Wat is Help Scout?

Help Scout kan worden opgeschaald zoals elke andere helpdesk, maar de klantervaring voelt zo gepersonaliseerd als e-mail. Help Scout is ideaal voor bedrijven van elke omvang en ondersteunt bedrijven met meer dan 500 gebruikers. Dankzij de overzichtelijke functionaliteiten van Help Scout kun je teams van elke omvang op elkaar afgestemd houden. Met een optimale rapportagefunctie, geïntegreerde kennisbank, robuuste API, heel veel integraties en een gratis iPhone-app om klanten onderweg te ondersteunen, laat Help Scout je team focussen op wat er echt belangrijk is: je klanten.

Wie gebruikt Help Scout?

Bedrijven, groot en klein, die aandringen op een prettige klantervaring. Het platform wordt vertrouwd door 8000 klanten in meer dan 70 landen, waaronder Basecamp, Buffer, GrubHub, AngelList en Timbuk2.

Help Scout-video Help Scout Software - 1 Help Scout Software - 2 Help Scout Software - 3 Help Scout Software - 4 Help Scout Software - 5

Twijfel je over Help Scout? Vergelijk met een populair alternatief

Help Scout

4,7 (183)
Help Scout
US$ 20,00
maand
Gratis versie
Gratis proefversie
75
79
4,7 (183)
4,5 (183)
4,7 (183)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Waar voor je geld
Klantenservice
US$ 15,00
maand
Gratis versie
Gratis proefversie
127
85
4,5 (2.656)
4,4 (2.656)
4,5 (2.656)
Waarom krijg ik dit te zien?

Alternatieven voor Help Scout

Freshdesk is eenvoudig te gebruiken klantenservice software die meer dan 40.000 bedrijven wereldwijd helpt om geweldige klantervaringen te creëren. Meer informatie over Freshdesk
ServiceNow Customer Service Management is built for the digitally connected service economy.
Jouw alles-in-één platform voor multi-channel communicatie.
Cloudgebaseerde oplossing waarmee bedrijven e-mails over meerdere gebruikersaccounts kunnen verzenden, ontvangen, organiseren, vertalen en plannen.
's Werelds eerste platform voor klantberichten dat is gericht op bedrijfsgroei
Zendesk stelt bedrijven in staat om uitstekende klantenondersteuning te bieden via meerdere kanalen, waaronder e-mail, chat, telefoon en sms.
Het moderne helpdeskplatform voor elk type organisatie. Gehoste cloud of installeerbare lokale versie voor zelfhosting.
Geweldige klantenservice begint met betere helpdesksoftware. Win meer klanten door uitstekende klantenservice te bieden met LiveAgent. Meer informatie over LiveAgent
Ticket Management, Customer Success, Customer Experience, Knowledge Base, NPS, CSAT, CES, Customer portal, Mobile apps, CRM data Sync
Stel klantenservice centraal in je bedrijf. Maak vertegenwoordigers productiever, managers invloedrijker en geef klanten meer mogelijkheden. Meer informatie over Zoho Desk
Met Service Cloud bied je snelle en productieve service via de telefoon, e-mail, webchat of social media. Meer informatie over Salesforce Service Cloud
Hoogwaardige oplossing ontworpen voor effectieve samenwerking, communicatie, sociale netwerken en workflow- en kennisbeheer. Meer informatie over Bitrix24
EcholoN, het softwarepakket voor servicebeheer, vertegenwoordigt een allesomvattende oplossing voor service, ondersteuning en klantenservice.
SAAS-platform dat servicebeheer op ondernemingsniveau biedt via geautomatiseerde routing, waarschuwingen, interactietracking en meer.
Kustomer is het omnichannel SaaS CRM-platform dat de klantenservice van ondernemingen opnieuw vormgeeft om opvallende ervaringen te bieden.
C2 ATOM is a powerful online IT service management software, fully customizable to your operational performance enhancement needs.
User.com is een geavanceerd marketing- en verkoopsysteem dat helpt bij het automatiseren van gepersonaliseerde communicatie en het stroomlijnen van bedrijfsprocessen.
Omnichannel platform voor klantenbinding: livechat, sms-tekstintegratie, supportticketbeheer, kennisbank, Facebook en meer.
INSIDE van Powerfront is omnichannel klantenservice software die online naadloos een persoonlijke beleving reproduceert.
Helpdesksoftware gebouwd voor business-to-business klantenondersteuning. Verlaag de kosten en verbeter tegelijkertijd klanttevredenheid.

Reviews over Help Scout

Gemiddelde score

In totaal
4,7
Gebruiksgemak
4,7
Klantenservice
4,7
Functies
4,3
Waar voor je geld
4,5

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
69%
4
27%
3
4%
Greg
Greg
Canada
Geverifieerde LinkedIn-gebruiker
Diergeneeskunde, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

Completely changed our business - for the better

5,0 6 jaar geleden

Opmerkingen: Most companies using Help Desk software are in software development, tech or online commerce of some kind. We're in the boring, traditional business of veterinary medicine practice, and deal with hundreds of emails a day from clients and the rest of the outside world. We're the only vet company I know of that uses a help desk, and we use Help Scout - and absolutely LOVE it. We did use Zendesk previously, but found that it's way too complicated and not very personal. Pet owners don't want to be given a ticket # and feel like they're speaking to a robot. Help Scout solved that immediately when we switched. We have a lot of complex conversations via email that require multiple people being involved, communicating internal messages to each other about certain threads, etc. etc. Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability. On top of that, we've found their support team to be kick ass, highly responsive and always eager to try and figure out a solution to any issue we bring them. We are very loyal Help Scout clients, and plan to be for a long time.

Pluspunten:

- extremely simple to use and understand as a user - treats communications like human beings and provides a much more personal feel to communication (as opposed to making people feel like numbers) - fantastic support team that's very responsive and solution focused - solid API that allows you to bring in data from other apps so that you have a consolidated view of a client, beyond just their email history

Minpunten:

- wish that the interface could be a little more customized for our specific needs - really don't have any downsides to it - it's a great product

Celeste
Customer Support Lead in Hongarije
Afdrukken en drukwerk, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Great customer focused company to work with!

5,0 3 jaar geleden

Opmerkingen: Excellent. While there is some admittedly cool functionality that other CRMs offer at higher prices, they don't make sense for our current business needs and you really can't beat Helpscout when it comes to their customer service and help resources. It's excellent working with a team who really care what their customers and their customers' customers think.

Pluspunten:

Their entire philosophy is centered around customer satisfaction and success. This mirrors our own approach and it's great seeing that in action. They are also great at handling questions and service requests, and I love all the support and information resources they offer.

Minpunten:

I wish the reporting functions were better and more detailed. Sometimes when something wasn't functioning in a way that worked for it, their response was suggesting a work around that would require a service plan upgrade when I figured out a work around that could work at our current level, but that is a very minor gripe.

Jakub
Customer Success Manager in Polen
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

One of the best products I've ever used

5,0 2 maanden geleden

Opmerkingen: It was truly great: managing emails and knowledge base, getting reports, adding in-app tooltips - all of that worked flawlessly, and in rare occasions in which I had to contact their support, it was one of the best experiences as well. If I could choose the tool to handle customer support again, I would go for Help Scout - and I suggest you (aka the reader) to do just that!

Pluspunten:

It makes managing incoming cases feel good - I've tried and seen other tools used primarily for customer support, and none of them were comparable to Help Scout for me. In Help Scout the entire UI puts the focus on serving the customer right, being light on unnecessary noise. Might sound cheesy, but somehow lets you connect better with the person on the other side of the screen.

Minpunten:

That I had to stop using it recently :( Other than that I didn't really find anything that I disliked there.

Geverifieerde reviewer
Director of Customer Success in VS
Geverifieerde LinkedIn-gebruiker
Consumentendiensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Good for a temporary fix.

3,0 12 maanden geleden

Opmerkingen: It's a good basic system. If you are looking for a ticket system this is a great choice.

Pluspunten:

Ease of use Knowledgebase was easy to implement Ticket system works as it should

Minpunten:

Our business needed customer management and HelpScout was not a good solution for that.

Laurène
Head of Customer Success in Frankrijk
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Help Scout is great for small teams looking for a simple and inexpensive shared inbox

4,0 3 maanden geleden

Opmerkingen: Help Scout is a great option for small to medium teams who do not want and overly complicated and pricy Help Desk software. It lacks some nice-to-have features but it will still help you provide great customer service.

Pluspunten:

Help Scout is great for our 4-person Customer Success Team. We have been using it for over a year and it helps us provide high-quality customer support. It is easy to use, our customers like it because our emails look just like normal emails. Their support team is great, we always get quick and relevant answers.

Minpunten:

I think the reporting feature could really be improved, and we would appreciate a few more features to improve the daily management of support tickets.