Wie gebruikt Teamwork Desk?
Voor klanten die ondersteuningssoftware nodig hebben waarmee ze betere relaties kunnen opbouwen.
Wat is Teamwork Desk?
De uitgebreide software van Teamwork Desk geeft je alle mogelijkheden om je inkomende communicatie en elk ticket te beheren, vanaf het moment dat het binnenkomt totdat het is opgelost, terwijl het de hele tijd onzichtbaar blijft voor klanten. Desk is een veelzijdige ondersteuningshub voor inkomende communicatie en het opstellen van hulpdocumenten, zodat je je klanten 24/7 van dienst kunt zijn. Meet datgene waar het echt om draait: klanttevredenheid, teamproductiviteit en verkeerskanalen. Naadloze integratie met Teamwork Projects en al je favoriete tools.
Teamwork Desk - Details
Teamwork.com
https://www.teamwork.com/
Opgericht in 2007
Teamwork Desk - Prijsoverzicht
Teamwork Desk heeft geen gratis versie maar biedt wel een gratis proefperiode. Teamwork Desk betaalde versie vanaf US$ 7,00/maand.
Beginprijs
US$ 7,00/maand
Zie de prijsinformatie
Gratis versie
Nee
Gratis proef
Implementatie
Cloud, SaaS, Web
Mobiel - iOS native
Mobiel - Android native
Training
Live online
Webinars
Documentatie
Ondersteuning
24/7 (contact met medewerker)
Kantooruren
Online
Functies van Teamwork Desk
Helpdesk software
- Aanpasbare branding
- Beheer van IT-assets
- Beheer van Service Level Agreements (SLA's)
- Callcenterbeheer
- Communicatie via meerdere kanalen
- Documenten opslaan
- E-mailintegratie
- Geautomatiseerde routing
- Integratie van sociale media
- Interactie bijhouden
- Kennisbankbeheer
- Macro's/reacties via sjablonen
- Netwerkcontrole
- Rapportage en analyse
- Realtime chatten
- Ticketbeheer
- Toegang en controle op afstand
- Waarschuwingen / Escalatie
- Workflowconfiguratie
- Zelfserviceportal
Teamwork Desk alternatieven
Meer alternatieven voor Teamwork Desk
Reviews van Teamwork Desk
5 van 114 reviews worden weergegeven
Noahj C.
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Totaalscore5/5
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Gebruiksgemak5/5
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Functies en functionaliteit5/5
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Klantenondersteuning5/5
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Waar voor je geld5/5
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Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 28-12-2018
"Teamwork still is and has been the best and continually improving Team Management App EVER!"
Opmerkingen: WONDERFUL!!!
Pluspunten:
Everything.
- Features and definitely the app loading speed which is near instant loading.
- Much so their continuous innovation, along with their public road map.
Minpunten: - I do wish one thing, and that is user permissions would respect all tab settings and left panel categories within the app, but some of it is set to show based on a "team" and not all to the individual "team member". - Also the Gant Chart, I've seen some better implementations and that would could be nicely improved in Teamwork.
Antwoord van de leverancier
van Teamwork.com op 22-5-2019
Hi there,
Thank you for the review of Teamwork Projects.
Kind regards,
Nancy at Teamwork.
- Bron van de reviewer
- Beoordeeld op 28-12-2018
Ramin K.
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Totaalscore5/5
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Gebruiksgemak5/5
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Functies en functionaliteit5/5
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Klantenondersteuning5/5
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Waar voor je geld5/5
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Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 28-4-2020
"Why Rhino Users Teamwork Desk"
Opmerkingen: We use Teamwork Desk as a means of taking care of our clients and their employees on a daily basis. Whether it is Desktop support related or related to a task inside of an ongoing project, we use this every day!
Pluspunten: I have used Teamwork products on and off for over 7 years now. Everytime I come back (frankly because everything else out there is not as good), I am impressed by all the work that has gone into it while I was gone. This time, I came back because we have some large projects and I was migrating away from Saleforce.com. The product simple to set up, it does what we need it to do and it integrates with many of the services we use every day to support our client base. The other thing that I love about Teamwork, in general, is the support. I am in the US on the Pacific coast and Teamwork are in Ireland. Regardless, I am always replied to in a timely manner and the responses I get are not canned (something I hate about other organizations and their attempt to shove support into a dark closet).
Minpunten:
Missing features would be such things as:
* Integration with Ring Central or 8X8 or Mitel hosted VoIP platforms.
* Integration with remote access software like, SplashTop (splashtop.com) or LogMeIn.
*Two way integration with Teamwork Projects and Teamwork CRM and Teamwork Chat. This little gem would be a game changer as I imagine being able to do data entry about a client in the CRM and have all of their company contacts, and information propagate across all the products so my team does not have to go hunting for information.
* Integration with IT Glue (itglue.com). This is quickly becoming an industry standard platform for MSP documentation and it would be great to pull up all the machine data for a client who sends us a ticket from inside the ticket.
There are more but this is a good start ;-).
- Bron van de reviewer
- Beoordeeld op 28-4-2020
Sarah D.
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Totaalscore3/5
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Gebruiksgemak3/5
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Functies en functionaliteit3/5
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Klantenondersteuning4/5
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Waar voor je geld4/5
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Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 31-3-2017
"Its pretty good..... but needs more features!"
Opmerkingen: * Could use a more customizable Gantt chart options (not show weekends, calculate hours of a project by working hours in a day) * There is a security flaw on the mobile app that allows my client to see internal private messages not intended for him to see, from his notification bar on his iPhone. TW claims this is not possible, but it keeps happening. * Would like to be able to embed text into a new task to encourage people who open a new task to fill out all the required fields. This was any time they create the new task its there. * The tagging system should be project specific.
Pluspunten: its relatively easy to use
Minpunten: Mobile app is slow and hard to navigate
Antwoord van de leverancier
van Teamwork.com op 21-4-2017
Hi Sarah,
Thanks so much for the great review. It looks like you're talking about Teamwork Projects instead of Teamwork Desk but that's ok :). We really appreciate you taking the time to give us your feedback. We're delighted to hear that you've had a positive experience with the product.
I've passed on your feedback to the team for their consideration.
Can you double check the permissions on your external clients and ensure they do not have access to messages or projects which you don't want them to see. You can do this from the People section in your menu tab. If your still seeing problems can you send us an example to [email protected] and we'll look into it right away.
Tags are customizable so that they will benefit all of our users. You can use priorities for more specific needs. Hope this helps. If you have more suggestions on how we can improve this, we'd love to hear it just shoot us a message to [email protected]
Best regards,
Therese
- Bron van de reviewer
- Beoordeeld op 31-3-2017
Charra H.
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Totaalscore5/5
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Gebruiksgemak5/5
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Functies en functionaliteit5/5
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Klantenondersteuning5/5
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Waar voor je geld5/5
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Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 27-4-2020
"Easy to Use, Hands Down could NOT run our company without it!"
Opmerkingen: Overall we love teamwork. The customer service is excellent and the product is without a doubt the best in the industry. We couldn't work without it.
Pluspunten: We love that the email tickets and the projects integrate with each other so we can make tasks right out of the clients email request and attach info, docs, photos, close the task and update it from within Desk! We also love that Teamwork Project is customizable to our company so we can easily customize things to fit our needs. And lastly we love the time tracking and billing. Everything we need to run our company smoothly is included so we don't have to split our resources.
Minpunten: Integration took some time but overall the learning curve was easy. We would love to see better time tracking for employees so we can see time logged over the course a day, week or month and comparison of tasks so we can see averages of how much time the same task takes across projects and where it might have taken longer or less time on certain projects for accountability and task efficiency. The phone apps also need improvement. Desk tickets can not be sent from within the app and functionality is severely limited. Downtime has also been a little bit if a pain, but we are ok with these for the most part because customer service usually fixes them pretty quickly.
- Bron van de reviewer
- Beoordeeld op 27-4-2020
Jas S.
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Totaalscore4/5
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Gebruiksgemak5/5
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Functies en functionaliteit4/5
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Klantenondersteuning5/5
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Waar voor je geld4/5
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Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 28-4-2020
"Excellent help desk platform"
Opmerkingen: Very responsive and helpful team. You will usually get a response within 20 minutes. We love the Teamwork team!
Pluspunten:
Very user friendly with preprogrammed canned responses for quick messaging.
It allows you to have full-time agents and part-time users at a lower rate.
You can respond to a ticket using the desktop or app.
Minpunten: When replying via email, you must pay attention if you are responding to your team or the client. If you don't realize that a ticket message is from the client, you might think you are replying confidentially to your team which can be dangerous. It's best to use the desktop or app when responding.
- Bron van de reviewer
- Beoordeeld op 28-4-2020
