Wie gebruikt Atera?
De klanten zijn Managed Services Providers van elke grootte. Atera brengt je hele bedrijf samen. Minder gedoe, meer controle en een MSP-strategie die echt werkt.
Wat is Atera?
Atera is een cloudgebaseerd IT-beheerplatform dat een alles-in-één oplossing biedt voor MSP's en IT-ondersteunend personeel. Atera biedt RMM, PSA en helpdesk en externe toegang in één krachtige oplossing. Het innovatieve platform van Atera is eenvoudig in gebruik, waardoor je het snel onder de knie krijgt. Het disruptieve prijsmodel van Atera stelt gebruikers in staat om per technicus te betalen met onbeperkte aantallen agents, en zo transparante en voorspelbare prijzen te bieden.
Atera biedt een gratis proefperiode van 30 dagen, dus meld je nu aan en begin meteen!
Atera - Details
Atera
http://www.atera.com
Opgericht in 2011
Atera - Prijsoverzicht
Atera heeft geen gratis versie maar biedt wel een gratis proefperiode. Atera betaalde versie vanaf US$ 79,00/maand.
Beginprijs
US$ 79,00/maand
Zie de prijsinformatie
Gratis versie
Nee
Gratis proef
Implementatie
Geïnstalleerd - Mac
Cloud, SaaS, Web
Geïnstalleerd - Windows
Mobiel - iOS native
Mobiel - Android native
Training
Live online
Webinars
Documentatie
Ondersteuning
24/7 (contact met medewerker)
Kantooruren
Online
Functies van Atera
Alternatieve producten
Populaire producten
Reviews van Atera
5 van 148 reviews worden weergegeven
Troy P.
-
Totaalscore5/5
-
Gebruiksgemak5/5
-
Functies en functionaliteit4/5
-
Klantenondersteuning5/5
-
Waar voor je geld5/5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 17-7-2018
"Lightweight - Easy to Navigate - Decent integration"
Opmerkingen: Easy management of hundreds of endpoints/customers.
Pluspunten: Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)
Minpunten: Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB) REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.
- Bron van de reviewer
- Beoordeeld op 17-7-2018
Kevin M.
-
Totaalscore5/5
-
Gebruiksgemak5/5
-
Functies en functionaliteit5/5
-
Klantenondersteuning5/5
-
Waar voor je geld5/5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 9-7-2020
"The best software for an SMB MSP"
Opmerkingen: Overall this is an outstanding product. It has radical pricing, and integrates so easily with the rest of my business. With it's lightweight tools, I can run everything from a tablet even. New features are being brought out all the time, that I can choose to incorporate or not, and with the branding options, my customers see MY logo and my menu items. There is no better product on the market.
Pluspunten: I run a small MSP focused on providing IT services to small (<50 employees) businesses. I have tried many software packages over the 15 years I have been in business, and all of them suffered from the same weakness. Ease of use/learning curve. They may have had some great features, but I would never get to use them because they were lost in a sea of confusion. The interface for Atera is clean, simple, and effective. You can do everything you need to without having to dig for it. If I have to search for a feature, I am not going to remember that it is even there to use, and with Atera, it is all laid out so well that it is intuitive. You open your account, setup your clients, and away you go. Nothing else even comes close to comparing
Minpunten: The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches. Back when most of my users had windows 7 this was more of an issue, as I tended towards rolling out ones I knew had no issues, rather than selectively declining. The list of patches you are excluding becomes tediously long and difficult to manage, but with Windows 10, you can only put off patches so long before they are just going to be forced, so in reality patching, where it used to be a major part of our service, is now more of an afterthought.
- Bron van de reviewer
- Beoordeeld op 9-7-2020
James D.
-
Totaalscore2/5
-
Gebruiksgemak4/5
-
Functies en functionaliteit3/5
-
Klantenondersteuning1/5
-
Waar voor je geld3/5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 17-3-2019
"Quality has gone downhill"
Opmerkingen: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!
Pluspunten: The price point for this product is excellent, if it worked properly.
Minpunten: Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.
- Bron van de reviewer
- Beoordeeld op 17-3-2019
Fonderie S.
-
Totaalscore5/5
-
Gebruiksgemak5/5
-
Functies en functionaliteit4/5
-
KlantenondersteuningZonder beoordeling
-
Waar voor je geld3/5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 15-7-2020
"Strumento ottimo per la consulenza da remoto"
Opmerkingen:
E' stato uno strumento fondamentale per il lockdown dovuto al COVID-19.
Ha permesso di effettuare una ottima teleassistenza da remoto agli utenti che trovavano difficoltà.
Ci è stato utile per l'installazione di determinati software in maniera massiva senza il passaggio da ogni macchina presente.
Pluspunten:
La connettività a più ambienti.
L'utilizzo fuori dalla rete aziendale e senza VPN.
Creazione ottima per script automatici.
Check ottimale per gli strumenti hardware per la nostra azienda.
Minpunten: Sarebbe stato ancora più utile se Atera permettesse di aggiungere dispositivi Android o Apple.
- Bron van de reviewer
- Beoordeeld op 15-7-2020
Rich L.
-
Totaalscore4/5
-
Gebruiksgemak5/5
-
Functies en functionaliteit4/5
-
Klantenondersteuning4/5
-
Waar voor je geld5/5
-
Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 17-12-2019
"Highly recommend Atera"
Opmerkingen: Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.
Pluspunten: Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.
Minpunten: Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.
- Bron van de reviewer
- Beoordeeld op 17-12-2019
