Wat is Service Fusion?

Gemakkelijk. Krachtig. Mobiel. Schattingen en taken maken en deze binnen 60 seconden inplannen. Factureren en creditcards verwerken. De geschiedenis van klantapparatuur bijhouden, omzet- en commissierapporten uitvoeren. Sms-berichten en e-mailherinneringen naar klanten sturen. Geïntegreerd met QuickBooks Desktop en Online. Geen kosten per gebruiker, geen contracten. Vanaf $ 99 per maand per bedrijf. Vraag vandaag nog een gratis demo aan.

Wie gebruikt Service Fusion?

Dit platform ondersteunt meer dan 3000 kleine en middelgrote buitendienstbedrijven in de sectors van HVAC (heating, ventilation en air conditioning) loodgieters, elektrotechniek, apparaatreparatie, domotica, audiovisueel, slotenmakers, IT en vele andere dienstverlenende sectoren.

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Twijfels over Service Fusion? Vergelijk met een populair alternatief

Service Fusion

Service Fusion

4,3 (190)
Niet beschikbaar in jouw land
US$ 149,00
maand
Gratis versie
Gratis proefversie
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4,3 (190)
4,3 (190)
4,3 (190)
VS.
Beginprijs
Prijsopties
Functies
Integraties
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Prijs-kwaliteitverhouding
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Meeste beoordelingen
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
375
14
4,0 (678)
4,0 (678)
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Reviews over Service Fusion

Gemiddelde score

In totaal
4,3
Gebruiksgemak
4,3
Klantenservice
4,3
Functies
4,1
Prijs-kwaliteitverhouding
4,3

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Brandon
Brandon
Franchise Community Manager in VS
Geverifieerde LinkedIn-gebruiker
, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

If you have a sales team that is mobile and on the road this is an incredible platform.

5,0 5 jaar geleden

Pluspunten:

It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.

Minpunten:

There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.

Andrew
Estimator/IT in VS
Facilitaire diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best Software for running a service-business available. (I would know, I've looked at all of them!)

5,0 9 maanden geleden

Opmerkingen: Service fusion is the best software out there that I have seen. We used to use Smart Service and when one of their tech support agents expressed surprise that I had 8 tabs open and the software was still functioning I realized that it was a sub-par product. After that myself and our management sat through multiple software demonstrations to make sure we didn't end up with another sub-par software. Of all the demonstrations we went through, Service Fusion was, by far, the most cost effective and capable software available on the market. It runs on the internet, so we can access it from any computer or tablet without having to download any additional software. It also updates regularly, which, since it's on the web I don't have to visit each work station in the office to update software anymore, which is a huge time saver.

Pluspunten:

The most impactful features for us are all of the automatic things the software does to communicate with our customers. It emails and texts them automatically the day before an appointment and when the technician is on their way. It has the widest range of features of any service-program I've seen and it is easy to use once the system has been setup to your liking. The Service Fusion team updates the software often, so we're always up-to-date with the latest features.

Minpunten:

The only things that could be better are: The field application for technicians. It would be easier for us if we could create and edit inspection reports in the service fusion app itself instead of having to leave the app to fill out our reports and then upload them to the job.

Reactie Service Fusion

8 maanden geleden

Andrew, we sincerely thank you for taking the time to share your thoughts with us. We are thrilled to hear about your positive experience with our software.

Alex
Service Manager in VS
Machinebouw, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: SoftwareAdvice

Very bad software company

1,0 4 weken geleden Nieuw

Opmerkingen: my overall experience is poor. The system crashes weekly for hours. Support is slow. Problem solutions are non-existent. The maintenance agreement module is the worst attempt I've seen and completely useless. The limitations on importing information is horrible and their support staff takes over a week to update a live inventory count. In that time, you have to manually track ALL of your inventory moves and manually update it. The job labor section has no ability to charge sales tax. If you have a large inventory the sales tax on products will not function. They have NO offline functionality on the mobile app.

Pluspunten:

The custom documents and online customer portal brought me in. Some of the feature's work but we have had to develop more manual processes and "work arounds" The bones of this software is great. Its sad the company doesn't develop it better.

Minpunten:

What they profess to sell you is inaccurate and onboarding personnel did a very poor job. They were very ill'-informed in their own product. I don't get the impression the owners are in touch with their customer's needs. Or maybe they just don't care.

md
IT-Admin in Saoedi-Arabië
Bouw, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

software for complete service management.

5,0 4 maanden geleden

Opmerkingen: Service Fusion makes it tremendously easy for me to access all of my accounting and client information when I'm on the move. Along with having good customer assistance, I can access it using the app on my phone, tablet, or work PC. As a result, I can save a ton of time.

Pluspunten:

Estimates, scheduling, online payments, a mobile application, and reporting are all included in the comprehensive software package with FSM features. With Service Fusion, you can quickly convert a task into an invoice. Out of all of them, I prefer Billing and Invoicing the most.

Minpunten:

Because it occasionally travels very slowly, the software needs a good connection to work. in addition to the restricted number of report options that may have been increased.

Reactie Service Fusion

4 maanden geleden

Thank you for the review! We are so glad you are enjoying using Service Fusion.

Miles
Owner in VS
Bouw, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Good software, Terrible customer support (software goes down regularly)

4,0 vorig jaar

Opmerkingen: It's sad because it was a well designed piece of software and something must have happened (most likely a sale) where the software is no longer supported and virtually no enhances are being made. But most worrisome is that it crashes regularly. They also invest zero resources into customer support. ServiceFusion, right the ship before it's too late!

Pluspunten:

It's a great tool, very intuitive with significant flexibility. It has the potential to be great if the company would invest in the infrastructure flaws that make the software continue to go down/fail. Customer service is basically non-existent. They have absolutely no interest/motivation to speak to someone and individually address your needs - even if you offer to pay for it! Very poorly run company in that respect.

Minpunten:

The customer service is just terrible. The software goes down for hours and hours leaving you in a lurch. They have no after hours support. It's not uncommon for the software to go down at 6pm and then will stay down until someone gets into the office at 8am. What happens to those of us that work in the evenings? This is highly disruptive to the businesses using the tool. There is a strong indication the company is not vested in the long run.