Wie gebruikt deze software?

IT Service Providers and Managed Service Providers (MSPs)

Gemiddelde scores

86 beoordelingen
  • In totaal 4 / 5
  • Gebruiksgemak 3.5 / 5
  • Klantenservice 4 / 5
  • Functies 4.5 / 5
  • Waar voor je geld 4 / 5

Productgegevens

  • Gratis versie Nee
  • Gratis proefversie Ja
  • Implementatie Cloud, SaaS, Web
    Geïnstalleerd - Windows
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning 24/7 (contact met medewerker)
    Kantooruren
    Online

Leveranciergegevens

  • ConnectWise
  • http://www.connectwise.com/software/automate
  • Opgericht in 2004

Over ConnectWise Automate

ConnectWise Automate, formerly LabTech, has collaborated closely with best-in-class IT backup, storage and data recovery providers with extensive product lines that offer an array of features and functionalities. Through these integrations, Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines, including cloud. Whether Windows or Linux, we've got you covered! Take your tour today!

Functies van ConnectWise Automate

  • Audittrail
  • Automatische apparaatherkenning
  • Diagnostische tests
  • Energiebeheer
  • Gegevens importeren en exporteren
  • JCL-beheer
  • Meerdere gebruikers
  • Multiplatform
  • Naleving van Sarbanes-Oxley Act
  • Op gedrag gebaseerde versnelling
  • Systeem van kruisverwijzingen
  • Capaciteitscontrole
  • Compliancebeheer
  • Externe toegang
  • Gebeurtenislogboeken
  • Gebruikersactiviteit controleren
  • Hardware-inventaris
  • IT-budgettering
  • Licentiebeheer
  • Patchbeheer
  • Plannen
  • Softwarevoorraad
  • Auditbeheer
  • Compliance bijhouden
  • Configuratiebeheer
  • Contract- en licentiebeheer
  • Inkoopbeheer
  • Kosten bijhouden
  • Leveranciersbeheer
  • Onderhoudsbeheer
  • Voorraadbeheer
  • Vorderingenbeheer
  • Beheer van IT-assets
  • Contractbeheer
  • Incidentenbeheer
  • Kennisbeheer
  • Releasebeheer
  • Servicecatalogus
  • Servicerapportage
  • Ticketbeheer
  • Zelfserviceportal
  • Automatische apparaatherkenning
  • Gegevensbeheer
  • Implementatiebeheer
  • Inkoopbeheer
  • Onderhoudsservices
  • Ondersteuning voor draadloze netwerken
  • Softwarebeheer
  • Synchronisatiebeheer
  • Update en installatie op afstand
  • Voorraadbeheer
  • Back-upbeheer
  • Beheer van problemen
  • Bewaking van externe systemen
  • CRM
  • Dashboard
  • Externe toegang
  • Factureren
  • Helpdesk
  • Live chatten
  • Patchbeheer
  • Plannen
  • Projectbeheer
  • Antispam
  • Antivirus
  • Beheer van webdreigingen
  • Beveiliging van e-mailbijlagen
  • Gebeurtenissen volgen
  • IP-beveiliging
  • Inbraakdetectiesysteem
  • Reactie op dreigingen
  • Scannen op kwetsbaarheden
  • Webverkeerrapportage
  • Bandbreedtecontrole
  • Baselinemanager
  • Controle op internetgebruik
  • Dashboard
  • IP-adressen controleren
  • Netwerk diagnose
  • Netwerklocatiebeheer
  • SLA-controle
  • Servercontrole
  • Uptimecontrole
  • Webverkeerrapportage
  • Aangepaste patches
  • Automatische goedkeuring
  • Automatische patchcommando's
  • Automatische scans
  • Compliancebeheer
  • Dashboard
  • Netwerkbreed beheer
  • Patch testen
  • Patch-prioriteitsstelling
  • Scannen op kwetsbaarheden
  • Toegang en controle op afstand
  • Waarschuwingen/Meldingen
  • Aanmeldingsgegevensbeheer
  • CPU-controle
  • Controle van virtuele machines
  • Databaseservers
  • E-mailcontrole
  • Gebeurtenislogboeken
  • Gebruikersactiviteit controleren
  • Geschiedenis bijhouden
  • Patchbeheer
  • Plannen
  • Archiveren en retentie
  • Capaciteitscontrole
  • Controle van virtuele machines
  • Desktopvirtualisatie
  • Gegevensmobiliteit
  • Naamruimtebeheer
  • Noodherstel
  • Prestatiebeheer
  • Versiebheer

De nuttigste reviews van ConnectWise Automate

Automate - IT automation software for IT Service Providers

Beoordeeld op 24-7-2018
Mike H.
VP of Sales and Marketing
Computersoftware, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
Bron: SoftwareAdvice
5/5
In totaal
3 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
3 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I work for an MSP, and we have the luxury of having a full time guy that is our Automate administrator. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. The sky is the limit on what you can do, but you will need to invest the time and energy into doing it.

Pluspunten: We love Automate. We use it to manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.

Minpunten: It may not do quite as much as you want right out of the box, and it will take some work to set it up. You'll need someone on your team willing to invest the time and energy into making this software do everything you want.

Great Software with a great learning curve

Beoordeeld op 20-1-2017
Chris T.
Senior Technician
Informatietechnologie en -diensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
2 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
4 / 5
Klantenondersteuning
2 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents. Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too. However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good. Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.

Pluspunten: Screenconnect - A real asset to the platform.
Scripting
Tunnel options - Can tunnel into your customer network using the agent.
Powerful Automation and patch management

Minpunten: Complex
Growing expense
Out of date knowledge base / manuals.

Connectwise Automate, formerly Labtech, works well for the most part.

Beoordeeld op 21-3-2018
Jamenn V.
System Technician
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
3 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
3 / 5
Klantenondersteuning
3 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.

Minpunten: The GUI update that came with version 12 is not good. It uses a bunch of giant squares to present information and you have to drill into each one to find the specific info you are looking for rather than the at-a-glance experience I had before. Support leaves something to be desired. Just starting to chat with someone there can take 45+ minutes, then the person you are chatting with does not have the knowledge to fix the problem so you have to open a ticket anyway. Lots of time wasted there. Furthermore sometimes the inexperienced technician will offer suggestions to resolve the problem that have nothing to do with the problem which underlines the fact that they do not understand the problem.

ConnectWise Automate, a great software

Beoordeeld op 14-1-2019
Geverifieerde reviewer
Ingeniero de Implementación y Soporte
Computer- en netwerkbeveiliging, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
4 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Labtech, as it was previously known, is currently operating in our offices and infrastructures, operating correctly and providing an optimal service, over time we have applied favorable configurations such as the reproduction of events associated with ConnectWise Manage. Its monitoring offers us remarkable performance by tracking any device that is in the network, from the installed applications to the events presented by an error in the system. Its powerful command system manages to facilitate the deployment of any patch you wish to perform.

Pluspunten: It has a large interface composed of various options that enhance its use, it works well enough to carry a monitoring on your devices, you will have detailed information of each action that this takes, you can even display any action by means of commands.

Minpunten: CW Automate is a fairly complete software, but with a support team that leaves a lot to be desired for certain problems, the resolution of problems is not very complete.

Manage multiple environments with ease

Beoordeeld op 25-1-2019
Christopher J.
IT Consultant
Informatietechnologie en -diensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
4 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Companies I have been working for have been leveraging this application for machine management for years.

Pluspunten: This software provides multiple connectivity options.
It can show a lot of information (see least favorite list below)
Great organization!
Easy integration with Connectwise Control and Manage
Lots of option for Scripting and API connectivity to outside applications

Minpunten: The interface was changed to a much less intuitive environment about a year ago. I use it and have started to get used to it somewhat, but it still is not what I would call good.
There's problems if you don't run the Control Center as an Admin, but it doesn't want to run as admin by default
The uninstaller for the client can sometimes not uninstall.

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