eDesk
Wat is eDesk?
xSellco Helpdesk is de enige speciaal gebouwde helpdesk voor e-commerce. Centraliseer al je klantenvragen en bestelgegevens vanuit elk verkoopkanaal in één verbonden dashboard.
xSellco prioriteert je inbox op basis van urgentie van berichten, evenals discussies in al je verkoop-, verzend- en bestelinformatie zodat je nooit naar klantgegevens hoeft te zoeken. Voorgestelde antwoorden en automatische vertalingen verkorten je reactietijden, wat meer tevreden klanten oplevert.
Gratis proefperiode van 14 dagen.
Wie gebruikt eDesk?
Van kleine startups tot grote ondernemingen, xSellco helpt online detailhandelaars van alle groottes om de complexiteit uit multi-channel klantenondersteuning te elimineren, zodat ze meer klanten sneller kunnen ondersteunen.
Twijfels over eDesk? Vergelijk met een populair alternatief
eDesk
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Reviews over eDesk
Geverifieerde reviewer
Excellent customer support software
Pluspunten:
Plugs and integrates into all the various channels we need to plug into and provides customer information and data within the help desk ticket. Being able to provide Multi-lingual support in our native language is a fantastic feature as is the ability to utilize response templates. Feedback mechanism works very well and easy to customize to our assorted needs.
Minpunten:
Needs to offer an integrated and customizable knowledge base. Ticket numbers are difficult to find. In general, reporting is good but simplistic and needs to be enhanced.
Andrew
Has saved us time and money
Pluspunten:
Brings all customer queries from all platforms into a single mailbox. Templates are great and the system has saved us so much time. When I had a problem with messages not sending I contacted the chat and spoke to Aine whom was very helpful.
Minpunten:
There was an update and now the AI suggestions are difficult to select. You have to hover and try and select the response which can be tricky. In the past before the update you could click on the option easier.
Rachel
It used to be so good
Opmerkingen: Overall, we are disappointed with the product and the service.
Pluspunten:
When "eDesk" was "xsellco" it actually worked, so that was nice.
Minpunten:
It doesn't work. You have to close out the software sometimes to get it to refresh. You will occasionally not be able to open attachments, use snippets, or copy/paste. You will check all folders to make sure there are no overdue messages and then come in the next day to several messages that spontaneously appeared overnight. The "To Do" folder will say one number but then there is not that number of messages in the folder, so the information it displays isn't correct. Every time we try to talk to customer service, they tell us how to sort the messages within the folder, which is not even the complaint we have (though the filters do reset every single time you leave the folder, so you have to re-organize all of your filters every time). Overall it is a terrible site that took away all of the functionality that it previously had. They claim that it is six times faster to answer emails, but it takes twice as long. It reformats your snippets in messages to add extra spaces that need to be taken out every time. It is all ridiculous, especially because it USED to work.
alejandra
edesk as an important part of our business management
Opmerkingen: we have been using this portal as an integral part of our jobs and have allow us to handle customer messaging in a easy way
Pluspunten:
easy axes to emails and ticket handling
Minpunten:
customer service is hard to find and have easy resolutions
Geverifieerde reviewer
Great chat support
Pluspunten:
Clean easy to use User Interface, snap shot view, grouping priority messages based on smart AI messaging.
Minpunten:
Nothing to mention at present everything works as it should do.
