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Help Scout
Wat is Help Scout?
Help Scout kan worden opgeschaald zoals elke andere helpdesk, maar de klantervaring voelt zo gepersonaliseerd als e-mail. Help Scout is ideaal voor bedrijven van elke omvang en ondersteunt bedrijven met meer dan 500 gebruikers. Dankzij de overzichtelijke functionaliteiten van Help Scout kun je teams van elke omvang op elkaar afgestemd houden. Met een optimale rapportagefunctie, geïntegreerde kennisbank, robuuste API, heel veel integraties en een gratis iPhone-app om klanten onderweg te ondersteunen, laat Help Scout je team focussen op wat er echt belangrijk is: je klanten.
Wie gebruikt Help Scout?
Bedrijven, groot en klein, die aandringen op een prettige klantervaring. Het platform wordt vertrouwd door 8000 klanten in meer dan 70 landen, waaronder Basecamp, Buffer, GrubHub, AngelList en Timbuk2.
Twijfels over Help Scout?
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Help Scout
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Reviews over Help Scout
Customer relationship management platform
Pluspunten:
It automates the entire customer relations process. A customer relationship management platform, livechat, customer support tickets...
Minpunten:
Too many functions can make it a little difficult for beginners to get to grips with the interface
Very Solid Ticketing System
Opmerkingen: Overall, we absolutely love the app. It has suited our needs perfectly.
Pluspunten:
Love that you can set up multiple mailboxes and have multiple emails routing in to one space. The ability to see when a customer has viewed an email is also particularly useful and the search option is perfect.
Minpunten:
Keeps disconnecting from apps and support couldn't fix it. No desktop notifications which would be immensely helpful.
Eerder overwogen alternatieven:
Good for a temporary fix.
Opmerkingen: It's a good basic system. If you are looking for a ticket system this is a great choice.
Pluspunten:
Ease of use Knowledgebase was easy to implement Ticket system works as it should
Minpunten:
Our business needed customer management and HelpScout was not a good solution for that.
Help Scout is the most effective method of providing assistance
Opmerkingen: Our clients' enterprises have knowledge bases, live chat, and self-service support widgets from Helpscout. However, since only one KB may be created per subscription, the Helpscout team may look into allowing numerous KBs per workspace.
Pluspunten:
Helpscout is our principal platform, as the vast majority of our customers require either a knowledge base or live chat help for their enterprises. Therefore, we provided them with a Helpscout-based knowledge library and made live chat available to them.
Minpunten:
The platform's interface, especially the inbox UI, has a lot of room for improvement, and there is now just one knowledgebase template/design available, which is disappointing.
Eerder overwogen alternatieven:
A great help desk platform
Opmerkingen: It's a great platform for small to medium scales businesses looking for a help desk platform. It has some key features which cover the majority of everyday needs with the added benefits of additional items which could be used as you expand.
Pluspunten:
Help Scout has been a great help desk platform for our business. Outside managing customer queries, we've utilized their workflow and saved reply features to semi-automate and fully automate several key areas. This has saved a lot of time and allowed us to focus on the customer. We've also been able to build our customer query management process around Help Scout and use this across multiple teams. It's a straightforward and easy-to-use platform that is intuitive in some aspects.
Minpunten:
While their workflow functionality is good, some areas are missing that would benefit this function. It would also be great if Help Scout had an internal SLA feature which was broad enough to cover various SLA scenarios.
