Wat is BOSSDesk?

De BOSS Solutions Suite is een volledig geïntegreerde, op ITIL gebaseerde oplossing voor service desk/helpdesk en beheer van IT-middelen die zowel lokaal als in de cloud beschikbaar is. Het bevat capaciteiten voor het garanderen van een productieve en efficiënte externe werkervaring, waaronder een bekroonde gebruiksvriendelijke interface en een krachtige servicecatalogus. BOSS wordt door klanten hoog aangeschreven voor het bieden van een betaalbare ITSM-oplossing (IT Service Management) met een geweldige gebruikerservaring, een breed scala aan functies en uitstekende klantenondersteuning.

Wie gebruikt BOSSDesk?

Klanten van BOSS omvatten zowel particuliere als openbare organisaties, geschikt voor bedrijven met meer dan 100 werknemers die de activiteiten van de service desk en het beheer van de IT-middelen willen maximaliseren.

Waar kan BOSSDesk worden geïmplementeerd?

Cloud, SaaS, Web, Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel)

Over de leverancier

  • BOSS Solutions
  • Gevestigd in Norcross, VS
  • Opgericht in 1997
  • Telefonische ondersteuning
  • Chatten

Beschikbaar in deze landen

Verenigde Staten

Talen

Engels

Over de leverancier

  • BOSS Solutions
  • Gevestigd in Norcross, VS
  • Opgericht in 1997
  • Telefonische ondersteuning
  • Chatten

Beschikbaar in deze landen

Verenigde Staten

Talen

Engels

Video's en afbeeldingen van BOSSDesk

BOSSDesk Software - 1
BOSSDesk Software - 2
BOSSDesk Software - 3
BOSSDesk Software - 4
BOSSDesk Software - 5
Nog 6 andere bekijken
BOSSDesk-video
BOSSDesk Software - 1
BOSSDesk Software - 2
BOSSDesk Software - 3
BOSSDesk Software - 4
BOSSDesk Software - 5

Vergelijk de kosten van BOSSDesk met soortgelijke producten

BOSSDesk

US$ 19,00/maand
Gratis versie
Gratis proef
N.v.t
Gratis versie
Gratis proef
US$ 19,00/maand
Gratis versie
Gratis proef
US$ 64,00/maand
Gratis versie
Gratis proef

Functies van BOSSDesk

  • Aanpasbare rapporten
  • Activiteitendashboard
  • Assets volgen
  • Auditbeheer
  • Auditing van problemen
  • Automatische apparaatherkenning
  • Beheer van IT-assets
  • Beheer van Service Level Agreements (SLA's)
  • Beheer van supporttickets
  • CMDB
  • Callcenterbeheer
  • Communicatie via meerdere kanalen
  • Compliancebeheer
  • Configuratiebeheer
  • Contract- en licentiebeheer
  • Dashboard
  • E-mailbeheer
  • Helpdeskbeheer
  • Incidentenbeheer
  • Integraties van derden
  • Interactie bijhouden
  • Kennisbankbeheer
  • Kennisbeheer
  • Klantendatabase
  • Klantenondersteuning
  • Kosten bijhouden
  • Leveranciersbeheer
  • Licentiebeheer
  • Macro's/reacties via sjablonen
  • Opdrachtenbeheer
  • Prestatiemeetwaarden
  • Probleembeheer
  • Rapportage en analyse
  • Realtime meldingen
  • Realtime rapportage
  • Samenwerkingstools
  • Servicecatalogus
  • Slepen en neerzetten
  • Taakbeheer
  • Ticketbeheer
  • Toegangsopties/machtigingen
  • Veranderingsbeheer
  • Voorraadbeheer
  • Waarschuwingen / Escalatie
  • Waarschuwingen/Meldingen
  • Workflowbeheer
  • Workflowconfiguratie
  • Zelfserviceportal
  • Zoeken in gehele tekst

Alternatieven voor BOSSDesk

C2 ATOM is a powerful online IT service management software, fully customizable to your operational performance enhancement needs.
Canfigure is een modulaire IT-oplossing voor servicebeheer en activabeheer gebaseerd op de principes van een bibliotheek voor informatietechnologie-infrastructuur. Canfigure kan lokaal worden geïmplementeerd of in de cloud worden gehost.
Uitgebreide helpdeskprobleemvolging voor het leveren van volledige IT-ondersteuning voor eindgebruikers en klanten. Meer informatie over VIZOR IT Asset Management
Deepser is een complete ITSM- en ITAM-oplossing die is ontwikkeld om ondersteuningsverzoeken, organisatorische processen en activabeheer te optimaliseren.
Enterprise-class IT-servicebeheertoepassing gebouwd voor multinational organisaties rond Service Integratie en Beheer.
Met Service Cloud bied je snelle en productieve service via de telefoon, e-mail, webchat of social media. Meer informatie over Salesforce Service Cloud
Issuetrak helpt je bij het beheren van tickets en verzoeken van start tot oplossing. Flexibel, aanpasbaar en makkelijk te gebruiken. Cloudgebaseerd of lokaal.
PSA-hulpmiddelen van de volgende generatie. Compleet Professional Services Automation-pakket voor software- en servicesbedrijven.
Beheer eenvoudig al je helpdeskactiviteiten met een bewezen IT-oplossing. Je vindt alle benodigdheden in één dashboard. Meer informatie over SysAid
Online ITSM-servicedesk met beheer van incidenten, problemen, veranderingen, vrijgaven en bedrijfsmiddelen, naast krachtige ticketing en automatisering. Meer informatie over Freshservice
USU IT Service Management is a modular, fully ITIL-compliant software suite. It offers everything IT organizsations need.
Een volledig managed service-beheerpakket met ticketing, werkstroomautomatisering en notificatie voor ITSM, klantenservice en beveiliging.
A ticket management and RMM solution helps in productivity and control of IT assets for service providers and internal

Reviews over BOSSDesk

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,5
Klantenservice
4,8
Functies
4,4
Waar voor je geld
4,6

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
60%
4
38%
3
2%
William
William
I.T. Support Specialist Supervisor in VS
Geverifieerde LinkedIn-gebruiker
Nutsbedrijven, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

BOSS Support Central - A Remote Support Must Have!

5,0 2 jaar geleden

Opmerkingen: We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTENT HIDDEN] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date.

Pluspunten:

The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible.

Minpunten:

We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product.

Gary
CTO in VS
Overheidsadministratie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Awesome product and support team for automating and streamlining your service desk.

5,0 2 jaar geleden

Opmerkingen: We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Pluspunten:

The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.

Minpunten:

There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the physical work itself :-)

Joshua
Help Desk Supervisor in VS
Overheidsadministratie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Beta Ticketing System

3,0 vorig jaar

Opmerkingen: Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where.

Pluspunten:

The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used.

Minpunten:

This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports.

Reactie BOSS Solutions

vorig jaar

Customer satisfaction is our priority and ensuring every customer is happy with our solution is of utmost importance to us. We thank the reviewer for posting his comments and have since discussed the issues in detail with the customer and come up with an action plan to resolve the issues raised. We should note that the features mentioned by the reviewer who is relatively a new user have been available in our solution for several years and our solutions have been performing as expected for our customers. Our solution has advanced capabilities to match most of the competing systems in this market space. We pride ourselves on providing excellent customer support and will work with the reviewer to take corrective action to address any outstanding support issues. We are committed to ensuring that our solutions bring value to our customers and every single user is satisfied.

Ronald
Director of Information Technology in VS
Overheidsadministratie, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Excellent platform for Service Desk

5,0 3 jaar geleden

Opmerkingen: We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests, inventory management and reporting of all these key metrics.

Pluspunten:

Our agency likes the flexibility within the platform. We use it to collaborate with our internal users as well as some of our external vendors. The platform allows our employees to keep all service tickets in one solution.

Minpunten:

At this time we do not have any issues with the platform.

Debbi
Information Systems Administrator in VS
Overheidsadministratie, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Latest Version Soars!

5,0 9 maanden geleden

Opmerkingen: BOSS is essential to helping our department work with customers and keep track of inventory and issues. With the latest update, a necessary but not efficient experience has become very speedy and we can flip through tickets and searches with ease

Pluspunten:

Helpdesk ticket management allows us to assign and track individual and project tickets with ease Asset management and inventory help us to easily keep track of our inventory for ticket and audit purposes The latest version speeds the whole thing up so much more

Minpunten:

Older version was slow and flipping between pages took a long time