Skilljar Customer Education

More than an LMS: Skilljar builds a partnership with their customers

Pluspunten:

By and far their customer success and support teams. Skilljar was with us from day 1 - from migrating from a very poor LMS experience, to creating the organization's first certification program - Skilljar has been there every step of the way. They listen and very quickly implement customer feedback and the company's low turnover rates attest to the caliber of the organization.

Minpunten:

Reporting features sometimes are swapped to focus on their connection with other data platforms. A few features are no longer available that were once very useful to have on-demand (without going through our BI team).

Awesome Learning Management Tool

Opmerkingen: Overall the system is great and accomplishes what we need. It allows us to post training material for our clients and partners to use. Its easy to post items on the back end and to make changes and you can find support on any topics you need help with.

Pluspunten:

The customer service and support is amazing and they also have a huge portal of learning videos and reading material to quickly learning things yourself.

Minpunten:

Giving someone access is daunting, it would be easier if you could allow a specific domain and anyone that signs up with that domain can have access or something that isn't so manual.

There's gotta be a better way

Opmerkingen: I would like Skilljar to be easier to use on the administrative end. Really, it isn't that complicated to design sessions and websites, but Skilljar makes it a constant hassle. Between coding changing constantly or their entire system updating, I feel like I'm always having to check on the sites I built, even if I personally have no updates to make.

Pluspunten:

Skilljar does make it possible for several different sessions to run at once. It is easy for the user to navigate and does present like a "typical" website.

Minpunten:

The design end of this product is difficult. The coding is constantly changing from what is inserted and it's nearly impossible to copy and paste anything without it changing. It also seems antiquated and not fresh and up-to-date.

Solid backbone for our CustomerEd content

Opmerkingen: In general, this platform has helped us provide free, high-quality training at scale. The platform is strong and we have strong NPS from our users who engage with it. Customer support is lacking and could be improved.

Pluspunten:

Overall, Skilljar offers strong customization capabilities and a variety of different settings and features to meet varied business needs. Generally, I've also had positive experiences with my CSM and other employees. Strong uptime, and openness for the engineering team to provide small updates/customizations!

Minpunten:

Getting help from the customer support team has been disappointing. I'm often asked to share information that could be discovered by the agent, or to take steps that I know won't (and don't) fix the problem. I've also found that some features (like Live Events) are shipped before they're fully ready to go, leading to glitches when using the feature and a support team unsure of how to fix the problem. I'e also had to wait for up to 4 weeks to get a reply from my CSM.

Slick UX Check. Integration with my CRM, Check. Able to sell courses to the public,Triple check!

Opmerkingen: I can grow my business through continued exposure, subscription or a la carte course sales, and can therefore grow my education/training team by showing a return on the investment in the form of renewable revenue.

Pluspunten:

I like how Skilljar is easy for learners to use. Because their focus is on training your customers learners, there is some killer functionality around exposing (and selling) education content to any and all users. The reporting dashboard is great and helps my customers understand how their people are progressing. The look and feel of the site is great and with editable CSS, very customizable. The most important thing is that there is an integration that sends data FROM Skilljar TO my CRM database, when for most other LMSs, it is the other way around. Because of this, I can use my education and the training site as a prospecting tool. I can even create promo codes for serious prospective customers if they want to see what some of our paid content looks like. I can then market to these learners, understand when a customer has dropped off in their engagement, or get notified when a new line-of-business is interested, to maybe be able to increase their renewal!

Minpunten:

There is some limitations with their learning validation methods that could be improved. Quiz question types are currently limited, and there is no native way that learners cannot upload content for evaluation you have to use a third party solution like Box or Google Drive.