Fusebill

Fusebill has gone over and above

Pluspunten:

We had a unique situation with our business and the Fusebill team went out of their way to find a solution. They were able to build an API into our CMS software that our business has to use to integrate the software flawlessly! We have used Fusebill for almost a year now and couldn't be more pleased with our decision.

Minpunten:

So far there are really no cons that come to mind. Maybe that the dashboard isn't customizable although the dashboard they currently have seems to have everything anyone would want on it.

Fusebill Subscription Software

Opmerkingen: We reviewed their features and compared them to other subscription software systems. They will do our invoicing and interface with our other systems.

Pluspunten:

Our company chooses Fusebill as our Subscription Software and Billing System. We are in the process of implementing it now with our internal systems. Great standard accounting reporting.

Minpunten:

One of the limitations is the number of API transactions per day. They use more batch systems instead of real-time transactions. They are used to be the complete billing system.

Global company? Chose other vendor.

Opmerkingen: Unfortunately, none. They only caused problems and waste of time at my company. We never went live.

Pluspunten:

Platform seems complete theoretically covering most of your subscription billing/subscription management needs (we never actually went live, though). - Some good people/professionals in their services organization tried to help, but the overall project was a massive failure.

Minpunten:

During the sales process there we several false mistatements made to us, such as: -- We can cover your subscription management worldwide; -- We have live customers in Brazil, and we can fit your needs there. We can even introduce you to local customers later down the road. -- We integrate with Avalara for global tax calculations; These were all false. - They never were able to issue one invoice/nota fiscal for our international operations; - We wasted almost 2 years and had to drop the implementation project.

Excellent Support, Excellent Team, and Ever Improving

Opmerkingen: Fusebill really listens to their customers and they care! They are very helpful in finding solutions to any issues and always come up with some work around.

Pluspunten:

Their support team is amazing! Very quick and helpful responses by phone, chat or email. Also, they are always improving. I'm loving their new dashboard customization.

Minpunten:

Invoices are written in stone and once posted cannot be edited in anyway unless deleted (this causes movements on the GL). Reports aren't great but ALL the data points are there so if you are an Excel wiz you can make some serious magic. I wish they would become best friends with ChartMogul.

Fusebill for mHelpDesk

Pluspunten:

The Self Service Portal for our customers The ability to auto update experiencing cards Ease of changing/upgrading subscription plans More Secure

Minpunten:

Minor glitches -Address fields sometimes malfunctions when updating billing info - If another account is open in the same browser, sometime accounts will mimic the changes or another