Peek Pro

Switch to Peek Pro, it's a No Brainer

Opmerkingen: The guest experience with Peek Pro will no doubt help our booking rate increase.

Pluspunten:

It is so intuitive. Every outlying scenario I could think of was already thought of. Our last system was a dinosaur compared to the capabilities of Peek Pro.

Minpunten:

Haven't spent enough time with it to find any yet.

Simple Bicycle rental platform

Opmerkingen: Peek Pro basically set it up behind sense. Not much for me to till the onboarding and learning part. Everything was expanded and understandable. Our onboarding person kept on us during the two week process to double check and triple check that we were comfortable this it all.

Pluspunten:

Simplicity, designed with our exact needs.

Minpunten:

There is not much to not like. Maybe not have a direct account manager, but it hasn't been a big issue.

NO Customer Service/ Always down!

Opmerkingen: Dissapointed and it will take alot to get us to remain a customer. I just hope others get to read this. But i doubt it because they redirect all negative reviews to make themselves look good.

Pluspunten:

Peek pro used to be amazing. Those days are gone. Customer service is non existent.

Minpunten:

Customer service is absolutely unacceptable. And the lack.of reports and layout of calendar is so far behind other tecnology.

Peek Pro for a Treck and Hikeing company

Pluspunten:

It was incredibly easy to use program with an awesome onboarding team. we where up and running in 2 weeks!! This software saves takes the headache out of scheduling. From a built in texting, emailing, and payment processing.

Minpunten:

As with any software that is mostly pre packaged the amount of customization can feel limiting, but in the end was way more robust than I first expected.

Easy to use for businesses and customers

Opmerkingen: I’m very pleased with the Peek Pro scheduler and think it’s a great addition to our business. [sensitive content hidden] were very helpful and answered any questions that came about.

Pluspunten:

I like the variety of booking flows that peek allows us to customize.

Minpunten:

I think editing the activity schedule can get a little confusing at first.

Run run run they are car salesmen

Opmerkingen: I wish I could give them a zero. I used FareHarbor and was completely happy. Peek/PeekPro sold me because they said they had a partnership with Viator and I would no longer pay any commissions on those bookings. LIE
They also said they tracked cart abandonment and I would have access to the data. LIE 
They said they had the fastest payment processing. Hilarious LIE. FareHarbor take about 3-4 days. PeekPro took 8-9 minimum. 
They said all of their vendors automatically get listed on Musement. LIE 
They said that the customers would not be redirected to another website but instead get a pop up for booking. LIE 
They way they control bookings is by start time to end time so it makes it impossible to only close off certain bookings times without closing off others if there is any kind of overlap on times. 
The app is complete trash. You have an option on there called activities that is completely useless. Nothing syncs to it. You can not create bookings from the app. You can not cancel bookings from the app. All you can do is check in and mark as returned. It’s utterly ridiculous an useless. 
Do not get sold on the lies, PEEKPRO is trash. They charge $299 when FareHarbor does not charge anything. PeekPro has to sell you on lies because they are a subpar product.

Pluspunten:

I used FareHarbor for years and was sold a bunch of lies. There was not a single redeeming feature on PeekPro.

Minpunten:

Inability to quickly change booking times and the inability to create any bookings on the app. The app is a joke.

Excited to use Peek!

Pluspunten:

I just setup my business with Peek, and the onboarding supper I received from [sensitive content hidden] has been exceptional! Very grateful to work with a responsive company and excited to see how this platform helps us with our booking operations!

Minpunten:

I put in a bunch of feature requests w/ [sensitive content hidden] that I'd love to have reviewed!

Jury Is Still Out

Opmerkingen: My overall experience is that this product is not very user-friendly and extremely time consuming and laborious to use.

Pluspunten:

I like that you can have variations to your product

Minpunten:

It is very cumbersome to use and the portal is confusing at best.

Overall Good Product

Pluspunten:

Ease of product setup. Overall functionality of the software.

Minpunten:

Multiple excursions booked across multiple days with only show up on the calendar on the very first day of the booking. It would not show up for the rest of the days which often led to overbooking.

Great People To Work With

Opmerkingen: [sensitive content hidden] were the best.!! Answered all questions
Fixed whatever we felt needed fixing.
Excellent follow up

Pluspunten:

Customer service was excellent during the set up

Minpunten:

Nothing everything was great don't have any complaints

Account is blocked and I cannot get reservations on my website

Pluspunten:

booking process is smooth to the customer

Minpunten:

Recently (July 15t, 2024) Peek has updated their Payment system and all users had to register for the new program. I have been trying to register on that for almost 2 weeks and because of a bug, I am not being able to complete this procedure. Due to that, my account is basically blocked and we are not being able to receive reservations neither we are being able to transfer our funds to our bank account. We understand changes are necessary but if you are encoutering an issue on your side, you do not harm your clients because of that. So far, I spoke to several employees from the Customer service, only through chat and email and no one is finding a solution to that. Ridiculous...

Peek Pro A+

Pluspunten:

Easy rollout and fantastic training makes this a no brainer.

Minpunten:

Some of the interface can feel a bit vanilla

A great system for my clients.

Opmerkingen: I had a positive experience communicating with and setting up Peek Pro for my clients. They were all very helpful and made it as simple and easy process for a great price.

Pluspunten:

Peek Pro made it easy to setup a booking system for my client that worked with the features we needed (automated bookings, management of bookings, payment processing, etc).

Minpunten:

My biggest gripe with peek Pro is something most inconsequential, but I wish the actual interface looked better. It works great, but it isn't the most beautiful looking booking system I have seen.

Expected more for the price.

Opmerkingen: Once we had the system running the support become a bit vague. The feature we asked for (managing battery life of our bikes), and been promised, never really worked.At some point their system crashed, causing us a real havoc and we decided to change our booking system.

Pluspunten:

Easy to implement. Clear, transparent payments managing.

Minpunten:

Complicated online waivers. Customers struggled to understand the system.

Former FareHarbor user

Opmerkingen: There was a slight learning curve coming from FareHarbor but it's really easy to catch on.I like the customer flows so much more thank FareHarbor.

Pluspunten:

The flows are much nicer for the customer.

Minpunten:

Google calendar integration could be easier.Waivers need some work comaired to smart waiver.I would really like to see the POS system offered on android devices.

Love Peek Pro!

Pluspunten:

Simplicity and mobile use. The calendar is very easy to use.

Minpunten:

Not sure what needs to be improved. Either than reducing my calendar view in rentals to “view booked dates only”

Exceptional Features and Value for the Price

Opmerkingen: So far, excellent. Looking forward to adding more services to the online offerings.

Pluspunten:

Mobile app is excellent - Ease of integration - Training/Support was excellent.

Minpunten:

Some complexities to setup, but training walked us through these configurations.

Ghost Tours

Opmerkingen: This has been a positive experience. We are very pleased with the software and services offered.

Pluspunten:

It is excellent because we have outstanding support from [sensitive content hidden] to guide us and help us understand the software.

Minpunten:

So far, we have not had any negative experiences with using the software.

New Peek User

Opmerkingen: Peek allows our customers to book overnight accommodations as well as activities from one booking engine.

Pluspunten:

From start to finish Peek has been a good choice for our business. We like the flexibility of the functions.

Minpunten:

Would like a better "grid" view of the availability of rentals.

[sensitive content hidden] is awesome!

Pluspunten:

They were very kind, professional, and were flexible with my client not being the best or most responsive

Minpunten:

Nothing, have had a great experience. My client has made the process difficult but [sensitive content hidden] made it a dream process on the PeekPro end.

Experience the Peninsula Review

Opmerkingen: Still learning and working with the program

Pluspunten:

still working the system. Build team was great

Minpunten:

I would have liked to separate a couple of features in the add ons that was not an option

Trying something new

Opmerkingen: The training was very intensive and the trainer was willing to answer any and all questions. He worked through everything thoroughly and well and got our business "live" very quickly.

Pluspunten:

This service seems to cover most of the things that we need to run this small business. It will free up time to spend on what we do best: serve our customers.

Minpunten:

I am still trying to get used to technology, so I haven't used it enough to know yet.

Set Up Process was Great

Pluspunten:

Everything about the process of getting set up has been convenient, well-explained, and easy to understand.

Minpunten:

n/a

Sky Pirates

Pluspunten:

It is helping me get and keep organized which our booking process

Minpunten:

We have not found anything we don’t like about it yet

Switched to Peek from other bookings management software

Opmerkingen: Everything was great, they walked me through the onboarding process, and answered all my questions along the way.

Pluspunten:

Very easy setup, friendly and knowledgable customer service

Minpunten:

Nothing to complain about. Everything works great so far.