Wie gebruikt Lexop?

Telcos, banks, financial services, and utilities.

Wat is Lexop?

At Lexop, we believe customers should be valued at all times, even when they're late on their bills. Yet, the process of paying an outstanding bill remains complex, rigid, and outdated. Our customer-centric software-as-a-service helps world-class companies remove frictions from collections by offering the most flexible and self-service payment experience to their past-due customers.

Lexop - Details

Lexop

https://lexop.com/

Opgericht in 2013

Lexop - Prijsoverzicht

Lexop heeft geen gratis versie en biedt geen gratis proefperiode.

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Gratis versie

Nee

Gratis proef

Nee

Implementatie

Geïnstalleerd - Mac

Cloud, SaaS, Web

Geïnstalleerd - Windows

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Lexop

Debiteurenbeheer software
Cheques verwerken
Debiteurengrootboek
Factureren
Gedeeltelijke betalingen
Klantenverhalen
Online betalingsverwerking
Terugkerende facturering
Tijdsverloop van openstaande facturen bijhouden
Verwerking van ACH-betalingen
Verwerking van overbetaling
Verzamelingenbeheer
A/B-tests
Campagnebehee
Door gebeurtenissen geactiveerde meldingen
Locatie bijhouden
Onderverdeling van doelgroepen
Teammanagement
Agentenbeheer
Automatische nummerkiezer
Betalingsschema's
Compliancebeheer
Contactenbeheer
Geautomatiseerde aankondigingen
Interne collecties
Klantenbeheer
Planning voor terugbellen
Provisiebeheer
Rapportage van kredietinstellingen
Transactiebeheer

Reviews van Lexop

5 van 12 reviews worden weergegeven

In totaal
4,8/5
Gebruiksgemak
4,6/5
Klantenservice
4,9/5
Functies
4,8/5
Waar voor je geld
4,8/5
Geverifieerde reviewer
Attorney
Juridische dienstverlening, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 11-5-2018

"An invaluable litigation tool"

Pluspunten: Lexop's no.1 attribute is that its core feature has worked without fail for me over the last year. It has also saved my clients expensive bailiff fees in cases where I was able to resort instead to electronic notification. Perhaps most importantly, their customer service and development team are always listening to our feedback and willing to implement new features that save time for busy practitioners.

Minpunten: My only minor gripe has been with the Outlook plugin. Although it works as described, it requires entering the password every so often. Instead, I use the website directly, which has worked flawlessly.

  • Bron van de reviewer 
  • Beoordeeld op 11-5-2018
Rachel D.
Real estate investor
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 8-5-2018

"great product, especially in our field (real estate)"

Opmerkingen: Quick access

Pluspunten: Instead of using registered mail, which tenants often don't pick up, we use this in the renewal season and in the situation of non payment it is much easier to reach a tenant through this. People have access directly to their email with their phones, so the reply timeline is shorter. I love it! Also, the administration of the client database is great.

Minpunten: The ONLY negative thing I have to say is that when it comes time to follow up and look at the status of the email, it is often difficult to find. Also, when a client sends us a reply through Lexop we have no notification.

Antwoord van de leverancier

van Lexop op 8-6-2018

Hi Rachel,

We are pleased to hear that our solution can help you reach your tenants faster and improve your response rate. On the other hand, we're very sorry that you are having a hard time following up the statuses of your emails. For alert settings, you can modify them directly in your accounts page, during the activity process creation as well as after the fact from the details page. Beyond that, we would love to know more about how we can make the experience better for you.

Thank you!

  • Bron van de reviewer 
  • Beoordeeld op 8-5-2018
Hai lan D.
Community Manager
Kapitaalmarkten, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 14-5-2018

"pretty good, search tool is not user-friendly enough. The result doesn't come up. "

Opmerkingen: save money and time; provide proof of delivery to tenants when there is dispute;

Pluspunten: faster, efficient on communicating with tenants, save time and money on preparation of hard copy of notices and on delivery, real-time report and follow-up on tenants' reply

Minpunten: searching feature is not very user friendly: when searching by unit #, either result doesn't come up or it gives result of other buildings which is distracting.

Antwoord van de leverancier

van Lexop op 22-5-2018

Hi Hain Lan,

thank you for submitting a review. We are happy that you like our solution! Regarding the search feature, It is something we are already working on improving in one of our next release. Thank you!

  • Bron van de reviewer 
  • Beoordeeld op 14-5-2018
Maria S.
Legal Assistant
Rechtspraktijk, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 11-5-2018

"Love this software. User friendly and efficient."

Opmerkingen: Easy to notify legal procedures with proof of service and sharing of large files.

Pluspunten: It is very easy to use and convenient. Love the file sharing aspect since I often have tons of documents to send. I also appreciate that the person on the receiving end can download the documents easily (no passwords required) and can reply.

Minpunten: I do not like that when sharing documents, they sometimes don't send in the same order that I added them. A specific order is most often intentional.

Antwoord van de leverancier

van Lexop op 16-5-2018

Hi Maria,

thank you for your review. I think your comment regarding the documents ordering makes a lot of sense! I am making sure our team gets on this matter asap :)

  • Bron van de reviewer 
  • Beoordeeld op 11-5-2018
Najwa K.
Executive Assistant
Bouw, 13-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 16-5-2018

"This software is a genius software and Incredible Customer support!"

Pluspunten: The best in this software is the fact that we do not need to go to the post office and waste time and money! Also, I have never had such an amazing customer service experience. They are always available, any time of the day, weekend etc. Quickly responds to our questions or requests and they care about our comments and feedbacks. They are always ready to improve and implement new ideas and suggestions and cares about our needs!
Everyone on the team is very knowledgeable and extremely professional!
Keep up the good work !

Minpunten: It's still fairly new and I think they need to adapt it a bit better ( AND I KNOW THEY WILL) to meet the needs of many business types and add some additional functionalities.

  • Bron van de reviewer 
  • Beoordeeld op 16-5-2018