XM for Employee Experience

Easy to use employee satisfaction survey software

Pluspunten:

Easy to personalize survey software to help gauge employee satisfaction, resulting in an easy to read graph showing the strengths and weakness of the business

Minpunten:

Takes some time to set up the questions and the way in which the results will show afterward, however it is well worth the time spent.

We <3 Qualtrics!

Pluspunten:

Qualtrics makes me feel POWERFUL and IN CONTROL. It lets me translate a mess of numbers into meaningful, actionable information that my company can really use. With Qualtrics, I can see opportunities that I was blind to before. The tool is extremely user-friendly, so I spend minimal time learning how to use the tool and can dedicate most of my time to solving problems using the data Qualtrics lets me gather and analyze. But, when I do need a little extra help, the Qualtrics support team is always there for me. I can, of course, search for information online. But I prefer to call the support team. Their reps all have the heart of a teacher. They take the time to teach me how to navigate my way through the challenges I face when designing complex surveys or learning a new element of the tool. Their support team - more than anything - makes me absolutely LOVE Qualtrics. That support team makes this tool worth every penny....and then some.

Minpunten:

I wish the dashboard functionality was available for every survey type. We love the dashboards - prefer them over reports - and would love to have unlimited ability to create and share them.

Heavy, intense surveyor

Opmerkingen: This is an intense option and I found it really overwhelming. I see how the product could garner excellent results and high response rates, but I found it clunky and bloated. For surveys, the simpler the better, and this was far too vast to prove any efficiency for our organization.

Great Software for Employee Experience

Opmerkingen: This was great and finding out what our employees are thinking and steps needed to resolve issues.

Pluspunten:

The ability to customize surveys for specific things you are looking for.

Minpunten:

Nothing, I love the software. I guess because the software is so easy to use it can be difficult knowing how to build surveys to get the results you want.

Turn employees into ambassadors

Pluspunten:

As a startup, it's important that the people who work at your company are also gung-ho about the product and company. This platform helps us to understand our employee behavior, how they like our product, and also their experience in the company.

Minpunten:

Again, similar to a lot of Qualtrics products, if you're not data-minded, it can be daunting to look at a ton of numbers and graphs. Once you get past that, you'll find the insights amazing.

Easy to use. Easy to get results.

Opmerkingen: The survey was very easy to put together, very easy to post on social media as well as E-mail and the results were easy to read and download.

Pluspunten:

The best part about Qualtrics are the built in graphs in the reports section.

Minpunten:

I ran a survey with 7 different multiple choice entries. I used the automatic choices, but it was difficult to find what I wanted because they were not alpha order.

Easy to get feedback

Opmerkingen: Overall, it is great as mentioned in the pros.

Pluspunten:

I like that there is a lot of traffic on the website so people will take the survey. You can get very good data and feedback. It creates charts for you so I just love it.

Minpunten:

I did not see any cons, I just wish multiple people can run one survey.

Quick and Easy Support

Opmerkingen: Using Qualtrics has been great. The software for the most part is all very intuitive and for any questions that I might have, support is quick to help out.

Pluspunten:

Qualtrics support were quick and helpful in responding to my problems. i

Minpunten:

Found myself bouncing between support contacts

Love it!

Pluspunten:

Extremely user-friendly. I would go as far to call it the gold-standard in survey software.

Minpunten:

Honestly I cannot think of a con to this software.

Helpful for our New Hire Surveys

Pluspunten:

Our Talent Acquisition Team has been able to formulate and integrate our New Hire surveys, along with our 30 day follow-up surveys into Qualtrics. The interface and design is both easy to use and visually appealing.

Minpunten:

At this point, no real cons to complain about.

Streamlined our hiring process start to finish

Pluspunten:

I really love the intelligent analytics combined with the exit interview tools! The breakdowns and helpful guides by using these tools has helped us identify some of the key employee retention problems we were facing.

Minpunten:

Probably our hardest sell to our employees using my this software was facing the traditional “I’ve always done things this way” vs embracing a new way of doing things. Once our team got on board and open to the idea of utilizing this product to its full potential, we truly turned around our employee retention.

Great Product

Opmerkingen: The qualtrics customer service is outstanding! They are always available and willing to dig into any problem im experiencing

Pluspunten:

Usability & features- creating visuals in dashboards to tell stories in minutes

Minpunten:

Text IQ- too long to update & dashboard updates also take too long

Robert H. Smith School of Business experience with Qualtrics 360

Opmerkingen: We have been using Qualtrics 360 for teaching leadership development and team skills to undergraduate, MBA and EMBA students for approximately 5 years. We've developed our own 360 tool for use with students as well as a number of team feedback applications. Some faculty are also using it for research purposes; it does a great job of collecting social network information.

Pluspunten:

Once the survey and report format are set up, it's extremely easy to administer even to large groups. The customer support is outstanding; it's rare that I have a question or concern and don't hear back within a couple of hours--often with accompanying video showing how to fix whatever the issue is. The surveys follow Qualtrics format, which makes them easy to set up and administer. It's easy to get information quickly about response rates and to program in reminders.

Minpunten:

It can be challenging to format the reports to show the precise group-level information you want. That said, the outstanding customer support helps a lot with this.

Qualtrics An Effective Survey Tool

Opmerkingen: Qualtrics is a good tool overall! I will still keep using as it helps me in my reports and summaries.

Pluspunten:

I like this because at work I am in charge of reporting the survey results and reports for the school.

Minpunten:

Sometimes it is hard for me to recap the summary and when I copy and recreate a survey form, I find it hard to copy and edit.

My review

Opmerkingen: I would say that it's good but not great. I can do what I need to do, but wish I knew more about what it can do for me.

Pluspunten:

The ability to produce and delivery surveys to specific audiences.

Minpunten:

The use interface is not very user friendly and some of the changes that have happened over the past couple of years came without warning, leaving me to try to figure out the user interface and how to use the tool all over again with no support.

Rapid response, friendly staff, alert to follow up.

Opmerkingen: I always get a quick reply to questions whether they be simple, complex or related to services offered in addition to the survey software. Friendly staff engages in polite conversation after the service issue is solved. I like being able to get to know the staff on a personal level. It helps me to trust that I can call them whenever the need arises. Staff always makes a follow-up the date for all information I need to send them. This helps keep me on task and shows their concern for my projects.

Pluspunten:

ease of use, multiple functions

Minpunten:

um...can't think of one thing!

Qualtrics was great for my project.

Opmerkingen: I used qualtrics to send request to complete survey to more than 5,000 members of a listserv.
I received enough completed responses to reach my sample requirements.
The survey was easy to construct using Qualtrics. I appreciate the options for creating various types of questions.

Pluspunten:

the functionality and diversity of questions

Minpunten:

need to be familiar with featues to get exactly what you want. Some practice with the syste is required.

Qualtrics : Great on the posters, needs more detailing

Opmerkingen: We are gaining validation of our business decisions (HR decisions) by gauging the pulse of the workforce. This is has direct monetary implications (details cannot be shared on an open forum though)

Pluspunten:

The presentation. The impact and the clout it has a pioneer in experience management sells and has the capability to influence decisions at senior leadership level. The representation is in itself an experience managed solution (exactly what qualtrics stands for) that provides insights for action.

Minpunten:

The depth of data. The insights are useful and the vastness of data is also great. However, the statistical depth needs more working on. This might be project based but more research on the depth to which questions poke the survey audience for information has to add another layer. This should be done while keeping the survey feel and experience as good as it is now. Its challenging, but that's what your expect from a top quadrant service provider.

Qualtrics 360 an easy to use tool

Opmerkingen: I was totally unaware of Qualtrics at the begining but the videos posted on website and the customer support helped me getting engaged with Qualtrics and I was able to learn to use this platform in a week.
Thanks for the support the support team is great and they never get troubled sometimes I used to call for some silly doubts but the team helped me learning and understanding the tool at an ease.
Qualtrics 360 has some very cool features of building your own reports and has made my work very easy. I would like to conclude saying "Every firm institute should use Qualtrics for their data analysis".

Great survey tool

Opmerkingen: Qualtrics makes it easy to create, distribute, and analyze surveys. The new reporting features and charts are an added benefit.

Pluspunten:

Easy to use

Easy tool to collect data/info

Pluspunten:

Qualtrics 360 is very user friendly. It can be used to collect data/info or just to organize a party.

Minpunten:

I think the "anonymous" survey is not completely anonymous. I found out that they can still connect your email with your submission.

great voc product. highly recommended

Opmerkingen: great voc product. qualtrics is so easy to use and gives us great insights into how our customer are doing. cant live with out it.

Easy to use for some

Opmerkingen: As an end user who distributes the surveys, its very easy. When I'm managing the surveys its hard to see the end reports, the UI isn't as clean as it could be.

Qualtrics Review

Opmerkingen: Great experience, very easy to use with a very efficient workflow. Easy to teach as well which is always a huge plus.

Best, Intuitive and User-friendly

Opmerkingen: The best survey designing tool ever used! I had designed surveys earlier in CAPI almost 10 years ago...but Qualtrics has given me the best time travel experience in designing surveys. I love their ease of use and design and the flexibility and accommodating nature of the tool. Looking forward to learn more about their other modules so as to have a one stop shop for all our needs...I hope to have long term relationship with Qualtrics considering their tools and support.