Wagepoint

Wagepoint to the rescue

Opmerkingen: Great customer service and easy use of product.

Pluspunten:

As an accounting firm that processes payroll for many clients, it's nice to have a payroll software that is easy to use. Our clients love the online portal and we love that employees can update their own personal information. Wagepoint support is great, and helps us with the set-ups that are less straight forward. Thanks to Wagepoint year ends are a breeze.

Minpunten:

Reporting, I wish list would be that when I find a report that I like that there would be a way to bookmark the report. Also better reporting that shows the remittances made to Quebec and Federal. Right now this all in on report. Also an approval process, so that once I have submitted payroll, that there was a final approval process by the client.

Must Use Payroll Software

Opmerkingen: Wagepoint is our go-to payroll processor. It is super user-friendly, for both myself as the administrator and for our client's employees. We have 16 of our clients on Wagepoint, and that number is continuously growing as it's the processor that we recommend if our current/new clients are looking for a change, or haven't even started on payroll yet.

Pluspunten:

Wagepoint is extremely user friendly. They make all the functions super easy to find and navigate around the pages. Their customer support is extremely professional, and I have only ever had wonderfully helpful people. You are able to integrate to QBO and "push" your payroll journal entries to your payroll clearing account. Super easy to reconcile! Wagepoint submits ROEs, T4s, source deductions, WSIB, and EHT on your behalf. Never have to worry about manual payments!

Minpunten:

Wagepoint is still growing, and it has some functionalities that are still in the works, such as being able to break out CPP and EI in a journal entry for separate departments, or being able to pull in project codes and times from T-Sheets to classify employee's work times automatically instead of manually. All of the basic+ functionalities work wonderfully though. The only viable method of customer support is through email, which can take a while if something is super urgent. Calling in can get you an 'urgent' status, but you still have to wait for someone to contact you back instead of being able to talk to someone on the spot.

Mistake made by Wagepoint in RL-1 Tax File at the same time as tax season started

Pluspunten:

Normally I would have posted something positive, but please take a look at the CON instead before thinking about using Wagepoint.

Minpunten:

The main reason why I'm posting this review: After receiving instructions to send the RL-1 tax file to the government before a certain date, I mailed it as soon as it was ready.Two days after it was mailed, I received an email from Wagepoint telling me that they made a mistake in the tax file. Their solution? Don't mail it. A little too late for that.I now have no option but to wait for Wagepoint to respond. It's unacceptable to have a company dealing with taxes to send out "mistakes".

To the Point

Opmerkingen: Every day use is quick and easy and only takes seconds to input hours. Super useful and easy access to paystubs and T4's as well as employment info.

Pluspunten:

So easy to use and browser usage and localized employment info.

Minpunten:

The App starts off with having a Pin set up for access, and no way to change said pin or set a new one Via the Browser.

Service Extraordinaire!

Opmerkingen: The AWESOME support team provides answers almost instantaneously for any questions or concerns. This type of response and caring are beyond my wildest dreams. Very seldom have I had to wait beyond 24 hours for a response, which may ask for further clarification of the question or it could be the needed answer and action requirements are spelled out for dealing with the problem at hand.

Pluspunten:

Wagepoint is very user-friendly and intuitive.

Minpunten:

Silly as it may sound.....the pulldown menus....not being able to use the "triangle" and having to just click into the box has played havoc with my mind. There used to be a "knowledgebase" where you could go and easily find a solution to your problem without having to overthink how I need to ask the question to get an answer, before having to send out a note to the support team. This has now gone by way of the dodo bird and quite honestly I feel it should be revived.