Nintex Process Platform

RPA for End Users

Opmerkingen: Nintex RPA aids business in automating their tedious opportunities which do not involve any decision making. From filling out forms to comparing excel sheets, from processing information in emails to consolidation of reports, from server maintenance activities to copying or moving files between source and destination, Nintex RPA servers the purpose.

Pluspunten:

Nintex RPA when compared to professional RPA technologies show cases simplicity in building and deploying the process automation. Nintex RPA is easy to set up, configure and use. Nintex RPA brings in the capabilities of Nintex Platform with ease of process mining and implementation of process automation.

Minpunten:

Nintex RPA is still in its baby stage. It needs a lot of improvement when it comes to execution and control. Exception handling, audit logs, integrations and other vital features need improvement.

Promapp as the leading business processes mapping tool

Opmerkingen: The main business problem Promapp resolves is that it brings the visibility for cross-functional teams to see different processes and how they are related to each other.
Previously the processes were stored in different locations (SharePoint, shared drives, local drives) and mapped in different tools (Excels, Words, Visio diagrams, etc.). Promapp allows to store the processes in one place, which makes global visibility for the company.
Also, the application has an exceptional and fast-case-resolving support team. The team provided me with numerous help and workarounds in a timely manner.

Pluspunten:

I think that the best thing about Promapp is its simplicity. A few hours of training allows to create your first business processes. All features are very easy to find and use, which makes Promapp perfect tool for the majority of end users.

Minpunten:

I could not find the option to bulk import/export larger number of processes at one click. I participate in a project of migrating 100+ processes from another tool to Promapp and such a feature would really save me some time.

Good product with poor account management

Opmerkingen: This review is for the Nintex Workflows on-prem server licenses. It does a better job than SharePoint Designer on the process automation in SharePoint and different applications/servers. However, due to the drama on the account management side and the higher pricing to the cloud, I will not consider implement it in the cloud environment.

Pluspunten:

The workflow design canvas also works as a documentation platform for the project release or even the audit review. With the purchase of license, we can create unlimited workflows with the old pricing model. We learned the new subscription model prices based on the number of workflows on the cloud, and the price is higher than what we would like to afford. I am glad that we only use Nintex Workflows in the on-prem environment.

Minpunten:

The thing that I dislike Nintex most is their horrendous customer service. Within a year of the license purchase, I have been contacted consistently with 6 different account managers and ALL of them wanted to know our company and learn how we used Nintex!?! Initially I talked to them, then I realized every of them is new to Nintex and I just kept repeating the same conversation to different account manager! This company has high employee turnover rate and is very unorganized. They provided me a wrong quote and blamed it to an employee no longer with the company. Though the quote had not expired, Nintex refused to honor it. After we paid. the tech support also issued our renewed server licenses to a wrong person... There is so much drama on the account / license management side of Nintex, which really ruins the reputation of their products.

Scalable Product

Opmerkingen: Outstanding.

Pluspunten:

Nintex neatly fills the gap between SalesForce and emailing a colleague... where a full scale workflow manager is overkill... but unmanaged communication isn't cutting it. For setup, Nintex eschews coding in favour of graphical workflow setups. Each node on the workflow as modular attributes and options that affect how the system works; as the administrator, it bridges your abstract workflow designs with implementing this product 1:1. The user experience is wild: if you implement this product properly, users will *never even know* they're using a workflow manager. Nintex's outputs are sent to users by email; users reply to that same email with custom action words like "approved" or "rejected" which pushes tasks or files to the next steps of the system. I have a lot of experience for technophobes and 'computer challenged' people... Nintex's genius is in talking to those end users like a memo from 1992.

Minpunten:

The product is priced according to the number of workflows, not the number of users. It can be difficult to sell this product in small companies where the ROI is skewed by few users/ numerous workflows. For numerous users/ moderate workflows, this product sells itself.

Easiest software I've ever used

Pluspunten:

The software itself is incredibly intuitive and easy to navigate and use. You can pretty much follow your nose to enter your processes in Promapp within no time at all. Of course you need to map out the process in the format of activities, tasks, notes and attachments first - that's the hardest part. Entering it is quick and easy.

Minpunten:

Not being able to go back to iterative versions of a process, particularly in the early stages before the first publish. Only published versions can be viewed and restored.