Wat is Atera?

Atera is een cloudgebaseerd platform voor beheerde IT-diensten dat een krachtige en geïntegreerde oplossing biedt die is gebouwd voor MSP's, IT-consultants, VAR's (Value Added Reseller) en IT-afdelingen. Atera omvat: bewaking en beheer op afstand, netwerkdetectie, toegang op afstand, ticketingsysteem, PSA, rapporten, facturering en nog veel meer. Dankzij het disruptieve tariefmodel van Atera betalen gebruikers vaste maandelijkse kosten, inclusief een onbeperkt aantal apparaten en eindpunten, met vaste, transparante en voorspelbare prijzen. Probeer het 30 dagen helemaal gratis.

Wie gebruikt Atera?

De klanten zijn Managed Services Providers van elke grootte. Atera brengt je hele bedrijf samen. Minder gedoe, meer controle en een MSP-strategie die echt werkt.

Waar kan Atera worden geïmplementeerd?

Cloudgebaseerd
On-premise

Over de leverancier

  • Atera
  • Gevestigd in Tel Aviv, Israël
  • Opgericht in 2011

Ondersteuning voor Atera

  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Argentinië, Australië, België, Brazilië, Canada en nog 23 andere

Talen

Duits, Engels, Frans

prijzen van Atera

Beginprijs:

US$ 99,00/maand
  • Ja, heeft een gratis proefversie
  • Geen gratis versie

Atera heeft geen gratis versie maar biedt wel een gratis proefperiode. Atera heeft een betaalde versie vanaf US$ 99,00/maand.

Prijsmodellen vraag een gratis proefversie aan

Over de leverancier

  • Atera
  • Gevestigd in Tel Aviv, Israël
  • Opgericht in 2011

Ondersteuning voor Atera

  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Argentinië, Australië, België, Brazilië, Canada en nog 23 andere

Talen

Duits, Engels, Frans

Video's en afbeeldingen van Atera

Atera Software - 1
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Nog 5 andere bekijken
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Functies van Atera

  • Aanpasbare rapporten
  • Activiteitendashboard
  • Assets volgen
  • Auditbeheer
  • Auditing van problemen
  • Automatische patchcommando's
  • Automatische scans
  • Back-up en herstel
  • Bandbreedtecontrole
  • Baselinemanager
  • Beheer van IT-assets
  • Beheer van Service Level Agreements (SLA's)
  • Beheer van problemen
  • Beheer van supporttickets
  • Beleidbeheer
  • Bestanden delen
  • CMDB
  • CPU-controle
  • CRM
  • Capaciteitsbeheer
  • Compliance bijhouden
  • Compliancebeheer
  • Configuratiebeheer
  • Contract- en licentiebeheer
  • Controle en beheer op afstand
  • Controle op internetgebruik
  • Dashboard
  • Diagnostische hulpmiddelen
  • Documentbeheer
  • Drempelwaarschuwingen
  • Gebeurtenislogboeken
  • Helpdeskbeheer
  • IP-adressen controleren
  • IT-reporting
  • Implementatiebeheer
  • Incidentenbeheer
  • Integraties van derden
  • Kennisbankbeheer
  • Kennisbeheer
  • Klantenondersteuning
  • Kosten bijhouden
  • Leveranciersbeheer
  • Live chatten
  • Maatwerk
  • Netwerkanalyse
  • Netwerkbreed beheer
  • Netwerkcontrole
  • Onbeheerde toegang
  • Onderhoudsplanning
  • Patchbeheer
  • Plannen
  • Prestatie bewaken
  • Probleembeheer
  • Rapportage en analyse
  • Realtime chatten
  • Realtime controle
  • Realtime meldingen
  • Realtime rapportage
  • Releasebeheer
  • Saneringsbeheer
  • Scannen op kwetsbaarheden
  • Scherm delen
  • Servercontrole
  • Servicecatalogus
  • Sessies opnemen
  • Simple Network Management Protocol (SNMP)
  • Taakbeheer
  • Ticketbeheer
  • Toegang en controle op afstand
  • Toegangsopties/machtigingen
  • Uptimerapportage
  • Veranderingsbeheer
  • Voor MSP's
  • Voorraadbeheer
  • Waarschuwingen / Escalatie
  • Waarschuwingen/Meldingen
  • Workflowbeheer
  • Workflowconfiguratie
  • Zelfserviceportal

Alternatieven voor Atera

NinjaOne is een eenvoudige, alles-in-één oplossing voor IT-activiteiten die MSP's en IT-professionals graag gebruiken. Meer informatie over NinjaOne
Oplossing voor bedrijfscontinuïteit waarmee bedrijven hun bedrijfsactiviteiten kunnen stroomlijnen met geautomatiseerd scannen, netwerkbeheer en meer.
Maakt binnen enkele seconden verbinding met elke pc of server over de hele wereld. Bedien een partner-pc op afstand alsof je ervoor zit.
Zoho CRM biedt organisaties een complete oplossing voor de hele levenscyclus van klantenrelatiebeheer. Meer informatie over Zoho CRM
SolarWinds RMM® is een remote monitoring- en beheerplatform dat ontworpen is om het beheren, onderhouden en beschermen van IT-middelen eenvoudig te maken. Meer informatie over N-sight
Samanage is het IT-helpdeskplatform met de meeste recensies en de hoogste beoordelingen: lees wat de klanten zeggen!
ZeroThreat Advanced combines the benefits of ZeroThreat Essentials with Advanced Endpoint Security.
ConnectWise Control biedt de mogelijkheid om apparaten te bekijken en te ondersteunen vanaf elke locatie met een internetverbinding. Meer informatie over ConnectWise Control
Het helpt beheerders bij het automatiseren, standaardiseren, beveiligen en controleren van hun Windows-netwerk. Desktop Central ondersteunt nu ook MDM. Meer informatie over ManageEngine Endpoint Central

Reviews over Atera

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,6
Klantenservice
4,5
Functies
4,2
Waar voor je geld
4,7

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Carl
IT Manager
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Possibility to be Great

4,0 vorig jaar
Bijschriften in het Nederlands beschikbaar in de videospeler
John
John
Systems Administrator in VS
Geverifieerde LinkedIn-gebruiker
Automotive, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Perfect Fit for Many Scenarios

5,0 4 maanden geleden

Opmerkingen: The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need to support applications rather than PC issues. It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good. Reporting is handy and functional. Integrated remote control is seamless one it is setup. Scripting is very useable.

Pluspunten:

The licensing model for Atera sets it apart from most other similar RMM tools. Each licensed technician can manage unlimited client systems. This alleviates the overhead of tracking your head count and makes Atera possibly the most cost effective RMM product on the market today. Tech Support from Atera is also outstanding providing timely live chat interaction. They have provided more than sufficient answers to what I perceived as complicated propositions. The Atera Support Technicians are polite and appear to have a fairly decent mastery of the product.

Minpunten:

Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted. There is a fix for this, but that fix should not be necessary for this type of product. Its a fairly manageable inconvenience. Client system naming can get off track, but is also not hard to fix.

Reactie Atera

3 maanden geleden

Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. We will definitely let our Support Team know that you've had a great experience - it will make their day

Paul
Paul
Technical Manager in Verenigde Arabische Emiraten
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Mid-level RMM and PSA solution

4,0 7 maanden geleden

Opmerkingen: The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.

Pluspunten:

The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable. Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.

Minpunten:

The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply. Reporting is an improving feature but there are not enough options to get reports just the way you might want them.

Overwogen alternatieven: ManageEngine ServiceDesk Plus en Autotask PSA

Redenen om voor Atera te kiezen: LogMeIn was charged per endpoint and Freshdesk didn't have alerts because there was no RMM or PSA component. We were using the free product at the time. We were looking for a unified package with easy costing and integration between RMM/PSA and helpdesk systems.

Overgestapt van: Freshdesk en Join.Me

Redenen om over te stappen op Atera: The low cost was more appealing and the feature set looked like it was worth pursuing.

Reactie Atera

3 maanden geleden

Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. And yes, the unlimited endpoints, is a HUGE draw for our customers. Thanks again for your review!

Paolo
Paolo
IT Consultant - System Administrator in Italië
Geverifieerde LinkedIn-gebruiker
Informatiediensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Atera RMM

4,0 2 weken geleden Nieuw

Opmerkingen: Complessivamente mi ha risolto un sacco di problemi, e ridotto al minimo i tempi di intervento sui server.

Pluspunten:

Mi permette di tenere sotto controllo tutti i server dei clienti in tempo "quasi" reale. Raccoglie le informazioni delle ILO dei server, allertandomi rispetto a problematiche quali dischi i fault o predictive, temperature eccessive. Ottima la funzionalità che permette di raccogliere le info anche da altre apparecchiature tramite protocollo SNMP (ad es. NAS, Firewall di rete, Switch)

Minpunten:

La lentezza con cui a volte si aggiornano i dati nell'app. Non sempre l'indicazione che un server ha bisogno di un riavvio rispecchia la realtà. A volte è solo in ritardo il pannello a mostrarti il cambio di stato.

Overwogen alternatieven: SolarWinds Service Desk en NinjaOne

Redenen om over te stappen op Atera: Costo fisso annuale e non per agent

James
COO in VS
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Quality has gone downhill

2,0 4 jaar geleden

Opmerkingen: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Pluspunten:

The price point for this product is excellent, if it worked properly.

Minpunten:

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Reactie Atera

2 jaar geleden

Hey James, thank you for the honest feedback. As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours. However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features. In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure. We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.

Carlos
Network And Systems Administrator in VS
Voedselproductie, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

I have been using atera and its been one of the greatest tool I ever used

5,0 3 maanden geleden

Opmerkingen: Overall is a great experience, as a sole IT admin this tool is fantastic!, i cant even learn all its features it has so many features, one of the best things that you can have is the free webinars, and constant developing and upgrading, thats what makes a software company great!

Pluspunten:

the fact that you are able to remote to any computer from anywhere to everywhere is excellent!, the web based interface is nice and it refreshes station information very quickly, the easiest thing to do is to install the service, you can do it in various ways, one of the easiest is by running a line of code on CMD so you dont have to download anything, its automatic!!!

Minpunten:

I don't like 2fA if you're in a rush and don't have access to your phone, or if you have issues with the connection, you wont be able to remote to any computer, additionally sometimes when you try to login from mobile android or ios the service doesnt work , but that rarely happens , you have to delete cache and try again

Overwogen alternatieven: TeamViewer

Redenen om voor Atera te kiezen: Lack of real remote capabilities

Redenen om over te stappen op Atera: Pricing

Reactie Atera

2 maanden geleden

Hey, thanks so much for this 10 out of 10 review! I am so happy to hear that you are taking full advantage of our remote connection, and that you find installing the Atera agent so easy. That's the goal, so I'm glad to hear we are succeeding with you! I understand your hesitations about 2FA and that it can take some extra time. However, Atera takes security extremely seriously, and it is for this reason that it is mandated. If you ever have any problem though, please reach out to our support team at [email protected] and they will be happy to look into those mobile login issues. I hope you continue to enjoy our services, and keep on using Atera to it's fullest potential!