Teamwork Desk
Wat is Teamwork Desk?
De uitgebreide software van Teamwork Desk geeft je alle mogelijkheden om je inkomende communicatie en elk ticket te beheren, vanaf het moment dat het binnenkomt totdat het is opgelost, terwijl het de hele tijd onzichtbaar blijft voor klanten. Desk is een veelzijdige ondersteuningshub voor inkomende communicatie en het opstellen van hulpdocumenten, zodat je je klanten 24/7 van dienst kunt zijn. Meet datgene waar het echt om draait: klanttevredenheid, teamproductiviteit en verkeerskanalen. Naadloze integratie met Teamwork Projects en al je favoriete tools.
Wie gebruikt Teamwork Desk?
Voor klanten die ondersteuningssoftware nodig hebben waarmee ze betere relaties kunnen opbouwen.
Twijfels over Teamwork Desk?
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Teamwork Desk
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Reviews over Teamwork Desk
Lee Yin
Easy to use Application with Sleek UI
Opmerkingen: Able to support day to day functions well, reliable but could improve in generating useful analytics that help motivate agents to perform better.
Pluspunten:
Teamdesk was designed very nicely with simple UI yet very functional. Has successfully implemented the software with 80% of the workforce using it daily.
Minpunten:
The ability to export information and flexibility of creating user definable analytics report for management viewing.
Reactie Teamwork.com
2 jaar geleden
Hi Lee Yin, Thanks for taking the time to leave a review of Teamwork Desk - this type of feedback really helps us improve our products. It's great to hear Teamwork Desk supports your day to day functions! I've noted your comments on analytics and will pass them onto the product team to investigate this further. Have a great day, Karen at Teamwork
charles
Teamwork at SSI
Opmerkingen: Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers
Pluspunten:
SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers
Minpunten:
at this time I do not have any negative or issues
Reactie Teamwork.com
2 jaar geleden
Hi Charles, Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product! Stay in touch with us at [email protected], if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork
Lucas
Overwogen alternatieven:
Too many major issues. Would be perfect otherwise, easy to use, beautiful interface.
Opmerkingen: The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere.
Pluspunten:
easy to use, beautiful interface, lots smarts... seemingly does everything you need and more.
Minpunten:
• No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard.
Gladys
It's practical!
Pluspunten:
I like how it keeps us organized within the different divisions of the company. You are able to collaborate with others on certain inboxes as long as you have access.
Minpunten:
Sometimes if there is someone attached to the previous email and you no longer want them on the thread it seems to be uncertain whether or not they will see the following emails.
David
Overwogen alternatieven:
Easily the best support management tool
Opmerkingen: Great product from a great company, always very quick to reply if you request support from them or need their assistance.
Pluspunten:
Easy to setup and use, teamwork desk provides the best solution for anyone managing a support desk. You can assigning incoming tickets to agents and agents can gain assistance from colleagues using the notes feature.
Minpunten:
Some features are only available on the higher costs subscription packages
Reactie Teamwork.com
2 jaar geleden
Hi David, It's great to hear Teamwork has helped your customer relationships. Stay in touch with us at [email protected] if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork
