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Wat is Help Scout?
Help Scout kan worden opgeschaald zoals elke andere helpdesk, maar de klantervaring voelt zo gepersonaliseerd als e-mail. Help Scout is ideaal voor bedrijven van elke omvang en ondersteunt bedrijven met meer dan 500 gebruikers. Dankzij de overzichtelijke functionaliteiten van Help Scout kun je teams van elke omvang op elkaar afgestemd houden. Met een optimale rapportagefunctie, geïntegreerde kennisbank, robuuste API, heel veel integraties en een gratis iPhone-app om klanten onderweg te ondersteunen, laat Help Scout je team focussen op wat er echt belangrijk is: je klanten.
Wie gebruikt Help Scout?
Bedrijven, groot en klein, die aandringen op een prettige klantervaring. Het platform wordt vertrouwd door 8000 klanten in meer dan 70 landen, waaronder Basecamp, Buffer, GrubHub, AngelList en Timbuk2.
Help Scout - Details
Help Scout
Opgericht in 2011
Video's en afbeeldingen van Help Scout
Help Scout - Details
Help Scout
Opgericht in 2011
Vergelijk de kosten van Help Scout met soortgelijke producten
Vanaf
Gratis versie
Gratis proef
Help Scout - implementatie en ondersteuning
Ondersteuning
- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Implementatie
- Cloud, SaaS, Web
- Android (mobiel)
- iPhone (mobiel)
- iPad (mobiel)
Training
- Live online
- Webinars
- Documentatie
- Video's
Functies van Help Scout
Customer communication management software
- API
- Aanpasbare branding
- Aanpasbare sjablonen
- Activiteiten volgen
- Activiteitendashboard
- Afdrukbeheer
- Autoresponders
- Batchcommunicatie
- Beheer van meerdere kanalen
- CRM
- Chatten/messaging
- Communicatie via meerdere kanalen
- Communicatiebeheer
- Contactenbeheer
- Contactendatabase
- Contentbeheer
- E-mailbeheer
- E-maildistributie
- Enquêtes en feedback
- Factureren
- Feedbackbeheer
- Historische verslaglegging
- IVR en spraakherkenning
- Inboxbeheer
- Integratie van sociale media
- Integraties van derden
- Interactie bijhouden
- Interactieve inhoud
- Klantendatabase
- Klantgeschiedenis
- Live chatten
- Markeren
- On-demand communicatie
- Oproepen opnemen
- Personalisatie
- Rapportage en statistieken
- Realtime controle
- Realtime meldingen
- Realtime rapportage
- Realtime updates
- SSL-beveiliging
- Samenwerkingstools
- Sjabloonbeheer
- Sms-berichten
- Video-ondersteuning
- Voor meerdere talen
- Waarschuwingen / Escalatie
- Waarschuwingen/Meldingen
- Widgets
- Workflowbeheer
Bekijk de volledige lijst van Customer communication management software
Email software
- A/B-tests
- API
- Aanpasbare branding
- Aanpasbare formulieren
- Aanpasbare sjablonen
- Aanpasbare velden
- Abonnementsbeheer
- Activiteiten volgen
- Activiteitendashboard
- Antwoordbeheer
- Archiveren en retentie
- Autoresponders
- Bewaking
- CRM
- Campagneanalytics
- Campagnebeheer
- Campagnesegmentering
- Chatten/messaging
- Contactenbeheer
- Contactendatabase
- Drip -campagnes
- E-mailbeheer
- E-mailcontrole
- E-maildistributie
- E-mailmarketing
- E-mails bijhouden
- E-mailsjablonen
- Gedeelde inboxes
- Gegevensherstel
- Gestandaardiseerde antwoorden
- Handtekeningenbeheer
- Inboxbeheer
- Integratie van sociale media
- Integraties van derden
- Klantensegmenten
- Klikken bijhouden
- Rapportage en analyse
- Rapportage en statistieken
- Realtime analyse
- Realtime controle
- Realtime rapportage
- Routering
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- Slepen en neerzetten
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- Workflowbeheer
- Zoeken/filteren
Helpdesk software
- API
- Aanpasbare branding
- Aanpasbare formulieren
- Aanpasbare rapporten
- Aanpasbare sjablonen
- Aanpasbare velden
- Activiteiten volgen
- Activiteitendashboard
- Beheer van IT-assets
- Beheer van Service Level Agreements (SLA's)
- Beheer van supporttickets
- Bewaking
- CRM
- Callcenterbeheer
- Chatten/messaging
- Communicatie via meerdere kanalen
- Documenten opslaan
- E-mailbeheer
- E-mailsjablonen
- Enquêtes en feedback
- Feedbackbeheer
- Geautomatiseerde routing
- Gegevens importeren en exporteren
- Helpdeskbeheer
- Integratie van sociale media
- Integraties van derden
- Interactie bijhouden
- Kennisbankbeheer
- Klantendatabase
- Klantenportal
- Klantgeschiedenis
- Live chatten
- Macro's/reacties via sjablonen
- Netwerkcontrole
- Ondersteuningstickets bijhouden
- Prestatiemeetwaarden
- Priorisering
- Rapportage en analyse
- Rapportage en statistieken
- Realtime chatten
- Realtime meldingen
- Ticketbeheer
- Toegang en controle op afstand
- Toegangsopties/machtigingen
- Waarschuwingen / Escalatie
- Waarschuwingen/Meldingen
- Workflowbeheer
- Workflowconfiguratie
- Zelfserviceportal
Klantenservice software
- API
- Aanpasbare formulieren
- Aanpasbare sjablonen
- Activiteiten volgen
- Afsprakenbeheer
- Analyse van klantenservices
- Autoresponders
- Beheer van supporttickets
- Callcenterbeheer
- Communicatie via meerdere kanalen
- Communicatiebeheer
- Contactenbeheer
- Contactendatabase
- Door gebeurtenissen geactiveerde acties
- E-mailbeheer
- Eenmalige aanmelding
- Engagement tracking
- Enquêtes en feedback
- Gegevens importeren en exporteren
- Inboxbeheer
- Integratie van sociale media
- Integraties van derden
- Kalenderbeheer
- Kennisbankbeheer
- Klantendatabase
- Klantensegmenten
- Klantgeschiedenis
- Live chatten
- Meerdere gebruikersaccounts
- Ondersteuningstickets bijhouden
- Op regels gebaseerde workflow
- Oproepen routeren
- Personeelsbeheer
- Prestatiebeheer
- Prestatiemeetwaarden
- Rapportage en statistieken
- Realtime analyse
- Realtime controle
- Realtime meldingen
- Realtime rapportage
- Realtime updates
- Sjabloonbeheer
- Slepen en neerzetten
- Sms-berichten
- Virtuele assistent
- Voicemail
- Waarschuwingen / Escalatie
- Wachtrijbeheer
- Workflowbeheer
- Zelfserviceportal
Knowledge Base Software
- API
- Aanpasbare branding
- Aanpasbare sjablonen
- Catalogiseren/categoriseren
- Chatbot
- Contentbibliotheek
- Dashboard
- Documenten opslaan
- E-mailwaarschuwingen
- Editor met slepen-en-neerzetten
- Feedbackbeheer
- Gebruikersbeheer
- Integratie van sociale media
- Integraties van derden
- Kennisbeheer
- Live chatten
- Mobiele interface
- Mobiele waarschuwingen
- Online forums
- Opmerkingen/notities
- Rapportage en analyse
- Rapportage en statistieken
- Realtime meldingen
- Realtime rapportage
- Rich Text Editor
- SEO-beheer
- Samenwerkingstools
- Sjablonen
- Tekstbewerking
- Voor meerdere talen
- Voorgedefinieerde sjablonen
- WYSIWYG-editor
- Waarschuwingen/Meldingen
- Webmeldingen
- Website-integratie
- Widgets
- Wiki
- Zelfserviceportal
- Zoeken in gehele tekst
Knowledge management tools
- API
- Aanpasbare branding
- Aanpasbare formulieren
- Aanpasbare rapporten
- Aanpasbare sjablonen
- Aanpasbare velden
- Active Directory-integratie (AD)
- Activiteiten volgen
- Activiteitendashboard
- Beslissingsondersteuning
- Bestandsbeheer
- CRM
- Catalogiseren/categoriseren
- Categoriseren/Groeperen
- Chatten/messaging
- Communicatiebeheer
- Configureerbare workflow
- Contentbeheer
- Contentbibliotheek
- Discussies / forums
- Documentbeheer
- Documenten opslaan
- E-mailbeheer
- Eenmalige aanmelding
- Enquêtes en feedback
- Gamification
- Gegevens importeren en exporteren
- Integratie van sociale media
- Integraties van derden
- Kalenderbeheer
- Kennisbankbeheer
- Live chatten
- Markeren
- Online forums
- Opmerkingen/notities
- Prognoses
- Rapportage en statistieken
- Realtime meldingen
- SSL-beveiliging
- Samenwerkingstools
- Slepen en neerzetten
- Tekstbewerking
- Toegangsopties/machtigingen
- Voor meerdere talen
- Waarschuwingen/Meldingen
- Widgets
- Workflowbeheer
- Zelf leren
- Zelfserviceportal
- Zoeken in gehele tekst
Ticketing systemen
- API
- Aanpasbare branding
- Aanpasbare formulieren
- Aanpasbare rapporten
- Aanpasbare sjablonen
- Aanwezigheidsbeheer
- Activiteitendashboard
- Beheer van supporttickets
- Bemiddeling van kaartverkoop
- Bezoekersregistratie
- Consessiebeheer
- E-mailherinneringen
- E-mailmarketing
- Elektronische betalingen
- Enquêtes en feedback
- Evenementenbeheer
- Evenementenkalender
- Evenementplanning
- Evenementtickets
- Gebeurtenissen volgen
- Gegevens importeren en exporteren
- Gereserveerde zitplaatsen
- Integratie van sociale media
- Integraties van derden
- Kaartverkoop
- Kaartverkoop ter plaatse
- Kalenderbeheer
- Klantendatabase
- Klantgegevensbeheer
- Kortingsbeheer
- Mobiele kaartverkoop
- Mobiele toegang
- Online kaartverkoop
- Overzicht beschikbare plekken
- Personeelsbeheer
- Promotiebeheer
- Rapportage en analyse
- Rapportage en statistieken
- Realtime analyse
- Realtime rapportage
- Registratiebeheer
- Seizoenskaarten
- Sociale promotie
- Streepjescodes en tickets scannen
- Thuis afdrukken
- Tickets reserveren
- Verkooppunt
- Verkooprapporten
- Verwerking van creditcards
- Websitebeheer
Alternatieven voor Help Scout
Meer alternatieven voor Help Scout
Reviews over Help Scout
Lees alle 169 reviews
Greg H.
Completely changed our business - for the better
Opmerkingen: Most companies using Help Desk software are in software development, tech or online commerce of some kind. We're in the boring, traditional business of veterinary medicine practice, and deal with hundreds of emails a day from clients and the rest of the outside world. We're the only vet company I know of that uses a help desk, and we use Help Scout - and absolutely LOVE it. We did use Zendesk previously, but found that it's way too complicated and not very personal. Pet owners don't want to be given a ticket # and feel like they're speaking to a robot. Help Scout solved that immediately when we switched. We have a lot of complex conversations via email that require multiple people being involved, communicating internal messages to each other about certain threads, etc. etc. Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability. On top of that, we've found their support team to be kick ass, highly responsive and always eager to try and figure out a solution to any issue we bring them. We are very loyal Help Scout clients, and plan to be for a long time.
Pluspunten:
- extremely simple to use and understand as a user - treats communications like human beings and provides a much more personal feel to communication (as opposed to making people feel like numbers) - fantastic support team that's very responsive and solution focused - solid API that allows you to bring in data from other apps so that you have a consolidated view of a client, beyond just their email history
Minpunten:
- wish that the interface could be a little more customized for our specific needs - really don't have any downsides to it - it's a great product
Celeste O.
Overwogen alternatieven:
Great customer focused company to work with!
Opmerkingen: Excellent. While there is some admittedly cool functionality that other CRMs offer at higher prices, they don't make sense for our current business needs and you really can't beat Helpscout when it comes to their customer service and help resources. It's excellent working with a team who really care what their customers and their customers' customers think.
Pluspunten:
Their entire philosophy is centered around customer satisfaction and success. This mirrors our own approach and it's great seeing that in action. They are also great at handling questions and service requests, and I love all the support and information resources they offer.
Minpunten:
I wish the reporting functions were better and more detailed. Sometimes when something wasn't functioning in a way that worked for it, their response was suggesting a work around that would require a service plan upgrade when I figured out a work around that could work at our current level, but that is a very minor gripe.
Abraham C.
Great for Basic Customer Support
Opmerkingen: I have nothing to say about Help Scout's services, it does an excellent job, hands down. Though it's lacking some features and the pricing is a little bit high based on what features they offer. If you want just a basic customer service software for handling emails then Help Scout is a good choice.
Pluspunten:
Help Scout does what it's supposed to do and it's very good at it. No doubt about that. It's the very main reason why many companies trust Help Scout for their customer support management. You can create automations, saved replies, a knowledgebase, and a chat widget (they call it Beacon). Everything works as it's supposed to and we never had any issues so far. It's really easy to set up automations and saved replies, no need to look into their help docs. You just need to use your common sense to navigate through the dashboard. I am using it daily for my client's e-commerce business for the past 6 years and I can say that it's a really solid product. I also like their mobile app because it works really well. This is very important so you can attend to your customers even when you're not at your desk. Most customers want very quick responses and so the mobile app will be very handy when you don't have access to a computer. There's no issue with deliverability as all our emails and replies went straight to customers' inboxes, which is very critical for this kind of app.
Minpunten:
I found another software that has more features than this app and the pricing is also good. I wish Help Scout will have a feature where you can snooze or schedule an email or reply, and the ability to create embeddable forms. Also, I wish you can connect your social media accounts so you will be able to easily monitor your social media audiences when they message you or when they comment on your posts. These are available on the other software I found and it is a great alternative to this software.
Geverifieerde reviewer
Great for small teams!
Opmerkingen: When looking for customer service platforms, a lot of people will want it to feel human. Oddly, I love that it can be used to send confidential documents securely, and I don't have to interact. It's a great timesaver that way, especially when the people on the other end are using it for the same reason. Yes, you can add more personality and humanity, but in my case, I like being able to work uninterrupted, and no one ever has to say "have a nice day" because all we're doing is sending documents. If you're looking for something a little more personal -- it can absolutely be used that way. The notes and chat functions are helpful, and Help Scout is pretty adaptable to whatever your customer service philosophy entails.
Pluspunten:
-Extremely easy to set up, add employees to, and use on a daily basis without hassle. -Love the option to assign communications and update the status of them. -Simple, straightforward design. -Did I mention is was easy? Almost no training required.
Minpunten:
-It would be nice to have more customization options. The simplicity is of appeal here, but the limitations are noticeable.
Geverifieerde reviewer
Easy to use and helpful features
Opmerkingen: Very helpful and friendly e-mail platform for customer service and customer service related analytics.
Pluspunten:
I like that it is very easy at the eye, we use it mainly for customer service and e-mail threads are really easy to catch up on even if conversations are several or long. Also Love the preset answers feature, very helpful for general questions.
Minpunten:
The thing I like the least is that filters are not the friendliest sometimes besides the filter you need to look further yourself for specific info.
