--- description: Ontdek de plus- en minpunten van NABD System en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NABD System - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [NABD System](/software/142595/nabd) # NABD System Canonical: https://www.capterra.nl/software/142595/nabd Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/142595/nabd?page=2) > Flexibele, schaalbare en gebruiksvriendelijke software voor klantenservice waarmee je tegen de beste prijs omnichannel en geautomatiseerde klantenondersteuning kunt leveren. > > Oordeel: score van **4.6/5** door 38 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt NABD System? NABD helpt organisaties van alle soorten en maten om uitzonderlijke klantenondersteuning te bieden. Zowel start-ups als grote ondernemingen kozen allemaal NABD vanwege de schaalbaarheid en de automatiseringscapaciteiten. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 38 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.6/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: NABD - **Opgericht**: 2002 ## Commerciële context - **Beginprijs**: US$ 30,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Duits, Engels, Frans, Nederlands, Oekraïens, Russisch - **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, Egypte, India, Japan, Mexico, Verenigd Koninkrijk, Verenigde Staten ## Functies - Aanpasbare branding - Administratie - Alerts/Escalation - Auditing van problemen - Beheer van Service Level Agreements (SLA's) - Bewaking van sociale media - CRM - Callcenterbeheer - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Dashboard - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Interactie bijhouden - Kennisbankbeheer - Klantendatabase - Live chatten - Macro's/reacties via sjablonen - Mobiele toegang - Opdrachtenbeheer - Priorisering - Proactief chatten - Problemen bijhouden - Rapportage en analyse - Samenwerkingstools - Taakbeheer - Third-Party Integrations - Transcripten/chatgeschiedenis - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal ## Integraties (7 in totaal) - Google Calendar - Google Drive - Meta for Business - Microsoft Excel - Microsoft Outlook - Microsoft Word - Twitter/X ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Klachtenbeheer software](https://www.capterra.nl/directory/30674/complaint-management/software) - [Issue tracking software](https://www.capterra.nl/directory/30675/issue-tracking/software) - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3409 reviews) 3. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Bitrix24](https://www.capterra.nl/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [Tidio](https://www.capterra.nl/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inqui" — 4.0/5 > **Mohamed** | *26 oktober 2015* | Directiekantoor > > Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inquiries and support issues from a consolidated platform and also respond to them. Deployment and training were very fast. Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days. The price also is very reasonable compared to similar products. Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap. ----- ### "A great product that helped us manage customers service requests efficiently and faster" — 5.0/5 > **Geverifieerde reviewer** | *18 november 2015* | Import en export > > **Pluspunten**: The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster. > > **Minpunten**: The dynamic report generator > > We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market. ----- ### "Our experience with the system" — 3.0/5 > **Mohamed** | *27 februari 2019* | Informatietechnologie en -diensten | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: online access ... customer portal.... > > **Minpunten**: very complex... very slow... not flexible... ----- ### "We have a great experience both with NABD tool and the staff." — 5.0/5 > **Geverifieerde reviewer** | *15 juni 2017* | Kansspelen en casino's | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively. > > **Minpunten**: Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business. ----- ### "Nabd is a perfect website" — 5.0/5 > **Bella** | *22 juni 2016* > > **Pluspunten**: Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps > > After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/142595/nabd?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/142595/nabd) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens