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Wat is Little Hotelier?

Little Hotelier is een betaalbare, cloudgebaseerde alles-in-één oplossing voor kleine bedrijven voor bed and breakfasts, pensions en kleine hotels. Het systeem zit boordevol slimme technologie en is ontworpen om alles te zijn wat een kleine aanbieder van accommodaties nodig heeft om zijn bedrijf te beheren, verbinding te maken met internationale en nationale gasten en directe, commissievrije reserveringen bij elke gelegenheid te converteren. Stop met die saaie administratietaken en geniet van meer tijd.

Wie gebruikt Little Hotelier?

Specifiek uitgedacht, ontworpen en gebouwd voor B&B's, herbergen, pensions en kleine hotels.

Little Hotelier Software - 1
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Twijfels over Little Hotelier? Vergelijk met een populair alternatief

Little Hotelier

Little Hotelier

4,0 (154)
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
60
1
4,1 (154)
3,9 (154)
3,8 (154)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
€ 16,00
maand
Gratis versie
Gratis proefversie
81
17
4,3 (925)
4,4 (925)
4,5 (925)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over Little Hotelier

Gemiddelde score

In totaal
4,0
Gebruiksgemak
4,1
Klantenservice
3,8
Functies
3,7
Prijs-kwaliteitverhouding
3,9

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Steve
Steve
Owner in Canada
Geverifieerde LinkedIn-gebruiker
Horeca, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Awesome software for a micro operation.

5,0 2 jaar geleden

Opmerkingen: It's been great since the outset. Excellent customer service/support. It's clearly a company that cares about what it does. I think they would fare even better if they were to promote some of the features/apps they offer.

Pluspunten:

Ease of use. Integration with the other apps available. Flexibility of the view in the calendar. The reports and analytics. And there are tons of features I would love to explore but don't have the time.

Minpunten:

Not much. I'm really pleased with the recent upgrades to the mobile app. The only feature I'd like to see is the ability for me to colour code my calendar based on the incoming channel. That way I would have a quick visual confirmation that tells me at a glance where the reservations are coming from and would quickly indicate to me how any specific promotion is doing depending on the channel. If the reservation also could have an indicator of what promotion was used, that would be even better!

Reactie SiteMinder

2 jaar geleden

Hi Steve, We are grateful you took the time to provide such a positive recommendation. We are thrilled to learn that you find it simple to use the various capabilities of Little Hotelier, including Integration, Flexibility, Reporting, and Analytics. We are over the moon to learn that our team of customer care representatives has been providing you with excellent service. The good news is that we have colour codes in the calendar, and you can look them up at this link: https://learn.littlehotelier.com/s/article/BELH-display?language=en AU#colour-scheme. We hope that this makes it easier to browse visually around the site. We take every piece of feedback seriously and work hard to ensure that our customers always have a positive experience when travelling with us. Join us in the chat if there is anything that you need assistance with. One of our employees will respond to your inquiry as soon as they can. Warmest, Ereena

Catherine
Manager in Qatar
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Simple and easy to use

4,0 3 jaar geleden

Opmerkingen: After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us.

Pluspunten:

Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view

Minpunten:

The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room)

Reactie SiteMinder

3 jaar geleden

Hi Catherine, We loved getting your detailed review and amazing feedback! You've really encapsulated everything Little Hotelier tries to be for small busy customers like yourself and we are so glad to hear it's really helped you streamline your business and save you time. Thank you for your suggestion regarding simplifying the invoices, they are currently designed to show a very detailed breakdown of nightly cost and extras added to the booking, so long stays can stretch out the invoice format, however this feedback has been added to our product team's development board for consideration. Thank you again for your partnership over the past 2 years, we hope to continue supporting you for many more. Warmest, Jessica

Michael
General Manager in Nieuw-Zeeland
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Not a suitable product for small hostels

3,0 7 maanden geleden

Opmerkingen: everything EVERYTHING is an $$$ add on. and thats aside from the fact that it doesnt handle the channels like expedia and booking.com well. we got no end of double bookings,bizzare price changes.. and they have split the software into so many different parts to increase revenue. for example, you cant even send your own email to a guest, only a template, sms is ANOTHER package and more money. Their so call 'self check in' extra package called Guestjoy is nothing more tha a glorified mailchimp front end, and cant even do a simple task such as check in a guest, they excpected us to use a guest check in form and then MANUALLY mark guests as checked in on arrival. Sirvoy is a much better package. Dont wast your time and money with Siteminder, Little Hotelier and Guestjoy.

Pluspunten:

fairly nice gui and layout. easy to move rooms in calendar

Minpunten:

everything is a paid add on, every feature requires another package and more money. its madness how they have done this. they could have one really decent product, instead its split into so many parts its unusable.

Reactie SiteMinder

6 maanden geleden

Hi Michael, We sincerely apologise for any inconvenience you have experienced recently and want to ensure you that we are fully committed to resolving your concerns. Please send your property name, email address and contact number to my email: [email protected], and I will get our customer support team to contact you soon. Rest assured, your feedback is invaluable, and we are dedicated to regaining your trust and ensuring your complete satisfaction in the future.

Melanie
OWNER in VK
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Fantastic product and service.

5,0 3 jaar geleden

Opmerkingen: I am extremely happy with Little Hotelier. Their customer service is excellent and they are very helpful in helping when I have an issue and extremely patient and polite.

Pluspunten:

It has everything I need, reports, customisable emails, guest registration forms and invoices. An app that at a quick glance I can easily see what I need to as well as do bookings. Integration with my website and OTAs.

Minpunten:

I found the set up a bit confusing , but I am not good at technology and am new to the industry, so it could be me and not the system.

Reactie SiteMinder

3 jaar geleden

Hi Melanie, Thank you very much for taking the time to leave a review. We really appreciate your feedback. Please, don't hesitate to reach out to us if you need help with anything along the way. Our support team is available 24/7 via chat for any inquiries you may have. We loved hearing your thoughts and so greatly appreciate your partnership with us, Melanie! Kindest, Jessica.

Olga
Innkeeper in VS
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

6 years and many more to come happy customer

5,0 3 jaar geleden

Opmerkingen: Live customer service is precious

Pluspunten:

Reliable and simple to use yet versatile

Minpunten:

Small business affordable. Good value for what it offers.

Reactie SiteMinder

3 jaar geleden

Hi Olga, Thank you so much for sharing your experience with us and other hoteliers. It's customers like you that make what we do so worthwhile. We are so happy to hear you have been with us for 6 years. That's a milestone. We will keep working to innovate and make sure you keep having a great experience with us. Thanks again for all your support and kind words. Warmest, Jessica