--- description: Ontdek de plus- en minpunten van contactSPACE en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: contactSPACE - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Callcenter software](/directory/30007/call-center/software) > [contactSPACE](/software/141507/contactspace) # contactSPACE Canonical: https://www.capterra.nl/software/141507/contactspace Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.nl/software/141507/contactspace?page=2) > contactSPACE is een intuïtieve softwareoplossing voor contactcenters waarmee je team beter hoogwaardige contacten op schaal kan leggen. > > Oordeel: score van **4.8/5** door 11 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt contactSPACE? Bedrijven die hun klantenservice/ondersteuning/interne verkoopactiviteiten willen uitvoeren met een niveau van gemak dat voorheen voorbehouden was aan grote organisaties met een ruim budget en uitgebreide IT-infrastructuur. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.8/5** | 11 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: contactSPACE - **Locatie**: North Sydney, Australië - **Opgericht**: 2014 ## Commerciële context - **Beginprijs**: US$ 150,00 - **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Australië, Canada, Duitsland, Filipijnen, Frankrijk, Hongkong SAR van China, Ierland, Indonesië, Israël, Italië, Maleisië, Nieuw-Zeeland, Singapore, Verenigd Koninkrijk, Verenigde Staten, Zuid-Afrika ## Functies - Agent-interface - Automatic call distribution (ACD) - Automatisch nummers kiezen - Automatische nummerkiezer - Beheer van enquêtes/peilingen - Beller-ID - Bellijstbeheer - CRM - CTI (Computer Telephony Integration) - Callcenterbeheer - Campagnebeheer - Chatbot - Communicatie via meerdere kanalen - Contactenbeheer - Controle van oproepen - Dashboard - E-mailbeheer - Geautomatiseerde routing - IVR - Inbound callcenter - Interactie bijhouden - Invoer via telefoontoetsen - Kwaliteitsbeheer - Leads beheren - Lijstbeheer - Meerdere scripts - Oproepen doorsturen - Oproepen opnemen - Oproepen rapporteren - Oproepen routeren - Oproepregistratie - Oproepscripts - Outbound callcenter - Personeelsbeheer - Planning voor terugbellen - Predictief kiezen - Prestatiebeheer - Rapportage en analyse - Stemaanpassing - Tekst naar spraak - Voicemail - Wachtrijbeheer ## Integraties (15 in totaal) - Amazon Connect - Blackbaud CRM - Blackbaud Financial Edge NXT - Campaign Monitor by Marigold - HubSpot CRM - Keap - NetSuite - Salesforce Platform - Salesforce Sales Cloud - SugarCRM - Twilio - Twilio Flex - Zendesk Suite - Zoho CRM - Zoom Contact Center ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) ## Gerelateerde categorieën - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) - [Predictive dialer software](https://www.capterra.nl/directory/30597/predictive-dialer/software) - [Inside sales software](https://www.capterra.nl/directory/30680/inside-sales/software) - [Telemarketing software](https://www.capterra.nl/directory/31034/telemarketing/software) - [IVR-software](https://www.capterra.nl/directory/30231/ivr/software) ## Alternatieven 1. [Bitrix24](https://www.capterra.nl/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [DialedIn CCaaS](https://www.capterra.nl/software/29589/callcenternow) — 4.8/5 (315 reviews) 3. [Five9](https://www.capterra.nl/software/132405/five9) — 4.2/5 (481 reviews) 4. [PhoneBurner](https://www.capterra.nl/software/134672/phoneburner) — 4.8/5 (176 reviews) 5. [LeadDesk](https://www.capterra.nl/software/130134/leaddesk) — 4.8/5 (13 reviews) ## Reviews ### "Easy to use CCaaS solution" — 5.0/5 > **Paul** | *1 december 2019* | Milieudiensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Ease of use and ability adapt to a consistently changing business environment > > **Minpunten**: Could improve the dashboard refresh rate > > Good experience thus far and would recommend ContactSPACE ----- ### "contactSPACE Review" — 4.0/5 > **Michael** | *25 november 2019* | Fondsenwerving | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Contact Space is very easy to use and understand. It has significantly cut our caller training costs and is easily managed on a daily basis by a number of departments those being the callers, Contact Centre management, Data and Digital teams. The Conversion report built specifically for fundraising is brilliant giving you the ability to track the teams progress 'live'and analyse performance and implement measures for quick performance gains. Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up. > > **Minpunten**: There's nothing that sticks out about the software its self that I would say 'I don't like that". > > Having been with Contact Space for 2 years now I have seen them grow and develop as a company. They have definitely focused more in the last 12 months on providing better service level delivery and resourcing their team with more investment in the areas of specific or tailored development. ----- ### "Good System, Unethical Business Operation" — 5.0/5 > **Chris** | *25 augustus 2021* | Administratie | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: System was overall great in terms of functionality. > > **Minpunten**: Customer Service was unethical and was not applied as per contractual terms. > > The system ContactSpace was provided was great and suited our requirements without fault. However, the application of commercial terms by ContactSpace was highly unethical. When advised we were considering two options for our calling platform, ContactSpace were reasonable in their offer of a 3-month opt-out period under the 12-month contract option. After 3 months of use, which I cannot fault, we advised that the opt-out would be triggered, due to our previous platforms flexibility to increase/decrease the number of callers as required, which ContactSpace did not provide. After being advised of our intention to either reduce the allocated number of user licenses or opt-out the following month (June), ContactSpace failed to accept our position and instead hounded with numerous up-sale calls. Despite contractual terms dictating that monthly use it to be paid in advance and our offer to settle invoices up to the final month of use, June, ContactSpace has sought to hold our organisation accountable for payment many months after use has been terminated. Best to consider the above for small businesses prior to selecting ContactSpace as a service provider. ----- ### "WWF-Australia" — 5.0/5 > **James** | *29 maart 2020* | Fondsenwerving | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The ease of use for my team is invaluable, as well as the customisation. Moving forward we're looking forward to developing the integration across other systems. > > **Minpunten**: It can be very time consuming setting up the call flows, especially for a small team like ours, where other tasks demand attention so 100% of time can't be dedicated to CS. > > Excellent experience thus far, especially in regards customer service from \[SENSITIVE CONTENT HIDDEN\] and technical support team. ----- ### "Fantastic Outbound Solution" — 5.0/5 > **Chris** | *27 november 2019* | Fondsenwerving | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Ease of use, ability to handle many initiatives simultaneously, great oversight of agents activity and output, nicely customisable. > > **Minpunten**: Report and dashboard customisation limited. > > Successfully managing multiple campaigns simultaneously and have seen an increase in contact rate and productivity. Team willing to explore new ideas and help with fill the gaps in our teams knowledge. Great partnership. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.nl/software/141507/contactspace?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/141507/contactspace) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens