Wat is Help Scout?

Help Scout kan worden opgeschaald zoals elke andere helpdesk, maar de klantervaring voelt zo gepersonaliseerd als e-mail. Help Scout is ideaal voor bedrijven van elke omvang en ondersteunt bedrijven met meer dan 500 gebruikers. Dankzij de overzichtelijke functionaliteiten van Help Scout kun je teams van elke omvang op elkaar afgestemd houden. Met een optimale rapportagefunctie, geïntegreerde kennisbank, robuuste API, heel veel integraties en een gratis iPhone-app om klanten onderweg te ondersteunen, laat Help Scout je team focussen op wat er echt belangrijk is: je klanten.

Wie gebruikt Help Scout?

Bedrijven, groot en klein, die aandringen op een prettige klantervaring. Het platform wordt vertrouwd door 8000 klanten in meer dan 70 landen, waaronder Basecamp, Buffer, GrubHub, AngelList en Timbuk2.

Waar kan Help Scout worden geïmplementeerd?

Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel)

Over de leverancier

  • Help Scout
  • Opgericht in 2011
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, Brazilië, Canada, China, Duitsland en nog 5 andere

Talen

Engels

Over de leverancier

  • Help Scout
  • Opgericht in 2011
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, Brazilië, Canada, China, Duitsland en nog 5 andere

Talen

Engels

Video's en afbeeldingen van Help Scout

Help Scout Software - 1
Help Scout Software - 2
Help Scout Software - 3
Help Scout Software - 4
Help Scout Software - 5
Nog 6 andere bekijken
Help Scout-video
Help Scout Software - 1
Help Scout Software - 2
Help Scout Software - 3
Help Scout Software - 4
Help Scout Software - 5

Vergelijk de kosten van Help Scout met soortgelijke producten

Help Scout

US$ 15,00/maand
Gratis versie
Gratis proef
US$ 19,00/maand
Gratis versie
Gratis proef
US$ 38,00/maand
Gratis versie
Gratis proef
US$ 18,00/maand
Gratis versie
Gratis proef

Functies van Help Scout

  • Aanpasbare branding
  • Aanpasbare sjablonen
  • Antwoordbeheer
  • Archiveren en retentie
  • Beheer van Service Level Agreements (SLA's)
  • Beheer van supporttickets
  • CRM
  • Callcenterbeheer
  • Catalogiseren/categoriseren
  • Communicatie via meerdere kanalen
  • Contactenbeheer
  • Contentbeheer
  • E-mailbeheer
  • E-mailcontrole
  • Feedbackbeheer
  • Geautomatiseerde routing
  • Gedeelde inboxes
  • Gestandaardiseerde antwoorden
  • Integraties van derden
  • Kennisbankbeheer
  • Kennisbeheer
  • Klantendatabase
  • Klantgeschiedenis
  • Live chatten
  • Macro's/reacties via sjablonen
  • Mobiele toegang
  • Prestatiemeetwaarden
  • Priorisering
  • Rapportage en analyse
  • Rapportage en statistieken
  • Routering
  • Samenwerkingstools
  • Sjabloonbeheer
  • Tekstbewerking
  • Ticketbeheer
  • Toegangsopties/machtigingen
  • Waarschuwingen / Escalatie
  • Waarschuwingen/Meldingen
  • Wachtrijbeheer
  • Workflowbeheer
  • Workflowconfiguratie
  • Zelfserviceportal
  • Zoeken in gehele tekst
  • Zoeken/filteren

Alternatieven voor Help Scout

Stel klantenservice centraal in je bedrijf. Maak vertegenwoordigers productiever, managers invloedrijker en geef klanten meer mogelijkheden.
Ticket Management, Customer Success, Customer Experience, Knowledge Base, NPS, CSAT, CES, Customer portal, Mobile apps, CRM data Sync
Hoogwaardige oplossing ontworpen voor effectieve samenwerking, communicatie, sociale netwerken en workflow- en kennisbeheer. Meer informatie over Bitrix24
User.com is een geavanceerd marketing- en verkoopsysteem dat helpt bij het automatiseren van gepersonaliseerde communicatie en het stroomlijnen van bedrijfsprocessen.
EcholoN, het softwarepakket voor servicebeheer, vertegenwoordigt een allesomvattende oplossing voor service, ondersteuning en klantenservice.
Kustomer is het omnichannel SaaS CRM-platform dat de klantenservice van ondernemingen opnieuw vormgeeft om opvallende ervaringen te bieden.
Agile CRM is een complete verkoop-, marketing- en servicesuite ontworpen zodat MKB-bedrijven kunnen verkopen zoals de Fortune 500.
SAAS-platform dat servicebeheer op ondernemingsniveau biedt via geautomatiseerde routing, waarschuwingen, interactietracking en meer.
C2 ATOM is a powerful online IT service management software, fully customizable to your operational performance enhancement needs.
Met Service Cloud bied je snelle en productieve service via de telefoon, e-mail, webchat of social media. Meer informatie over Salesforce Service Cloud
INSIDE van Powerfront is omnichannel klantenservice software die online naadloos een persoonlijke beleving reproduceert.
Krachtige helpdeskticketing met systeem voor het beheren van ideeën. Tarieven vanaf $ 15 per maand.
Front is de eerste gedeelde inbox waarmee teams kunnen samenwerken rond elke e-mail met meer transparantie, verantwoordelijkheid en efficiëntie. Meer informatie over Front

Reviews over Help Scout

Gemiddelde score

In totaal
4,7
Gebruiksgemak
4,7
Klantenservice
4,7
Functies
4,3
Waar voor je geld
4,5

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
70%
4
27%
3
3%
Greg H.
Greg H.
Canada
Geverifieerde LinkedIn-gebruiker
Diergeneeskunde, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

Completely changed our business - for the better

5 6 jaar geleden

Opmerkingen: Most companies using Help Desk software are in software development, tech or online commerce of some kind. We're in the boring, traditional business of veterinary medicine practice, and deal with hundreds of emails a day from clients and the rest of the outside world. We're the only vet company I know of that uses a help desk, and we use Help Scout - and absolutely LOVE it. We did use Zendesk previously, but found that it's way too complicated and not very personal. Pet owners don't want to be given a ticket # and feel like they're speaking to a robot. Help Scout solved that immediately when we switched. We have a lot of complex conversations via email that require multiple people being involved, communicating internal messages to each other about certain threads, etc. etc. Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability. On top of that, we've found their support team to be kick ass, highly responsive and always eager to try and figure out a solution to any issue we bring them. We are very loyal Help Scout clients, and plan to be for a long time.

Pluspunten:

- extremely simple to use and understand as a user - treats communications like human beings and provides a much more personal feel to communication (as opposed to making people feel like numbers) - fantastic support team that's very responsive and solution focused - solid API that allows you to bring in data from other apps so that you have a consolidated view of a client, beyond just their email history

Minpunten:

- wish that the interface could be a little more customized for our specific needs - really don't have any downsides to it - it's a great product

Celeste O.
Customer Support Lead in Hongarije
Afdrukken en drukwerk, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Great customer focused company to work with!

5 3 jaar geleden

Opmerkingen: Excellent. While there is some admittedly cool functionality that other CRMs offer at higher prices, they don't make sense for our current business needs and you really can't beat Helpscout when it comes to their customer service and help resources. It's excellent working with a team who really care what their customers and their customers' customers think.

Pluspunten:

Their entire philosophy is centered around customer satisfaction and success. This mirrors our own approach and it's great seeing that in action. They are also great at handling questions and service requests, and I love all the support and information resources they offer.

Minpunten:

I wish the reporting functions were better and more detailed. Sometimes when something wasn't functioning in a way that worked for it, their response was suggesting a work around that would require a service plan upgrade when I figured out a work around that could work at our current level, but that is a very minor gripe.

Sam B.
Sam B.
Partner in VS
Geverifieerde LinkedIn-gebruiker
Logistiek en toeleveringsketen, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Expensive, but good. There are alternatives if you're willing to sacrifice plug and play.

5 3 weken geleden Nieuw

Opmerkingen: The alternatives to Help Scout are far and wide, but my recommendation for an option would be Free Scout. It is an open-source alternative to Help Scout that acts almost the same way. You need to know how to deploy the self-hosted service, or you can find companies willing to manage it for you. The downside is the setup takes a while, but the positive is that the cost is a small fraction of the amount we were paying to Help Scout.

Pluspunten:

HelpScout was the first shared emailing system we implemented that worked flawlessly with our setup. It rivals all other methods that focus on a ticket number approach but makes the communication process simple for users to grasp and professional yet informal. The best part of Help Scout for us was the shared inbox aspect and the ability to collaborate with others easily.

Minpunten:

Help Scout is expensive. In my opinion, it is overpriced. They started at a great introductory rate and grandfathered those rates for early-stage users. I heard from many users when they increased their rates, all of whom got a personalized message from the [SENSITIVE CONTENT], promising our rates would stay the same. Months later, they recanted on their promise and hiked our rates. It was not a great feeling being lied to, and my love for the company quickly disappeared. Other shared email services can replace Help Scout, but this is your best bet if you're looking for a simple approach and are not worried about the price tag.

Geverifieerde reviewer
Director of Customer Success in VS
Geverifieerde LinkedIn-gebruiker
Consumentendiensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Good for a temporary fix.

3 5 maanden geleden

Opmerkingen: It's a good basic system. If you are looking for a ticket system this is a great choice.

Pluspunten:

Ease of use Knowledgebase was easy to implement Ticket system works as it should

Minpunten:

Our business needed customer management and HelpScout was not a good solution for that.

Sheila L.
Operations Manager in VS
Vastgoed, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Just started using this product!

5 3 maanden geleden

Opmerkingen: So far so good. Did the 14 day free trial in which reps of the company were very on top of things and often checked in to see how it was going. We even set up a 1x1 meeting before deciding to go all in and got our questions answered quickly. We wrote down our pros and cons and had more pros than cons as to what we needed it for and jumped all in!

Pluspunten:

Very easy to use - was what we need in customer service inquiry software

Minpunten:

Nothing yet but haven't used it for a long time