Wie gebruikt Toast POS?
Toast is exclusief ontworpen voor de horeca. Terwijl andere POS-systemen in verschillende sectoren worden gebruikt, is Toast altijd gericht geweest op de specifieke uitdagingen van horecabedrijven.
Wat is Toast POS?
Toast is een alles-in-één platform voor restauranttechnologie. Toast is speciaal ontwikkeld voor restaurants en combineert vele oplossingen, van geïntegreerde online bestel- en loyaliteitsprogramma's tot loonadministratie en arbeids- en verkooprapportage, allemaal op een mobiel, cloud-gebaseerd POS-systeem.
Toast helpt je je werkzaamheden te verbeteren, je omzet te laten groeien en meer bedrijfsinzicht te krijgen. De missie van Toast is om de best mogelijke restaurantervaring voor gasten te creëren door samen te werken met klanten om hun unieke uitdagingen aan te gaan.
Toast POS - Details
Opgericht in 2011
Toast POS - Prijsoverzicht
Toast POS vanaf US$ 79,00/maand. Toast POS heeft geen gratis versie en biedt geen gratis proefperiode. Hieronder vindt u extra prijsinformatie voor Toast POS.
Functies van Toast POS
Reviews van Toast POS
5 van 240 reviews worden weergegeven
Beoordeeld op 5-9-2019
Opmerkingen: Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.
Pluspunten: Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.
Minpunten: Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.
Antwoord van de leverancier
van Toast op 8-11-2019
Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!
Beoordeeld op 10-2-2020
Great POS for restaurants
Opmerkingen: After over a year the restaurant is still super happy with the switch
Pluspunten: I was hired to help customize, train, and implement this new software at a friends restaurant. I have worked with a few different POS systems and this was by far the most user friendly. Easy to customize their menus and check preferences. Easy to update if we figured out how we originally entered in an item needed to be changed. Cloud based so when not on sight I was able to fix remotely when not at the restaurant. Also the handheld option is great for taking orders and splitting checks on the fly. Also were able to implement gift cards with the new system.
Minpunten: No real cons. The only downside was the initial few days after switching for the staff to get used to it.
Beoordeeld op 21-10-2019
Beware of their promises
Opmerkingen: After 6 months, I am not impressed. I am spending so much more money than I was before, and put in so much effort and time into setting everything up, but nothing is ever on point with Toast.
Pluspunten: Nice features and ways to set up the menu for ease of use by employees. User-friendly up to a certain extent.
Minpunten: Most of the features promised by the sales rep were all available at an extra cost, after paying a lot of money already for the system and the hardware, you have to pay extra for EVERYTHING. Their customer support is very unreliable, sometimes you have someone great who knows exactly what you are talking about, sometimes it seems like the person has never even used the POS before... They put you on hold for 10+ minutes at a time too.
Antwoord van de leverancier
van Toast op 8-11-2019
Hi Valentina, Jasmine from Toast here. We greatly appreciate your feedback as we strive to provide best-in-class customer support and offer solutions for all of our customers. We encourage you to reach out to your Restaurant Success Manager so we can help your business thrive on Toast.
Beoordeeld op 24-10-2019
Terrible Tech Support And Filled With Bugs
Opmerkingen: TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry veteran on the owner's side for over a decade. Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are. I know three off the top of my head who turned to Toast because we were using it, only to realize how awful the system is. Below are the reasons why Toast is a waste of money.
Customer facing customization
1. Their technical support is AWFUL. Every time we have a major support issue- now only does it take them DAYS to respond via email, but they almost always find a way to deflect the blame.
2. You cannot process voids or refunds properly through the system. We have tried countless times to do this, only to have the ticket not void, causing the customer to file for a chargeback. Keep in mind, TOAST charges you a fee every time they have to refund a customer via a chargeback claim.
3. For TWO YEARS now, our delivery receipts keep printing to our self-ordering kiosk's printer instead of our cashier facing printer. TWO YEARS!
4. Every single time they do an update on their system, it almost always crashes, freezes, or goes offline, causing our employees to freak out when they can't get it back up and running.
5. Despite us paying a premium for our monthly subscription, they still cannot get the gift card or loyalty reward program working properly.
6. We have our delivery zone set to a certain zip code, yet we still receive orders outside of this zip code, causing customers to get upset with us. Overall, from a price point, with how much your monthly subscription will run you and the amount of headaches and acid reflux you will deal with- it's not worth it. Go with Revel or Clover. Pass on this. You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support.
Beoordeeld op 14-12-2019
One of the most user friendly POS systems!
Opmerkingen: After about a year of use, Toast has proven to be one of the most trustworthy and reliable POS systems. With it's integration with Hot Schedules, it has made scheduling and payroll tracking a breeze. Highly recommended to restaurants looking for a change in POS software!
- User friendly
- Fantastic customer support
- Self updating
- Good price
- Integrated with most scheduling platforms
Minpunten: There's not much I dislike about Toast. With that said, it can be a bit glitchy at times. It's also a relatively new company, so some of the functions haven't quite been worked out perfectly yet.
Antwoord van de leverancier
van Toast op 14-1-2020
Hi Chelsea, Mora from Toast here. We're so glad to hear Toast's Integrations are helping enable your restaurant to thrive! We pride ourselves in building an intuitive, easy-to-use platform. Thank you for your feedback, we always appreciate the opportunity to improve our product.