Wat is Weave?

De software van Weave stroomlijnt kantoorwerk in één hub. Het stelt bedrijven in staat alles intuïtief te beheren, van klantinformatie tot online bedrijfsrecensies. Vorm duurzame relaties met klanten door middel van functies zoals tweerichtings-sms'jes en eenvoudig opnieuw boeken. De oplossingen voor kantoren zijn zo uitgebreid dat de praktijken vaak zeggen dat ze niet weten hoe ze ooit zonder functioneerden. Het doel van het platform is om het beheer van je kantoor te vereenvoudigen, zodat je je kunt concentreren op wat het belangrijkst is.

Wie gebruikt Weave?

Elk kantoor dat klanten en telefoontjes beheert, zoals tandartsen, doktoren, optometristen, wellnesscentra, chiropractors of zelfs autowasstraten... Weave is het organisatorische hulpmiddel dat alle kantoormanagers nodig hebben.

Weave Software - 1
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Weave Software - 3
Weave Software - 4
Weave Software - 5

Twijfels over Weave? Vergelijk met een populair alternatief

Weave

Weave

4,2 (409)
Niet beschikbaar in jouw land
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
111
Geen integraties gevonden
4,3 (409)
3,9 (409)
3,6 (409)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Waar voor je geld
Klantenservice
US$ 15,00
maand
Gratis versie
Gratis proefversie
8
Geen integraties gevonden
4,6 (51)
4,7 (51)
4,6 (51)

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Reviews over Weave

Gemiddelde score

In totaal
4,2
Gebruiksgemak
4,3
Klantenservice
3,6
Functies
4,1
Waar voor je geld
3,9

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Annelise
Annelise
Operations manager in VS
Geverifieerde LinkedIn-gebruiker
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Essential for business

5,0 2 jaar geleden

Pluspunten:

I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.

Minpunten:

ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.

Lori
Office MAnager in VS
Medische praktijk, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Love the Weave Software

5,0 4 weken geleden Nieuw

Opmerkingen: We have loved our experience with Weave. Our schedule stays full most days without a lot of extra help.. We get so many compliments on our reminders patients love the texting

Pluspunten:

I love seeing who is calling before I answer the phone as it helps me be prepared for the caller. Love the reminders that are sent out. We have a lot less no shows and frees up our time from manually having t call or write reminders.

Minpunten:

Sometimes the phone glitch a bit, one of the phones won't ring at times at the front desk then I have to move to another location

Joanne
Audiologist in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Improve patient access anytime they want it.

3,0 3 weken geleden Nieuw

Opmerkingen: Love the way it should work.

Pluspunten:

My patient can communicate with our offices when it’s convenient for them. It allows access even if they cannot hear or understand on a phone. Texting or emailing them is best venue for communications with them.

Minpunten:

Customer service is very lacking in professionalism, inability to bypass technology deficits customer may have, seem very distant with no empathy and a non caring attitude like a robot. Not very pleasant at all when you are the paying customer.

Ashley
Practice Manager in VS
Plastics en kunststoffen, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Weave

4,0 vorige maand Nieuw

Opmerkingen: Overall I think Weave is a great benefit. I think that instead of adding new features, they need to work on properly developing their currents ones to ensure they work optimally. Adding new features just takes away from them having the best most efficient programming for what they offer in my opinion.

Pluspunten:

I like how many ways you can access weave and connect with patients and staff. Overall it is easy to use and works well for communicating with staff and patients.

Minpunten:

The iPad app cannot switch to landscape mode. This is a very basic feature that I would honestly expect a company to have. Also, team chat needs a lot of help. The team chat is organized totally different in the mobile app vs the desktop version. It needs to be organized by most recent conversation and should not allow for new threads to start with individuals. You can easily end up with 4 threads with the same person and it is really confusing. In addition, there is significant lag with the mobile app. If you get a notification on your phone and you go to open the app, you have to wait a solid 5 seconds for the notification to appear within the app. If you don't, you can't find the message anywhere. In addition, some individuals have a different version of the mobile app and the notifications on their chats never go away even after they have read and responded to them.

Crystal
Office lead- Admin for Weave in VS
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Henritze Dental

5,0 vorige maand Nieuw

Opmerkingen: We love Weave. It works well in all our offices. Installing has been made pretty easy [sensitive content hidden] has always been a huge help over the past year or so working with me to integrate and install at offices. Customer service is usually on point, the chat feature is super nice. Account manager [sensitive content hidden] has been very helpful as well, [sensitive content hidden] did an awesome job before her.

Pluspunten:

The best feature of this product is being able to multi task and take care of multiple patients at one time. We really appreciate being able to be on the phone with a patient and responding to another patient by text to keep the scheduling flowing.

Minpunten:

Integration to communicate to multiple offices when we have such a large group. Some of our offices do different things it would be nice to message another office to set up an appointment for the patient we were referring without having the patient call or us having to call the office to reach someone. Save the Date Reminders are a big issue that hasn't been able to be resolved since our time change on the East Coast back in November all our Save the Dates go out 6:50am when offices don't send out messages before 7am or 7:30am. Multiple reminders are great, it would be beneficial if we could select what our patients would like instead of it being the same across the board. We get messages constantly about the patient had already confirmed their appointment a week ago now its 3 days before they are asking to confirm again. We have it set up like this and want it that way but if a patient doesn't like it they just opt out of text then they get nothing instead it would be nice to select certain reminders per the patients preference.