Fusion
Wat is Fusion?
Het vlaggenschipproduct Fusion helpt exploitanten van faciliteiten en eerstelijnspersoneel bij het beheren van hun recreatiefaciliteiten en ondersteunt ook een breed scala aan online diensten. Van lidmaatschapsbeheer tot het controleren van apparatuur en het regelen van de toegang tot verschillende faciliteiten. Fusion is een alles-in-één oplossing die een volledig pakket tools voor verkooppunt, rapportage en communicatie omvat. De nieuwste creaties van InnoSoft zijn de FusionGO mobiele app en FusionIM-software voor competitiebeheer.
Wie gebruikt Fusion?
Fusion wordt gebruikt door recreatiecentra van universiteiten, gemeenten en watercentra in Canada, de Verenigde Staten en Europa.
Twijfels over Fusion?
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Fusion
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Reviews over Fusion
Konya L
User Friendly Fusion!
Opmerkingen: Overall, Fusion has been excellent for Missouri State University. I attended their first Fusion Summit which was a wealth of information. It has been easy to learn, easy to train others and the user manuals are easy to get to for general questions. Did I mention the support staff was great?
Pluspunten:
It is user friendly, works great with our University Banner system and the support staff are excellent. Continual updates and new releases of modules are a great benefit too. Reports are easy to get and it is easy to request enhancements and regular support tickets too.
Minpunten:
Compared to the software we had before, not much to dislike. If there have been issues, the staff have worked with me and/or our Computer Services department to get everything resolved as quickly as possible.
Nina
I <3 Innosoft Fusion
Opmerkingen: Innosoft Fusion has helped our department to achieve a level of excellence than any other software solution could. I have full confidence that this software will continue to be the top-of-the-line solution for years to come. Innosoft has helped me to create a system for measuring impact/reach of marketing campaigns, provide regular communication to members, provide an excellent service experience (Sales, Facility Access, Registrations), and has continued to inspire us to keep pushing boundaries as we evolve with the field of Recreation. I love this company, I value the Innosoft team and I would recommend Innosoft Fusion to everyone (And I do!).
Pluspunten:
I love that this software is dedicated to the success of recreation programs. The Development team, Client Success specialists, Education team and Executive Team are consistently working towards providing a solution which meets the needs of and continues to grow with the ever-evolving field of collegiate recreation. Innosoft Fusion is the BEST software on the market, bar none! It's user friendly, versatile and has helped us further our mission with ease.
Minpunten:
I have worked with Innosoft Fusion very closely for the past two years. During that time, I have developed a phenomenal working relationship with the team. They work diligently to ensure all users and clients are heard, creating new features and functionalities to help better their solution. I would love to see a quicker turnaround on new features. However, both development and Client Success Specialists have always been transparent about what is feasible given their release schedule.
Erica
Fusion
Opmerkingen: Overall, Fusion meets the majority of our facility, program and service needs as a department.
Pluspunten:
I appreciate the quick customer support and friendly education specialists. It is nice that the staff comes from campus recreation.
Minpunten:
We have had several times where our website and client have been down for hours which has negatively affected our services and programs!
Ben
Best Membership Management Software
Opmerkingen: Overall, the innosoft staff are unbelievably nice, competent, and passionate about what they do. They get back to me quickly within minor or major issue which is always comforting. Fusion has made our operations so much better than they have ever have been at WashU and is worth the investment. We have really enjoyed incorporating Fusion into our daily operations.
Pluspunten:
This is by far the most user friendly software for membership management for collegiate recreation. The interface is very appealing which makes educating student/part-time staff easier than other products I've used in the past. I've also found that the staff are extremely helpful and patient in helping work out just about any issue I've encountered. Compared to the other options, Fusion is much greater.
Minpunten:
While I understand each individual school has different needs from the Fusion software, I wish it was a little more customizable on some very minor things within the sales page. When there are buttons that we don't use (like Parking permits for example) I would like to be able to take off this button so our staff doesn't get confused. I would also like to be able to provide prompts for my sales team during certain transactions without having those prompts be public on the website. This could also be something that is fixable, but I'm not sure how to make that happen just yet.
Peter
Campus Recreation software that checks all the boxes
Opmerkingen: We have been a customer of Innosoft Fusion since 2013, and have been extremely happy with the Suite of Software for Campus Recreation, having watched it develop and improve with each release. As a tier 1 University with 40000 students, we have about 6000 daily access events at 4 separate facilities. In addition we have up to 500 unique Program Registrations, 700 Equipment Issue transactions and dozens of in-person or online membership renewals. We have an average of 100 daily visits to our web portal viewing program offerings, and during the late Spring this increases to 1000 unique visits for Swim Lesson registration. Innosoft Fusion handles the traffic seamlessly, and the user experience is such that there is little need for Rec Center IT support. During this time we have also developed a close relationship with Innosoft, such that we consider ourselves a partner in each other's success.
Pluspunten:
This software centralized a number of legacy and one-off applications, such as Memberships, Locker Sales, Facility Access and Equipment Issue into a single suite that is easy to maintain and update.
Minpunten:
I have some outstanding support issues that still have not been fully addressed.
