

Antwoord van de leverancier

van InitLive op 17-10-2019

Thank you for the excellent review, Adam! It was a pleasure working with you and your team, and we're looking forward to working with you again!

We have passed along your request to align the mobile app and web portal features better. Our product management team will be working your valuable feedback into our product roadmap.

Cheers!

InitLive - loving working with this team and their software!

Beoordeeld op 18-8-2016
Caroline T.
Event Workforce Management Consultant
Management non-profit organisaties, 13-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Wow. What an amazing, hard-working team to work with. We've been a client of InitLive's since January 2016 and they have been incredible so far. The customer service is fantastic and sets an example. The company is quite new and so the InitLive software continues to evolve, but what's great is that it's evolving in no small part down to the feedback, suggestions and operational requirements of the clients. It's terrific to be included in the process; we've already seen suggestions incorporated into software updates. The software is intuitive, looks great and simplicity is the backbone value of the software, which is key.

Pluspunten: We've been using the software so far to collect volunteer applications and sort them, and I have no issues to report with that. I'm looking forward to moving into Live territory where we'll be using the event app with our volunteer teams. I love the 'Live chat' facility - the support is right there!

Minpunten: I wouldn't say "like least" as I have so much faith in this software and can see its huge potential. The only issues at the moment come naturally with the evolving nature of the software, which clear as each update takes hold.

Antwoord van de leverancier

van InitLive op 22-8-2016

Hi Caroline. Thank you for your lovely review. We're very excited to work with Ottawa 2017 and appreciate the care you put into planning your events. See you soon!

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