ReviewTrackers

Great way to keep track of your reviews

Opmerkingen: We like review trackers, but we have also recently started using some other tools that also include review tracking. We plan to evaluate those before renewing our ReviewTrackers contract.

Pluspunten:

We can easily keep tabs on the reviews that are submitted for our various company locations. It track more than just Facebook and Google, too. And the custom reporting alerts are really helpful too.

Minpunten:

It is pretty pricey but is still a helpful tool for us.

Super Helpful!

Opmerkingen: Makes grabbing review data for reports 10x easier! Also love having 1 place for all our reviews over all our properties making it much easier to monitor.

Pluspunten:

Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms. The alert system is super helpful when wanted to respond immediately to those negative reviews! Finally exporting reviews for weekly reports has never been easier

Minpunten:

Not being able to directly respond to some sources without leaving ReviewTrackers (TripAdvisor) Not all review status change automatically when responded outside of ReviewTrackers.

Basic review management

Pluspunten:

ReviewTrackers did what the name implies: tracked and reported on review volume, so that we could see what our customers were saying about us. The out-of-the-box product was very easy to implement, simple to learn, and easy to use.

Minpunten:

Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we would have expected. In addition the product was not as dynamic as we'd hoped. It simply curated and shared reviews as we received them, with little opportunity for customized or segmented reporting. Also, there was a very low level of customer service intervention. Our hospitals want to be able to respond to reviews with a local voice, with local perspectives. We were basically told this wasn't supported.

A good simple & basic product for people looking for easy reputation management

Opmerkingen: I've had a positive experience. My team uses this tool regularly and we don't plan on switching any time soon.

Pluspunten:

This product is very user friendly. It was everything that you need for tracking your brands reputation online, but presents it in a simple and user friendly way. You are able to select the different sites that you want to monitor reviews, set up alerts based on certain specifications and respond to all reviews in a log format. For someone that owns multiple different brands/businesses, this is a quality & scalable solution to monitoring reviews.

Minpunten:

The customer service could be better and the analytics platform could be a bit more sophisticated. But overall, I think the bag for your buck is good with this product.

Great Software for Monitoring Reviews

Opmerkingen: I love Review Tracker. We had to cancel our subscription to this and other social tools at one point and it is the software I missed the most. It streamlines my day to day responsibilities and allows me to report to my team easily and effectively with pre-designed reports that provide all of the necessary information. My colleagues who consume the reports, find them easy to use and allows them to better understand how their locations are operating.

Pluspunten:

This software is easy to use and it an effective to for monitoring and managing reviews as well as sharing data with other departments and the executive office. The customer service team is incredibly helpful and tries to make the process as easy to possible if you are having issues. It is a much more effective tool than responding to reviews on the individual platform as it is more intuitive and can bring multiple locations and review sites into one easy to use dashboard. It also collects historical data giving you the best picture possible of your reviews and ratings.

Minpunten:

While this product is easy to use, there are some down falls. If someone updates a review after it has been posted, Review Tracker does not bring in the updates unless you remove and re add the account. We can't respond to Facebook and TripAdvisor reviews directly from the platform, however, they do provide a link so you can quickly go to the review on the proper site. They do not currently allow you to read and respond to Facebook recommendations, however, they are working on adding this to the platform.