Wij helpen bedrijven al 18 jaar
betere software te kiezen
contactSPACE
Wat is contactSPACE?
contactSPACE is een intuïtieve, gebruiksvriendelijke softwareoplossing voor contactcenters waarmee je beter hoogwaardige contacten kunt leggen. Houd medewerkers op de hoogte en creëer geautomatiseerde workflows tijdens gesprekken met de belgidsen van contactSPACE. Ontwerp boeiende interfaces voor medewerkers met de editor op basis van slepen en neerzetten, en gebruik de CRM-integraties van contactSPACE om persoonlijk contact te garanderen. Definieer bovendien slimme, op vaardigheden gebaseerde doorleidingsregels en leg op het perfecte moment het perfecte contact met de automatische belfuncties van contactSPACE.
Wie gebruikt contactSPACE?
Bedrijven die hun klantenservice/ondersteuning/interne verkoopactiviteiten willen uitvoeren met een niveau van gemak dat voorheen voorbehouden was aan grote organisaties met een ruim budget en uitgebreide IT-infrastructuur.
Twijfels over contactSPACE?
Vergelijk met een populair alternatief
contactSPACE
Andere goede alternatieven voor contactSPACE
Reviews over contactSPACE
Easy to use CCaaS solution
Opmerkingen: Good experience thus far and would recommend ContactSPACE
Pluspunten:
Ease of use and ability adapt to a consistently changing business environment
Minpunten:
Could improve the dashboard refresh rate
contactSPACE Review
Opmerkingen: Having been with Contact Space for 2 years now I have seen them grow and develop as a company. They have definitely focused more in the last 12 months on providing better service level delivery and resourcing their team with more investment in the areas of specific or tailored development.
Pluspunten:
Contact Space is very easy to use and understand. It has significantly cut our caller training costs and is easily managed on a daily basis by a number of departments those being the callers, Contact Centre management, Data and Digital teams. The Conversion report built specifically for fundraising is brilliant giving you the ability to track the teams progress 'live'and analyse performance and implement measures for quick performance gains. Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up.
Minpunten:
There's nothing that sticks out about the software its self that I would say 'I don't like that".
Good System, Unethical Business Operation
Opmerkingen: The system ContactSpace was provided was great and suited our requirements without fault. However, the application of commercial terms by ContactSpace was highly unethical. When advised we were considering two options for our calling platform, ContactSpace were reasonable in their offer of a 3-month opt-out period under the 12-month contract option. After 3 months of use, which I cannot fault, we advised that the opt-out would be triggered, due to our previous platforms flexibility to increase/decrease the number of callers as required, which ContactSpace did not provide. After being advised of our intention to either reduce the allocated number of user licenses or opt-out the following month (June), ContactSpace failed to accept our position and instead hounded with numerous up-sale calls. Despite contractual terms dictating that monthly use it to be paid in advance and our offer to settle invoices up to the final month of use, June, ContactSpace has sought to hold our organisation accountable for payment many months after use has been terminated. Best to consider the above for small businesses prior to selecting ContactSpace as a service provider.
Pluspunten:
System was overall great in terms of functionality.
Minpunten:
Customer Service was unethical and was not applied as per contractual terms.
Reactie contactSPACE
3 jaar geleden
As mentioned in the review, this customer agrees that contactSPACE is a quality solution. What they don't make clear is that they freely entered into an agreement, which subsequently they wanted to re-negotiate, even though they could have just stopped using the system and then would have had no obligation to us. We tried repeatedly to offer options that suited their new and revised commercial plans without success. The customer happily consumed and continued to use our services without payment at the end of their pilot period (as a result we instigated legal action to recover the debt). We delivered exactly the service contracted and only asked that the customer meet its obligations to that same agreement. The result then being contactSPACE is labelled unethical even though we offered the customer complete flexibility in choosing whether or not to use our product.
WWF-Australia
Opmerkingen: Excellent experience thus far, especially in regards customer service from [SENSITIVE CONTENT HIDDEN] and technical support team.
Pluspunten:
The ease of use for my team is invaluable, as well as the customisation. Moving forward we're looking forward to developing the integration across other systems.
Minpunten:
It can be very time consuming setting up the call flows, especially for a small team like ours, where other tasks demand attention so 100% of time can't be dedicated to CS.
Fantastic Outbound Solution
Opmerkingen: Successfully managing multiple campaigns simultaneously and have seen an increase in contact rate and productivity. Team willing to explore new ideas and help with fill the gaps in our teams knowledge. Great partnership.
Pluspunten:
Ease of use, ability to handle many initiatives simultaneously, great oversight of agents activity and output, nicely customisable.
Minpunten:
Report and dashboard customisation limited.
