CAKE POS

Cake is great!

Opmerkingen: A little hectic at first. After [sensitive content hidden]
took over everything was repaired promptly.

Pluspunten:

Like the ease of use and functionality. Customer service was great, thanks to [sensitive content hidden] , as he is very knowledgeable about your products and software.

Minpunten:

Overall functionality is great. Customer service could use some work in areas.

Overall a Good Product with Excellent Customer Support

Pluspunten:

The customer support staff has always been great. I have been a CAKE user for 6 or 7 years now. I spent 3 Hours on the phone yesterday with [sensitive content hidden] , who informed me at the end of the call that he was supposed to get off work at 4pm. I called at 3:55pm and he gave me his best efforts, a great attitude, and he genuinely wanted to help me troubleshoot the issues we were experiencing. The only reason I am writing this review is to give [sensitive content hidden] a shout out!

Minpunten:

There are a few fundamental aspects that most restaurants do, such as happy hour, and CAKE is not designed well for special pricing without creating duplicate items with the discounted prices, and a "happy hour" menu separate from the standard POS menu. It works, but it would be better if an item could have multiple prices based on certain times of day.

If you don't want features that will help your restaurant grow this is it.

Opmerkingen: Benefits - very few, its a processing and pos basic.
Issues - many, but do get resolved.
Features - literally almost nothing. you get basic reporting.
We switched to Toast.

Pluspunten:

Its useful that this POS offers 3 party features to install, to bad you gotta pay of them. Reports are easy to understand, what comes in and what your taxes are. Easy point of sale to use for your staff.

Minpunten:

Alright after 2+ years of using Cake here it is for you guys. 1. On the phone with customer service probably 4 - 6 times a month. This is from reporting / dashboard issues, POS issues. Reporting issues: about 2 times a month we have to call about some kind of labor reporting issue and takes the engineers around 1 to 4 days to fix. Note - same issue occurs, another day or so for engineers to fix. Dozens of times we will be on the phone with a customer service rep, and both them and I will be having issues loading the reports to examine them. One time we were literally both waiting over 25 minutes for it to load. As a restaurant one of the best reports you could have is when the system literally tells you the cost of EVERYTHING. Ya, you won't be getting this with cake. Sure, you can add the cost of a single item to you (why even have this feature if it doesn't deduct it for you) but it wont deduct it for you at the end of the day. You'll have to do this on your own to figure out what it actually cost you. Cake takes into account on recommendation that their customers give them, I think and thats at least what they say except their features are almost non-existent. No marketing, No rewards, very basic reporting. Their hardware is super expensive, our kitchen printer stopped working and they quoted us like $450, I found it on amazon for $115. Just remember the 2.50% + $.10 a swipe, will actually really be costing you 3.50%. I could go on but I'm limited on characte

Cavalier Pizza

Pluspunten:

Compared to the other POS systems I have used over the years, this is by far, the most user friendly POS system I have used! I love the mobile access, which allows me to view & edit timesheets & menu from home

Minpunten:

The cord for the card reader isn't as tight & secure as it should be, so the card reader disconnects

Great customer service

Opmerkingen: It is a good system, well supported by your representatives like [sensitive content hidden]
.

Pluspunten:

The 24 hour customer service. Your representatives like [sensitive content hidden] , go the extra mile to help with any problems that occur. This gives me peace of mind and helps me deal with other issues.

Minpunten:

Things seem to change in the menu when I have not changed them.