Teamwork Desk

door Teamwork.com

Wie gebruikt Teamwork Desk?

Voor klanten die ondersteuningssoftware nodig hebben waarmee ze betere relaties kunnen opbouwen.

Wat is Teamwork Desk?

De uitgebreide software van Teamwork Desk geeft je alle mogelijkheden om je inkomende communicatie en elk ticket te beheren, vanaf het moment dat het binnenkomt totdat het is opgelost, terwijl het de hele tijd onzichtbaar blijft voor klanten. Desk is een veelzijdige ondersteuningshub voor inkomende communicatie en het opstellen van hulpdocumenten, zodat je je klanten 24/7 van dienst kunt zijn. Meet datgene waar het echt om draait: klanttevredenheid, teamproductiviteit en verkeerskanalen. Naadloze integratie met Teamwork Projects en al je favoriete tools.

Teamwork Desk - Details

Teamwork.com

https://www.teamwork.com/

Opgericht in 2007

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Vergelijk Teamwork Desk met soortgelijke producten

Vanaf

US$ 7,00/maand
US$ 15,00/maand
US$ 14,00/maand
US$ 19,00/maand

Gratis versie

Gratis versie Nee
Gratis versie Ja
Gratis versie Ja
Gratis versie Nee

Gratis proef

Gratis proef Ja
Gratis proef Ja
Gratis proef Ja
Gratis proef Ja

Teamwork Desk - implementatie en ondersteuning

Ondersteuning

  • E-mail/helpdesk
  • Veelgestelde vragen/forum
  • Kennisbank
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Implementatie

  • Cloud, SaaS, Web
  • Mac (desktop)
  • Windows (desktop)
  • Linux (desktop)
  • Android (mobiel)
  • iPhone (mobiel)
  • iPad (mobiel)

Training

  • Live online
  • Webinars
  • Documentatie
  • Video's

Functies van Teamwork Desk

  • API
  • Aanpasbare branding
  • Aanpasbare formulieren
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Aanpasbare velden
  • Activiteiten volgen
  • Activiteitendashboard
  • Beheer van IT-assets
  • Beheer van Service Level Agreements (SLA's)
  • Beheer van supporttickets
  • Bewaking
  • CRM
  • Callcenterbeheer
  • Chatten/messaging
  • Communicatie via meerdere kanalen
  • Documenten opslaan
  • E-mailbeheer
  • E-mailsjablonen
  • Enquêtes en feedback
  • Feedbackbeheer
  • Geautomatiseerde routing
  • Gegevens importeren en exporteren
  • Helpdeskbeheer
  • Integratie van sociale media
  • Integraties van derden
  • Interactie bijhouden
  • Kennisbankbeheer
  • Klantendatabase
  • Klantenportal
  • Klantgeschiedenis
  • Live chatten
  • Macro's/reacties via sjablonen
  • Netwerkcontrole
  • Ondersteuningstickets bijhouden
  • Prestatiemeetwaarden
  • Priorisering
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime chatten
  • Realtime meldingen
  • Ticketbeheer
  • Toegang en controle op afstand
  • Toegangsopties/machtigingen
  • Waarschuwingen / Escalatie
  • Waarschuwingen/Meldingen
  • Workflowbeheer
  • Workflowconfiguratie
  • Zelfserviceportal

Bekijk de volledige lijst van Helpdesk software

Teamwork Desk alternatieven

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Reviews van Teamwork Desk

Lees alle reviews

Gemiddelde score

Gebruiksgemak 4,3
Klantenservice 4,5
Functies 4,2
Waar voor je geld 4,5

Software beoordelen

Deel je ervaringen met andere softwarekopers.

Schrijf een review!
Charles R.
Software development / Operations
Computer- en netwerkbeveiliging, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    4 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 13-10-2020

"Teamwork at SSI"

Opmerkingen: Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Pluspunten: SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Minpunten: at this time I do not have any negative or issues

Antwoord van de leverancier

van Teamwork.com op 1-2-2021

Hi Charles,

Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product!

Stay in touch with us at [email protected], if you ever have any issues or need to submit a feature request.

Kind regards,
Karen at Teamwork

  • Bron van de reviewer 
  • Beoordeeld op 13-10-2020
Lester D.
Web Developer
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 13-10-2020

"A clean and easy to use system that is easy to climb into and very quickly get cozy"

Opmerkingen: It has been a real pleasure to use this platform to ticket management. It has really helped us to stay on top of things and handle tickets effectively as a team.

Pluspunten: It is very simple to get used to. The interface is clean and simple and it is not layered with too many dashboards that would make it intimidating to use.

Minpunten: Variables can only be inserted from canned responses. It would be nice if we could add variables into our tickets as we type them, perhaps with a keyboard shortcut.

Antwoord van de leverancier

van Teamwork.com op 1-2-2021

Hi Lester,

We really appreciate your feedback! Our design team will be delighted that you are enjoying Teamwork's interface.

I've submitted your feature request to the product team - they like a challenge!

Have a nice day,
Karen at Teamwork

  • Bron van de reviewer 
  • Beoordeeld op 13-10-2020
Sarah D.
Project Manager
Internet, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    3 /5
  • Klantenondersteuning
    4 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 31-3-2017

"Its pretty good..... but needs more features!"

Opmerkingen: * Could use a more customizable Gantt chart options (not show weekends, calculate hours of a project by working hours in a day) * There is a security flaw on the mobile app that allows my client to see internal private messages not intended for him to see, from his notification bar on his iPhone. TW claims this is not possible, but it keeps happening. * Would like to be able to embed text into a new task to encourage people who open a new task to fill out all the required fields. This was any time they create the new task its there. * The tagging system should be project specific.

Pluspunten: its relatively easy to use

Minpunten: Mobile app is slow and hard to navigate

Antwoord van de leverancier

van Teamwork.com op 21-4-2017

Hi Sarah,
Thanks so much for the great review. It looks like you're talking about Teamwork Projects instead of Teamwork Desk but that's ok :). We really appreciate you taking the time to give us your feedback. We're delighted to hear that you've had a positive experience with the product.

I've passed on your feedback to the team for their consideration.

Can you double check the permissions on your external clients and ensure they do not have access to messages or projects which you don't want them to see. You can do this from the People section in your menu tab. If your still seeing problems can you send us an example to [email protected] and we'll look into it right away.

Tags are customizable so that they will benefit all of our users. You can use priorities for more specific needs. Hope this helps. If you have more suggestions on how we can improve this, we'd love to hear it just shoot us a message to [email protected]

Best regards,
Therese

  • Bron van de reviewer 
  • Beoordeeld op 31-3-2017
Debbie M.
Digital Marketing Manager
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 20-10-2020

"Great tie-in to Teamwork Project Management"

Opmerkingen: Overall it's been effective and easy to use.

Pluspunten: The ease of assignment to team members and the ability to create tasks in Teamwork (Project Management) directly from the ticket (email) are my top two features. Spam control is ok but could use some work - emails that are obviously spam make it into the mailbox but mostly can be control with the whitelist/blacklist control setting. The ability to add notes and notify a team member is also great and can be done without assigning the ticket to someone.

Minpunten: Does not always bring in forwarded messages from clients. I've had to have them forward to my Gmail account in order to get it. It would also be nice to be able to add all team members up to a certain number with our package instead of paying per person.

Antwoord van de leverancier

van Teamwork.com op 29-1-2021

Hi Debbie,

Thanks for your review of Teamwork Desk! We really appreciate the positive feedback.

Please don't hesitate to contact us on [email protected] if you require assistance with this messaging issue

Many thanks
Karen at Teamwork

  • Bron van de reviewer 
  • Beoordeeld op 20-10-2020
Lisa M.
Operations Manager
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 20-10-2020

"Necessary when using Teamwork Projects"

Opmerkingen: The transition to using this tool for our team was seamless. We needed a way to centralize all client communication out of our inboxes so our entire team could see, in a way that was easy for our clients.

Pluspunten: We love the ability to link tickets with tasks, and create new tasks when new incoming tickets. We also love that you can see when someone else views a ticket, and that the system shows you if someone is already working on a response to a ticket.

Minpunten: Not a con so much as a lack of a feature: we wish our team could work on the same draft email together at the same time, similar to Google Docs.

Antwoord van de leverancier

van Teamwork.com op 29-1-2021

Hi Lisa,

Thanks for an amazing review of Teamwork. A 10/10 score is a big win for us!

We appreciate your feedback on the draft emails and I will forward this request to the team.

Have a great day,
Karen at Teamwork

  • Bron van de reviewer 
  • Beoordeeld op 20-10-2020