Wie gebruikt Yotpo?

Yotpo drijft 's werelds snelst groeiende merken aan, zoals GoPro, MVMT, Pura Vida en meer. Het is niet zonder reden dat de beste bedrijven voor Yotpo kiezen. Vraag direct meer informatie aan.

Wat is Yotpo?

Yotpo helpt merken om klantbeoordelingen en foto's te benutten over het hele koperstraject om vertrouwen, sociaal bewijs en verkoop te verhogen. Met Yotpo kunnen bedrijven elke soort door de gebruiker gegenereerde content verzamelen en gebruiken om een sterker merk en een betere klantervaring op te bouwen.

Met de geïntegreerde oplossing van Yotpos kunnen merken content die door gebruikers is gegenereerd verzamelen, beheren en erop reageren, allemaal op één enkel platform. Prijzen vanaf $ 29 per maand voor het groeiplan.

Yotpo - Details

Yotpo

https://www.yotpo.com

Opgericht in 2010

Yotpo - Prijsoverzicht

Yotpo heeft een gratis versie en biedt een gratis proefperiode.

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van Yotpo

Customer engagement software
Analyse
Communicatiebeheer
Communitybeheer
Contentsyndicatie
Gamification
Live chatten
Opzeggingenbeheer
Verzamelen van feedback
Video-inhoud
Analyse
Beheer van enquêtes/peilingen
Beheer van negatieve feedback
Dashboard
Gegevensverzameling via meerdere kanalen
Kennisbeheer
Klantensegmenten
Predictieve analyse
Sentimentanalyse
Tekstanalyse
Activiteiten volgen
Beheer van cadeaubonnen
Bonusbeheer
CRM
Klantenkaarten
Ledenportal
Lidmaatschapsbeheer
Loyaliteitsprogramma
Referenties bijhouden
360-gradenfeedback
Analyse
Enquêtebeheer
Oproepen rapporteren
Toezicht houden op klachten
Verzamelen van feedback
Affiliatemarketing
Bonusverdeling
Campagnebehee
Contactenbeheer
Doorverwijzingsbeheer van personeel
Feedbackbeheer
Leads beheren
Lijst met referentiepartners
Loyaliteitsprogramma
Antwoordbeheer
Bewaking van sociale media
Campagnebehee
Gamification
Meetwaarden voor sociale media
Reviews controleren
Reviews genereren
Sentimentanalyse
Antwoordbeheer
Beheer van negatieve feedback
Campagnebehee
Dashboard
Maatschappelijk delen
Reviewaanvraag
Reviewmelding
Reviews controleren
Sentimentanalyse
Contactenbeheer
Geplande berichtgeving
MMS
Massa-sms
Messaging in twee richtingen
Mobiele coupons
Opiniepeilingen en stemmen
Personalisatie van berichten
Rapportage en analyse
Shortcodes
Trefwoorden voor mobiel
Winstspellen va sms
Bestellen in bulkvorm
Betalingsopties
Communicatietools
Inventarisatie
Mobiele toegang
Nabestellen
Promotiebeheer
Rapportage en analyse
SEO-beheer
Vervoersbeheer

Reviews van Yotpo

5 van 206 reviews worden weergegeven

In totaal
4,5/5
Gebruiksgemak
4,4/5
Klantenservice
4,5/5
Functies
4,4/5
Waar voor je geld
3,8/5
Travis R.
Ecommerce Consultant
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 9-11-2017

"Delivers reviews, easy to use!"

Opmerkingen: It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.

Pluspunten: Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.

Minpunten: Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.

  • Bron van de reviewer 
  • Beoordeeld op 9-11-2017
Justin H.
Director of Daily Operations
Detailhandel, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 30-8-2019

"Easy To Use"

Opmerkingen: It's been great for the most part.

Pluspunten: I like that I get notified of every review that comes in or if there is a negative review that need attention. I also like that there is a feature for a customer to select they did not receive their product if they did not receive it.

Minpunten: I don't like that I don't believe there is an option for users to amend their reviews. If somebody leaves a negative review but we take care of them, it would be nice to send a follow up prompt saying something like. "It looks like the company was able to resolve your issue or concerns, would you like to amend your review?" It's very unlikely that the person will go back and write a new review since they are now no longer prompted to do a review.

Antwoord van de leverancier

van Yotpo op 6-10-2019

Hi Justin, thank you so much for leaving a review! We really appreciate hearing your feedback and are happy to hear you're having a positive experience with Yotpo. As far as changing or updating reviews, we absolutely understand your frustration, but to confirm- do not offer that capability. What you can do is resend an Automatic Review Request email which will replace the existing review that's no longer relevant. Here's a link that should help: https://support.yotpo.com/en/article/resending-an-automatic-review-request-email

  • Bron van de reviewer 
  • Beoordeeld op 30-8-2019
Albin O.
Back Office Agent
Internet, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    4/10
  • Bron van de reviewer 
  • Beoordeeld op 21-11-2019

"Feels quite basic, but lacks functionallity"

Opmerkingen: We have used Yotbo for a few years, and since it's implemented on our website it is hard for us to abandon Yotpo, although we really want to.

Pluspunten: A lot of automatic features, and the software takes care of most things.

Minpunten: 1. In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it. It's very easy to accidentally press the button and then an e-mail is sent to hundreds of customers saying our company needs help answering the question. When this happens, we get a lot of angry e-mails from customers asking what we are doing and telling us how incompetent we are.
Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued.
2. There were two of us working in Yotpo, and it was a bit problematic. During the summer there were six of us, and we had to come up with our own solutions to prevent two or three of us not to answer the same reviews, or four of us trying to find the answer to the same question. There is no way to see what questions your colleagues are working with, and no way to make notes on a question or review. We usually spend an hour every day copying all the questions to a separate online document, and all the reviews (with rating, user e-mail address, and order number) to another document to be able to handle it.

  • Bron van de reviewer 
  • Beoordeeld op 21-11-2019
Tiffany P.
Marketing Director
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    1/5
  • Waarschijnlijkheid van aanbeveling
    3/10
  • Bron van de reviewer 
  • Beoordeeld op 6-2-2020

"Great Product, but too Expensive. "

Opmerkingen: I think Yotpo is great overall, I just think you can get a very similar product for much less.

Pluspunten: I really liked how easy this was to integrate into our site and it had great functionalities. Plus it looked nice on the product pages.

Minpunten: It was WAY TOO EXPENSIVE. After working with Yotpo for 2+ years we switched to a competitor because we got mostly all the same features, but for less than half the price.

Antwoord van de leverancier

van Yotpo op 26-2-2020

Hi Tiffany, thank you so much for taking the time to leave a review. We really appreciate your feedback, please know that is has not gone unseen and is a huge part of how we continue to develop our roadmap. Our pricing is created to scale with companies & their needs- whether they're just getting started or have been around for decades. With that said, we are continuously expanding our packages to better suit the needs of each and every company out there. We're sorry to hear that you weren't able to experience our platform to the fullest & recommend looking at the other brand examples and case studies on our site should you choose to work with Yotpo again in the future.

  • Bron van de reviewer 
  • Beoordeeld op 6-2-2020
Abraham B.
CEO
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    6/10
  • Bron van de reviewer 
  • Beoordeeld op 23-8-2019

"Great functionality but..."

Opmerkingen: Onboarding experience was great. Like the personal touch everything gets.

Pluspunten: I like that with Yotpo I own my reviews and I get much more control over design. When onboarding Yotpo provided a personal dev team to design my Review portal to make it match the feel and look of my store.

Minpunten: I was hoping that Yotpo will increase reviews and customer engagement however the case seems to be that less people are leaving reviews and engaging with the reviews and Q&A. I also don't like that the Q&A section doesn't have a search bar when the Q&A section is separate for the reviews tab. And finally the app is very expensive and especially if in getting less activity with the reviews and Q&A I don't know if the cost is worth it.

Antwoord van de leverancier

van Yotpo op 19-9-2019

Hi Abraham, thank you so much for leaving a review! We really appreciate your feedback and are constantly working on finding ways to improve our product and better serve our customers. We hear your frustration and have reached out to one of the team members on your account - they'll be getting in touch to work together on easing some of these concerns.

  • Bron van de reviewer 
  • Beoordeeld op 23-8-2019