Routific

Routific

Opmerkingen: Our overall experience has been pretty good with Routific, would recommend the product to a colleague

Pluspunten:

We like the ability to load routes using a template

Minpunten:

We think that the live tracking feature should be a standard and not an addon.

Slick, clean, easy to use routing software

Opmerkingen: Our restaurant started delivering a large number of meals for a government program due to COVID-19. We were not prepared for the logistical challenge. At the beginning, we were trying to split up the addresses in Excel by city, print out spreadsheets with addresses for drivers, check off what had been completed, canceled, or rescheduled, take notes, etc. It was a disaster. It was impossible to organize, leaving us with little idea of who delivered what, where, or when. This didn't last long though. I love technology and started looking for a solution. Stumbling upon Routific was a godsend. One look at the website and I could tell that it's a disrupter. After creating an account to do the trial period, I uploaded all the stops and created optimized routes for my drivers in minutes. The UI is so good that it makes everything feel approachable. It isn't intimidating. Deployment for my drivers was almost too easy. Seeing my drivers proceed efficiently on their routes, add photos and notes when necessary, then being left with an easy-to-digest record of deliveries was pure bliss. Enabling customer notifications so my recipients know when to expect their meal delivery (and not needing to call us night and day) was just the cherry on top. Bottom line, it's made a really complex job (dividing, optimizing, and distributing routes to drivers) not only simple, but enjoyable. It's been reliable and easy to use in all aspects. Honestly, it's a work of art.

Pluspunten:

My favorite feature about Routific is how easy is it to dispatch routes to drivers. For a brand new driver, all they have to do is install the app on their phone. After that, Routific sends a text message with a link that opens the route automatically in the app. For dispatchers working with tech-impaired employees, this is a life-saver! You don't have to create accounts for them or share passwords or anything like that. The driver app is also attractive with a clean and intuitive UI. It's easy for people to learn to use. As a dispatcher, the web UI is clean and attractive. It feels lightweight even though it's doing a lot. Creating a route with multiple drivers and quite a few stops, especially when there are unique situations, is complex--however, Routific makes it about as easy as I can imagine it being. It is very flexible, allowing for lots of changes and variables, and it handles it all easily. It's nice that the driver app allows drivers to use the navigation app of their choice (Waze, Google Maps, Apple Maps). Not only does it allow for the possibility of superior navigation, but it is also one less thing to teach the driver. The customer notifications are incredibly easy to setup and they work very well.

Minpunten:

As great as the software is, it does get expensive quickly. In fact, for a small business, it's about as expensive as I think we could take, especially with its per vehicle pricing model. I think maybe plans that included a certain number of vehicles might make more sense. Also, the pricing for customer notifications feels exorbitant. It starts at $16 (annual plan, $19 for monthly), which might be reasonable alone, but that price is per vehicle. If you have a few active vehicles on your delivery route, you'll be paying a steep cost for those text messages. This really should be a flat fee service I think. Feature-wise, my main complaint would be in regard to customer notifications--you can only choose SMS only or email only. If you need to mix and match notifications because some stops can't receive SMS notifications and others don't have emails, you're out of luck. Secondarily, while you can see the location of drivers in real-time, Routific does not seem to show the routes that drivers actually took, along with speeds and related data. There have been times when that would have been helpful. It also doesn't seem to provide GPS data to verify the location when the driver marks a delivery completed.

Quality Support

Opmerkingen: Routific was terrific in allowing me an extended "free trial" period to compllete a charity event. Thanks, in behalf of the Alzheimer Society.

Pluspunten:

Routific was easy to use! I nneded something quick and easy to help a Charity event. Routific worked, and they extended the free trial period to allow me to complete the effort.

Minpunten:

I had 36 drivers to assign, the maximum number of vehicles in the free trial was limited to 20. It made for some interesting iterations.

Excellent product, great value

Opmerkingen: It has literally knocked at minimum an hour off deliveries.

Pluspunten:

It's ease of use is a huge benefit and the reporting provided is great.

Minpunten:

Nothing not to like, biking delivery on its way too

More than 8 years "Routific" you doing best to us. Routific is the best route planner and maximize the customer satisfaction.

Opmerkingen: The efficiency of the route map system has played a pivotal role in our deliveries, enabling us to optimize routes and enhance overall delivery timelines.

Pluspunten:

wanted to express our satisfaction with the route map system your team has provided. It has significantly enhanced our delivery operations, and we want to share our positive experience. The efficiency of the route map system has played a pivotal role in our deliveries, enabling us to optimize routes and enhance overall delivery timelines. As a result, our customers have taken notice of the improved service and have been expressing positive feedback through our messaging system. We appreciate the effort your team has put into developing and maintaining this system. It has become an invaluable asset to our operations, and we look forward to continued collaboration. Thank you for providing a tool that has not only streamlined our processes but also contributed to the positive perception of our brand in the eyes of our customers.

Minpunten:

I would like to bring to your attention the challenging economic conditions we are facing in Sri Lanka. The fluctuating exchange rates and the depreciation of the Sri Lankan rupee have significantly impacted our operational costs. As a result, we are finding it increasingly difficult to absorb the rising expenses associated with your services

Fantastic Routing Platform and Tool

Opmerkingen: Overall an A+. Customer service is responsive, the tool is overall excellent, and Routific has been a great and true partner for us!

Pluspunten:

The ease of use, simplicity, and customer service is second to none. I have tried and demo's every routing tool out there and none come close to Routific with ease of use and simplicity.

Minpunten:

Customer notifications - I wish the platform could customize notifications per each customer. Meaning, unless you delivery for one customer only; you can't add in their name or other customers will get that alert with another company's name. It would be great to have customized alerts.

Excellent Software for Route Optimisation

Opmerkingen: My experience with Routific has been very positive.
I especially appreciate when the support staff is professional, friendly and prompt with their attention to your questions.

Pluspunten:

As someone with a background in software design, I give Routific 5 stars. The user interface is excellent, the navigation in the software is intuitive, and the manual is well designed and helpful. The software developers are very good at what they do. I also liked the live demo which allowed me to see Routific in action and to ask questions.

Minpunten:

I haven't found anything to dislike about the software and, based on my experience so far, I don't expect I will.

Saved my business and probably my marriage

Opmerkingen: Intuitive and easy to use for the most part. Getting the route to go in the direction I want from week to week is a little challanging, maybe a feature where you can select from a map areas in order of priority of delivery

Pluspunten:

Automating the process has made a massive improvement in my business - tedious manual management of routing is long a thing of the past

Minpunten:

The text template has been a bit challenging to work with. I understand that the regulatory process around automated texting is challenging and varies from state to state but it's an issue when customers are not getting a text that is recognizably from my business

Essential Program for your Meal Delivery Business

Opmerkingen: We have been so impressed with Routific. It is so easy to use, makes routing one of our quickest and easiest tasks. The customer notification add on is worth every penny and has cut the number of phone calls we get with delivery questions down to almost nothing. And, whenever we have had a question or issue, customer service has been right on top of it and fixed it extremely quickly.

Pluspunten:

Routific makes scheduling your route a breeze and transferring it to a spreadsheet just as easy. The app is super easy to use and can be downloaded and taught to new drivers in minutes. The customer notification function makes our small business look like a big business and also keeps them very well informed about their delivery with the touch of a button.

Minpunten:

We have not really had any issues in the couple of years we have been customers but if I had to pick something that could be improved on I would say that it would be nice to be able to have the ability to add more characters or even logos to the customer notification texts.

Excellent Product!

Opmerkingen: See pro's section! 5-stars: It is an invaluable tool that will revolutionize the way you navigate delivery routes.

Pluspunten:

We have had the pleasure of utilizing Routific for our flower delivery business, and I must say it has been an absolute game-changer. If you're looking to enhance efficiency, save time, and maximize productivity, look no further than Routific. The experience is seamless and user-friendly. The platform's intuitive interface allows us to quickly input our destinations, preferences, and time constraints. It effortlessly handles complex delivery routes with remarkable precision.One of the standout features is its powerful algorithm, which swiftly processes vast amounts of data to generate optimized routes. Within moments, I receive an intelligently optimized itinerary that significantly reduces travel time and mileage, resulting in considerable cost savings for my business. It accounts for various factors such as traffic conditions, time windows, and even prioritized certain stops based on specific criteria I set. It has streamlined my operations. Routific's dedication to accuracy is truly commendable. Another aspect that truly sets Routific apart is its exceptional customer support. The team behind this service is just awesome. They are knowledgeable, responsive, and genuinely invested in helping their users succeed. Whenever we have questions or encounter a challenge, the support team is there to provide prompt assistance, ensuring a smooth and hassle-free experience. 5-stars: It is an invaluable tool that will revolutionize the way you navigate delivery routes.

Minpunten:

Nothing! Truly. They are very receptive and have made changes over the years that have addressed our feedback.

I just needed some help

Pluspunten:

Other trials were of no use as they had a limit on the number of addresses, so the one week model was perfect.Once addresses were added I was amazed at how easy it was to text a route to a mobile number (driver) and them manage the route from there. The links into Google maps for directions made the deliveries so simple!!

Minpunten:

Nothing. This product saved me hours and hours planning and driving, and as such a ton of money also!

Best routing app

Pluspunten:

- Great route optimization by 1.000+ orders a day - Easy to edit routes - Very easy upload functionality

Minpunten:

- No communication directly to the customer from the app

User friendly platform

Opmerkingen: Good customer support, easy to use interface. Would highly recommend.

Pluspunten:

Platform was straight forward and easy to use for the admin and drivers. Clean and user friendly, functional and not ‘cluggy’ like some of the other platforms I have trialled.

Minpunten:

No further recommendations at this stage.

Delivery to membership

Pluspunten:

In a religious institution which has annual delivers to all members. Routific has graciously granted us access to their software allowing our volunteer drivers to deliver packages to each of our 300+ members. As the person creating the routings I found Routific an easy to use product. I was about to import both member and driver lists from an EXCEL spreadsheet saving hours of time over manually entering data. Each driver was provided an efficient route from a central starting point ending up at their own home. Speaking with the drivers, I was informed that the routings provided to them made for an easy drive.

Minpunten:

After reviewing several products I was not able to find any features in Routific that I consider CONS

Excellent Product once you learn the ins and outs

Opmerkingen: Overall, the experience with Routific is great and the program serves our needs very well. There are always some glitches with software, and Routific is not exempt from this, but they are always improving and always willing to listen to feedback to make the experience the best it can be.

Pluspunten:

I liked the fact that I was not trying to figure out how to route our drivers on my own. The system works well almost 100% of the time, with very little down time and the routes it produces are efficient and streamlined for our drivers. The notification system is a must for our customers and while it works well, it would be nice if it was a bit more accurate. There are always parts of software programs that could always be improved but overall this is a great program and we would be lost without it. The customer service is amazing!

Minpunten:

I wish we had more options for personalization for more of our needs. For example, being able to send notifications both through email and SMS and not just one or the other. Also, it would be helpful to be able to schedule dispatching routes so that the delivery emails go out on the day of delivery instead of when they are dispatched. Having the ability to use both the apps for our drivers instead of just one or the other would be very helpful. Being able to schedule routes and drivers across multiple days would be a game changer. A big issue is the Google maps that the directions are given in. Google maps is terrible and will send our drivers to the wrong location many times each week. If they aren't paying attention to the town they end up driving over an hour out of their way, which is causes us to lose customers and money. It would be nice if they could choose which app the directions are sent to.

Not Fake News: This App is Truly Great

Opmerkingen: There are a lot of disappointing apps out there in the Shopify app store and often the weaknesses are not immediately apparent, so only after trial and error and heartache does one realize the app does not meet expectations. It is incredibly refreshing to use an app that met and exceeded expectations.

Pluspunten:

With just a little figuring we were able to use Routific with great results. Easy to create driver profiles, easy to set up with orders from Shopify, easy for drivers to use.  We are a first time e-commerce site and plunged directly into making about 25 daily local deliveries in an area that spans 75 miles. All our drivers are volunteers so they had no special experience making deliveries, and I had no experience making routes. With Routific, it was so easy to select the orders in Shopify and in minutes have an optimal route. The app is browser based which the drivers really appreciated, they didn't want yet another app on their phones, and it meant there were almost no instructions I had to communicate to them. They got a text, they opened the program on the browser, and off they went. When each delivery was finished, the app checked it off and sent them to the next address. Soooo user-friendly!

Minpunten:

It wasn't immediately obvious how to find on the dashboard the routes already created, but perhaps this was lack of familiarity as I did figure it out after a while.

Routific 2 years experience

Pluspunten:

Uploading the customers, creating drivers and letting Routific do the task of routing the deliveries saved 70% of our daily operations time.

Minpunten:

Live tracking needs to be improved. Customer communications also need improvement.

No words to describe how helpful and easy to use Routific is!!!

Pluspunten:

Our church has a large scale fundraiser two to three times per year where we make and distribute approx 1000 chicken salad lunches across our community (~25 mile radius). All deliveries must be completed in about 2.5-3 hours and everyone participating is a volunteer (no previous professional delivery experience). Traditionally we were having problems getting enough volunteers to manage the delivery due to inefficiency in travel, lack of knowledgeable directions to delivery sites, frustration faced when deliveries were not made in timely fashion. I decided we had to make a change if we wanted to continue our fundraiser. I chose Routific because of its integration with turn by turn directions, its stellar routing algorithm, the ability to publish route to phone with navigation, and ease of managing routing/driver assignments. I absolutely could not be more impressed with the way Routific allowed me to send drivers out with easy to understand routes that made sense to them and easily allowed us to deliver meals at the proper time. Every driver returned with nothing but positive comments from the experience and promised to serve as delivery driver again next time! As the coordinator and admin of the project (with no routing or delivery experience) the software was quite intuitive and easy to use. The online help docs are top notch. Use of the software was very simple to learn and implement. Thank you Routific for developing a solution that fits so well for our needs!!

Minpunten:

Really have nothing negative about the software at all to share. It is expensive for our situation where we have two to three one day events per year but have 10 or more drivers on those three days. If your business is delivery this produce would be an absolutely cost effective investment just on the fuel and time it saves alone. Highly recommend Routific!

We love using this software! Great service!!!

Pluspunten:

The many things I love about this program include the fact that I am able to see approximately where my drivers are and know when they will make it to their next stop. I also love the signature capture feature included in the program. It helps me to prove who signed for the delivery. Being able to route many drivers at a time and not have them overlap is truly an asset. The customer service that this company provides is excellent! When I have an issue they are on it immediately. I love that my representative knows who I am and wants to deal with me. I would appreciate a photo capture feature enabled into the program to prove when something has to be left on a porch, but I feel it will be rolled out eventually.

Minpunten:

I would say the only thing that I would like to change about this program is the cost. When I first started I felt the value for the money was great, but since the new features have been added I feel it is just a little out of the good value price range. I would like to have a flat fee to run unlimited vehicles, also.

Easy and straightforward

Opmerkingen: It's been great and has saved time and money by planning the routes.

Pluspunten:

Ease of use. It's a very functional program but very easy to use and pick up on. No problems since using. Have used it almost every day during the pandemic.

Minpunten:

Cost to add more vehicles. Sometimes during high traffic times we could use 3 vehicles or more but it's an added feature you need to pay for.

Routific is the best routing planner!

Pluspunten:

During the coronavirus crisis my Organization started building a network of volunteers to deliver groceries and medications to 1500+ members which are above 65 years old of our local community. With routific we found the perfect solution to our routing needs, its ease of use and modern design made planning all the stops easy, and to top it all off our volunteers can click which stops they have completed allowing us to see where they are. One of the best features is the SMS notifications allowing us to give our customers a time-window of when they can expect a delivery to occur, this helped us to stay in touch with them and get feedback easily. All in all after having gone through multiple trials of other softwares before routific I can really recommend this as a routing software.

Minpunten:

Currently the routing is only for cars, it would be cool to be able to change the route optimization for cargo-bicycles for example. Everything else works perfectly!

Innovation and quality for your transport

Opmerkingen: I had a really good time. [SENSITIVE CONTENT HIDDEN] is my Routific's consultant and has always helped me if there were problems. I am also very happy with the economic aspect; they have always been willing to discuss and meet my requests.

Pluspunten:

In a few moments the software is able to organize my deliveries. It provides very important support for my drivers.

Minpunten:

There are very few aspects that I don't like. I would like Routific to offer me an alternative when planning tours, if some deliveries are excluded from planning due to lack of time or other problems.

Delivering in times of Pandemic

Opmerkingen: Great, we've always done limited home delivery of our sourdough, but with the COVID19 lock down, demand for home delivery has sky-rocketed, and I needed a system that was quick to set up and would save me time overall.
I've been really happy with Routific, it was easy to create a CSV export from my ordering system that fed straight into the app.

Pluspunten:

Best features are the easy import from a CSV, and the fact that it remembers your data mapping for future imports. And the customer notification feature is great, it means I don't have to deal with calls. Also, the predicted delivery times are incredibly accurate.

Minpunten:

I haven't found a way to say deliver to location A before delivering to location B, say if we have to pick up stock from one supplier, before delivering to another customer. I can do it manually though.

Thank you [SENSITIVE CONTENT HIDDEN] and the Routific team!

Opmerkingen: Routific has been a fantastic help for me as we tackle a charity project during the pandemic. We are photographers doing The Front Steps Project ([SENSITIVE CONTENT HIDDEN]). As of this review, we have been able to raise over $25,000 in donations to [SENSITIVE CONTENT HIDDEN]. Without Routific, there is no way we could generate as many donations as we do because we could not get to as many people. Also, it’s amazing for up-front planning. I can take 50-100 address in a community, dump into Routfic and then easily break the project into days – the first 20-25 are day 1, then next 20-25 are day 2, etc. It would be a nightmare for me to try to figure that out manually. Thank you for making it available for charities like this project!!!

Pluspunten:

Ease of use. Simple integration/import from Excel data (or any CSV data source). Integration into mobile device GPS products (Google Maps, Waze, Apple Maps). Accuracy of routing. Ability to integrate exceptions (time windows) at the individual customer/stop level. Customer service is great!

Minpunten:

I really don't have any cons to mention.

Best routing product available!

Pluspunten:

The ease of use, routing capabilities, and the delivery of routes to our employees via text. Routing time and effort cut in half.