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Shift4Shop
Wat is Shift4Shop?
3dcart biedt alles wat je nodig hebt om een online store te creëren, te beheren en te laten groeien. In tegenstelling tot de meeste e-commerceplatforms, hoef je geen extra apps of thema's te kopen of transactiekosten te betalen. Er zijn meer dan 200 ingebouwde functies, waaronder de mogelijkheid om nieuwsbrieven te verzenden, met je klanten te chatten, een partnerprogramma, wensenlijst en een krachtig productbeoordelingssysteem te hebben, en nog veel meer. Betaal een vast maandelijks bedrag dat begint vanaf slechts $ 19/maand.
Wie gebruikt Shift4Shop?
Nieuwe en bestaande online ondernemers. Pakketten vanaf $ 9,99 per maand. Prijzen op basis van het aantal producten en de hoeveelheid gegevensoverdracht. Alle winkelpakketten bevatten onbeperkte ondersteuning.
Twijfels over Shift4Shop?
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Shift4Shop
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Reviews over Shift4Shop
Easy to use & great support
Opmerkingen: We wrote our own website prior to using 3dcart and when tablets & smart phones started to be a big chunk of the search & buying we had to do something. 3dcart's system is so much easier that writing code. You can have a product added within just a few minutes. The cost saving in time pays for it's self over and over again. Plus now it automatically adjusts for every size screen and type of device like the smart phones ect.
Pluspunten:
The program has just about everything we need and other stuff to grow into. The support people are great, they help us when needed and normally solve my issues and questions in a few hours or less.
Minpunten:
They have changed over to a new platform last year but most of the knowledge base questions and answers are for the old platform. So the directions are misleading because stuff has moved around to different places on the site. They still allow use of the old platform and really should force customer's to use the new version and update the knowledgebase.
Overwogen alternatieven:
Great Solution for Growing Online Sales
Opmerkingen: 3dCart allowed our direct sale business to become an online business, with bells and whistles we thought would only be possible at a much higher monthly cost. We were able to develop a multi-state following, and offer incentives and loyalty programs, all for a very affordable monthly price. The headaches were minor in comparison to what 3dCart has done for us!
Pluspunten:
For a small, growing business with an ever-expanding product base, 3dCart meets the need for scalability, ease of adding product details, behind the scenes product management and point of sale tracking, giving a really good all-in-one place to track and grow without the heavy investment of some other popular solutions.
Minpunten:
The printed reports are good, comprehensive, and useful; the ability to integrate them easily with other software is somewhat lacking; it can be done, but with some of the accounting software we tried, it was a difficult porting process. Customer service was as helpful as they could be, but many of our shortcomings became wish list suggestions for their developers.
This was MUCH better when it was 3dcart. It's garbage now, no support, and clunky.
Opmerkingen: I was a 3dcart customer, and the customer service, when they were owners, was very good. They were helpful, responsive, and patient. Shift4Shop who purchased them, is a complete 180 degrees from that. From flippant responses to legitimate questions on chat to ticket responses that take 10-14 days, there is simply NO value for the money. They bought out 3dcart, did nothing to improve anything, increased the price, and cut the customer service aspect of things. It's a shame, it used to be a good option for a small business owner who was willing to take the time to make a great site, for not as much $$ as the big outfits. HERE IS THE KICKER: I opted to leave about 5 months into the prepaid year ($830 or so). After requesting a refund for the remaining months, they denied me, saying "it's been more than 30 days since you purchased so we can't" which is a load of bull. It is a rule THEY made up. This company feels absolutely entitled to an entire year's service without actually providing the service. I was not surprised when I was denied, and it further confirmed that I had indeed made the right choice to leave this abysmal service.
Pluspunten:
What made 3dcart (bought by shift4shop) unique, was that there was a control for even the most minute function, allowing the user to have a tremendous amount of grasp of the overall customer experience. It was confusing at times, but that was offset by the relative ease of obtaining help from technical support when it got difficult.
Minpunten:
The CRM is absolutely stupid. I would get an email from a customer, sent to my email address, but in order to reply, I had to log back into the CRM screen. It was highly inconvenient, and I far prefer Shopify's version which pushes my response via email directly to the customer. I can respond in almost real time.
Overwogen alternatieven:
Good for the price
Opmerkingen: It's a decent ecommerce platform. Easy enough for beginners and best of all its free.
Pluspunten:
Shift4Shop (previously 3dcart) is a FREE website ecommerce platform. Unlike some of their competitors that charge you for every transaction, Shift4shop does not take a commission and they do not charge a monthly fee. It really is free, which is amazing. You do need to use their credit card processor, and the fee is 3%. But you will pay a CC processor no matter what, so ultimately the ecommerce website is still free. They have templates that are ready to go and are pretty decent. Updates are done automatically, so you don't need to be a techy to keep up (this was a concern when we previously self hosted and did Woocommerce). Ultimately we are happy and would recommend Shift4shop.
Minpunten:
You have no control over some things. One time the entire website went down. Customer service told me I didn't even have a domain with them - even though it had been working and taking orders until the day before. And their customer service is not good. They are out of the country and have no control. Every issue needs to go to a different department. Which is not a big deal for small things, but when your entire website won't work and you have customers emailing and calling (and ultimately ordering elsewhere) losing an entire day because of poor service is huge. Once their error was fixed, there was no apology or explanation. Before we launch any advertising campaigns or send emails to our customer database I always check the site, to make sure it's working. So the free price does with a tradeoff. I calculated what places like Shopify would take per transaction, vs what I lost in one of being down and I am still way, way ahead.
Overwogen alternatieven:
Viewing On Line Commerce in 3D
Opmerkingen: We have been able to offer financed products through 3D Cart and Klarna which has helped our on-line sales. It appears that 3D cart has a ways to go to make their web services seamless for less than IT Manager level users.
Pluspunten:
Initially because it allowed us to utilize Klarna. As we converted from ARI, I found that the site was much easier to navigate and manage than ARI.
Minpunten:
Sizing of the photos. Some of the pages require a specific size of photo which isn't readily available. I haven't identified the path to convert what I want to what will fit, so my photos aren't consistent and frankly look amateur. When asked, the 3D staff said that they don't have a solution for this.
