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Wat is eDesk?

xSellco Helpdesk is de enige speciaal gebouwde helpdesk voor e-commerce. Centraliseer al je klantenvragen en bestelgegevens vanuit elk verkoopkanaal in één verbonden dashboard.

xSellco prioriteert je inbox op basis van urgentie van berichten, evenals discussies in al je verkoop-, verzend- en bestelinformatie zodat je nooit naar klantgegevens hoeft te zoeken. Voorgestelde antwoorden en automatische vertalingen verkorten je reactietijden, wat meer tevreden klanten oplevert.

Gratis proefperiode van 14 dagen.

Wie gebruikt eDesk?

Van kleine startups tot grote ondernemingen, xSellco helpt online detailhandelaars van alle groottes om de complexiteit uit multi-channel klantenondersteuning te elimineren, zodat ze meer klanten sneller kunnen ondersteunen.

eDesk Software - 1
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eDesk Software - 3
eDesk Software - 4
eDesk Software - 5

Twijfels over eDesk? Vergelijk met een populair alternatief

eDesk

eDesk

4,4 (71)
US$ 0,00
maand
Gratis versie
Gratis proefversie
75
25
4,4 (71)
4,1 (71)
4,4 (71)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 15,00
maand
Gratis versie
Gratis proefversie
116
85
4,5 (3.257)
4,4 (3.257)
4,5 (3.257)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor eDesk

Freshdesk
Functies met hoogste score
Beheer van supporttickets
Consumentgericht chatten in realtime
Ticketbeheer
Zoho Desk
Functies met hoogste score
Aanpasbare branding
CRM
Ticketbeheer
CM.com Communications Platform
Functies met hoogste score
Chatten/messaging
Marketing via meerdere kanalen
SMS-marketing
Gorgias
Functies met hoogste score
E-mailbeheer
Macro's/reacties via sjablonen
Ticketbeheer
Zendesk Suite
Functies met hoogste score
Beheer van supporttickets
Consumentgericht chatten in realtime
Ticketbeheer
Freshsales
Functies met hoogste score
Beheer van verkooppipeline
Contactenbeheer
Contactendatabase
Front
Functies met hoogste score
Bestanden delen
E-mailbeheer
Inboxbeheer
Deskpro
Functies met hoogste score
Communicatie via meerdere kanalen
Kennisbankbeheer
Live chatten
Kustomer
Functies met hoogste score
Beheer van supporttickets
Klantendatabase
Live chatten

Reviews over eDesk

Gemiddelde score

In totaal
4,4
Gebruiksgemak
4,4
Klantenservice
4,4
Functies
4,2
Prijs-kwaliteitverhouding
4,1

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Consumentengoederen, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great chat support

5,0 2 jaar geleden

Pluspunten:

Clean easy to use User Interface, snap shot view, grouping priority messages based on smart AI messaging.

Minpunten:

Nothing to mention at present everything works as it should do.

Jerry
Owner in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Easy to use, effective, effecient

5,0 6 maanden geleden

Opmerkingen: Utilize for all customer support uses. Saves time and allows for small support team.

Pluspunten:

Best help desk software out there. Excellent automation, easy to set up, good reporting, able to integrate to all channels, multi-language support,

Minpunten:

Nothings comes to mind as eDesk solves all our needs

Jake
Partnet in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great Product, but Shady Company

2,0 3 weken geleden Nieuw

Opmerkingen: We've used the product since it was called Reply Manager, which was so fairly priced and worked well for our needs. Then it was acquired by XSellco, and it all went downhill. Year after year they increased prices, adding features that small-medium sized businesses may not necessarily need but were forced to adopt. Now as eDesk they again promised certain pricing for us (as a customer for almost a decade, maybe more), and they keep raising the price. No complaints on the product side, it is very robust. But as a company, I am thoroughly upset at their mistreatment and false promises constantly made to us, and would recommend any company trying to keep their support/helpdesk costs under control to stay away and explore other alternatives first. You never know what you'll be forced to pay within the next year...

Pluspunten:

Feature-rich, integrations with marketplaces

Minpunten:

-Make fake promises -Do not honor their pricing commitments -Will raise prices on you again and again -No regard for customer loyalty

Reactie xSellco

2 weken geleden

Hi Jake, It's important to highlight the extensive efforts we've invested in enhancing our product. Over recent years, we've introduced hundreds of new marketplace integrations, significantly improved user interfaces, and advanced AI automation capabilities. This ongoing development reflects our commitment to delivering a product that not only meets but exceeds contemporary standards. Our focus has been on increasing the value of our product substantially while managing to keep our core prices competitive and below the rate of inflation. We believe in offering cutting-edge features and a superior user experience at a reasonable cost. If you would like to let me know your email address I can take a look at your account and see where savings could be made. Our account managemnet team has been in over drive communicating, before during and after any price adjustments so please do reach out to them if you have not done so already.

Andrew
Director in VK
Textiel, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Has saved us time and money

5,0 2 jaar geleden

Pluspunten:

Brings all customer queries from all platforms into a single mailbox. Templates are great and the system has saved us so much time. When I had a problem with messages not sending I contacted the chat and spoke to Aine whom was very helpful.

Minpunten:

There was an update and now the AI suggestions are difficult to select. You have to hover and try and select the response which can be tricky. In the past before the update you could click on the option easier.

Norbert
MD in VK
Afdrukken en drukwerk, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

eDesk review

4,0 6 maanden geleden

Opmerkingen: I was a bit disappointed that my latest inquiry about a new feature went unanswered. This lack of response impacted my overall experience with the platform.

Pluspunten:

I’ve been using eDesk as a support ticket management platform for Etsy, eBay, Amazon, and Shopify. Overall, I find it to be an average solution.

Minpunten:

The platform is slightly expensive but offers decent features for managing multiple channels.