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Wat is Smartsupp?

Smartsupp Live-chat stelt je in staat om een persoonlijk gesprek te starten met je websitebezoekers en hen in tevreden klanten te veranderen.

Dit is een van de meest populaire livechatprogramma's, met 284.000 actieve gebruikers wereldwijd. Profiteer van de geavanceerde functies zoals automatische berichten, bezoekersregistratie of gedetailleerde statistieken.

Je klanten surfen op dit moment op je website. Maak een VOOR ALTIJD GRATIS account aan en begin vandaag nog met hen te chatten.

Wie gebruikt Smartsupp?

Bedrijven die een persoonlijk gesprek met hun websitebezoekers willen beginnen en ze willen veranderen in tevreden klanten.

Smartsupp Software - 1
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Twijfels over Smartsupp? Vergelijk met een populair alternatief

Smartsupp

Smartsupp

4,6 (342)
US$ 22,50
Gratis versie
Gratis proefversie
63
22
4,8 (342)
4,4 (342)
4,5 (342)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 20,00
maand
Gratis versie
Gratis proefversie
202
70
4,1 (6.686)
4,3 (6.686)
4,1 (6.686)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over Smartsupp

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,8
Klantenservice
4,5
Functies
4,4
Prijs-kwaliteitverhouding
4,4

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Danny
Danny
Poet in VS
Geverifieerde LinkedIn-gebruiker
Entertainment, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

i approve of the ease of use of this app!

5,0 10 maanden geleden

Opmerkingen: excellent service! this app is awesome! the epitome of cool!

Pluspunten:

the ease of implementation! the way this app is so awesome in design and scope! it trumps all competition in it's attempts to satisfy every need and want!

Minpunten:

the free plan was too limited! i wish i had the funds to make smatsupp free for everyone! i would single handedly pay millions if i had it. to gift anyone full access, forever!

Krystian
Manager in Polen
Spoorwegmaterieel, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

3 in 1 program - it's great if it's possible with you

5,0 5 jaar geleden

Opmerkingen: The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

Pluspunten:

I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

Minpunten:

Everything is fine and I have no objections to the program and its work.

Reactie Smartsupp

4 jaar geleden

Hello, Krystian, thank you very much for your positive review! Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links. Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/. Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/ All the best, Michaela

Maros
Maros
IT Manager in Spanje
Geverifieerde LinkedIn-gebruiker
Maritiem, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Unreliable

3,0 3 jaar geleden

Opmerkingen: Great when it works
Constant uncommunicated changes to how stuff works

Pluspunten:

Imagine, that you open your website one day and the chat has changed. The functionalities have changed, so that everything works different. The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened. Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning. The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything). If you don't like an unreliable product without efficient support, look elsewhere.

Minpunten:

Unreliable Rigid and hard to adjust behavior

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Kantoorbenodigdheden, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Fantastic live chat service

5,0 3 jaar geleden

Opmerkingen: We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites.

Pluspunten:

Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc.

Minpunten:

Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support.

Reactie Smartsupp

3 jaar geleden

Hello. Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :) If you have any questions or suggestions for improvement, don't hesitate to contact us at [email protected]. We'll be happy to hear from you. Have a great day!

Beauty
CEO in Ghana
Kleding en mode, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Glad I found Smartsupp. I love it

4,0 3 jaar geleden

Opmerkingen: I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business. Thank you.

Pluspunten:

Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website. Since I started using it I have not faced any problems. Integration was pretty simple. I highly recommend Smartsupp to small and medium businesses. Thanks.

Minpunten:

I am yet to find anything dislike about the software. For suggestions, I would like to suggest that an update provide the ability to pull up products right inside the chat. For example shopify products can be recommended to customers right inside the chat section.