--- description: Ontdek de plus- en minpunten van Hiver en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hiver - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klachtenbeheer software](/directory/30674/complaint-management/software) > [Hiver](/software/142975/hiver) # Hiver Canonical: https://www.capterra.nl/software/142975/hiver Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.nl/software/142975/hiver?page=2) > Hiver helpt je bij het beheren van klantenondersteuning en verkoop rechtstreeks vanuit je Gmail. Het stelt teams in staat moeiteloos samen te werken aan gedeelde inboxen. > > Oordeel: score van **4.7/5** door 146 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Hiver? Iedereen die Gmail/G Suite gebruikt voor het werk. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.7/5** | 146 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Hiver - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: US$ 55,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 208 meer ## Functies - Aanpasbare sjablonen - Alerts/Escalation - Analytics - Automatisering van bedrijfsprocessen - Autoresponders - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Handtekeningenbeheer - Inboxbeheer - Incidentenbeheer - Interactie bijhouden - Kennisbankbeheer - Klantenondersteuning - Klantenportal - Klantgeschiedenis - Live chatten - Macro's/reacties via sjablonen - Mobiele toegang - Op rollen gebaseerde toestemmingen - Opdrachtenbeheer - Opmerkingen/notities - Personeelslijst - Problemen bijhouden - Proces- en workflowautomatisering - Real-Time Monitoring - Realtime chatten - Samenwerking tussen meerdere gebruikers - Samenwerkingstools - Sjabloonbeheer - Taakbeheer - Ticketbeheer - Transcripten/chatgeschiedenis - Veranderingsbeheer - Waarschuwingen/Meldingen - Wachtrijbeheer - Workflowbeheer - Workflowconfiguratie - Zelfserviceportal - Zoeken in gehele tekst ... en 14 meer functies ## Integraties (8 in totaal) - Aircall - Asana - Jira - Okta - QuickBooks Online - Slack - WhatsApp - Zapier ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klachtenbeheer software](https://www.capterra.nl/directory/30674/complaint-management/software) ## Gerelateerde categorieën - [Klachtenbeheer software](https://www.capterra.nl/directory/30674/complaint-management/software) - [Email software](https://www.capterra.nl/directory/30553/email-management/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Collaboration software](https://www.capterra.nl/directory/15/collaboration/software) - [Teamcommunicatie software](https://www.capterra.nl/directory/31033/team-communication/software) ## Alternatieven 1. [Zoho Desk](https://www.capterra.nl/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 2. [Google Workspace](https://www.capterra.nl/software/168389/google-workspace) — 4.7/5 (17484 reviews) 3. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1754 reviews) 4. [Front](https://www.capterra.nl/software/132901/front) — 4.5/5 (286 reviews) 5. [Bitrix24](https://www.capterra.nl/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Reviews ### "Excellent B2B client service solution" — 5.0/5 > **Dana** | *22 maart 2023* | Logistiek en toeleveringsketen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: There was a slight learning curve early on as we implemented and configured Hiver, but support was great. Super helpful. Now, our team can easily track open and closed requests with our clients, and easily collaborate behind the scenes with each other to solve customer issues. The metrics and reporting have also benefited our team's self evaluations and also given us an opportunity to show clients that we are tracking our own performance in an effort to provide them with better service. > > **Minpunten**: The early learning curve with configuration in Gmail took some time and effort, but that was expected. > > We are responding to clients more quickly, almost never letting emails fall through the cracks, and have the reporting from Hiver to prove it. ----- ### "Easy & Straightforward = Hiver" — 5.0/5 > **Brandon** | *11 september 2025* | Management non-profit organisaties | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I love that its very lightweight as its integrated within your Gmail and that for what I need it for, its completely free. Probably my favorite piece of it is that it separates my requests from my everyday email. > > **Minpunten**: Some of the features that I would consider basic and should be included are only included in the paid version. > > Hiver has been a gamechanger for me since I get a lot of emails daily. It helps to separate emails for those who need assistance from my everyday emails. Best of all, I'm using the free version which covers all my needs. ----- ### "High five for Hiver" — 5.0/5 > **Julie** | *5 maart 2026* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What I like about Hiver is it is easy to use, affordable secure and efficient. Email management has been much better since using Hiver. > > **Minpunten**: Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning. > > My overall experience with Hiver has been a positive one. Email communications and management have been smooth since using Hiver. ----- ### "Abusive billing behavior" — 1.0/5 > **Marc** | *13 augustus 2025* | Musea en instituten | Aanbevelingsscore: 1.0/10 > > **Pluspunten**: Gmail-integrated help desk solution it's easy to use and install but with limited customizations. Clean interface. > > **Minpunten**: They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a premium. > > Extreme disappointment with Hiver's billing practices. We were overcharged $450, and we were informed that a refund is not possible. We find this policy, and the overcharge itself, to be unreasonable and indicative of concerning billing practices. ----- ### "Internal communication made easy using Hiver\!" — 5.0/5 > **Nikhil** | *17 december 2025* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Out of many features, I liked the shared inbox feature most. It made our life lot easier by communication with the internal stakeholders who are part of the email chain, without adding external stakeholders. This has eased up and streamlined the internal communication for each task/project assigned. > > **Minpunten**: One feature I believe should be added is overall dashobaord where you can see all the chats together for bird eye view and better insights. > > At Scrut, we have been using Hiver for about more than a year now. I would like to say until now the experience until now has been amazing using this tool. ----- Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.nl/software/142975/hiver?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/142975/hiver) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens