Sapaad

Sapaad

door Sapaad

Wie gebruikt deze software?

Ontworpen voor restaurants, cafés en fastfoodketens in alle soorten en maten, van kleine cafés tot restaurants met meerdere ketens en franchisemodellen. Eenvoudig en betaalbaar aanmelden op basis van een abonnement, vanaf slechts $ 59.

Gemiddelde scores

29 beoordelingen
  • In totaal 4.4/5
  • Gebruiksgemak 4.6/5
  • Klantenservice 4.6/5
  • Functies 4.1/5
  • Waar voor je geld 3.8/5

Productgegevens

  • Beginprijs US$ 59,00/maand
  • Gratis versie Nee
  • Gratis proef Ja
  • Implementatie Cloud, SaaS, Web
    Mobiel - iOS native
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning 24/7 (contact met medewerker)
    Online

Leveranciergegevens

  • Sapaad
  • http://www.sapaad.com/
  • Opgericht in 2013

Over Sapaad

Sapaad is een cloudgebaseerd POS- en restaurantmanagementsysteem. Het is ideaal voor kleine cafés tot restaurants met meerdere ketens, en ondersteunt inloop, afhaalmaaltijden, dineren, thuisbezorging en online bestellingen. Sapaad is gebruiksvriendelijk en apparaatonafhankelijk. De prijsstelling wordt bepaald op basis van het gebruik en vanaf slechts $ 59/maand past het binnen elk budget.

Voor restaurants geoptimaliseerd voorraadbeheer, receptbeheer, menucreatie, callcenterbeheer, live bedrijfsdashboard, keukenweergavesysteem en nog veel meer.

Probeer Sapaad vandaag nog GRATIS.

Functies van Sapaad

  • Analyse van verkooptrends
  • Beheer van cadeaubonnen
  • Levering volgen
  • Menubeheer
  • Ondersteuning van loyaliteitsprogramma
  • Online bestellen
  • Orderbeheer
  • Routering
  • Verzendbeheer
  • Voor restaurants
  • Banketbeheer
  • Beheer van bedienend personeel
  • Contractbeheer
  • Evenementenbeheer
  • Faciliteitenbeheer
  • Factureren
  • Kalenderbeheer
  • Keuken- en menubeheer
  • Klantendatabase
  • Kostenberekening
  • Offertebeheer
  • Orderbeheer
  • Receptenbeheer
  • Reserveringsbeheer
  • Voorraadbeheer
  • Aparte controles
  • Beheer van cadeaubonnen
  • Deelcontroles
  • Leveringsbeheer
  • Loyaliteitsprogramma
  • Mobiele toegang
  • Online bestellen
  • Rapportage en analyse
  • Tabellenbeheer
  • Tips beheren
  • Voorraadbeheer
  • Beheer van cadeaubonnen
  • Elektronische handtekening
  • Kassasystemen voor restaurants
  • Kortingsbeheer
  • Loyaliteitsprogramma
  • Multilocatie
  • Profielen van klantenaccounts
  • Provisiebeheer
  • Retail POS
  • Retourbeheer
  • Streepjescodes scannen
  • eCommerce-integratie
  • Factureren
  • Geïntegreerde boekhouding
  • Keukenbeheer
  • Menubeheer
  • Personeelsbeheer
  • Rapportage en analyse
  • Reserveringenbeheer
  • Tabellenbeheer
  • Verkooppunt
  • Voorraadbeheer
  • Wachtlijstbeheer
  • Beheer van cadeaubonnen
  • Kassasysteem voor bars
  • Kassasystemen voor restaurants
  • Kortingsbeheer
  • Ondersteuning van loyaliteitsprogramma's
  • Prijsbeheer
  • Provisiebeheer
  • Retouren bijhouden
  • Streepjescodes scannen
  • Toegangsrechten voor gebruikers
  • Verkoop bijhouden
  • Voorraadbeheer
  • eCommerce

De nuttigste reviews van Sapaad

Easy-to-use system. Top notch customer service!

Beoordeeld op 8-8-2018
Chad G.
Founder & Proprietor
Restaurants, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
3/5
Functies en functionaliteit
5/5
Klantenondersteuning
4/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: I was unhappy with the POS software we were using previously and researched hundreds before I found Sapaad and signed up for the free demo. It seemed to have pretty much everything I was looking for. We use it for table management, cash register, printing bar, kitchen and customer tickets, reporting on sales and inventory. It's cloud based so it's much easier for the staff to work with. Our old system had to be loaded on every POS and device.. it was a pain. It's so easy to see exactly what's going on at the restaurant if we aren't there. We really like that. On other systems the "remote" login is only for viewing stats or things, not full on. Your customer service is top notch. I don't think I've ever said that about any company. They get back with useful and relevant information always less than 12 hours and they've even made some changes that we've asked for. As far as a feature, I'd have to say that the ease of seeing our sales history and which products are moving the best (or worst) is probably my favorite feature. Before I'd have to export all the data and then import it into Excel and run it through a system I had created. This is MUCH easier... and, I can do it from my phone on a train!

Minpunten: Since we are a full service restaurant, we have specific needs over other business types. We'd like to have the ability to transfer individual items between tables. Now we have to void the item and add it to the other table. Also it would be great if we can label a table instead of a static number. We have a lot of regular customers coming in and it would be great if we could customize their table in the system with their name perhaps. It makes service a lot easier. These are only the small stuff. Overall, we like the system and we have adapted to it, which is great.

Antwoord van de leverancier

van Sapaad op 9-7-2019

Hi Chad, thanks for taking your time to write such a thoughtful review. And we're happy to hear you rave about our support team. They work extrememly hard to cater to all our customers' requests as soon as possible, be it through phone or email. We're constantly looking for ways to improve our system and user experience. We've already implemented some of the features you brought up but have much more awesome ones lined up in the near future! We'll be sure to update you once they've launched!

Best customer service over competition!

Beoordeeld op 8-8-2018
Zakarya Z.
CEO
Restaurants, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
4/5
In totaal
5/5
Gebruiksgemak
4/5
Functies en functionaliteit
5/5
Klantenondersteuning
4/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: Sapaad is great. It's practical, easy to use. It's accessible from any device and I can have multiple user points. Sapaad has been incredibly effective in helping us visualize our business performance and stay connected to my business on the go. What I like most is the customer support. They're always available and helpful and hands-on with assisting when required, say if we're facing an issue or internet is lagging. It's one of their biggest advantages. After-service is super important for businesses like ours. There are similar products and systems out there, but Sapaad's customer service gives them an upper hand over the competition.

Minpunten: What I like least is that it should work efficiently while offline. I know there is an offline mode that allows punching of orders, but if we have no network or there's a power failure, things slow down and it becomes a hassle. What would be more convenient is a manual process that allows the orders to be printed in the kitchen. Secondly, there should be a search mechanism in the CRM to search by customer name. People change their number often, searching by name would be good. Also collaborating with other food aggregator platforms would make life easier.

Antwoord van de leverancier

van Sapaad op 9-7-2019

Hi Zakarya, thanks for finding the time to write such a wonderful review! We love hearing about how effective Sapaad is for restaurants of all types and sizes. Thank you for mentioning our customer service! We value each and every feedback we receive and are always looking for new ways to improve our user experience. We actually have some cool new features lined up that may not only address your feedback but also improve other aspects of your restaurant workflow. We'll be sure to notify you once they launch!

Accurate and user-friendly system

Beoordeeld op 1-5-2019
Abdul hakim Q.
Founder & Owner
Levensmiddelen- en drankenindustrie, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
5/5
Gebruiksgemak
4/5
Functies en functionaliteit
4/5
Klantenondersteuning
4/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: I like the accuracy and that all my business information is online and up-to-date. Sapaad provides detailed reports of my restaurant performance that have helped me in streamlining my operations and decision making. I can access my reports from anywhere as it is online. The system is very user-friendly. I am pleased with the current features in Sapaad since it has everything I need for my restaurant business.

Minpunten: I found the pricing for registering a new branch a bit high.

Antwoord van de leverancier

van Sapaad op 10-7-2019

Hi Abdul, thanks for writing a review! Sapaad is great for business owners because of its powerful dashboard that gives users rich reports and insights to make informed business decisions. Plus, since it's cloud-based, it can be accessed anytime and anywhere!

Good and can get better!

Beoordeeld op 6-12-2016
Ahmed A.
Owner
Levensmiddelen- en drankenindustrie, 13-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
3/5
In totaal
5/5
Gebruiksgemak
3/5
Functies en functionaliteit
4/5
Klantenondersteuning
3/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I generally like the product, but we need to enhance few things in inventory:
1) no report that gives us purchases by item.
2) no report that gives us consolidated or combined inventory for all locations for a certain date.

Pluspunten: Simple covers most inventory related functions support having central kitchen through "Production" which many systems lack.

Minpunten: One of the weakest POS systems:
- Does not support offers like discounts on certain days or hours, discounts related to check balance, discounts related to specific customers or groups.
- Can not add modifiers for combos!!
- Combos options and forced questions are not as smart as other systems.
- Does not allow us to define the forced question "Dine in" or "take away"

Antwoord van de leverancier

van Sapaad op 25-12-2016

Thank you for your valuable feedback.

One of the cool things about Sapaad is how frequently and continuously we update and improve it. In fact, we've designed Sapaad and its infrastructure to use the latest in technology so that it's conducive to rapid update. Just visiting our blog at www.sapaad.com/blog will give an insight into our philosophy if actively growing our product, and I'm sure you'll vouch for this yourself considering the number if improvements and upgrades we've added for free since you came on board.

On this note, we'd like to say that we've got lot of cool updates coming up during 2017, many of which not only address your feedback but will enhance your workflow and business reporting even further.

We will update our blog and also notify you when these updates go live.

Comprehensive and cost-effective

Beoordeeld op 8-8-2018
Shafeer A.
Assistant Manager - IT
Restaurants, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
4/5
Gebruiksgemak
4/5
Functies en functionaliteit
4/5
Klantenondersteuning
4/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: We run our entire delivery and online ordering operations with Sapaad. Sapaad has been significant in streamlining our operations right from setting up a central call center and building a master CRM for all our 15 locations. They also have a strong support team on ground. They really take ownership of what they do. Any problem is resolved within a matter of minutes.

Minpunten: We have feature requests that we have communicated to the support team in Sapaad.

Antwoord van de leverancier

van Sapaad op 9-7-2019

Hi Shafeer, thanks for writing a review! We're happy to hear you mention our support team! They work hard to resolve any customer issues as fast as possible. We have some great new delivery and online ordering features coming out in the next few months that we know you'll absolutely love for your restaurant! We'll be sure to update you once they launch.

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