Wat is TimeTap?
Serviceproviders missen vaak oproepen van potentiële klanten en besteden uren aan het versturen van herinnerings- en follow-upmails naast het uitvoeren van activiteiten om hun bedrijf te helpen groeien. Deze online oplossing voor het plannen van afspraken is als een winkelwagentje voor services. Het platform verhelpt gemiste oproepen en no-show problemen door klanten hun eigen afspraken te laten beheren. Bedrijven kunnen een planner op hun website opnemen en e-mailmeldingen zo aanpassen dat ze automatisch worden verzonden.
Wie gebruikt TimeTap?
Onafhankelijke professionals en kleine tot middelgrote bedrijven die elke maand grote aantallen afspraken en boekingen hebben.
Twijfels over TimeTap?
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Reviews over TimeTap
A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted team.
Opmerkingen: Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.
As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.
The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.
Reactie Lumaverse Technologies
6 jaar geleden
Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world!
3 years with timetap. Looking forward to many more
Opmerkingen: It has been a great experience. From the start we have learned so much and have created a very large database and complicated ordering process.
Online scheduling,client email conformation and status change triggers
Industry specific limitations. Mobile app would be nice (a working one)Calendar syncing issues over the years. Nor allowing travel time. Those issues seem to have been fixed (yay!)Zip code filtering for Canada with a large amount of postal codes would be nice
Services and availability in the finance world is quite important. TimeTap helps to ensure all things are in order.
Some areas can be redundant and if yo are not familiar with navigating through timetap it can get quite confusing
Bike fitting appointment challenges
Opmerkingen: I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.
sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!)
Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules are not consistent due to staffing and outside commitments. Customers need to have a way to leave the fitter a note about questions or to have the fitter call to talk more about options (ie- I currently do not have a bike, but want to get more info to choose the most appropriate sized bike.) Does not tell customer what to bring to fitting. Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.
Reactie Lumaverse Technologies
5 jaar geleden
Hi Mike, So sorry to read about the issues you experienced here trying to get TimeTap set up for Freewheel. We did just release some updates to how fitters can add their availability this past weekend which may change/improve some of the issues you were explaining here. I'd love to show these to you if there is a time in the coming weeks we can get on the phone together. You can book a support call with me at https://www.timetap.com/online-support-call.html and we can look at some of these items. I know one of the big requests we've gotten from businesses like yours is to allow add ons to appointments which is something we are working on for 2019. We can discuss some of the enhancements you might like as well on the support call. Thanks, Lucy
Eerder overwogen alternatieven:
Zip Code Filter Set TimeTap Apart from Other Apps
Opmerkingen: Introductory and onboarding appointments were readily available and the representatives provided excellent guidance and direction. Configuring the settings and features needed was much easier afterward.
TimeTap is full of features and opportunities to customize settings for locations, staff, services, booking flow, communications and more.
A booking/scheduling mobile app would be great.