contactSPACE

contactSPACE

door contactSPACE

Wie gebruikt contactSPACE?

Companies that want to run their customer service/support/inside sales operations with a level of ease previously reserved for large organisations with deep pockets and extensive IT infrastructure.

Wat is contactSPACE?

contactSPACE is an intuitive, easy to use contact centre software solution that allows you to make better quality contact. Keep agents on-message and create automated in-call workflows with contactSPACE CallGuides. Design engaging agent interfaces with our drag-and-drop editor, and use contactSPACE CRM integrations to ensure personalised contact. Plus, define smart skills-based routing rules, and make the perfect contact at the perfect moment with contactSPACE auto diallers.

contactSPACE - Details

contactSPACE

http://www.contactspace.com/

Opgericht in 2014

contactSPACE - Prijsoverzicht

contactSPACE heeft geen gratis versie en biedt geen gratis proefperiode.

Gratis versie

Nee

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van contactSPACE

Auto-dialer software
Automatisch nummers kiezen
CRM
Oproepen opnemen
Oproepscripts
Oproepverdeling
Predictief kiezen
Preview dialer
Progressief kiessysteem
Telefoongesprekken plannen
Campagnebehee
Escalatiebeheer
Gemengd callcenter
Handmatig kiessysteem
Inbound callcenter
Interactive Voice Response (IVR)
Oproepen opnemen
Oproepregistratie
Oproepscripts
Outbound callcenter
Predictief kiezen
Progressief kiessysteem
Rapportage en analyse
Realtime chatten
Wachtrijbeheer
Beheer van ontvangstbewijzen
Betalingen verwerken
Campagnebehee
Donaties bijhouden
Donorenbeheer
Evenementenbeheer
Gift matching beheer
Mobiel doneren
Online giften
Pandbeheer
Terugkerende giften
Callcenter
Enquêtebeheer
Invoer via telefoontoetsen
Meerdere scripts
Oproepen opnemen
Oproepen routeren
Oproepregistratie
Stemaanpassing
Tekst naar spraak
Voicemail
Automatisch nummers kiezen
Bellijstbeheer
Campagnebehee
Dashboard
Gegevensbeheer
Leaddistributie
Leads vastleggen
Leadscoring
Oproepen opnemen
Prestatiebeheer
Campagnebehee
Campagnespecifieke beller-ID
Controle van oproepen
Leads beheren
Lijstbeheer
Naleving van FCC-richtlijnen
Naleving van FTC-richtlijnen
Oproepen doorsturen
Oproepen opnemen
Telefoongesprekken plannen
Automatische nummerkiezer
CRM
IVR en spraakherkenning
Inbound callcenter
Leaddistributie
Oproepen opnemen
Oproepen routeren
Oproepregistratie
Oproepscripts
Outbound callcenter

Reviews van contactSPACE

5 van 10 reviews worden weergegeven

In totaal
4,8/5
Gebruiksgemak
4,7/5
Klantenservice
4,8/5
Functies
4,4/5
Waar voor je geld
4,7/5
Paul H.
Operations Manager (Contact Centres)
Milieudiensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 1-12-2019

"Easy to use CCaaS solution"

Opmerkingen: Good experience thus far and would recommend ContactSPACE

Pluspunten: Ease of use and ability adapt to a consistently changing business environment

Minpunten: Could improve the dashboard refresh rate

  • Bron van de reviewer 
  • Beoordeeld op 1-12-2019
Hayley H.
Manager
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    Zonder beoordeling
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    Zonder beoordeling
  • Bron van de reviewer 
  • Beoordeeld op 18-4-2016

"The contact centre solution that changed the way my work flows"

Opmerkingen: Before we started using ContactSpace we were using a much more complicated application that had limited usability and in general made my day much less productive. The application regularly had outages which meant that we were unable to make calls from anywhere between two hours to a full day and because we were one of their smaller customers their support was sub-standard. Enter ContactSpace a much easier solution to use and much more reliable system from an operations perspective. We have been using ContactSpace now for around 18 months and in all that time there have been perhaps a handful of blips all of which were sorted in a matter of minutes. For me the ease of use, reliability and adaptability of ContactSpace to our needs has changed the way my work day progresses. I am much more productive as are the agents, I have less (or no) complaints from the agents about the system being down or them not being able to make calls. I love how easily I can import and export data as well as the real time reporting feature which means that I can check where we are in terms of outcomes at any time of the day. The listening in function is also great, with the other application we would have to dial a number and only be able to listen in once the agent was on the call, with ContactSpace all we have to do is click the listen button. It also looks great when we have clients come in to listen to calls or to meet the agents which in turn makes us look good. I would recommend ContactSpace to any business in this industry.

  • Bron van de reviewer 
  • Beoordeeld op 18-4-2016
Michael Y.
Program Manager
Fondsenwerving, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 25-11-2019

"contactSPACE Review"

Opmerkingen: Having been with Contact Space for 2 years now I have seen them grow and develop as a company. They have definitely focused more in the last 12 months on providing better service level delivery and resourcing their team with more investment in the areas of specific or tailored development.

Pluspunten: Contact Space is very easy to use and understand. It has significantly cut our caller training costs and is easily managed on a daily basis by a number of departments those being the callers, Contact Centre management, Data and Digital teams. The Conversion report built specifically for fundraising is brilliant giving you the ability to track the teams progress 'live'and analyse performance and implement measures for quick performance gains. Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up.

Minpunten: There's nothing that sticks out about the software its self that I would say 'I don't like that".

  • Bron van de reviewer 
  • Beoordeeld op 25-11-2019
James L.
Supporter Relations Team Leader
Fondsenwerving, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 29-3-2020

"WWF-Australia"

Opmerkingen: Excellent experience thus far, especially in regards customer service from [SENSITIVE CONTENT HIDDEN] and technical support team.

Pluspunten: The ease of use for my team is invaluable, as well as the customisation. Moving forward we're looking forward to developing the integration across other systems.

Minpunten: It can be very time consuming setting up the call flows, especially for a small team like ours, where other tasks demand attention so 100% of time can't be dedicated to CS.

  • Bron van de reviewer 
  • Beoordeeld op 29-3-2020
Chris J.
Director of Call Centre Operations
Fondsenwerving, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 27-11-2019

"Fantastic Outbound Solution"

Opmerkingen: Successfully managing multiple campaigns simultaneously and have seen an increase in contact rate and productivity. Team willing to explore new ideas and help with fill the gaps in our teams knowledge. Great partnership.

Pluspunten: Ease of use, ability to handle many initiatives simultaneously, great oversight of agents activity and output, nicely customisable.

Minpunten: Report and dashboard customisation limited.

  • Bron van de reviewer 
  • Beoordeeld op 27-11-2019