Wat is NetBase Quid?

NetBase is een bekroond platform voor sociale analyse dat wordt gebruikt door wereldwijde ondernemingen om merken te runnen, bedrijven op te bouwen en elke seconde in contact te komen met consumenten. Het platform verwerkt dagelijks miljarden sociale media berichten voor bruikbare bedrijfsinzichten voor marketing, onderzoek, klantenservice, verkoop, pr en productinnovatie. NetBase is een vertrouwde partner van American Airlines, Arby''s, Coca-Cola, Credit Suisse, Ogilvy, Taco Bell, Walmart, YUM! en nog veel meer.

Wie gebruikt NetBase Quid?

Top B2C-merken voor consumenten, hun bureaus en hun ecosysteempartners.

Waar kan NetBase Quid worden geïmplementeerd?

Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop)

Over de leverancier

  • NetBase Quid
  • Opgericht in 2004
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Brazilië, Japan, Mexico, Verenigd Koninkrijk, Verenigde Staten

Talen

Chinees, Chinees (traditioneel), Duits, Engels, Frans en nog 3 andere

Over de leverancier

  • NetBase Quid
  • Opgericht in 2004
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Brazilië, Japan, Mexico, Verenigd Koninkrijk, Verenigde Staten

Talen

Chinees, Chinees (traditioneel), Duits, Engels, Frans en nog 3 andere

Video's en afbeeldingen van NetBase Quid

NetBase Quid Software - 1
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NetBase Quid Software - 5
Nog 6 andere bekijken
NetBase Quid-video
NetBase Quid Software - 1
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Vergelijk de kosten van NetBase Quid met soortgelijke producten

NetBase Quid

N.v.t
Gratis versie
Gratis proef
US$ 49,00/maand
Gratis versie
Gratis proef
N.v.t
Gratis versie
Gratis proef
N.v.t
Gratis versie
Gratis proef

Functies van NetBase Quid

  • Aanpasbare rapporten
  • Activiteitendashboard
  • Antwoordbeheer
  • Beheer van meerdere accounts
  • Bewaking
  • Bewaking van sociale media
  • Campagneanalytics
  • Campagnebeheer
  • Campaign tracking
  • Concurrenten volgen
  • Concurrentieanalyse
  • Contactenbeheer
  • Conversies bijhouden
  • Dashboard
  • Detectie van influencers
  • Engagement tracking
  • Facetnavigatie/filteren
  • Gedragsanalyse
  • Gegevensverzameling via meerdere kanalen
  • Gegevensvisualisatie
  • Influencers bijhouden
  • Integratie van sociale media
  • Klantensegmenten
  • Kunstbeheer
  • Marketing via meerdere kanalen
  • Merken volgen
  • Pers controleren
  • Prestatiemeetwaarden
  • ROI-tracking
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime gegevens
  • Realtime meldingen
  • Relatiebeheer voor influencers
  • Sentimentanalyse
  • Social marketing
  • Sociale media monitoren
  • Trefwoorden bijhouden
  • Trendanalyse
  • Waarschuwingen/Meldingen

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Reviews over NetBase Quid

Gemiddelde score

In totaal
4,6 (41)
Gebruiksgemak
4,4 (41)
Klantenservice
4,6 (41)
Functies
4,1 (41)
Waar voor je geld
4,0 (41)

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
63%
4
29%
3
7%
Ksenia B.
Ksenia B.
HR manager in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Netbase is the best-in-class social listening tool I've used

5,0 4 jaar geleden

Opmerkingen: Audience focused behaviors, their passion points, and interests are key things we try to gain deeper understanding in. Once you have certain topics/themes you like to analyze this helps us to understand the different nuances and to be able to quantify them.

Pluspunten:

They provide so many different ways in which you can analyze the data. As long as you have in-depth training of what the tool provides the power to uncover rich insights is at your fingertips. I like the unlimited number of topics and themes and how you can get creative with them. Love how you can create an authors-based theme to gain deeper insights into their behaviors outside of your brand space.

Minpunten:

I don't have anything in particular that I dislike but one thing I wish that social listening tools can do is categorizing completely unstructured data into similar content and topics (like Quid). Most social listening tools are a query-based set up, so if you miss a keyword there's potential you might miss something.

Geverifieerde reviewer
Social Media Analyst in VS
Geverifieerde LinkedIn-gebruiker
Horeca, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: GetApp

NetBase for social listening

5,0 6 jaar geleden

Opmerkingen: We use NetBase primarily to monitor our brand health but over the course of the last 3+ years that we have been with NetBase, our account manager/reps have helped us discover several other ways that the platform can provide intelligence. We now use NetBase for competitive analysis, crisis management/monitoring, and campaign performance. These are all areas that our organization had never before had insights to. It has also helped us become better connected with our different business lines/industries.

Pluspunten:

--NetBase's overall dedication and efforts towards improving the system, releasing regularly scheduled product release updates. --Superior customer service and always so very knowledgeable. Our account reps have truly become an extension of our organization and really get our business. --Visualization/ visual dashboards make insights easy to understand, especially when we are distributing reports to key stakeholders throughout our organization who may not be as familiar with our world and lingo. --The platform does a remarkable job deciphering emojis/emoticons, slang, and alternative spelling. --Customizable dashboards/dashboard templates have made my life as a social media analyst MUCH easier.

Minpunten:

The dashboard reporting formatting can be a bit tedious at first in terms of ensuring all of your metrics/widgets fit together on the same page.

Geverifieerde reviewer
Entertainment Researcher in VS
Geverifieerde LinkedIn-gebruiker
Entertainment, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Just Okay

3,0 vorige maand Nieuw

Pluspunten:

They had a lot of training videos to help you learn how to use the system

Minpunten:

It was sooooo complicated. I used it for months and still had to use the learning resources regularly to figure out how to optimize it.

Meghan xandra S.
Meghan xandra S.
Brand Planner in VS
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

Social Listening Success

4,0 6 jaar geleden

Opmerkingen: Campaign tracking - When you launch a campaign, you can analyze it over time to [see] how things go.
Disaster control - if something bad happens for you or your client, you can see in real time the things they are saying, so you can figure out how to fix it.
Disaster tracking - if sentiment gets too low, you can set up an alert so you can immediately see what is going on in order to identify the problem.
NetBase is being used in a number of different ways at my agency. We use it to keep track of our competitors; we use it to track our success for our current clients, and one of the most useful purposes is for new business. NetBase helps us discover what works and what doesn't for potential clients, and also uncovers patterns or opportunities, especially when it comes to social media.

Pluspunten:

Demographics are HUGE. You can analyze topics by people, where they live, and who they are. That way you can delve into cultural nuances. Being able to see patterns in how people react to news, campaigns, and and brand changes. Sentiment. Always sentiment. This helps us to figure out what people really feel. NetBase even accounts for sarcasm and can analyze emojis.

Minpunten:

Sometimes sentiment analysis slips up. It can count something as negative when it is really positive, because it analyzes the sentence and not the paragraph. Neutral sentiment. A lot of the time, a topic can be 80% neutral, which makes analyzation difficult. Customer service - when you run out of hours, you can no longer get help, which is frustrating.

Geverifieerde reviewer
Senior Research Executive in VK
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: GetApp

Netbase Review

5,0 6 jaar geleden

Opmerkingen: I work in the research team for a media agency so I use Netbase for something different each time I log in. Each of our clients have different aims and objectives from monitoring product launches to events to investigating brand sentiment. We have monthly brand reporting set up for clients and work with others on a more bespoke ad hoc basis. It is also great for new business pitches because it allows us to gauge people's reactions to new brands that we haven't worked with before and show that we have some insight for them right from the start.

Pluspunten:

Netbase is so easy to use, you can also choose whether or not you want to use Boolean which is great. They are constantly releasing new product features There is a real community feel where users of Netbase share use cases and help each other Customer service is amazing even from the other side of the world

Minpunten:

With the product itself I can't think of any cons, I have tested a lot of other social listening tools and Netbase is by far the most intuitive and has the best functionality. The only downside is the cost of the different products and that they don't all come under one fee - If I were a small business I don't think I would be able to afford Netbase,