ChartMogul

ChartMogul

door ChartMogul

Wie gebruikt ChartMogul?

800+ subscription businesses of many shapes and sizes use ChartMogul to measure, understand and grow their business, including Typeform, Docker, Pipedrive, Pivotal Labs, Leadpages, LiveChat and more!

Wat is ChartMogul?

Build a better subscription business. ChartMogul gives you 1-click analytics for Stripe, Braintree, Chargify, Recurly & PayPal (or API). Over 800 subscription businesses are using ChartMogul to measure, understand and grow their business, using Churn Rate, LTV, ARPA and tools like Cohort Analysis.
Pipe in external data and create custom user segments to answer questions like "What's the LTV per marketing channel?" or "How much MRR is each sales rep contributing?"

ChartMogul - Details

ChartMogul

https://chartmogul.com

Opgericht in 2014

ChartMogul - Prijsoverzicht

ChartMogul heeft een gratis versie en biedt een gratis proefperiode. ChartMogul betaalde versie vanaf US$ 100,00/maand.

Beginprijs

US$ 100,00/maand

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Training

Live online

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Online

Functies van ChartMogul

Abonnementenbeheer software
Aanmaningsbeheer
Abonnementenbeheer
Annuleringsbeheer
Belastingbeheer
Inkomstenverantwoording
Kortings- en couponbeheer
Productcatalogus
Registratiebeheer
Terugkerende facturering
Testbeheer
Veiligstellingsmiddel inkomsten
Volgen en analyseren van gebruik
Zelfserviceportal
Ad-hocrapporten
Belangrijke prestatie-indicatoren (Key Performance Indicators, KPI's)
Benchmarking
Dashboard
Predictieve analyse
Prestatiemeetwaarden
Publiceren en delen
Scorekaarten
Strategische planning
Trend- en probleemindicatoren
Visuele analyse
Winstgevendheidsanalyse
"Wat-als"-scenario's
Audittrail
Balans
Budgettering/prognoses
Cashbeheer
Consolidering/rollup
Gegevens importeren en exporteren
Grootboek
Multi-onderneming
Toegangsopties/machtigingen
Winst- en verliesrekening
Aanpasbaar dashboard
Financiële verslaglegging
Gegevensbronconnectors
Geplande en geautomatiseerde rapporten
Inzoomen
Marketingrapporten
OLAP
Prognose
Rapport exporteren
Slepen en neerzetten
Verkooprapporten

Reviews van ChartMogul

5 van 31 reviews worden weergegeven

In totaal
4,6/5
Gebruiksgemak
4,4/5
Klantenservice
4,4/5
Functies
4,3/5
Waar voor je geld
4,4/5
Thibaut D.
Growth Engineer
Computersoftware
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 15-12-2017

"Excellent software to keep track of key business metrics"

Opmerkingen: Clear view of all key SaaS metrics especially customer LTV, MoM churn rate, analyzing cohorts, trial to paid subscribers, and of course MRR!

Pluspunten: ChartMogul helps us keep track of our most important business metrics at a glance and accurately. We particularly enjoy the measure of our customer's LTV as well as all the tools related to analyzing churn rate.
Segments are also a huge plus. They're very easy to set up, reuse and modify. This remains true if you're managing metrics on your own or sharing the task with other teammates like we do.
The cohort view is simply one of the best I've ever used. I especially like the ability to drill down on each time period to see what key activity/subscribe/unsubscribe impacted our business in this particular period.
The trial to paid conversion tool is also a big time-saver for us and helps us fine-tune our trial process and the webinars we give to our prospective customers.

Minpunten: Frankly, there's not many things we feel are missing or impractical with ChartMogul. Even the most basic aspects such as easy-to-understand tooltips for employees not familiar with all KPIs and metrics are a home run.

  • Bron van de reviewer 
  • Beoordeeld op 15-12-2017
Sean D.
Controller
Internet, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 31-10-2019

"WOW!"

Opmerkingen: I couldn't be happier. Though ChartMogul is not a billing platform like Zuora or SaaSOptics, it definitely does the analytics part extremely well.

Pluspunten: For the money this product is awesome. We use it exclusively for SaaS metrics and revenue recognition. The great part is this software can do so much more. I would say we use about 20% of the features and that goes a long way!

Minpunten: Nothing. For the money this software is a fantastic analytics software with excellent features. The customer support is also top notch.

  • Bron van de reviewer 
  • Beoordeeld op 31-10-2019
Dawn G.
Founder
Evenementenbureaus, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    2/5
  • Gebruiksgemak
    1/5
  • Functies en functionaliteit
    2/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    2/5
  • Waarschijnlijkheid van aanbeveling
    1/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 21-1-2017

"Good idea, poorly executed"

Opmerkingen: We signed up for Chartmogul despite having metrics available from our own integrated programming for our app and Chargify metrics. The support was abysmal. I wrote no less than 5 times without a single response during my trial period -- a time when one would think their customer service would be fantastic to reduce the very churn they measure, and I only got a response from the CEO after posting to Twitter about the poor response. After my tweet, I heard from them. But when two weeks passed and I asked more questions, again I was disappointed my a lack of response. It took a frustrated email to get an answer. Worse, I wasted a significant amount of time uploading metrics that had unclear and even faulty directives. But worse, when I asked how CM separated their metrics between monthly and annual payers, I learned they were lumped together. This is an absolutely incorrect, and to find out I had spent so much time gathering and manually calculating averages (which should be done automatically), I was frustrated. Most of all were the personal response from the CEO. After first expressing my disappointment over their responsiveness, I asked how I could correct data. It seems that there is no way to correct their faulty metrics, and rather than tell me how to correct it or admit the fault in their coding, they responded with this: "... it does sound as if ChartMogul (as both a product and service fit) might not be the right solution for your business, so it probably makes sense to look around for an alternative analytics vendor...... If you would like us to delete your account I can do this for you, or you could simply login and delete your Data source through the UI and this takes care of removing the data." If you aren't measuring what should be measured, admit it and promise to do better for your clients. Don't kick me to the curb without an explanation. I gave your product a solid effort with hours and hours of effort, and your response felt like you could have cared less.

Pluspunten: It gives you an idea of what your general trends are and the graphs are pretty.

Minpunten: It's based on flawed reasoning. They have data from their own client's data sources but it is not used properly.

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 21-1-2017
Johnny P.
VP Customer Success
Computersoftware, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 4-12-2018

"Simple Interface, Value Packed Data, and Incredible Support"

Opmerkingen: They are a great team to work with. The software is simple and effective. It's a little on the pricy side, but I keep coming renewing because it's worth it.

Pluspunten: 1) I'm in Chartmogul on a daily basis. It's really simple to view metrics like new MRR, churn, and expansion for the week. 2) The flexibility to edit, merge, and connect subscriptions is a huge part of why we chose Chartmogul. As much as we'd like for every deal/subscription to fit the standard mold, a lot of our customers have unique plans with us and the ability to help the system interpret what's going on with the subscription is great. 3) We've changed billing systems in the past and been able to transition Chartmogul to work with both tools. The flexibility to work with both systems helped us keep all the billing history in tact which was a huge win for us. 4) I came to Chartmogul for the basics (new mrr, expansion, churn, etc.) But I love the ability to track trial conversions, cohort analysis, LTV, and cash flow.

Minpunten: I'd love to get a daily digest email with all the revenue movement for the day. Right now you can get email alerts for updates to individual plans, but there isn't an option to schedule a single email with all the changes for the day. It's not a huge deal because I'm in Chartmogul most days, but it would be a great addition that would help us keep our team up to date. Lastly, I'd love the ability to add users and assign them to specific segments. I'd like to give our CSMs access to their accounts only (so they can see rev movement and overall performance of their accounts).

  • Bron van de reviewer 
  • Beoordeeld op 4-12-2018
Guy H.
Cofounder / CEO
Computersoftware, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 23-12-2018

"Has all the metrics you need, and only what you need"

Opmerkingen: We've been using CM for over 3 years to track our metrics, and we love it. Simple to use, has just what we need, very responsive app. Scratched our itch, and then some.

Pluspunten: All the reports are pre-built, with enough customization options to dig into your data. There are also reports present which we probably wouldn't have built if they weren't built in, and they have helped us tremendously.

Minpunten: We've had some inconsistencies around the MRR which was hard to resolve, since we are synching from multiple sources. Also, numbers would sometimes change retroactively and it was really hard to figure out why.
So currently we don't count on the reports to a degree that we base our actual cash flow on it, but the reports are still accurate enough to visualize and analyze trends and segments.

  • Bron van de reviewer 
  • Beoordeeld op 23-12-2018