--- description: Ontdek de plus- en minpunten van Help Scout en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Help Scout - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [Help Scout](/software/136909/help-scout) # Help Scout Canonical: https://www.capterra.nl/software/136909/help-scout Pagina: 1 / 10\ Volgende: [Volgende pagina](https://www.capterra.nl/software/136909/help-scout?page=2) > Help Scout is een webgebaseerde helpdesk die is ontworpen voor een geweldige klantervaring. > > Oordeel: score van **4.6/5** door 226 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Help Scout? Bedrijven, groot en klein, die aandringen op een prettige klantervaring. Het platform wordt vertrouwd door 8000 klanten in meer dan 70 landen, waaronder Basecamp, Buffer, GrubHub, AngelList en Timbuk2. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 226 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Help Scout - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: US$ 55,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 208 meer ## Functies - Aanpasbare branding - Aanpasbare sjablonen - Autoresponders - Beheer van supporttickets - Catalog Management - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Contactenbeheer - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gedeelde inboxes - Handtekeningenbeheer - Inboxbeheer - Interactie bijhouden - Kennisbankbeheer - Kennisbeheer - Klantendatabase - Klantgeschiedenis - Live chatten - Macro's/reacties via sjablonen - Mobiele toegang - Priorisering - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Tekstbewerking - Third-Party Integrations - Toegangsopties/machtigingen - Voor meerdere talen - Waarschuwingen/Meldingen - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal - Zoeken in gehele tekst ## Integraties (80 in totaal) - ActiveCampaign - Aircall - AppFollow - Asana - BriteVerify - Campaign Monitor by Marigold - Capsule - Census - ChannelReply - ChargeDesk - Chatra - Churn Buster - ChurnZero - CircleLoop - Clockify ... en 65 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Chatten ## Categorie - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Knowledge management tools](https://www.capterra.nl/directory/30094/knowledge-management/software) - [Email software](https://www.capterra.nl/directory/30553/email-management/software) - [Customer communication management software](https://www.capterra.nl/directory/31002/customer-communications-management/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18770 reviews) 3. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1757 reviews) ## Reviews ### "Help Scout is the most effective method of providing assistance" — 4.0/5 > **Lillian** | *28 augustus 2023* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Helpscout is our principal platform, as the vast majority of our customers require either a knowledge base or live chat help for their enterprises. Therefore, we provided them with a Helpscout-based knowledge library and made live chat available to them. > > **Minpunten**: The platform's interface, especially the inbox UI, has a lot of room for improvement, and there is now just one knowledgebase template/design available, which is disappointing. > > Our clients' enterprises have knowledge bases, live chat, and self-service support widgets from Helpscout. However, since only one KB may be created per subscription, the Helpscout team may look into allowing numerous KBs per workspace. ----- ### "A minimal yet powerful tool for customer support by a support centric team" — 5.0/5 > **Geverifieerde reviewer** | *25 maart 2025* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It's a no frills help desk tool that gets out of your way and just lets you help your customers > > **Minpunten**: The reporting isn't as advanced as some tools out there. > > Help Scout is a great tool made for customer support by customer support. They build great features that directly benefit our support team, and when any issues arise they are responsive and open to changes to help improve the experience for everyone. ----- ### "Help Scout - We're always getting worse" — 1.0/5 > **Thomas** | *1 oktober 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: The price was good, but now I see why they charge so little. > > **Minpunten**: They are constantly making poor decisions when designing updates. The last six months have been update after update that has made the platform harder to use for my agents. Applying Custom Fields, an action that previously took 1 click is now hidden behind a collapsed panels. Adding links is no longer a simple cmd+K macro. They replaced this standard keyboard command with their own internal "Command Pallet," which serves no use to our team. They still don't have SLA support. > > Overall, I regret purchasing Help Scout and plan on switching back to Zendesk. ----- ### "Let Help Scout Help You\!" — 5.0/5 > **CJ** | *8 april 2025* | Gezondheid, wellness en fitness | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Saved replies are a giant help\! Reports help keep tabs on productivity and quality assurance. The new AI features takes a lot of the anxiety out of how to respond in a respectful and professional manner. > > **Minpunten**: I would love to see a possible integration with MindBody software. > > Couldn't imagine my job without it. Makes customer service so much easier\! ----- ### "It couldn't be simpler to use; I adore it\!" — 4.0/5 > **Emma** | *21 augustus 2023* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I really like how Help Scout simplifies the process of reporting, sorting, and monitoring issues for our staff. All of our staff members are comfortable with Help Scout, which is why we've adopted it for internal and external help. The integrated nature of the Docs sites is another perk; I appreciate being able to rapidly link articles and check statistics about which sections of our help libraries are most popular. > > **Minpunten**: For our rather modestly sized support staff, I can think of no significant drawbacks to using Help Scout. I'd like to see a couple additional features in Help Scout, but for our current level of assistance, it's perfect. > > Help Using Scout, you can easily categorize your support requests and generate customized reports for each inbox. We can track the growth of our user base, learn about the challenges our clients have, and observe how our support practices evolve thanks to the reporting tools. It also facilitates reporting on key performance indicators for our business, such as average response and resolution times. ----- Pagina: 1 / 10\ Volgende: [Volgende pagina](https://www.capterra.nl/software/136909/help-scout?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/136909/help-scout) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens