Tenfold

Tenfold

door Tenfold

Wie gebruikt Tenfold?

Klantgerichte teams, groter dan 10 personen, die een snelle manier willen om efficiënter te worden, de omzet te verhogen en de klantervaring te integreren.

Wat is Tenfold?

Tenfold CTI van de volgende generatie integreert met alle belangrijke CRM's, waaronder Salesforce, Microsoft Dynamics en telefoonsystemen zoals Cisco, Avaya, en Genesys. Door je telefoonsysteem te verbinden met CRM, kun je met Tenfold op het moment van interactie je klanten herkennen en op hen reageren. Met functies zoals schermpop-up, geïntegreerd klantprofiel, klikken-om-te-bellen, automatische oproepregistratie, bellen naar lokale nummers en meer, zorgt Tenfold ervoor dat verkoop-, support- en serviceteams betere klantgesprekken voeren.

Tenfold - Details

Tenfold

https://www.tenfold.com

Opgericht in 2014

Tenfold - Prijsoverzicht

Tenfold heeft geen gratis versie en biedt geen gratis proefperiode.

Gratis versie

Nee

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Training

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Online

Functies van Tenfold

Call accounting software
Beheer van onbewaakte oproepen
Beller-ID
Controle van oproepen
Gespreksduur
Gespreksvolume
Rapportage binnenkomende items
Rapportage door verlenging
Registratie van respondenten
Uitgaande rapportage
Automatisch nummers kiezen
Bellijstbeheer
Campagnebehee
Dashboard
Gegevensbeheer
Leaddistributie
Leads vastleggen
Leadscoring
Oproepen opnemen
Prestatiebeheer
Afsprakenbeheer
Callcenterbeheer
E-mailbeheer
Enquêtes en feedback
Integratie van sociale media
Kennisbank
Live chatten
Prestatiemeetwaarden
Virtuele assistent
Waarschuwingen / Escalatie
Wachtrijbeheer
Workflowbeheer
Zelfserviceportal
Bronnen bijhouden
Campagnebehee
Interactie bijhouden
Lead nurturing
Leaddistributie
Leads vastleggen
Leadscoring
Leadsegmentering
Pipelinebeheer
Tools voor exploratie
Beheer van doelstellingen en quota
Beheer van vergaderingen
Beheer van voorstellen
Contactenbeheer
Contentbeheer
Documentbeheer
Leads beheren
Presentatiebeheer
Prestatiebeheer
Samenwerking
Territoriumbeheer
Trainingsbeheer
Beheer van externe verkoop
Beheer van oproepen
Campagnebehee
Contactenbeheer
Contractbeheer
E-mailmarketing
Kanaalbeheer
Kansenbehee
Klantendatabase
Leads beheren
Prestatiemeetwaarden
Provisiebeheer
Referenties bijhouden
Territoriumbeheer
Verkoopprognose
Voorstellen genereren
Automatische nummerkiezer
Callcenterbeheer
Contactenbeheer
Controle van oproepen
IVR en spraakherkenning
Predictief kiezen
Rapportage en analyse
Telemarketingbeheer
VoIP

Reviews van Tenfold

5 van 147 reviews worden weergegeven

In totaal
4,7/5
Gebruiksgemak
4,8/5
Klantenservice
4,8/5
Functies
4,6/5
Waar voor je geld
4,7/5
Joel B.
Senior Technologist
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 30-8-2017

"Great product...needs some features."

Pluspunten: The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes. They even directed my technical questions to their support staff when it was appropriate. There were several times I asked the sales team technical questions and they always connected with the right support technician. The tech support was very knowledgeable and quick to respond. Any time I had a problem they always had a solution and it was quick to implement. The software performed as expected. The popups worked most of the time and performance was never laggy.

Minpunten: There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be. There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 30-8-2017
Jason C.
Manager, Trade Program at Wayfair
Internet
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 19-10-2017

"Great App for a Growing Sales Team"

Opmerkingen: Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI) Less failure down time due to excellent customer support.

Pluspunten: We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition. Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.

Minpunten: UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use.

  • Bron van de reviewer 
  • Beoordeeld op 19-10-2017
Kevin C.
Account Manager
Consumentengoederen, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    2/5
  • Waarschijnlijkheid van aanbeveling
    4/10
  • Bron van de reviewer 
  • Beoordeeld op 6-9-2018

"Streamlines Communication"

Pluspunten: The feature runs rather smoothly when working.

Minpunten: Consistently breaks down. Customer support has been helpful.

  • Bron van de reviewer 
  • Beoordeeld op 6-9-2018
Joel B.
Technology Consultant
51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    2/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 12-5-2018

"Great Product, needs a few options"

Opmerkingen: The popup was great. It worked as expected.

Pluspunten: I love the idea of a popup when a phone call comes in. The ability to see the information you need about the incoming call before you answer it is extremely valuable. The software performed as expected. The sales team and tech support team were all very friendly and took care of all the issues I had. Good response time and an overall good experience with the company as a whole.

Minpunten: There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.

  • Bron van de reviewer 
  • Beoordeeld op 12-5-2018
Michael D.
Sales Associate
Consumentengoederen
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 30-4-2018

"easy and beautiful"

Opmerkingen: Increased sales, improved service, and more confidence.

Pluspunten: It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in. They have an awesome customer service team that will even check up with you after awhile to see how it's going. Their service is very unique in an industry without a face.

Minpunten: It can be a little glitchy. Not to the point where it becomes a detriment, but only a bit annoying. Sometimes it won't respond for a few seconds. But I believe the pros outweight the cons.

  • Bron van de reviewer 
  • Beoordeeld op 30-4-2018