VICIdial

VICIdial

door Vicidial Group

Wie gebruikt VICIdial?

Elk bedrijf dat een contactcenteroplossing wil zonder vendor lock-in.

Wat is VICIdial?

Open source contactcenter-software met voorspellende nummerselectie. Verwerkt inkomende, uitgaande en gecombineerde oproepen, evenals inkomende e-mail en web-chat van klanten.

VICIdial - Details

Vicidial Group

http://www.vicidial.com

Opgericht in 2007

VICIdial - Prijsoverzicht

VICIdial heeft een gratis versie en biedt een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor VICIdial.

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - Android native

Training

Persoonlijk

Live online

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van VICIdial

Auto-dialer software
Automatisch nummers kiezen
CRM
Oproepen opnemen
Oproepscripts
Oproepverdeling
Predictief kiezen
Preview dialer
Progressief kiessysteem
Telefoongesprekken plannen
Campagnebehee
Escalatiebeheer
Gemengd callcenter
Handmatig kiessysteem
Inbound callcenter
Interactive Voice Response (IVR)
Oproepen opnemen
Oproepregistratie
Oproepscripts
Outbound callcenter
Predictief kiezen
Progressief kiessysteem
Rapportage en analyse
Realtime chatten
Wachtrijbeheer
Campagnespecifieke beller-ID
Contactenbeheer
Controle van oproepen
Leads beheren
Leads vastleggen
Naleving van FCC-richtlijnen
Naleving van FTC-richtlijnen
Oproepen doorsturen
Oproepen opnemen
Oproepresultaten
Planning voor terugbellen
Automatische nummerkiezer
CRM
IVR en spraakherkenning
Inbound callcenter
Leaddistributie
Oproepen opnemen
Oproepen routeren
Oproepregistratie
Oproepscripts
Outbound callcenter

Reviews van VICIdial

5 van 228 reviews worden weergegeven

In totaal
4.7/5
Gebruiksgemak
4.4/5
Klantenservice
4.6/5
Functies
4.7/5
Waar voor je geld
4.9/5
John a M.
Director
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 7-6-2018

"I still can't believe it's free!"

Opmerkingen: It allowed to make my calls with a predictive dialer with all the features you can imagine, eliminate my dependence on land lines, and have a system my agents could log in to locally or remotely.

Pluspunten: First that you can download and install and use it completely 100% free, no strings attached. Second, it has every feature you could possibly imagine for dialing solution software and predictive dialers. Third, the reporting is all one 1 screen, there are many reports, inbound, outbound, carrier reports, etc. Fourth, they have a user forum where, and I kid you not, you can post a question or an issue you are having, and either a VICIdial expert or one of the other many experts on the forum will respond to your question usually within an hour or two, always that same day, and answer your question or help you work through your issue. Fifth, it's now the world's most popular dialing solution software, so you can find answers to about any question by just googling. Sixth, the hardware requirements are low. When I first installed VICIdial I used an old desktop and turned it into a VICIdial server. And seventh and maybe most importantly, VICIdial is constantly evolving. New revisions come out regularly, and new versions of the installer VICIbox are produced regularly, and they are new features constantly, and the program keeps getting better and better! In their next version of VICIbox they are offering a webrtc softphone built right into the program, so you won't need to download and configure softphones anymore. In summary, VICIdial is everything you always wanted in a predictive dialer or software dialing solution, and it is absolutely free of charge!

Minpunten: I installed VICIdial in March of 2017. It took me a weekend to set up campaigns, upload lists to call, configure a VoIP carrier, and put in the settings I needed for my campaigns. I installed on a Sunday afternoon and started dialing the next day on Monday morning at 9AM. And everything worked! Now it's June of 2018 and I've been using VICIdial for 1 year and 2 months. Although I got everything working the very first day, over time I have discovered the hundreds of features VICIdial offers and how to set them and configure them. The VICIdial system I use today is much different from the one I started with a year ago. Well the system is exactly the same, same operating system, same vicidial same asterisk, but I take advantage of many features now that I didn't even realize VICIdial had when I first installed it. If there is a con about using this software, and I do not believe there is, it would be VICIdial has so many features it takes a little time to learn all of them

Antwoord van de leverancier

van Vicidial Group op 12-6-2018

Thank you for the glowing review!

  • Bron van de reviewer 
  • Beoordeeld op 7-6-2018
Panagiotis B.
CTO
Telecommunicatie, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 4-4-2019

"An exceptional money making piece of Open source software."

Opmerkingen: II have tried a lot of open source software over the 15 years of my professional career. One reason or another I had to stop working with most of them. This is not the case with Vici. Since I tried for the first time I fall in love with it and 10 years down the line I have quit every other dialer that I was working with and I dedicated myself to it.
I feel that my time is well spent and has never failed to surprise me with capabilities that even extremely expensive dialers had let me down in the past.

Pluspunten: Capabilities and features -flexibility.
When a customer is asking me for a weird something I taught myself to say: I will have a look and let you know. No matter how weird peculiar complex or out of the box is what you have been asked there are chances that Vici can do it just by playing around with parameters and menus and not writing even one line of code.
The community is extremely helpful and encouraging.

Minpunten: I have to admit that the learning curve for the administrator and integrator is steep and needs a lot of time and trial and error to configure the first installation. It is not so bad once you get the grasp of the software and understand where you are looking.
The menus are intimidating. I felt the same only when I tried Blender for the first time.

  • Bron van de reviewer 
  • Beoordeeld op 4-4-2019
Shilleah S.
Sales and Marketing Manager
Consumentendiensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    3/10
  • Bron van de reviewer 
  • Beoordeeld op 5-12-2019

"It's Great for a Starter Dialer, if you are making only outbound autodial calls"

Opmerkingen: It did just what it was supposed to do, and not too much over that. Not much customization, very, very basic dialer platform. But it was okay for just starting out. You can spend as much or as little as you want on the budget, as you pay per minutes.

Pluspunten: I've used this software with a few different businesses that I have worked for, it is great for a starter dialer, cheap to set up, and very basic. It gets the job done for an outbound autodialer. Loading lead lists was easy as well.

Minpunten: It can get expensive, as you pay for minutes. Customer support is pretty much non-existent. Overall, great for a start-up but not something you would want to use long term.

Antwoord van de leverancier

van Vicidial Group op 10-12-2019

We certainly do offer full customer support if you are interested. Also, the VICIdial software offers full inbound call, chat and email support as a part of it's agent screen functions, in addition to outbound manual and auto-dialing. There are over 2000 features and settings included.

  • Bron van de reviewer 
  • Beoordeeld op 5-12-2019
Jamie W.
Csr
Verzekeringen, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 8-1-2020

"Easy"

Opmerkingen: I use it everyday to make calls. It's wick and functional.

Pluspunten: I love that it's so simple and easy to use. Not complicated at all. It's quick to set up and opens quickly.

Minpunten: I wish that it had more categories to put your calls under. And i wish that we could change the color and kind of personalise it.

  • Bron van de reviewer 
  • Beoordeeld op 8-1-2020
Geverifieerde reviewer
Customer Support Operations Manager
Farmaceutica, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Beoordeeld op 4-4-2019

"ViciDial "

Opmerkingen: We are answering the calls efficiently and effectively. I am able to track agent performance at a high level to monitor performance and efficiency. I have great hope to read the manuals and learn what else I can do with Vici.

Pluspunten: Vici is easy to use and contains a significant amount of reporting to track agent efficiency.

Minpunten: The interface is outdated and could use a cosmetic overhaul. some of the reporting is inconsistent. The way abandonment is calculated in the real time main report is by taking dropped calls and dividing it into calls answered. Under inbound daily report it calculates the abandonment correctly by taking dropped calls and dividing it into calls offered. Lacks some of the modern features available in other phone software: After Call Survey, Track short abandoned calls, Forced call backs, Scheduled reporting. In the IVR we can only offer our customers to leave a voicemail with a window prompt instead of allowing them to press a number at any time to leave a vm.

Antwoord van de leverancier

van Vicidial Group op 5-4-2019

As for the inbound drop-rate, there are configuration changes you can make to have the Real-Time report use all-calls to calculate the drop percentage. The default behavior is to use Answered calls because the vast majority of VICIdial clients use outbound, and taking dropped calls out of Answered calls is a regulatory requirement in most countries.
Also, After-Call-Surveys and Force-Scheduled-Callbacks are available as standard features in VICIdial.

  • Bron van de reviewer 
  • Beoordeeld op 4-4-2019