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Wat is Service Fusion?

Service Fusion helpt buitendienstbedrijven om zonder enorme uitgaven hun werkzaamheden te stroomlijnen, het gedoe voor werknemers te verminderen en sneller betaald te krijgen. Deze complete oplossing voor servicebeheer is eenvoudig te gebruiken en bevat volgens de klanten een "fantastische klantenservice". Het Service Fusion-platform biedt razendsnelle invoer van werkorders, intelligente planning en dispatch, realtime communicatie met buitendienstmedewerkers en meer.

Wie gebruikt Service Fusion?

Dit platform ondersteunt meer dan 3000 kleine en middelgrote buitendienstbedrijven in de sectors van HVAC (heating, ventilation en air conditioning) loodgieters, elektrotechniek, apparaatreparatie, domotica, audiovisueel, slotenmakers, IT en vele andere dienstverlenende sectoren.

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Twijfels over Service Fusion? Vergelijk met een populair alternatief

Service Fusion

Service Fusion

4,3 (241)
US$ 195,00
maand
Gratis versie
Gratis proefversie
118
4
4,3 (241)
4,2 (241)
4,3 (241)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 175,00
Gratis versie
Gratis proefversie
30
Geen integraties gevonden
3,9 (48)
3,9 (48)
3,9 (48)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Slepen en neerzetten

Reviews over Service Fusion

Gemiddelde score

In totaal
4,3
Gebruiksgemak
4,3
Klantenservice
4,3
Functies
4,0
Prijs-kwaliteitverhouding
4,2

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Excellent solution for field services

5,0 6 jaar geleden

Opmerkingen: Service Fusion has a modern, user-friendly interface and tons of customizable features. You get so much bang for your buck. My growing business manages many field workers in several locations daily and the administrative burden was becoming debilitating. Service Fusion allows us to create a detailed entry for every job, as well as recurring jobs, then "set it and forget it". You can add photos to a job, contracts, other documents, notes for field workers, status updates, all the things! You can set it so that workers and clients are automatically notified, reminded, thanked, asked for feedback, etc. as well so it basically has a built-in communications and marketing suite. Last but certainly not least, the support is amazing! From sales to tech support - our sales rep really took the time to help me understand the value in this software before buying, he was so patient over several weeks and many many calls, and our Customer Success Manager is so reliable and committed to helping us customize the functions and processes to our workflow to get the most out of the software. They even have live tech support so you can tackle nuanced issues as-they-happen. I'm thrilled with Service Fusion and would recommend it for any growing business that deploys people resources to provide onsite services at client locations.

Pluspunten:

Tons and tons of features, very user-friendly interface, and very adaptable/customizable to various workflows. And unparalleled customer support!

Minpunten:

There's nothing not to like! We have run into some tiny nuanced issues that are specific to our business, but the Service Fusion team has been there to hear them and has always provided workarounds. They also take feature requests and everything about their customer service so far suggests that they will take them seriously.

Lexi
Administrative Assistant in VS
Nutsbedrijven, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Does What We Need it to Do

5,0 3 weken geleden Nieuw

Opmerkingen: Overall it's great, especially for what we pay. Compared to our old system, SF finally helped us catch up with the times. Support mostly calls back seconds from me submitting a callback request. The onboarding was very strenuous for me, but after expressing we needed more help than initially given, they stepped up and helped us further with the process.

Pluspunten:

I like the dispatch page & the affordability of the product to generate quite a good software & customer database. The non per-user fee is what sold us. For what we pay it's a great product.

Minpunten:

There seems to be a lot of little kinks to work out. There are little limitations here and there. We were sold there would be an offline version of the app coming out 4 years ago and have not seen that yet. There are glitches in the system, but nothing so great that it ruins my day or makes me want to unsubscribe.

Reactie Service Fusion

2 weken geleden

Thank you for taking the time to leave us feedback!

Natalie
Manager in VS
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Domination Review

3,0 4 weken geleden Nieuw

Pluspunten:

having dispatch screen and calendar view. Seeing each visit and being able to assign multiple techs.

Minpunten:

invoicing can be complicated when you change to progress billing. the app is not the most functional to use.

Reactie Service Fusion

2 weken geleden

We are happy to hear the dispatch screen and calendar view has been beneficial for your business!

Robert
Owner in VS
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Best CRM we've used to date.

5,0 4 weken geleden Nieuw

Opmerkingen: Service Fusion has so far been a fantastic product. Being able to call customer support and talk to a real person is fantastic. They are frequently rolling out new features that make the value even better and the pricing is superior to other similar CRMs. We don't see a reason to make a change anytime soon.

Pluspunten:

The price for the functionality was the thing that sold us. Having a CRM that did all of the things we needed it to PLUS had automated messaging to the customers was critical and Service Fusion has that functionality.

Minpunten:

There are some things that we would like to have more customizable but we have found work arounds. The payment processor they use isn't the greatest, but it works. The mobile app is ok but doesn't work well without a good internet connection.

Reactie Service Fusion

vorige week

We are so glad to hear you are seeing the value in your investment with Service Fusion!

Ashley
Office and dispatch manager in VS
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Amazing product!

4,0 3 weken geleden Nieuw

Pluspunten:

Switching to Service Fusion has been the best thing we've done in a while software wise. The ease of use has been invaluable for my technicians. The office side is easy enough, and makes customer service agreement management easier than any other product we've used.

Minpunten:

I would like to see more options available on an estimate, as well as being able to convert more than 1 option into the same job/invoice automatically if chosen. The options themselves need to have an "Option Description" section, so that clients can have detailed notes of what the different options mean.

Reactie Service Fusion

2 weken geleden

Thank you for sharing your experience with Service Fusion! We are always happy to learn about our software helping businesses run smoother.