Upserve POS

"Upserve is Second to None"

Opmerkingen: From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

Pluspunten: The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

Minpunten: I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

"Easy and Efficient, Upserve"

Opmerkingen: I do not have a negative thing to say about Upserve.

Pluspunten: The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.

Minpunten: The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.

"Worst POS I've Ever Known"

Opmerkingen: It has been a terrible experience from day 1. We have only used this POS for 2 months and we have had to exchange handhelds in numerous occasions because of software malfunctions and countless other issues related to connections. Because it takes up to 2 weeks to receive a new handheld, we have had to work with limited resources time and again which slows down our ability to serve customers efficiently. In addition to waiting for new products that take so long to come in, we have also spent more money than anticipated on extra equipment that would supposedly enhance the functionality system but never did.

Pluspunten: The appearance is modern-looking and the handhelds are meant to help service.

Minpunten: Where do I start?
-Tickets double print
-Some tickets don't print at all/delay in printing
-Connectivity Issues
-Credit Card Processor stops working
-Some tables don't appear on the screen
-Switches between wifi connections that are not protected on its own
-Handhelds are not screen protected/too fragile
-Random charges appear on the screen for no reason
-Item slection/organization is not efficient
-bug issues
-software malfuntions

"Use Upserve"

Opmerkingen: It is great, particularly the Customer Service has been the best I have dealt with in 25 year in the business

Pluspunten: I think that the integration of POS and Inventory is great and helps in a big way during monthly inventory.

Minpunten: Would like to see two way syncing between the Inventory and POS

"Upserve POS Review"

Pluspunten: Intuitive and user friendly design that is reliable.

Minpunten: We were hoping that the portable POS would not just be shrunken down versions of the normal POS. Some of the charging ports and charging ports have needed to be replace more frequently than we thought they would.