Peek PRO Tour Operator Software

Peek PRO Tour Operator Software

door Peek Travel

Wie gebruikt Peek PRO Tour Operator Software?

Voor tour- en activiteitenaanbieders die elke vorm van vrijetijdservaring aanbieden. Zo gebruiksvriendelijk dat zelfs bedrijven met computervrees het vertrouwen hebben om de overstap van pen en papier naar iPads te maken.

Wat is Peek PRO Tour Operator Software?

Peek Pro is een online reserveringssysteem dat activiteitsexploitanten in staat stelt hun omzet te verhogen, veel tijd te besparen en de absoluut beste service voor hun klanten te bieden. Operators zijn vooral onder de indruk van de toonaangevende mobiele apps en het intuïtieve ontwerp van dit back-officesysteem. Functies omvatten dagelijkse uitbetalingen, geautomatiseerde e-mails, bron- en channelbeheer, scannen van QR-codes, cadeaubonnen, gratis waivers, meer dan 20 aanpasbare rapporten en nog veel meer.

Peek PRO Tour Operator Software - Details

Peek Travel

https://www.peek.com

Opgericht in 2011

Peek PRO Tour Operator Software - Prijsoverzicht

Peek PRO Tour Operator Software heeft een gratis versie en biedt een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor Peek PRO Tour Operator Software.

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van Peek PRO Tour Operator Software

Afspraken software
Afspraakherinneringen
Geautomatiseerde planning
Groepsplanning
Kalendersynchronisatie
Klantendatabase
Mobiele toegang
Multilocatie
Online betalingen
Online reserveren
Reserveringsbeheer voor kamers
Terugkerende afspraken
CRM
Groepsreserveringen
Klantenondersteuning
Notities bij reserveringen
Promotiebeheer
Reserveren van activiteiten
Reservering door derden
Reserveringsbeheer voor kamers
Tariefbeheer
Betalingen verwerken
CRM
Centraal reserveringssysteem
GDS/OTA-integratie
Leveranciersbeheer
Meerdaagse reservering
Offertebeheer
Ontheffingsbeheer
Pakketten genereren
Prijsbeheer
Promotiebeheer
Reserveren van activiteiten
Reserveringenbeheer
Resourcebeheer
Routes maken
Websitebeheer

Reviews van Peek PRO Tour Operator Software

5 van 609 reviews worden weergegeven

In totaal
4.8/5
Gebruiksgemak
4.7/5
Klantenservice
4.8/5
Functies
4.6/5
Waar voor je geld
4.7/5
Hallie T.
owner/manager
Detailhandel, 13-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 1-7-2019

"Great fit for our small rental & shuttle operation. Huge time-saver, very happy. "

Opmerkingen: As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Pluspunten: Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Minpunten: No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Antwoord van de leverancier

van Peek Travel op 8-7-2019

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

  • Bron van de reviewer 
  • Beoordeeld op 1-7-2019
Kevin S.
Sr Software Architect
Vrije tijd, reizen en toerisme, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 31-8-2019

"Exactly what I was looking for in a booking system for a tour company."

Opmerkingen: Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of the software. They let me play with the software BEFORE the demo so I had time to figure things out and ask specific questions. Any time I had followup questions the onboarding/training support was lightning fast.

Pluspunten: Easy to understand. Overall configurability. Excellent mobile app. Built in waivers. Built in reports. The ability to do point of sale. Full control of cancellations, refunds, emails, etc. Advanced pricing and availability rules. Potential to integrate with other marketing software. Ability to do manual bookings. The list goes on and on...

Minpunten: Sometimes things can be difficult to find. The placement of important/frequently used buttons needs to be re-thought out a bit. Sometimes when you delete things there are still references to it in other places, which then requires a bit of extra cleanup. It also would be helpful to have a small info button next to certain things that helps explain/teach the user.

Antwoord van de leverancier

van Peek Travel op 9-9-2019

Hi Kevin! Thanks for the detailed review. Great to hear you're enjoying the long list of features and it's been easy to understand. Your suggestions are much appreciated as we are constantly working to improve. Keep reaching out to us as questions come up! We're here to help :)

  • Bron van de reviewer 
  • Beoordeeld op 31-8-2019
Karen Q.
Owner
Schoolleiding, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 21-2-2020

"Glad I Choose Peek PRO"

Opmerkingen: I use this software to book customers on walking tours and sell them add-ons. The customizable booking flow makes the add-ons less obtrusive than the software I used previously. Peek PRO also has more marketing capabilities like tracking abandoned shopping carts, key to converting lost customers into sales. So far my experience has been very positive. Support was always available to me during the onboarding period and now that I am past that, highly responsive.

Pluspunten: Peek PRO is easier to use than the booking software I used previously - more intuitive about where things are and how to find them, easier to create promotions, configure options. The booking flow is fully customizable to offer the best possible experience for customers.

Minpunten: Because I was using something else for quite a long time, it's challenging sometimes to change the way I think to work with Peek PRO but I think that is more about learning the product than the product itself.

  • Bron van de reviewer 
  • Beoordeeld op 21-2-2020
Anthony K.
Manager
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 4-3-2020

"Great Customer Service and Easy User Interface"

Pluspunten: I love how easy the user interface is to operate and I love the availability of customer support. [SENSITIVE CONTENT HIDDEN] was incredibly helpful in solving a persisting issue that my business has had. Overall very happy with the software.

Minpunten: The widget flows can be difficult at times, but [SENSITIVE CONTENT HIDDEN] was extremely helpful in mitigating my issues.

  • Bron van de reviewer 
  • Beoordeeld op 4-3-2020
Mike N.
Online Manager
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    2/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    1/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    1/5
  • Waarschijnlijkheid van aanbeveling
    Zonder beoordeling
  • Bron van de reviewer 
  • Beoordeeld op 23-6-2018

"Lots of Bells and Whistles with lots of bugs and loose ends that leave you wanting more"

Pluspunten: It allows people to make reservations. It works well on most websites. You can embed it or link to their site. They have humans to answer the phone and relatively short hold times when doing so. Most of the Customer Service Agents are very polite and concerned about your issues. They are great at making you feel like they care about you.

Minpunten: They include taxes in the price of our tours and rentals. But, then include a section called "Taxes and Fees" but only include their fees. This makes us look like we are charging more than we advertise. When asked about this I was explained that it was easier for them this way. We can generate a special report if we want to see it subtracted. I don't think they see the point. They allow holiday rates, but those holiday rates cannot be increased by a dollar amount to match your policy. They can only increase by a percentage. This is just one of many feature requests we have been waiting to see. They spend more resources on talking to customers than they do fixing the issues customers face. We have called in for many things over the months and can always talk to a Customer Service Agents. And they are good at understanding your frustration and try hard to help relieve the situation. The issue is that they cannot actually fix your problems. At this point we have 2 actual bugs reported that are effecting our in-season sales. They are working on the problems at least but it's been over 2 weeks since I filed a serious report, and over 2 months since filing a less serious one. That one has presented itself again since filing it. Peek actually bought our previous rental software company and ditched their software which had features we relied on. Since then we have been doing our best to get by with lesser software. I hope we can find a better solution.

  • Bron van de reviewer 
  • Beoordeeld op 23-6-2018