--- description: Ontdek de plus- en minpunten van Zonka Feedback en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zonka Feedback - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Enquête software](/directory/30092/survey/software) > [Zonka Feedback](/software/137773/zonka-feedback) # Zonka Feedback Canonical: https://www.capterra.nl/software/137773/zonka-feedback Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.nl/software/137773/zonka-feedback?page=2) > Zonka Feedback CX Platform is meerkanaals-software voor enquêtes en feedback. Meet, verbeter en transformeer de klantervaringen van medewerkers. > > Oordeel: score van **4.8/5** door 68 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Zonka Feedback? Zonka Feedback is geschikt voor elke op diensten gebaseerde sector die afhankelijk is van klantervaringen en die de manier waarop feedback wordt verzameld wil veranderen en deze uitgebreid en actiegericht wil maken. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.8/5** | 68 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.9/5 | Gebaseerd op alle reviews | | Functies | 4.7/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Zonka Feedback - **Locatie**: New Delhi, India - **Opgericht**: 2014 ## Commerciële context - **Beginprijs**: US$ 199,00 - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000 - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare sjablonen - Aanpasbare vragen - Anonieme feedback - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - CES-enquêtestructuur - CSAT-enquêtestructuur - Communicatie via meerdere kanalen - Contactenbeheer - Dashboard - Distributie via meerdere kanalen - E-mailmarketing - Enquêtes en feedback - Enquêtes opstellen - Feedbackbeheer - Gegevens importeren en exporteren - Gegevensextractie - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Geplande berichtgeving - Klantensegmenten - Live Results Sharing - Logica voor overslaan - Markeren - Mobiele enquête - NPS-enquêtestructuur - Offline antwoorden verzamelen - Personalisatie van berichten - Prestatiebeheer - Pulse surveys - Q\&A-beheer - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Segmentering - Sentimentanalyse - Sjabloonbeheer - Sms-berichten - Tekstanalyse - Third-Party Integrations - Toezicht houden op klachten - Tools voor gegevensanalyse - Trendanalyse - URL's aanpassen - Vraagstructuren - Vragenbibliotheek - Waarschuwingen/Meldingen ## Integraties (11 in totaal) - ActiveCampaign - Airtable - Freshdesk - Google Sheets - Help Scout - Intercom - Meta for Business - Slack - Twitter/X - Zapier - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Enquête software](https://www.capterra.nl/directory/30092/survey/software) ## Gerelateerde categorieën - [Enquête software](https://www.capterra.nl/directory/30092/survey/software) - [Customer satisfaction software](https://www.capterra.nl/directory/30541/customer-satisfaction/software) - [SMS-enquête software](https://www.capterra.nl/directory/32937/sms-survey/software) - [Kwalitatieve data-analyse software](https://www.capterra.nl/directory/31297/qualitative-data-analysis/software) - [Text mining software](https://www.capterra.nl/directory/30933/text-mining/software) ## Alternatieven 1. [Reviewpro Reputation](https://www.capterra.nl/software/181148/Reviewpro-Reputation) — 4.0/5 (6 reviews) 2. [SurveySparrow](https://www.capterra.nl/software/168823/surveysparrow) — 4.4/5 (121 reviews) 3. [Typeform](https://www.capterra.nl/software/137289/typeform) — 4.7/5 (941 reviews) 4. [Leapsome](https://www.capterra.nl/software/169660/leapsome) — 4.6/5 (97 reviews) 5. [SurveyLegend](https://www.capterra.nl/software/156752/surveylegend) — 4.6/5 (962 reviews) ## Reviews ### "The perfect feedback software" — 5.0/5 > **Shefali** | *27 oktober 2020* | Meubels | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business. > > **Minpunten**: Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great. > > Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me. With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version. Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares. ----- ### "A promising survey software with powerful form builder\!" — 4.0/5 > **Wora** | *10 juli 2021* | E-learning | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: - Survey logic is easy to understand - Once you finish building your survey form, it offers various distribution channels, including SMS, web, QR code, Popup, Embeds, Email, Mobile app, etc. So we can efficiently distribute our survey form to customers. - SMS quota included which is very good for what we pay. > > **Minpunten**: - The form design elements, fonts, Pixel, layout design, are not yet polished. It can improve more beautifully. - File upload form is not here. It will help to create more powerful surveys. ----- ### "User unfriendly tool" — 3.0/5 > **Evija** | *13 oktober 2021* | Financiële dienstverlening | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great\! Customer support is instant and very helpful. > > **Minpunten**: It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY\! Make a mistake by pressing a wrong button and you can delete your work\! Customization was really painful process. If there was no CS, it would be impossible to even launch our project. ----- ### "Great feedback and survey platform. Suitable even for hybrid or traditional businesses" — 5.0/5 > **Julien (Jun Yan)** | *19 juli 2021* | Management non-profit organisaties | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Many things\! Zonka has a modern interface on both the backend and customer-facing form. The survey builder is easy to use and has many pre-made templates. There are many options to distribute the survey, including offline (device kiosk) mode. This makes it a great tool not just for internet businesses but also for brick and mortar / traditional businesses. If you have several physical locations, Zonka even has location reporting (with appropriate plan subscription). White label domain is supported and the set up was very easy and straightforward. You can even export the email template to be used with popular email marketing platforms such as Salesforce, SendGrid, Hubspot and Campaign Monitor. > > **Minpunten**: Very little. Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close. Also, even though there is an option to allow customers to switch language, it would be great if there was an auto translate from english to the other language option for the backend user so that it doesn't need to be retyped from scratch. > > I was searching for an omnichannel way to collect feedback. Some of my customers are not tech-savvy and don't even have an email. With Zonka Feedback, surveys can be collected via SMS or at physical touchpoints too. ----- ### "A great feedback software" — 5.0/5 > **Vrinda** | *12 juni 2020* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great. > > **Minpunten**: Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up. > > We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions. I definitely recommend the tool. For three major reasons - 1. The helpful tool 2. The ease of the software 3. The feedback reporting ----- Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.nl/software/137773/zonka-feedback?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/137773/zonka-feedback) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens