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Wat is UserVoice?

UserVoice verzamelt en organiseert feedback uit meerdere bronnen om een duidelijke, bruikbare weergave van gebruikersfeedback te bieden. Verspil geen tijd aan het samenknopen van puntoplossingen wanneer je een enkel platform kunt krijgen dat je alle tools biedt om te luisteren, te analyseren en de cirkel te sluiten met klantenbestanden en interne teams van elke omvang.

Wie gebruikt UserVoice?

Productmanagers, productleiders en belangenbehartigers van klanten bij SaaS- en softwarebedrijven.

UserVoice Software - 1
UserVoice Software - 2
UserVoice Software - 3
UserVoice Software - 4
UserVoice Software - 5

Twijfels over UserVoice? Vergelijk met een populair alternatief

UserVoice

UserVoice

4,3 (70)
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
38
10
4,2 (70)
3,8 (70)
4,1 (70)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 15,00
maand
Gratis versie
Gratis proefversie
116
85
4,5 (3.257)
4,4 (3.257)
4,5 (3.257)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor UserVoice

Freshdesk
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Personeelsbeheer
Sjablonen
Asana
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Projectplanning
Taakbeheer
Termijnbewaking
Aha!
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Projectplanning
Rapportage/projecten volgen
Roadmaps van producten
Bitrix24
Functies met hoogste score
Klantendatabase
Marketingautomatisering
Online reserveren
Intercom
Functies met hoogste score
Chatten/messaging
Consumentgericht chatten in realtime
Live chatten
Zendesk Suite
Functies met hoogste score
Beheer van supporttickets
Consumentgericht chatten in realtime
Ticketbeheer
Miro
Functies met hoogste score
Brainstormen
Ideeënbeheer
Samenwerkingstools
Productboard
Functies met hoogste score
Priorisering
Samenwerkingstools
Taakbeheer

Reviews over UserVoice

Gemiddelde score

In totaal
4,3
Gebruiksgemak
4,2
Klantenservice
4,1
Functies
3,8
Prijs-kwaliteitverhouding
3,8

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Jessica
Jessica
Curriculum Coordinator in VS
Geverifieerde LinkedIn-gebruiker
E-learning, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Gives us almost everything we need for a great price

5,0 5 jaar geleden

Opmerkingen: UserVoice is used by our support team to answer users' questions and provide information as needed. It helps us manage our support tickets and provides a way for our learners to easily provide feedback.

Pluspunten:

We've used UserVoice for a number of years now and it's really been almost everything we've needed from a support ticket system. It allows us to quickly and easily manage users' questions and provide answers and feedback. One great thing we've gotten from it is creating our "knowledge base," which helps us both answer frequent questions more quickly (by using the drop down feature to pre-fill a response with an answer from the knowledge base) as well as providing a ready-made FAQs page for our site. Agents can easily be assigned to different tickets and it's clear who is responding to what ticket, which was problematic in our old system and we often had multiple people answering the same question at the same time.

Minpunten:

On the other hand, UserVoice hasn't always been great about catching obvious spam and we have to do a fair amount of blacklisting manually. We offer content in Spanish, Portuguese, and English but you can only set it to one language, so right now we have a completely separate support system for our Spanish and Portuguese learners. And oddly, they have no online/email tech support available. You have to call if you have an issue. :(

Tasha
Product Manager in VS
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Great product, miss their help desk software

5,0 2 jaar geleden

Opmerkingen: I wish they still offered their help desk software.

Pluspunten:

I used uservoice for their help desk software. At the time, they didn't have any in-app heads up messages so I got pressure from our [SENSITIVE CONTENT] to consolidate our systems and use intercom for help desk and in-app messages. It didn't take long to realize the mistake that was made. Uservoice was far superior than intercom for help desk interactions and help articles. Their ability to track how many tickets never made it to our inbox because they were solved by serving up a help doc was really useful.

Minpunten:

At the time, they didn't off any heads up or bulk messaging to all users. We couldn't send out bulk communications when we were having an outage or we were releasing new features.

Sam
UX Designer in VS
Telecommunicatie, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good but Bloated

5,0 2 maanden geleden Nieuw

Opmerkingen: Overall, the experience has been positive, but we do question the value we get out of the idea management board for what we pay.

Pluspunten:

The knowledge board and upvoting features are easy to use. It is easy to manage the ideas, respond to users, and send messages. It is easy for others in the company to contribute ideas from users.

Minpunten:

There are a lot of features we don't use which sometimes makes the cost a little high for what we are using it for.

Anand
Anand
VP in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

not recommended

3,0 4 jaar geleden

Pluspunten:

Still not gotten a good walk through of the product from the Customer success, i hate these lengthy email coms and want a slack channel to get going fast.

Minpunten:

its not so intuitive and no good examples listed and process is not very clear

Reactie UserVoice

4 jaar geleden

Hi Anand, Thanks for taking some time to share your review of our product here. We care a lot about making sure our users get the most out of our product, and I'm truly sorry to hear that you are finding it is taking longer than expected for you to get fully up and running with UserVoice. I've reached out to our Customer Success Lead about this, and they will be following up with you shortly. We've done our best to design our onboarding process to be as impactful as possible for our customers, but we're always open to improving things. We'd would love any specific ideas you have for improving this experience if you'd be willing to share them with us. -- Heather McCloskey

Megan
Megan
Product Owner in VS
Geverifieerde LinkedIn-gebruiker
Schoolleiding, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

We and our clients love UserVoice, big improvement to feedback loop & transparency!

5,0 5 jaar geleden

Opmerkingen: Benefits have been getting a better pulse from our clients on what matters to them most (more than just the squeaky wheels), gives me a pool of clients that have interest on a topic and are engage to do customer interviews with, makes our clients happy to have somewhere that they can see their voice being heard!

Pluspunten:

The best part of UserVoice is getting more and consistent feedback from our users. Right away we had things that got voted to the top that were not even on our radar from client conversations/interviews and other internal feedback. Gives me a pool of people invested in our product to contact for interviews and digging into the 'why's' around their requests. Our internal folks love it as they have somewhere to point our users to that they know will get them heard without them having to be the go between. We have an annual conference, and i had numerous clients come up and tell me that they absolutely love UserVoice.

Minpunten:

The main struggle is getting the time to keep on top of it, we get so many ideas! The dashboard doesn't give me much information, may be due to our set up, I always head right into a view of the ideas so would love to be able to bypass that page.