Hapana

OneFitStop has allowed me to reduce my office time to train more clients

Pluspunten:

OneFitStop was easy to learn and is wonderful to use! The software is very customizable and keeps me organized.

Minpunten:

So far I've had great success with every feature and tool within the software and have no complaints thus far.

Really enjoying OneFitStop and our members love the App they developed for us!

Opmerkingen: Fantastic!!
Really looking forward to a strong partnership in 2021!

Pluspunten:

The App they made for us is really easy for our clients and members to use - we now have no one behind on their payments and packs. It looks great and works really well too.

Minpunten:

Integration was easy and very quick. The only things we are asking to be improved are; more automated featured woven in to the Membership Suspension system (but it works well right now) and two way text messages. Both of these items we have been able to discuss directly with the owners and managers of OneFitStop and they are developing solutions first thing in 2021. In fact, whenever we need any help or are looking adding/making changes to the existing system to make our jobs easier they always listen and come up with solutions ASAP. Great!

Great at selling the dream and then delivering ongoing frustration with empty promises

Opmerkingen: They sell a dream and make promises - but don't deliver and then go missing. They purely $$$ focussed. They seem friendly on the front end and give the impression they are good at what they do, but then it turns into a nightmare.

Pluspunten:

Aspects of the app are good for our members when it's working with glitches.

Minpunten:

It's clunky with inaccurate data. Our team hate using it, which is not ideal. Constant glitches. They're still working out what they're doing - hence clients are guinea pigs.

Review on OneFitStop

Pluspunten:

- Personalised App - Engage Marketing system - The customer service!

Minpunten:

- Changing a clients details can be tricky - our old software had tabs within the client where you could see all their details instead of having to go back to the dashboard to click into a different section (eg. Payments)

One Fit Stop is an affordable software that fits my yoga studio perfectly.

Opmerkingen: I get bookings, I get to advertise with links, I get an easy to use app.

Pluspunten:

The best.... maybe even amazing feature, is the personalised app. It is so easy for my clients to use, but more importantly, they use it without me even knowing. They purchase classes, packs, workshops, all on their device and more importantly, all on their own - via the link I have supplied either on email, facebook or website. The desktop system is just as easy once they follow the link. I will also mention, that even if they are not a client - they too can create their own account, and start their memberships all from the comfort of, wherever they are. So all this in a nutshell, is members, clients, new clients can pay for services without me having to chase them.

Minpunten:

Initially the customer support lacked, the support was awesome, but it was a matter of tracking down the support and waiting for it. They have since rectified this and have online real time support, which is heaven sent. Like any system it has it's glitches, but I actually think it's more me the user getting my head around the best way to set up memberships, workshops and classes. The biggest con I have is that you cannot use the same email address for clients. You also cannot have an employee as a client, would be good if they were automatically in the system as both. Family sharing would be another awesome feature as it's very time consuming setting up different accounts for a child and then having to tell the parent that you need their card details recorded in 2 places - that is an uncomfortable situation.