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Wat is Rentals United?

Rentals United biedt een intuïtief platform dat informatie over panden bijwerkt en dit ook automatisch bijwerkt op meerdere advertentiesites. Rentals United is verbonden met meer dan 60 kanalen, en met meer dan 100 technologieproviders, en biedt betrouwbare tweerichtingsverbindingen, een schaalbare API en meerdere oplossingen voor distributie. De bedrijfssoftware van Rentals United wordt door 60% van 's werelds top 20 vastgoedbeheerders gebruikt, en vertrouwde partners zijn onder meer Airbnb, Booking, HomeAway en Google.

Wie gebruikt Rentals United?

Rentals United is de beste oplossing voor kanaalbeheer die is ontworpen voor middelgrote tot grote verhuurders van vakantiewoningen. Het open technologieplatform verdeelt naadloos over belangrijke advertentiesites.

Rentals United Software - 1
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Twijfels over Rentals United? Vergelijk met een populair alternatief

Rentals United

Rentals United

3,9 (135)
€ 19,00
maand
Gratis versie
Gratis proefversie
39
Geen integraties gevonden
4,0 (135)
3,8 (135)
3,9 (135)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
126
37
4,6 (963)
4,6 (963)
4,7 (963)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over Rentals United

Gemiddelde score

In totaal
3,9
Gebruiksgemak
4,0
Klantenservice
3,9
Functies
3,8
Prijs-kwaliteitverhouding
3,8

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Jarry
Jarry
Franchisee - Owner in Filipijnen
Geverifieerde LinkedIn-gebruiker
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Outstanding Customer Service

5,0 6 jaar geleden

Opmerkingen: We recently resolved our problem on securing the payment and the double booking. The Customer Service in Rentals United is world-class and I never felt alone as I go through the process. The support staff helped me all throughout - from set-up to the actual operation. She was available all the time even thru chat/email/conference-calls for customer concerns. She gave me the resources where to find the info I need and was able to fix the problem. And this is raising the bar of Customer Service because in this fast changing world - people, human interaction, problem-solving, technology, and after sales service, matters. We should place customer service as a top priority that makes our products worthwhile. Profit should always be last as it follows when everything works fine!

Pluspunten:

I work remotely as an assistant to a Property Manager who is also a Realtor. It's just the right app we needed to increase the revenue from the leased properties. Booking confirmations are pouring in, you just have to manage it well.

Minpunten:

You just have to read rules and policies for each of the channels, and be subject to their rules. Other than that everything is fine!

Kimberly
CEO in VS
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Couldn't be happier!

5,0 3 jaar geleden

Pluspunten:

We switched to Rentals United and the experience has been awesome! They have excellent customer service, their training is very well organized and helps you feel confident adding new channels to distribution before you are on your own, and their troubleshooting process is so much easier than what we have worked with in the past. We saw an immediate increase in bookings across our hotel channels and haven't had any issues stemming from their software. They have excellent communication and respond very quickly!

Minpunten:

No cons so far! Easy to use, love the layout, good design, increased our bookings and website placement.

Alexis
Revenue Manager in Spanje
Horeca, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great product and even bette costumer service!

5,0 2 maanden geleden Nieuw

Pluspunten:

As a revenue manager working for a property management company in Barcelona (with 100's of units), I could not be happier with Rentals United. They keep on meeting our needs and their CS representatives (mainly [sensitive content hidden]) excel in their duties with such kindness. 10/10!!

Minpunten:

We have had some minor issues that were quickly dealt with.

Reactie Rentals United

2 maanden geleden

Thank you for the feedback Alexis! We're thrilled to hear we are meeting your needs. Our dedicated customer service reps, are delighted to have provided exceptional service. If you need anything else, just give us a shout. Looking forward to continuing our partnership!

Justin
Justin
Head of Development in VS
Geverifieerde LinkedIn-gebruiker
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Worse software/service I have ever used

1,0 3 jaar geleden

Opmerkingen: We continue to use Rentals United because of our existing integration and a sort of "better the devil you know" outlook. However the many, constant issues we have with the service and support are close to pushing us over the edge to find an alternative.

Pluspunten:

There's really not much positive to say about Rentals United. They do allow us to list our rentals on a variety of channels (VRBO, Booking.com, Expedia) but their product is barely usable in a variety of ways. Really the onl

Minpunten:

Our main interactions with Rentals United are via their API. Our in house PMS software connects to RU and pulls in reservation information, syncs calendars, pricing, taxes, etc. Rentals United API is antiquated (XML only) and barely functional. The endpoints frequently change with no prior warning, and you can tell they have no QA because we'll see that the change was some misspelling of an existing attribute that caused our integration to stop working. We have to depend on a "comments" section in each reservation to pull in vital financial information like how much the guest paid in cleaning and taxes. This information is frequently omitted and RU support just throws up their hands and claims ignorance as to why its not provided. Almost every interaction with support is drawn out and doesn't lead to any positive outcome.

Reactie Rentals United

3 jaar geleden

Hello Justin, we are truly sorry to hear you have had a negative experience with our product and support teams. Please note that your RU Key Account Manager has been trying to contact your team for the past months but has not had any response. These regular meetings between our teams are crucial, as this is our opportunity to communicate any API updates ahead of time and address any concerns you are faced with in an efficient and timely manner.  Our API team has confirmed that our endpoints have not been modified for the last 5 years. Additionally, we have extensively reviewed the requests submitted to our support team and we can confirm that back in August 2021, a more efficient way to extract the fees and taxes was offered as an alternative to using the "comments section". Please contact our team on [email protected] with your updated contact details and we would be delighted to put you in touch with your dedicated Key Account Manager to further discuss your concerns.

Bart
Business Owner in Polen
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Good value for money and customer support

5,0 3 jaar geleden

Opmerkingen: ALL IN ALL, good value for money and a solid product that is being improved constantly.
Prepare for bumps and sweat during integration and use extra external services to generate extra income and make it easier and more guest friendly.

Pluspunten:

STRONG POINTS 1. Rentals United is mostly a solid CHANNEL MANAGER with the broadest spectrum of OTAs available on the market. I've connected to most of them, but 5 top performers generate almost all bookings in London. Still, there were hardly any connection issues after nearly 2 years, and I avoided the nuisance and stress of double bookings and iCals failing, improving my OTA mix and revenue. 2. PRICE The more properties you have better the price. After our research and having circa 40 units to manage, it was the best value for money as the price is fixed and you know exactly how much you will pay. You can integrate some external software which I describe below and that costs extra. 3. INTEGRATION WITH OTHER SERVICES We found external DYNAMIC PRICING integration (Pricelabs, Beyond Pricing or Wheelhouse) and OPERATIONAL APPS (Wishbox, Chekinn, Doinn, HelloHere, SuperHog) great. For payments for direct bookings, you can integrate STRIPE (a flat fee per charge if generated from RU, free if you take payment manually). These apps are optional, and you pay extra for them, but we are glad we found them!

Minpunten:

Free FEATURES could improve 1. BOOK DIRECT Free website generator creates one page per listing, but guest cannot search for availability between all your listings, which makes it not very useful. We mostly get bookings from the OTAs, and direct bookings are from returning guests, so it is not a deal-breaker, but it would be great to have this function. 2. GUEST PLANNER is a place where you can see a snapshot of what is happening at your properties: your current reservations, check-in / check-out; You can also communicate with guests there. It's a bit difficult to use when you have many properties - in our case, we used the multicalendar available in the software and integrated external communication service available on RU. 3. GUEST COMMUNICATION - you will receive messages from all platforms on your email, and you can message guests on most platforms (I believe not all, but I'm not sure) from Rentals United directly. Instead we use one of the integrated software providers for that as it allows us to upsell, take pre-check-in data, security deposit, etc. and communicate via WhatsApp, text message, online chat, so that guests cannot miss our messages - not everyone can access their email at all times, so the text message backup is great.

Reactie Rentals United

3 jaar geleden

Hi Bart! Thank you so much for this amazing review!! We really appreciate your feedback and we are happy that you are satisfied with our product and service. All the negative points you have stated will be taken into consideration for future platform updates. We wish you a wonderful and productive season! The RU Team