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Zingtree
Wat is Zingtree?
Met Zingtree kun je op je website interactieve beslissingsbomen, procesgidsen en callscripts aanmaken, aanpassen, implementeren en analyseren.
Zingtree maakt het ongelooflijk eenvoudig om klanten te helpen hun problemen zelf op te lossen, beter door de websites en producten te kunnen bladeren en slim door te verwijzen naar de juiste informatie voor elk proces (intern of klantgericht).
Integraties met Zendesk, Salesforce, Freshdesk, WordPress, Slack, Zapier en andere systemen zijn gratis beschikbaar.
Wie gebruikt Zingtree?
Interactieve beslissingsbomen zijn een geweldige oplossing voor elk bedrijf, project of persoon die tijd en geld wil besparen door het stroomlijnen van overbodige processen, zowel intern als extern.
Twijfels over Zingtree?
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Zingtree
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Reviews over Zingtree
Love it! Use to create comprehensive trees to assist support teams
Opmerkingen:
Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.
Pluspunten:
ease of creating content integration with Wordpress - which hosts our knowledge base. Extremely professional Technical support . support team come back to me in few hours not days. Seamless purchase I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.
Minpunten:
cost. could be more economical. If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.
Quick, efficient, great training tool. Downside is it can be sometime glitch y.
Opmerkingen: Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.
Pluspunten:
Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.
Minpunten:
It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.
Very easy to set up and edit
Pluspunten:
I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).
Minpunten:
Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved. More templates would be a nice addition
Reactie Zingtree
5 jaar geleden
Hi Fran - Thanks for the review. If you have any specific suggestions on how to improve editing, we'd love to hear them. Just about all of our product updates are customer driven. Please reach out to me at [email protected] if you'd like to share your ideas. Thanks, Bill Dettering Zingtree https://zingtree.com
Positive from every perspective!
Pluspunten:
Platform is EXTREAMLY simple to design, implement, manage and scale. In the rare case we had a question, the support team responded very quickly to provide assistance. The team is also very eager to help solve new business problems by adding new functionality to the platform. We are designing new trees across our organization to drive processes optimization.
Minpunten:
Honestly, cannot think of one. Each time I `think that feature would be nice to have, the team points me to the solution.
Zingtree was just what we needed for our call center to troubleshoot!
Opmerkingen: Easy to use, easily customizable, great for new hires and scripting alike!
Pluspunten:
Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.
Minpunten:
Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!
