GovPilot
Wat is GovPilot?
GovPilot, al drie jaar op rij uitgeroepen tot GovTech 100-bedrijf, is de leider in digitale transformatie voor lokale overheden. In de VS beheren 40.000 lokale overheden een groot aantal kritieke processen, allemaal met verschillende, vaak verouderde benaderingen.
Het cloudgebaseerde platform van GovPilot is speciaal ontworpen om lokale overheden in staat te stellen hun volledige potentieel te benutten door meer dan 100 operationele en serviceprocessen op één systeem te standaardiseren, digitaliseren en verenigen.
Wie gebruikt GovPilot?
GovPilot ondersteunt gemeenten, provincies, regio's en instellingen. De software is schaalbaar en kan voldoen aan de unieke behoeften van overheidsorganisaties van elke omvang.
Twijfels over GovPilot?
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GovPilot
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Reviews over GovPilot
Billie
GovPilot is what my department has spent years searching for
Opmerkingen: I have already recommended GovPilot to several other county departments and have made myself available to them for questions regarding the switch. I have been pleasantly surprised with all of the features that our previous software didn't offer and, a lot of which, I didn't even know how much we needed them. Automatically notifying residents that their complaint has been handled or that their permit is now approved, integrating GIS in to their mapping systems to provide up to date and accurate maps of my County, and working with our credit card processor to safely and securely process permit fees with seamless transfers of information between the two are just some of the features that, now that we have them, we can't do without. There are so many great things to mention about GovPilot that I simply can't remember them all but, suffice it to say, GovPilot is well worth the cost.
Pluspunten:
The GovPilot team have been nothing but professionals for the entire process of changing from our previous asset management software to GovPilot. They gathered the details of what we were doing before, what we didn't like about our previous software, and how they could help fill in the gaps. Then they worked closely with myself and several of my team leaders to come up with a tailor fit solution to manage our Animal Control calls, Code Compliance calls, and our septic system permits. Even though GovPilot is based in New Jersey, they were willing to fly down to Texas to provide face to face training to me and my staff at a very low cost. The software is great and does everything we need and more but I think one of the best features they have is the live chat option on every page. If you have a question or get stuck somewhere, simply click on the support button and get help from a live representative in seconds. Another great thing that I appreciated was the professional manner in which they handled a few hiccups with our contract process. We had to put the project on hold several times while we processed some internal issues and the GovPilot team was there, ready to pick up where we left off once things were sorted out. No complaints and no incessant nagging about when we could move on to the next step. If I had to delete this whole review and condense it down to one word, I would describe GovPilot simply as "professional".
Minpunten:
When reading reviews, I tend to distrust those that don't mention something negative in their review. There is always something that can be improved. Believe me, I had to think long and hard about what could be improved on with GovPilot. The only thing I could come up with was that they are obviously a New Jersey based company because a few of the fillable fields in our forms still referenced New Jersey for a few days before we were able to get them all switched over. That was it. That's all I could come up with. I have been entirely satisfied with GovPilot.
Reactie GovPilot
vorig jaar
Thank you very much for your wonderful (and thorough) review and feedback! Please be sure to reach out to your account manager or our support team any time you need anything! We look forward to working with you!
Pamela
Incredible improvement over other software
Opmerkingen: The software we used prior to GP (SDL) is clunky, and awkward, and anything but user-friendly. GP blows them out of the water, and is helping us process applications faster, which automatically makes us more efficient.
Pluspunten:
Gov Pilot seems to have been designed with the user in mind, and -- on top of that -- the GP team has worked tirelessly with me to customize features, and module design toward optimum efficiency.
Minpunten:
Because the onboarding and development teams have been so responsive to my requests in the initial phases, I have no complaints about GP whatsoever.
Reactie GovPilot
6 maanden geleden
Thank you for your wonderful feedback Pamela. It means so much to the GovPilot team that our customers appreciate their support and the platform's ease of use. We look forward to continuing our work with you and Bradley Beach!
Kenneth
Residential Parking Review
Opmerkingen: The 2020 rollout of the software to employees and customers was premature. The cashiering and reporting data input from various departments caused major confusion. The lack of training for the cashiers before its release was a disaster and the lack of testing by GovPilot created a load of data that all had to be corrected. The transfer to our accounting software was because of the lack of control over duplicate data.
Pluspunten:
Improvements made as problems were discovered.
Minpunten:
Current Residential Parking problems were detailed in an email currently being addressed. The early release before proper testing was a problem in 2020.
Christina
To GovPilot and Beyond!
Opmerkingen: Residents no longer need to wait to speak with a staff member during operating hours to access property information with the GIS Map. GovPilot is the perfect partner to work with a growing Township to create simplified processes for individuals to access information independently. The modules allow anyone to complete a form at any time, anywhere, decreasing our phone call and foot traffic so we can focus on other tasks. We are implementing additional modules that will further assist our office as we move forward into the electronic and digital era!
Pluspunten:
GovPilot helps us quickly and efficiently communicate between departments, and all communications are saved for later reference. Residents are able to notify Township officials of a concern at any time/day, not only during business hours. The automatic email notification for new RAC allows for response in emergency situations.
Minpunten:
We found a few additional features for our purposes. We asked if only the CCO Inspector could be chosen for scheduling the Inspection on the drop-down feature to limit confusion. We also requested an automatic reminder for RAC for any NOV when the 10 days is expiring for Code Enforcement to follow-up.
Reactie GovPilot
vorig jaar
Thank you very much for your wonderful review and for your ongoing feedback with our account management team! have been excited to partner with you and we look forward to continuing to help you move forward with your digital transformation!
Rebecca
Lodi's Review of GovPilot
Opmerkingen: GovPilot changed the way we do business for the absolute best and we can't remember life without it.
Pluspunten:
GovPilot's software allows information to be shared easily and instantaneously between departments and also with the public. We are able to limit the paper in our offices while still allowing for information to be accessed easily.
Minpunten:
The time is takes for Property Profile information to be updated
Reactie GovPilot
9 maanden geleden
Thank you very much for your terrific feedback and review! Our team is proud of the work we do with Lodi, NJ!
