Wie gebruikt deze software?

Appcues is geschikt voor elk bedrijf dat een web-app heeft en bij voorkeur een gratis proef- of freemium-product aanbiedt.

Gemiddelde scores

75 beoordelingen
  • In totaal 4.9 / 5
  • Gebruiksgemak 4.8 / 5
  • Klantenservice 4.8 / 5
  • Functies 4.6 / 5
  • Waar voor je geld 4.7 / 5

Productgegevens

  • Beginprijs US$ 249,00/maand
    Zie de prijsinformatie
  • Gratis versie Nee
  • Gratis proefversie Ja
  • Implementatie Cloud, SaaS, Web
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning Kantooruren

Leveranciergegevens

  • Appcues
  • http://appcues.com
  • Opgericht in 2013

Over Appcues

Appcues is de gemakkelijkste manier om je productervaring te personaliseren zonder code te hoeven wijzigen. Niet-technische gebruikers kunnen in minder dan 10 minuten unieke tutorials creëren met een eenvoudig te gebruiken Flow Builder (Chrome-extensie).

Appcues wordt gebruikt door bedrijven als Litmus, Adroll en Wistia voor het gebruik van nieuwe functies, onboarding van gebruikers, in-app-communicatie en meer! De oplossing biedt UI-patronen die je kunt implementeren in je app. Je kunt elke ervaring creëren, uitgeven en meten zonder het gebruik van code.

Functies van Appcues

  • Content maken
  • Contextafhankelijke richtlijnen
  • Enquêtes en feedback
  • Gebruikers inwerken
  • Gegevensvalidatie
  • In-app training
  • Launch management
  • Onderverdeling van doelgroepen
  • Selfservicetools
  • Voor meerdere talen
  • A/B-tests
  • Aanbevelingstoepassing
  • Afgebroken verkoopproces herstellen
  • Behavioral targeting
  • Beheer van ervaringen
  • Campagnesegmentering
  • Contextgevoelige targeting
  • Inhoudsanalyse
  • Klantprofielen
  • Op accounts gebaseerde marketing
  • Websites personaliseren
  • Animatie
  • Bruikbaarheidstests
  • Gebruikersonderzoek
  • Gebruikerstrajecten
  • Heatmaps
  • Niet-gemodereerd testen
  • Prototypen genereren
  • Schermactiviteit vastleggen
  • Voor mobiel
  • Voor websites

De nuttigste reviews van Appcues

Great Onboarding Solution

Beoordeeld op 17-12-2018
Geverifieerde reviewer
Training Specialist III
Computersoftware, 13-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
3 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: We discovered AppCues after making the decision to go with a third-party onboarding software instead of writing it ourselves. This gave us more flexibility in terms of who could control and publish the content (it did not have to be someone on the dev side). We did have some dev and UX involvement initially, but we are pretty much up and running independently now that we have some published flows under out belt. We've used this for onboarding trial users/new customers, feature releases, training notificaitons, and scheduled maintenance notifications so far, but the possibilities seem endless. We do plan to utilize the platform for NPS surveys in the future, but haven't tried it out yet. We have come across a bug or two along the way, but the support team has always been responsive. They have a great trial option as well when evaluating the service. For the price, it was a no brainer for us compared to their competitors and we've been very happy so far.

Minpunten: Would be great if they offered an "opt-out" or unsubscribe option. I do worry about users getting annoyed of seeing certain message groups, like training notifications, etc. It would also be great to have a better format for exports, especially when survey results are involved. Right now they are dumped to an excel spreadsheet which we can further manipulate, but it would be great if it were quicker and easier to get to that data.

LOVE Appcues!

Beoordeeld op 9-11-2018
Jessica G.
Product Manager
E-learning, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We have been using Appcues to deliver our new release announcements. Being a fast growing software company, we release features usually every week or every other week. It is extremely important we keep all our clients informed and up to speed on the platform's most recent capabilities. We need to be able to easily and quickly inform people of these releases in-app and with context. Appcues has allowed us to ensure people are in the know at all times.

Pluspunten: Appcues is a great tool. It is extremely user-friendly, allowing you to create impactful flows that help deliver messages, info and helpful tips directly to your customers. The people at Appcues have been amazing since day 1, always checking in to ensure we found success with their product. I have nothing but good thing to say about Appcues!

Minpunten: There are one or two UX improvements I would make but overall I can't say there is much I dislike!

Appcues is an easy and powerful tool for in system guidance

Beoordeeld op 1-10-2018
Dan M.
Product Manager
Vastgoed, 13-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: It provides a great way of guiding users in the system, about almost anything. With the exception of sending new data through, actually setting up new flows and in system guidance can be done by product or customer success, with no further dev effort needed.

Pluspunten: Appcues is great, offering a simple, effective and easily set-up method to provide in-system guidance and advice. While some small developer effort is required to ensure that Appcues has the data on which you want to base showing cues, the flexibilty of the flows and the granularity with which you can control who seems them is fantastic.

Minpunten: That it requires any developer effort. But the amount is minimised. You're not going to get away with a highly configurable solution that doesn't require some data to be sent to customise it.
And getting data out. It's limited to relatively basic exports. This is particularly annoying when it comes to surveys done through Appcues.

Appcues = Game Changer

Beoordeeld op 24-5-2019
Amanda B.
Director of Customer Relations
E-learning, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We initially used Appcues to support a freemium period we offered to all of our customers, as well as, a beta period that was targeted to a small subset of customers. From those two use cases, we saw immediate increase in engagement as well as a reduction in support tickets. We also include Appcues in our customer support process in which we analyze the common requests and design a self-service component to help deflect related tickets. We've seen between 20 - 40% reduction in support tickets in the related areas!

Pluspunten: Appcues' simple and intuitive design makes it easy to implement and use! We were able to get up and running quickly, with little support and immediate saw results. The Appcues team is super helpful, outgoing and committed to each customer's success.

Minpunten: I don't dislike anything about Appcues. The product could use some enhancements to expand its functionality, such as: adding a scheduling tool, more criteria for establishing / tracking goals, and easier integration with APIs.

Easy to use, fast results!

Beoordeeld op 23-5-2019
Ryan M.
Customer Support Manager
E-learning, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
3 / 5
Functies en functionaliteit
4 / 5
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We have used Appcues in a couple of different ways. We have used it to simply support the launch of a new solution or an enhancement, to provide targeted support during beta testing, and to provide reminders and updates to users. We have barely scratched the surface, and eve have plans to create a "choose your own adventure" set of flows, that allows users to select the amount of detail in a walk through based on their comfort level with our applications. We have seen amazing results in the impact on tickets coming into our Customer Support team.

Pluspunten: In my time using Appcues, it has been incredibly intuitive to use. From creating my first "test" flow, to designing more complex groups of flows that adjust based on user selections, it has been a breeze to use. It is also incredibly versatile when it comes to personalizing and targeting flows to specific groups of use.

Minpunten: One pain point that I have experienced is in the way Appcues interacts with our site. On many pages, users open and close windows without actually navigating away from a specific URL. This can make it tricky to guide users through processes that require the opening or closing of windows and menus. There are workarounds, such as stringing different flows together, but it does make the build experience a little more time consuming and difficult.

Lees meer reviews