Peek PRO Tour Operator Software

door Peek Travel

Wie gebruikt Peek PRO Tour Operator Software?

Voor tour- en activiteitenaanbieders die elke vorm van vrijetijdservaring aanbieden. Zo gebruiksvriendelijk dat zelfs bedrijven met computervrees het vertrouwen hebben om de overstap van pen en papier naar iPads te maken.

Wat is Peek PRO Tour Operator Software?

Peek Pro is een online reserveringssysteem dat activiteitsexploitanten in staat stelt hun omzet te verhogen, veel tijd te besparen en de absoluut beste service voor hun klanten te bieden. Operators zijn vooral onder de indruk van de toonaangevende mobiele apps en het intuïtieve ontwerp van dit back-officesysteem. Functies omvatten dagelijkse uitbetalingen, geautomatiseerde e-mails, bron- en channelbeheer, scannen van QR-codes, cadeaubonnen, gratis waivers, meer dan 20 aanpasbare rapporten en nog veel meer.

Peek PRO Tour Operator Software - Details

Peek Travel

https://www.peek.com

Opgericht in 2011

Peek PRO Tour Operator Software Software - 1
Peek PRO Tour Operator Software Software - 2
Peek PRO Tour Operator Software Software - 3
Peek PRO Tour Operator Software-video
Peek PRO Tour Operator Software Software - 1 - miniatuur
Peek PRO Tour Operator Software Software - 2 - miniatuur
Peek PRO Tour Operator Software Software - 3 - miniatuur

Vergelijk Peek PRO Tour Operator Software met soortgelijke producten

Vanaf

N.v.t
N.v.t
US$ 39,00/maand
N.v.t

Gratis versie

Gratis versie Ja
Gratis versie Ja
Gratis versie Ja
Gratis versie Nee

Gratis proef

Gratis proef Ja
Gratis proef Ja
Gratis proef Ja
Gratis proef Nee

Peek PRO Tour Operator Software - implementatie en ondersteuning

Ondersteuning

  • E-mail/helpdesk
  • Veelgestelde vragen/forum
  • Kennisbank
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Implementatie

  • Cloud, SaaS, Web
  • Mac (desktop)
  • Windows (desktop)
  • Android (mobiel)
  • iPhone (mobiel)
  • iPad (mobiel)

Training

  • Persoonlijk
  • Live online
  • Webinars
  • Documentatie
  • Video's

Functies van Peek PRO Tour Operator Software

  • API
  • Aanpasbare branding
  • Aanpasbare formulieren
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Aanpasbare velden
  • Activiteitendashboard
  • Afsprakenbeheer
  • Beschikbaarheidsbeheer
  • Beschikbaarheidsindicator
  • Bevestigingen/herinneringen
  • Contactendatabase
  • E-mailbeheer
  • E-mailmarketing
  • E-mailuitnodigingen en -herinneringen
  • Elektronische betalingen
  • Evenementenkalender
  • Evenementplanning
  • Factureren
  • Geautomatiseerde planning
  • Gegevens importeren en exporteren
  • Groepsplanning
  • Herinneringen
  • Integratie van sociale media
  • Integraties van derden
  • Kalenderbeheer
  • Kalendersynchronisatie
  • Kamers reserveren
  • Klantenbeheer
  • Klantendatabase
  • Klantendatabase
  • Klantenportal
  • Klantgeschiedenis
  • Klasplanning
  • Mobiele toegang
  • Multilocatie
  • Online betalingen
  • Online reserveren
  • Personeelsbeheer
  • Plannen
  • Rapportage en statistieken
  • Realtime meldingen
  • Realtime rapportage
  • Reserveringsbeheer
  • Sms-berichten
  • Terugkerende afspraken
  • Toegangsopties/machtigingen
  • Verwerking van creditcards
  • Waarschuwingen/Meldingen
  • Website-integratie

Bekijk de volledige lijst van Afspraken software

  • API
  • Aanpasbare branding
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Activiteitendashboard
  • Afsprakenbeheer
  • Beschikbaarheidsbeheer
  • Betalingen verwerken
  • CRM
  • E-mailsjablonen
  • Elektronische betalingen
  • Evenementplanning
  • Factureren
  • Factuurbeheer
  • Groepsreserveringen
  • Herinneringen
  • Integratie van sociale media
  • Integraties van derden
  • Kalender-/herinneringssysteem
  • Kalenderbeheer
  • Kalendersynchronisatie
  • Kamers reserveren
  • Kanaalbeheer
  • Klantendatabase
  • Klantenondersteuning
  • Klantgeschiedenis
  • Kortingsbeheer
  • Mobiele toegang
  • Multilocatie
  • Notities bij reserveringen
  • Online reserveren
  • Personeelsbeheer
  • Prijs- en margebeheer
  • Promotiebeheer
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime updates
  • Reserveren van activiteiten
  • Reservering door derden
  • Reserveringenbeheer
  • Reserveringsbeheer
  • Scores en reviews
  • Sms-berichten
  • Tariefbeheer
  • Toegangsopties/machtigingen
  • Verwerking van creditcards
  • Voor meerdere talen
  • Voorraadbeheer
  • Waarschuwingen/Meldingen
  • Website-integratie

Bekijk de volledige lijst van Reserveringssystemen

  • API
  • Aanpasbare branding
  • Aanpasbare rapporten
  • Activiteitenbeheer
  • Activiteitendashboard
  • Betalingen verwerken
  • CRM
  • Centraal reserveringssysteem
  • Communicatiebeheer
  • Documentbeheer
  • Elektronische betalingen
  • Factuurbeheer
  • GDS/OTA-integratie
  • Gebruikersbeheer
  • Gegevens importeren en exporteren
  • Herinneringen
  • Integratie in de administratie
  • Integratie van sociale media
  • Integraties van derden
  • Kalenderbeheer
  • Kanaalbeheer
  • Klantenbeheer
  • Klantendatabase
  • Kortingsbeheer
  • Leveranciersbeheer
  • Leveranciersbeheer
  • Meerdaagse reservering
  • Meerdere valuta's
  • Offertes
  • Online reserveren
  • Ontheffingsbeheer
  • Pakketten genereren
  • Prijs- en margebeheer
  • Prijsbeheer
  • Promotiebeheer
  • Rapportage en statistieken
  • Realtime updates
  • Reserveren van activiteiten
  • Reserveringenbeheer
  • Reserveringsbeheer
  • Resourcebeheer
  • Routes maken
  • Toegangsopties/machtigingen
  • Verwerking van ACH-betalingen
  • Verwerking van creditcards
  • Voor meerdere talen
  • Voorraadbeheer
  • Website-integratie
  • Websitebeheer
  • Zoeken/filteren

Bekijk de volledige lijst van Touroperator software

  • A/B-tests
  • API
  • Aanpasbare branding
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Activiteiten volgen
  • Activiteitendashboard
  • Analyse van verkooptrends
  • Bewaking
  • Bezoekers bijhouden
  • Campagneanalytics
  • Campagnebeheer
  • Conversies bijhouden
  • Customer journey mapping
  • Dashboards maken
  • Doelen stellen en bijhouden
  • Engagement tracking
  • Enquêtes en feedback
  • Funnelanalyse
  • Gebruikersinteractie bijhouden
  • Gegevens importeren en exporteren
  • Gegevensvisualisatie
  • Grafieken maken
  • Heatmaps
  • Integratie van sociale media
  • Integraties van derden
  • Klantensegmenten
  • Markeren
  • Meerdere sites beheren
  • Optimalisatie van conversiepercentages
  • Paginaweergaven bijhouden
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime controle
  • Realtime gegevens
  • Realtime meldingen
  • Realtime rapportage
  • Referenties bijhouden
  • SEO-beheer
  • Schermactiviteit vastleggen
  • Slepen en neerzetten
  • Tijd op site bijhouden
  • Toegangsopties/machtigingen
  • Trefwoorden bijhouden
  • Trendanalyse
  • Visualisatie
  • Visuele analyse
  • Volgen van gedrag
  • Waarschuwingen / Escalatie
  • Waarschuwingen/Meldingen
  • Websiteanalyse
  • Webverkeerrapportage
  • Widgets
  • Zoeken naar sites bijhouden
  • Zoeken/filteren

Bekijk de volledige lijst van Website analyse tools

Peek PRO Tour Operator Software alternatieven

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Reviews van Peek PRO Tour Operator Software

Lees alle 665 reviews

Gemiddelde score

In totaal
4,8
Gebruiksgemak
4,7
Klantenservice
4,8
Functies
4,5
Waar voor je geld
4,6

Reviews op basis van score

5
569
4
62
3
14
2
8
1
12

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Hallie T.
Hallie T.
owner/manager
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 1-7-2019

"Great fit for our small rental & shuttle operation. Huge time-saver, very happy."

Opmerkingen: As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Pluspunten: Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Minpunten: No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Antwoord van de leverancier

van Peek Travel op 8-7-2019

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

  • Bron van de reviewer 
  • Beoordeeld op 1-7-2019
James C.
General Manager
Entertainment, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 12-3-2021

"Fantastic customer service!"

Opmerkingen: Overall an incredibly positive experience with Peek and we appreciate everything they did for us during shutdown.

Pluspunten: Any time I ever have a question about Peek I call customer service and the team there immediately is invested in helping my business solve whatever problem we are having. For the money, it is an incredible booking service that I would recommend to all of my friends.

Minpunten: I am glad to hear about the new update because holding cards for customers is definitely something we have had issues with in the past. The current way is not very convenient or intuitive. Also, the difference in features between the web and mobile app is significant.

Antwoord van de leverancier

van Peek Travel op 29-3-2021

James - Thank you so much for taking the time to write a review for us. We're happy to hear our support team has been so attentive and willing to work with you to solve any of your issues. Please continue reaching out with any issue that may arise or question you have! Looking forward to working with you in the future and helping you provide the best experience possible for your guests!

  • Bron van de reviewer 
  • Beoordeeld op 12-3-2021
Natasha L.
Director
Vervoer/over de weg/per spoor, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 1-9-2021

"Good so far"

Opmerkingen: So far everything has been easy, great support and we are getting all the bugs figured out.

Pluspunten: Loved the setup help, love the simplicity, easy for customers and my staff

Minpunten: It would be great if there was an option for weekly series and multi day tours.
Having to scroll through to find the activity vs. being able to search is annoying.

  • Bron van de reviewer 
  • Beoordeeld op 1-9-2021
Shelley P.
owner
Entertainment, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 26-7-2021

"Worst experience onboarding, lousy communication"

Opmerkingen: It was awful. The onboarding which was "supposed" to be seamless had me working with my old booking system at the same time, which is twice the work. The emails, confirmations and reminders were difficult to get used too. It was one of the main reasons for switching, to have better email and sms communication with my customers. A feature which is highly appealing is the sending of a picture with the followup email. That process never worked on pc or on apps which is a feature offered. I had multiple email and video meetings with peek pro asking them to complete tasks they had listed and were not completed. I was assured it would be done only to wait a week and then blast a frustrated email that it was not completed. The tech who was doing most of the onboarding was singularly focused and did not understand how the items I needed integrated together. The phone app was irritating, every time you changed the screen from portrait to landscape it would rebook. You had to use it in landscape mode to get the options but the screen was too short because of the top tool bar. Then you would have to turn the phone and lose the options! I cannot carry my pc/ laptop around with me when I need to make changes of find information for customers.
If Peek Pro had been better at communicating. Had better tutorial tools to understand the system and just done more work and less talk about fixing my issues I would most likely still be using them. However, I just could not continue.

Pluspunten: I liked the resource and calendar integration. The front end for the customer offered almost everything I wanted for my customers. The flow was intuitive on front end.

Minpunten: the functionality of the emails and communication with customers was difficult on backend. the backend functionality had too many steps to get to information looking for. Manifest was informative but screen versus print different. Plus any interaction with guest booking would throw you out to dashboard and you would have to go back to calendar and manifest again to continue with process. That is one example of many functions that where multiple steps to do simple tasks. Unable to schedule manual emails to clients, Unable to view sent emails, no outbox.

  • Bron van de reviewer 
  • Beoordeeld op 26-7-2021
Danny M.
Owner/Operator
Vrije tijd, reizen en toerisme, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 24-7-2021

"Perfect for my small tour booking needs"

Opmerkingen: Great booking flow for the customer. Easy to navigate back end.

Pluspunten: Intuitive and powerful interface that is very customizable.

Minpunten: Was hit with a surprise $199 USD set up fee that was not mentioned in the original demo or follow up call when pricing was discussed. I understand the need for the fee but didn't appreciate how late in the process it was disclosed to me.

  • Bron van de reviewer 
  • Beoordeeld op 24-7-2021