Pulseway

Low Cost RMM with Great Value

Opmerkingen: We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The cost savings and what I find to be superior scripting automation has made pulseway my favorite RMM to date.

Pluspunten:

Cost Ability to Deploy from local servers Remote Powershell/Command Prompt is a life saver The scheduled execution of Powershell/Batch Scripts Easily control windows updates

Minpunten:

No remote access for Mac OS The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

Eerder overwogen alternatieven: LogMeIn Rescue

Redenen om over te stappen op Pulseway: The tools the software offered combined with the low price point compared to our previous solution.

Excellent product with great customer service

Opmerkingen: From the onboarding on day 1 it has been a really positive experience with good support and backed by excellent customer service and constant improvements to the platform. The endpoint client is simple to setup, the web client is easy to use and allows a lot of fine-grained control and it also provides a lot of peace of mind.

Pluspunten:

Pulseway has given us a really big boost to visibility and issues on our network as well as the power to control both Windows and 3rd party software issues. They also integrate a wide range of products and services which gives us a broad marketplace to choose new IT services from and have them integrate directly into the management platform.

Minpunten:

Being entirely cloud-based there's a bit of a limit to the usefulness of it as an internal diagnostic tool. Although it's capable of a huge amount it's no help when the internet goes out for example.

Eerder overwogen alternatieven: NinjaOne

Redenen om over te stappen op Pulseway: Better value for money for the features they offered. Also their willingness to support SMEs as thoroughly as their bigger clients is really refreshing.

Pulseway is my go-to for remote monitoring and management. Keeps my tech in check on the go!

Pluspunten:

Ease of access, real-time monitoring, efficient alerts. Couldn't do without it!

Minpunten:

Could benefit from more customizable reporting options and expanded integrations.

A good RMM tool at a good price

Opmerkingen: Overall it has been a good platform to use. It offers very helpful tools at a very good price. While I have my complaints about them, they are willing to listen and improve as I have had previous complaints that have been resolved.

Pluspunten:

I like that the platform is constantly improving and adding new features. They are fairly open to criticism and following through on feedback and requests.

Minpunten:

I am not a fan of the lack of certain features on the web app that their mobile app has such as installing apps and running workflows both ad hoc. There is also a lack of dark mode on the web app. My biggest gripe though is their documentation. It feels incomplete and can be tricky finding information on a certain feature.

Eerder overwogen alternatieven: NinjaOne

Redenen om voor Pulseway te kiezen: It is a more mature platform with better remote support features and support for more operating systems.

Redenen om over te stappen op Pulseway: Primarily pricing was the biggest factor. It offered a great price for the features offered.

I would recommend Pulseway to anyone who asks.

Opmerkingen: Overall, the experience with Pulseway has been fantastic. My current Pulseway account manager, [sensitive content hidden], is fabulous. He listens to my concerns, and keeps them in mind while assisting me. [sensitive content hidden] attentiveness and response time is spot on. I wish all my account manager's were as quick to respond and attentive to my needs/requests as he is.

Pluspunten:

Ease of use. Cell phone app, hands down, is the best one we have seen. The phone app and web app work the same, so there is truly no difference. Very quick to respond to a support issue.

Minpunten:

Update schedule. I wish they would publish the update schedule so that we can plan accordingly.

Eerder overwogen alternatieven: ConnectWise PSA en ConnectWise Automate

Redenen om voor Pulseway te kiezen: Features Ease of Use Price Phone app Web app

Overgestapt van: N-central

Redenen om over te stappen op Pulseway: Ease of use, phone app available, web application and price.