Wat is ConnectWise Automate?
ConnectWise Automate (voorheen LabTech) heeft nauw samengewerkt met eersteklas providers voor IT-back-up, opslag en gegevensherstel met uitgebreide productlijnen die een scala aan functies en functionaliteiten bieden. Door middel van deze integraties kunnen de back-up- en opslagoplossingen van Automate voorzien in gegevensbescherming en herstel vanaf fysieke en virtuele machines, inclusief de cloud. Of het nu Windows of Linux betreft: dit platform kan je helpen! Doe vandaag nog je rondleiding!
Wie gebruikt ConnectWise Automate?
Voor IT-serviceproviders en managed services providers (MSP's)
Twijfels over ConnectWise Automate?
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Reviews over ConnectWise Automate
Opmerkingen: We are using Connectwise Automate for taking care of customers on a managed service contract.
There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.
Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.
If you have the money to spend, spend it.. if not.. there is other options`
Opmerkingen: Overall, I am very happy with Connectwise Automate and would continue to use the product. If you work in a critical industry, I wouldn't recommend this as being your only source of remote access since support is very slow and very unhelpful in most situations.
The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package. The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.
Support is very slow to respond. Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway. Then you have to wait until someone gets back with you when they "open a ticket." Honestly.... the only reason I WOULDN'T buy this software is their support system lacks ability for true support!
All-in-one suite of tools to support your fleet of machines
Opmerkingen: Out of the various Remote Monitoring and Management tools I have used this product seems to get most aspects of RMM tools right. And implementing it to your systems and to your clients can be mainly an easy experience.
ConnectWise Automate offers a lot of remote support and maintenance options for workstations without needing to interrupt the end-user experience but kicking them off for support.You can administer many tasks like Vulnerability Patching, silently deploying new software, checking the hardware details
The Desktop tool can be slow at times to load. Needing to clear the local cache to even load past the first splash screen.Navigating the ConnectWise portal to find the latest release to update Automate hasn't been the most seamless experience either.
Should be call "Connectwise Autodraft"
Opmerkingen: The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.
The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.
It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.
Great For Ticketing and Monitoring
Opmerkingen: We have a great overall experience using ConnectWise Automate. It has helped us stay a leader in our industry and has made our MSP a better organization. We would highly recommend to any company looking to support remote clients effectively.
The ticketing with ConnectWise automate and reporting is accurate and helps make business decisions. We are able to keep track of all our issues and then address them with the same software. We like how easy it was to setup and has been a great tool for all of our technicians.
We did not like how the agents will fail to install certain applications even though they are working on other agents. It's hard to decipher the logs to trouble shoot issues and administrators take some time to learn the program. There is a need for more third party patching options.