Peek PRO Tour Operator Software

Wie gebruikt Peek PRO Tour Operator Software?

Voor tour- en activiteitenaanbieders die elke vorm van vrijetijdservaring aanbieden. Zo gebruiksvriendelijk dat zelfs bedrijven met computervrees het vertrouwen hebben om de overstap van pen en papier naar iPads te maken.

Wat is Peek PRO Tour Operator Software?

Peek Pro is een online reserveringssysteem dat activiteitsexploitanten in staat stelt hun omzet te verhogen, veel tijd te besparen en de absoluut beste service voor hun klanten te bieden. Operators zijn vooral onder de indruk van de toonaangevende mobiele apps en het intuïtieve ontwerp van dit back-officesysteem. Functies omvatten dagelijkse uitbetalingen, geautomatiseerde e-mails, bron- en channelbeheer, scannen van QR-codes, cadeaubonnen, gratis waivers, meer dan 20 aanpasbare rapporten en nog veel meer.

Peek PRO Tour Operator Software - Details

Peek Travel

https://www.peek.com

Opgericht in 2011

Peek PRO Tour Operator Software - Prijsoverzicht

Peek PRO Tour Operator Software heeft een gratis versie en biedt een gratis proefperiode.

Peek PRO Tour Operator Software-video
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Gratis versie

Ja

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van Peek PRO Tour Operator Software

  • Afspraakherinneringen
  • Geautomatiseerde planning
  • Groepsplanning
  • Kalendersynchronisatie
  • Klantendatabase
  • Mobiele toegang
  • Multilocatie
  • Online betalingen
  • Online reserveren
  • Reserveringsbeheer voor kamers
  • Terugkerende afspraken

Bekijk de volledige lijst van Afspraken software

  • CRM
  • Groepsreserveringen
  • Klantenondersteuning
  • Notities bij reserveringen
  • Promotiebeheer
  • Reserveren van activiteiten
  • Reservering door derden
  • Reserveringsbeheer voor kamers
  • Tariefbeheer

Bekijk de volledige lijst van Reserveringssystemen

  • Betalingen verwerken
  • CRM
  • Centraal reserveringssysteem
  • GDS/OTA-integratie
  • Leveranciersbeheer
  • Meerdaagse reservering
  • Offertebeheer
  • Ontheffingsbeheer
  • Pakketten genereren
  • Prijsbeheer
  • Promotiebeheer
  • Reserveren van activiteiten
  • Reserveringenbeheer
  • Resourcebeheer
  • Routes maken
  • Websitebeheer

Bekijk de volledige lijst van Touroperator software

Peek PRO Tour Operator Software alternatieven

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Reviews van Peek PRO Tour Operator Software

Read all reviews

Overall rating

4,8/5

Average score

Gebruiksgemak 4,7
Klantenservice 4,8
Functies 4,5
Waar voor je geld 4,6

Review software

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Hallie T.
owner/manager
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 1-7-2019

"Great fit for our small rental & shuttle operation. Huge time-saver, very happy."

Opmerkingen: As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Pluspunten: Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Minpunten: No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Antwoord van de leverancier

van Peek Travel op 8-7-2019

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

  • Bron van de reviewer 
  • Beoordeeld op 1-7-2019
Karen Q.
Owner
Schoolleiding, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 21-2-2020

"Glad I Choose Peek PRO"

Opmerkingen: I use this software to book customers on walking tours and sell them add-ons. The customizable booking flow makes the add-ons less obtrusive than the software I used previously. Peek PRO also has more marketing capabilities like tracking abandoned shopping carts, key to converting lost customers into sales. So far my experience has been very positive. Support was always available to me during the onboarding period and now that I am past that, highly responsive.

Pluspunten: Peek PRO is easier to use than the booking software I used previously - more intuitive about where things are and how to find them, easier to create promotions, configure options. The booking flow is fully customizable to offer the best possible experience for customers.

Minpunten: Because I was using something else for quite a long time, it's challenging sometimes to change the way I think to work with Peek PRO but I think that is more about learning the product than the product itself.

  • Bron van de reviewer 
  • Beoordeeld op 21-2-2020
Tanya C.
Manager
Vrije tijd, reizen en toerisme, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    4 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    3 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 22-9-2020

"The reports side is fantastic"

Opmerkingen: The software is great, customer support is phenominal

Pluspunten: reporting functions and pricing for user is great. Some calendar function and customization options.

Minpunten: It was tough getting over the extra charge to our customers. Use of the actual calendar has some hurdles for us but Peek is working with me to sort it out

  • Bron van de reviewer 
  • Beoordeeld op 22-9-2020
Jennifer J.
Owner
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    1 /5
  • Gebruiksgemak
    1 /5
  • Functies en functionaliteit
    1 /5
  • Klantenondersteuning
    1 /5
  • Waar voor je geld
    1 /5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 15-6-2020

"AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money."

Opmerkingen: I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Payouts take forever. For a tour booked June 7 I still do not have the funds today, June 15. I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds. If you issue a refund to a customer even before you get the money, they give you the money then put your account in arrears and stop paying out any reservations even when they have far more money than the arrears balance. Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you. This has been a terrible experience. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost.

Pluspunten: Some of the features are useful. Steep learning curve if you are new to this type of software but I do think the list of features is robust.

Minpunten: Calendar is impossible to look at if you have several products. Does not have all the functionality I need. What I really disliked most about this company is the accounting department. Accounting is the weak link with Peek. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. You have to call and call for answers. They do not get back to you, no system for escalating issues. Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.

  • Bron van de reviewer 
  • Beoordeeld op 15-6-2020
Angela H.
Owner
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 26-6-2020

"Very Excited to be using Peek for my new company"

Opmerkingen: Excellent so far

Pluspunten: This software does everything and it is easy to use. Easy to set up and excellent customer service

Minpunten: There is nothing that I have discovered yet

  • Bron van de reviewer 
  • Beoordeeld op 26-6-2020