Envoy Visitors

Envoy Visitors

door Envoy

Wie gebruikt Envoy Visitors?

Elk bedrijf dat zijn receptie wil moderniseren, met tevredenheid van bezoekers en veiligheid als belangrijkste aandachtspunten.

Wat is Envoy Visitors?

Envoy zorgt ervoor dat werkplekken beter functioneren. Sluit je aan bij bedrijven zoals Slack, Pinterest, Spotify, Nike en American Express die met Envoy hebben samengewerkt om meer dan 50 miljoen bezoekers op meer dan 10.000 internationale locaties te verwelkomen. Soepele iPad-aanmelding voegt een extra factor toe aan je receptie, en slimme functies verbeteren je beveiliging en maken compliance-inspanningen eenvoudig.

Envoy Visitors - Details

Envoy

https://envoy.com/

Opgericht in 2013

Envoy Visitors - Prijsoverzicht

Envoy Visitors heeft een gratis versie en biedt een gratis proefperiode. Envoy Visitors betaalde versie vanaf US$ 99,00/maand.

Beginprijs

US$ 99,00/maand

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Envoy Visitors

Bezoekersregistratie software
Badgebeheer
Bezoekers bijhouden
Documentbeheer
ID-scan
Registratie vooraf
Registratiebeheer
Self check-in
Volglijst
Waarschuwingen/Meldingen
Beheer van duplicaten
CASS-gecertificeerd
Ondersteuning van Intelligent Mail
Ontwerpsoftware voor grafische e-mailelementen
PAVE-gecertificeerd voorsorteren
Pakketten volgen
Streepjescodes scannen
Taakbeheer
Vastleggen van handtekeningen

Reviews van Envoy Visitors

5 van 315 reviews worden weergegeven

In totaal
4,8/5
Gebruiksgemak
4,9/5
Klantenservice
4,8/5
Functies
4,7/5
Waar voor je geld
4,7/5
Neil D.
Sr QA Analyst
Computersoftware, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 21-12-2018

"Envoy is the best solution for managing visitors on multiple floors and managing package delivery."

Opmerkingen: It really is a simple solution for front desk communication, it cuts down on the panic when a VIP arrives and you need to locate their contact. Staff really appreciate getting the instant message with a photo of the visitor. Signing in is as easy as 123, first name and last name and an e-mail. Also responding to a notification is literally a one-click deal. It really cuts down on the build up of packages at front desk. It is simple and it is a great tool for the front of house operations.

Pluspunten: Having tried out various solutions over the past 5 years. It is obvious that Envoy is the best solution for managing visitors on multiple floors and managing packages. It is convenient to set up the iPad app, users appreciate getting notifications when Interview candidates arrive at the front desk, they can get a notification message by E-mail or Text message and Slack instant message. Also when packages arrive for employees, they also get a photo of the package label sent to them, this is great for locating priority packages, once collected the user just clicks on a button to mark it as picked up.

Minpunten: Our location uses Apple iOS iPad minis with 8 inch screens, the app is certainly a stable build for iOS devices. However the few brief moments when I decided to use Envoy on a Android smart phone I did experience several crashes. That was annoying but I believe these bugs may have been addressed in a more recent build. For now we decided to only use the iPads as they seem to do the trick.

  • Bron van de reviewer 
  • Beoordeeld op 21-12-2018
Christy R.
Administrative Services Manager
Bankwezen, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    2/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Beoordeeld op 20-5-2020

"Like the software but am disappointed in the Customer Service after purchase"

Opmerkingen: In the sales process, we were told it took 2 hours to set up. It took much longer than that. Now that I have worked with it, it might take me 2 hours. The set up time should be qualified - 2 hours for advanced techies, longer for beginners. It gave us inaccurate expectations about setup.
Once we went live, we had 2 weeks were the system worked great. Of course there was training to communicate to staff what to expect and how to update their notifications. One big selling point for us was phone notifications. We have about 4 hotlines that ring on multiple extensions. Very important for a quick response to the visitor in the lobby since we don't have a receptionist. Phone notifications stopped working after 2 weeks. It took 7 weeks for Twilio and our phone expert to figure out the issue - which was a software issue. For weeks we were brushed off that the software was working correctly and it was our phone system issue. I do like the software but have been disappointed in customer service post purchase.

Pluspunten: I like the notification choices available for each user, the photos and the badge printing.

Minpunten: I would love to have three of our workflows that can be programmed to call a specific number without entering the name of the department. Ex. Member Services visitor has to type in Member Services after selecting Member Services. For a particular staff, I see the advantage to typing in a name for a number. But we have 3 workflows that go to a specific Department.
I would like to have the access to note that listing ones email when signing in is optional. That has been a stopper for some of our visitors. Other questions I added I had access to list as optional. It is not intuitive to some visitors that they have to select the name for the system to recognize it. Might be nice to somehow direct them to the process. Is it possible to have a Chat to help people that are not techy - for the offices that do not have a receptionist in the lobby?

  • Bron van de reviewer 
  • Beoordeeld op 20-5-2020
Roderick C.
Systems Analyst / Project Management
Schoolleiding, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 18-4-2018

"Envoy system is very helpful in registering/recording visitors of the institution."

Opmerkingen: The visitor recording/registration is very helpful and the data can be easily retrieved for security and other purposes. This eliminates the traditional log sheet manual registration of the visitors and this system gives a good impression/image to the university in terms of new technology implemented to the institution.

Pluspunten: What I like most in the system is the customizable input fields (visitor information) that can be modified if desired. Also the interface of the visitor registration form and the receptionist's dashboard in monitoring visitors.

Minpunten: The system is internet-based and the system will not function if internet connection problems occur. Also the visitor input application is only for Apple devices. They should have an application version for Android devices.

  • Bron van de reviewer 
  • Beoordeeld op 18-4-2018
Brett H.
Director of IT Infrastructure
Kleding en mode, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 2-6-2020

"Saves time for receptionist, increases security, add professionalism"

Opmerkingen: Envoy has become an integral part of our environment. With connections to Active Directory, Teams, and OneDrive we have streamlined the visitor notification and NDA process. We are able to pre-register visitors to speed up their check-in time using the Outlook add-in. Using the Deliveries feature saves our receptionist and mail room additional time, while letting employees know immediately when something arrives for them. In addition to the portal record of all visitors, along with their picture, the Teams notifications give our employees a record of their visitors to refer back to when needed. It's also helpful now that all visitors have a badge to be able to glance down at it if you forget their name ;-).

Pluspunten: Envoy is very well designed for corporate environments. Our initial goal was simply a system that allows us to record and badge all visitors primarily for security reasons. We chose Envoy for the ability to notify users of visitors using email/Skype/Teams, which saves our receptionist time trying to track people down, and the ability to ask visitors to digitally sign an NDA.

Minpunten: The integration was not difficult for our IT team, and the features and integrations have expanded significantly since we started using it in 2017. My only gripe would be the annual premium subscription and label rolls are a bit pricey for an organization of our size, but it is not excessive compared to other options.

  • Bron van de reviewer 
  • Beoordeeld op 2-6-2020
Emil W.
Compliance
Machine- en installatiebouw, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 2-6-2020

"best out of two Visitor Management Systems that we used on trial basis for 30 days"

Opmerkingen: We did not know about ENVOY when we laid off our receptionist, but I'm very glad that I found ENVOY a few months later, because - despite the fact that NOTHING is as good as a well trained human being at the front end of a customer visit - ENVOY makes the very best of the situation.

Pluspunten: Ease of use , for both Users and System Administrators. ENVOY is superior to Traction Guest, the other system that we used on trial.

Minpunten: Integration could be easier to select, setup, implement and use. It might be because of the nature of the product, but of all the aspects of the User Interface on ENVOY, Integration is a problem for us. Our IT department continually asks me for assistance, and I'm not the IT expert. They ask me because I'm the closest to ENVOY, so I understand why they ask me, but this part of your UI needs improvement. If I knew exactly what to improve, I would write it here, but I'm not sure what it needs to make it as good as the rest of ENVOY.

  • Bron van de reviewer 
  • Beoordeeld op 2-6-2020