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Wat is Revel Systems?

Revel Systems is een robuust platform voor verkooppunt (POS) en bedrijfsvoering dat is ontworpen voor maximale beveiliging, stabiliteit, gebruiksgemak en servicelevering. De POS van Revel maakt gebruik van een snel, intuïtief iOS-gebaseerd POS-platform. Revel is een schaalbare oplossing en kan zowel voldoen aan de behoeften van onafhankelijke restaurants met meerdere terminals en meer dan twee locaties, als die van kleine, middelgrote en grote ketens. Dit platform is toegewijd aan het succes van zijn klanten en ondersteunt je tijdens elke stap van je traject, van implementatie tot uitbreiding.

Wie gebruikt Revel Systems?

Het Revel-kassasysteem werkt in Noord- en Zuid-Amerika, Europa, Azië en Australië. Neem contact op met het bedrijf voor meer informatie.

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Reviews over Revel Systems

Gemiddelde score

In totaal
3,7
Gebruiksgemak
3,7
Klantenservice
3,4
Functies
3,6
Prijs-kwaliteitverhouding
3,4

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Bailey
Bailey
Heritage Interpreter in VS
Geverifieerde LinkedIn-gebruiker
Musea en instituten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great

5,0 6 jaar geleden

Pluspunten:

It's easy to learn and accessible. Having it on an Ipad means that it's large enough to know what button is being pressed, and to move things around if need be. Having categories set up is great so we can keep track of how much change we need or how many people came in to visit the museum, that day.

Minpunten:

It can get a little complicated especially with adding discounts to certain purchases which can be difficult for our older volunteers to get a hold of. But is really it, on the basic side of things, it works well and does the job efficiently.

Reactie Revel Systems

6 jaar geleden

Bailey, Thanks so much for the feedback. We're delighted that Barker Mansion is making good use of its Revel POS! If some of your volunteers are having a hard time adding discounts, you can have them visit the below Revel University page for video guides detailing how to complete a variety of discount-related actions within your Revel POS: https://revelsystems.com/revel-university/categories/discounts-combos/ I hope this helps! Please reach out to us if you have any questions. - Holden at Revel

Michael
Director of Patient Experience in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Revel Was a Great Decision

4,0 11 maanden geleden

Opmerkingen: The customer service is what really sold Revel to us. We had engaging team members throughout the entire process that helped us implement and understand our new POS and inventory management system. So far, we are very happy with Revel and the support we receive from them.

Pluspunten:

We love the ease of use for both our patients and staff. Revel is designed to be very user friendly and efficient.

Minpunten:

The reboot time it takes when you reset the system.

Jeanne
Owner in VS
Levensmiddelen- en drankenindustrie, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Run don't walk AWAY from Revel POS

1,0 2 maanden geleden

Opmerkingen: At the end when we cancelled was the crowning blow when they acted like complete weasels trying to charge us for one store and only cancelling one. . this went on for months. As I said--after dealing with Revel and their horrible customers service I am convinced this company is run out of someone's basement or garage. Run don't walk AWAY from Revel POS as your POS for your business. There are many other much better options out there.

Pluspunten:

Ease of use for staff and ability to implement our own gift cards & loyalty programs.

Minpunten:

Pretty much everything else was horrible. Reporting, customer service, adding products and modifiers was a nightmare. Getting issues resolved --just getting someone intelligent on the phone was a challenge--half the time I solved the issue myself while waiting for them to try to resolve and figure out something. This was after waiting sometimes an hour for someone to actually pick up after you spent time on hold. All while trying to run your business.

Chaz
Business Analyst in VS
Detailhandel, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

System Admin for Beauty Company with 4+ years of Revel experience

5,0 11 maanden geleden

Opmerkingen: My role with Estee Lauder is Retail Business analyst for Le Labo brand. Because they use Revel which is unique to any other Estee Lauder brand, my responsibility is also system admin of the Revel software. From my usage perspective, I enjoy that it is self contained and there's not much we cant make it do to support our business needs. Over half of the problems we face actually are not with Revel at all, but the way have we extract data from Revel's server to publish to our master system (SAP) and supporting that integration. This was architected and is maintained by our organization.

Pluspunten:

Revel is very valuable to Le Labo brand because as beauty brand that creates hand blended perfume, we need to track all of the inventory at an ingredient level. From a Retail POS and inventory management perspective, Revel is a shining star. Deployment is easy, just download the app, provision, and as long as you have an internet connection, you're on your way.

Minpunten:

CRM and eCommerce integration have been challenges for us, but not at the fault of Revel really. Being the large enterprise we are, the other areas of our business are cemented in the platforms that they use already, and thus there is no out of the box integration available for features beyond the core POS/Inventory that we rely on. The path forward would be for our organization to create new custom integrations to match our own internal business requirements. As far as a Revel review, the features that we do use and the support that we receive has been top notch.

Christian
President/CEO in VS
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: SoftwareAdvice

Skeptical at first...

5,0 7 jaar geleden

Opmerkingen: After months of wrangling with the decision of which system to invest in I cautiously went forward with Revel. 2 terminal system only so if it didn't work out the damages would be minimal. I learned the hard way jumping in with two feet real quick with Clover. (Different business than the one I bought Revel for. The CC processor is really to blame for saying that Clover is a good system for full service restaurants and I'm to blame for not verifying.) That was a disaster. Paying monthly for a pile of stuff I never went live with. Back to Revel. So many negative reviews made me really worried but after so much research, a: it seemed like it was very robust, more than any other cloud based system, something that would be difficult to quickly outgrow, b: relatively cheap entry cost, albeit the most expensive ongoing costs (more on that later), and c: every system turns out to have overwhelming negative reviews by my count.
After reading all the reviews 2 things stuck out to me. One, I was real concerned about the support teams. It was such a common theme amongst so many review sites. Two, I sensed a bit of naivete on many of the negative reviews. After reading between the lines I figured this was a very complex system and one would have to put forth a lot of effort to get it set up and working well for your business. It does not plug and play. It could be but you would be barely scratching the surface of what it is capable of. The lack of support made it seem like someone with little experience with computers and or POS systems should stay far away. We have been live for over a month and I felt compelled to get on here and tell about my experience. Completely exceeded my expectations. To be clear, it has been a challenge getting it all where it is now. We went live 16 days after it arrived in the mail. That's not enough time. My own fault for dragging my feet. Give yourself 30 days. That would be a nice luxury. Plan on adapting it to your business. This system is designed for such a broad spectrum of businesses so don't expect it to be perfect just for you. That will take time. We have so much more tweaking and customizing ahead. Recipe builds, ingredient unit and cost data etc. You will only get out what you put in. The support that comes with the system combined with the fact that you get lifetime updates as the system is improved and having features added makes the monthly cost worth it to me. Thanks to an agent of NY for giving me all the information I needed without any of the typical sales pressures. I will be adding the self serve kiosk sometime this month. Can't wait to bring that exciting feature to our customers.

Pluspunten:

Basic programming is relatively easy, uploading large amounts of items via excel spreadsheet was great. The support has been awesome! We have made a few mistakes on our end and they have gotten us back on track, plus quickly been able to guide us through some more complex feature programming. No issues have gone unresolved and none have gone into the 2nd day. No issues have been in any way critical or serious either.

Minpunten:

Even though our system is 100% hardwired it still requires an access point that is wireless. I don't like the potential issues with wireless. A few days ago one of the terminals was having a spotty connection issue.