Userbrain

Very good platform for user tester

Opmerkingen: I recommend this to all who want to user test and want some extra money. Tests are easy and results come fast. Prices is also good. This is very helpful for me. I'm satisfied with it .

Pluspunten:

This software is very easy to use and light weight too. Great way to get some extra money if you qualify. So many test can see and when qualified these tests everytime I get money. Cool and innovative way for side hustle. I can track all my tests easily and I can edit my test too. Customers support is also good with fast response if any issue regarding test. Price is also good compare to other websites. Test were easy and can be complete fast. Software prices is also cheaper and affordable. Test results come in same day and fast rather than others sites.

Minpunten:

No issue at all with this. Easy to use and fast. Sometimes videos can be laggy. I had some issue with my first test but after some time I handled this situation and submitted my test easily. Some features is missing according to me like demographic are very broad it should be more.

Userbrain is great even if you are a small startup

Opmerkingen: I was not expecting it to be performing that well, to be honest. I am giving a 9 star out of 10, just because I could not see the prototype in the background when I am reviewing the test and also I cannot introduce the tasks to the user step by step.

Pluspunten:

First of all I had to select software that could meet our financial requirements, something not costly, which has a pay as you go model or a monthly subscription, rather than a big annual plan which can be quite a problem with small startups. we had trialled some other software, some famous ones, but the annual plans and the lack of pay as you go model was the problem. I purchased some credits and started testing! The second thing I really liked is the rapid help. With the first video, the prototype did not work and the customer support replied my questions right away. Wasn't really expecting that! Thirdly, the test works well. The users were really clear, and speaking their minds. No problem with that part at all! I can easily share the video with my designers, and take notes. As we are trying to move away from in office testing, I guess this software will be solving that problem easily.

Minpunten:

If only I could see the prototype in the background that would be great. Also, I am sure this is in their roadmap, but can we show the tasks step by step?

Great features and customer services

Opmerkingen: Great features and prompt, caring customer support - thanks team !

Pluspunten:

I have found their customer support team especially outstanding - they have acted on my case promptly, and I have managed to gather testing results in almost no time after their support.I also found their AI analysis tool useful which optimised our workflow massively.

Minpunten:

It could have been more easier to invitate our my own testers (e.g. bulk/automated email invitation feature).

A good idea but need further refinement and improvement

Opmerkingen: Great support and refunds for voided or valueless users. Excellent response rate.

Pluspunten:

Rapidity of responses. Easy to start a test and set it up,

Minpunten:

HALF OF TEST FEEDBACK IS USER READING THE TASK and buggering around with their computer or lack of IT skills eg to click on images to enlarge. Some users just don't actually say much they just read it all out again. Some suers do desktop tests on mobile. This must be prevented. English users tending to be more articulate than US. Lack of demographic section eg income, location in more depth. User background and preferences eg Android or iOS etc. Make sure purchase journey is simpler and easier. To be valid we need a minimum of 5-6 so use that methodological basis for pricing and bundling,

Guided User Tests

Pluspunten:

I love how lightweight getting a user test launched feels and how quickly I get responses. Its great value.

Minpunten:

Customer service team is not very responsive, but I guess you get what you pay for... its not really a problem since the service is so inexpensive.