Wie gebruikt deze software?

Appcues is geschikt voor elk bedrijf dat een web-app heeft en bij voorkeur een gratis proef- of freemium-product aanbiedt.

Gemiddelde scores

79 beoordelingen
  • In totaal 4.8 / 5
  • Gebruiksgemak 4.7 / 5
  • Klantenservice 4.8 / 5
  • Functies 4.6 / 5
  • Waar voor je geld 4.7 / 5

Productgegevens

  • Beginprijs US$ 249,00/maand
    Zie de prijsinformatie
  • Gratis versie Nee
  • Gratis proef Ja
  • Implementatie Cloud, SaaS, Web
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning Kantooruren

Leveranciergegevens

  • Appcues
  • http://appcues.com
  • Opgericht in 2013

Over Appcues

Appcues is de gemakkelijkste manier om je productervaring te personaliseren zonder code te hoeven wijzigen. Niet-technische gebruikers kunnen in minder dan 10 minuten unieke tutorials creëren met een eenvoudig te gebruiken Flow Builder (Chrome-extensie).

Appcues wordt gebruikt door bedrijven als Litmus, Adroll en Wistia voor het gebruik van nieuwe functies, onboarding van gebruikers, in-app-communicatie en meer! De oplossing biedt UI-patronen die je kunt implementeren in je app. Je kunt elke ervaring creëren, uitgeven en meten zonder het gebruik van code.

Functies van Appcues

  • Content maken
  • Contextafhankelijke richtlijnen
  • Enquêtes en feedback
  • Gebruikers inwerken
  • Gegevensvalidatie
  • In-app training
  • Launch management
  • Onderverdeling van doelgroepen
  • Selfservicetools
  • Voor meerdere talen
  • A/B-tests
  • Aanbevelingstoepassing
  • Afgebroken verkoopproces herstellen
  • Behavioral targeting
  • Beheer van ervaringen
  • Campagnesegmentering
  • Contextgevoelige targeting
  • Inhoudsanalyse
  • Klantprofielen
  • Op accounts gebaseerde marketing
  • Websites personaliseren
  • Animatie
  • Bruikbaarheidstests
  • Gebruikersonderzoek
  • Gebruikerstrajecten
  • Heatmaps
  • Niet-gemodereerd testen
  • Prototypen genereren
  • Schermactiviteit vastleggen
  • Voor mobiel
  • Voor websites

Aanbevolen producten

De nuttigste reviews van Appcues

Help Your Customers Adopt Your Platform Quicker!

Beoordeeld op 11-12-2019
Jared D.
Customer Success Manager
Computersoftware, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
4 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Appcues has been great for efficiently communicating to current customers about new features, updates or issues with our platform being down. We've enjoyed using it so far, but need to take better advantage of all the ways it can be implemented by different departments. We have found that our users' interaction with Appcues has been fairly lower than we'd like, but look to improve the adoption.

Pluspunten: Appcues easily allows us to add in-app messaging to our customers for onboarding, new feature announcements, outage reporting and surveys/feedback. Their interface lays over our app, so we can add various flows and cues without having to bug (pun intended) our engineering team. There's some great reporting features and a good amount of customization through their API and their new integration with Salesforce.

Minpunten: The tool can be a bit buggy at times. If I'm working on a flow, sometimes it won't save my work or may get stuck, so I'll have to refresh the flow builder and pickup where I left off. Also, I can understand how it's challenging to build a UI to do what they do, but I do think there could be some improvements without their builder that would make it a bit more intuitive. I was also very surprised that Appcues didn't use their own product for walking a new user through using their flow builder.

So glad I convinced the boss to pay for this

Beoordeeld op 5-12-2019
Anthony P.
Head of Product Marketing
Informatietechnologie en -diensten, 13-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
4 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We're using it to provide a far better onboarding experience for new users. It's been great so far and we're excited as we're two months in and haven't really scratched the surface of what's possible with Appcues.

Pluspunten: It's incredibly easy to use, the interface is nice and simple - they've prioritised this over just making it look impressive. It doesn't take much time to build impressive and effective experiences for customers. Best of all it allows me to provide the right assistance to my customers at the right time.

Minpunten: The installation is difficult/impossible without the intervention of a developer. It seems to be a very 'American' business in that there's an assumption that creating experiences in English is enough for most people, support for multilingual flows/checklists/NPS is an enterprise feature - which I find bizarre.

Great Onboarding Solution

Beoordeeld op 17-12-2018
Geverifieerde reviewer
Training Specialist III
Computersoftware, 13-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
3 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: We discovered AppCues after making the decision to go with a third-party onboarding software instead of writing it ourselves. This gave us more flexibility in terms of who could control and publish the content (it did not have to be someone on the dev side). We did have some dev and UX involvement initially, but we are pretty much up and running independently now that we have some published flows under out belt. We've used this for onboarding trial users/new customers, feature releases, training notificaitons, and scheduled maintenance notifications so far, but the possibilities seem endless. We do plan to utilize the platform for NPS surveys in the future, but haven't tried it out yet. We have come across a bug or two along the way, but the support team has always been responsive. They have a great trial option as well when evaluating the service. For the price, it was a no brainer for us compared to their competitors and we've been very happy so far.

Minpunten: Would be great if they offered an "opt-out" or unsubscribe option. I do worry about users getting annoyed of seeing certain message groups, like training notifications, etc. It would also be great to have a better format for exports, especially when survey results are involved. Right now they are dumped to an excel spreadsheet which we can further manipulate, but it would be great if it were quicker and easier to get to that data.

LOVE Appcues!

Beoordeeld op 9-11-2018
Jessica G.
Product Manager
E-learning, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We have been using Appcues to deliver our new release announcements. Being a fast growing software company, we release features usually every week or every other week. It is extremely important we keep all our clients informed and up to speed on the platform's most recent capabilities. We need to be able to easily and quickly inform people of these releases in-app and with context. Appcues has allowed us to ensure people are in the know at all times.

Pluspunten: Appcues is a great tool. It is extremely user-friendly, allowing you to create impactful flows that help deliver messages, info and helpful tips directly to your customers. The people at Appcues have been amazing since day 1, always checking in to ensure we found success with their product. I have nothing but good thing to say about Appcues!

Minpunten: There are one or two UX improvements I would make but overall I can't say there is much I dislike!

Appcues is an easy and powerful tool for in system guidance

Beoordeeld op 1-10-2018
Dan M.
Product Manager
Vastgoed, 13-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: It provides a great way of guiding users in the system, about almost anything. With the exception of sending new data through, actually setting up new flows and in system guidance can be done by product or customer success, with no further dev effort needed.

Pluspunten: Appcues is great, offering a simple, effective and easily set-up method to provide in-system guidance and advice. While some small developer effort is required to ensure that Appcues has the data on which you want to base showing cues, the flexibilty of the flows and the granularity with which you can control who seems them is fantastic.

Minpunten: That it requires any developer effort. But the amount is minimised. You're not going to get away with a highly configurable solution that doesn't require some data to be sent to customise it.
And getting data out. It's limited to relatively basic exports. This is particularly annoying when it comes to surveys done through Appcues.

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