NetSuite

Pluspunten: multi anything: - multi tennancy
- multi currency
- multi language absolute flexibilty / release secure customisation ALL in ONE product for ALL industries *** real/public CLOUD - Accounting
- financials
- controlling
- reporting
- KPIs
Billing
- recurring billing
Payments
- SEPA
- bank reconciliation
- credit card statement import
- ERP
- LEAD to CASH process
- PROCUREMENT to PAY process
- inventory
Project management
eCommerce ALL RELEASE SECURE
- 2 x major release changes per year
- since ~20 years
- for 15000 "logos" = 40000+ clients HUNDREDS of PARTNERS worldwide Customer does not need a special expertise to use NetSuite. An internal NetSuite admin can be trained - she/he needs to have some ERP-economical background through - sure. interface / API / development plattform "in the cloud" Whatever is not fully included so far can be "attached" e.g. global HR
- no ERP with accounting on earth has an HR product fully integrated that can cover the same amount of counties as expected from the accounting side of view. Too many regulations. same with PAYROLE and BI
- the BI requirements are too diversified that 1 product can cover all. Eithger the internal NetSuite tools will do the job or you attach whatever suits best and eCommerce
- NetSuite has kind of a "simple" webshop and a SUPER DUPER webshop named SCA = SuiteCommerce Advance that can do everything you need. Rule of thumb with pricing: probably a 5th to a 10th of the price of DEMANDWARE or HYBRIS but INCLUDING webdesign AND fully integrated REAL TIME solution

Minpunten: Maybe performance - does not apply in all countries and is very dependant on the amount of individual scripting/programming in the individual system. This can be monitored and maintenanced but still needs to be done. Not as "chique" as "best of bread" solutions The overall ERP problem: make users in their various roles aware of all the options they have ... in most case an internal problem which of course refelcts to supporting professional providersevice

Opmerkingen: NetSuite is a very stable and customizable software that can handle almost any business. The software works will for midsize businesses as it can be cost prohibitive for smaller companies.

Pluspunten: NetSuite is customizable for most any business. Once set up, the software is easy to use. The software is very stable and reliable. No downtime and you can access it from any web browser.

Minpunten: Setup can be somewhat complicated. There are so many features to set up you may require professional services to set up the software to be able to use it. NetSuite's licensing fees add up and get expensive with more users and features. Cost can be prohibitive for some smaller businesses.

Opmerkingen: Overall we can invoice customers, pay bills, and report on finances - so it works well.
I do feel like I needs more in-depth training now that I've had more time in the system. We also just use a fraction of what I believe it's capable of.

Pluspunten: It's so intricate and complex that I know I could set it up to do whatever I wanted or needed to report on... Implementation team was very thorough trying to understand how our business processes work.
Integration with Salesforce (via Celigo) is useful.
Keeping track of orders, what's been invoiced and what's been paid, etc. is straight forward.

Minpunten: ... but it's so complex that even making minor adjustments (I.E. edit the invoice template) that it takes a lot of time to research how to do it. There is a Help site, but it's not very useful. You can buy different levels of Support - which I disagree with. Since we only have the minimal option (only help if something is broken), I have to search online forums to figure out how to make even the minor tweaks. I wish there had been more training on how to make overall setup adjustments. Our implementation ended before some of the smaller/minor parts were setup. We would need to purchase more hours to finish.

Opmerkingen: Netsuite was chosen by our company around 9 months ago and has been in use since January 2015. Implementation was long process and was expensive. Costs include the purchase of main licence, an expensive per-person licence, paying a consulting firm to run the implementation project and having a dedicated in-house employee as "admin" to support the other users.
Netsuite has brought some great changes to our company and improved our record keeping hugely. It has also brought transparency to many of the processes and highlighted bottlenecks.
There are many downsides however, we have run into a plethora of technical problems with logic and programming along the way, while error messages abound (much to the annoyance and over-work of the consultant's team). All of the glitches have been worked out and customer service from the NS themselves has been extremely fast and professional.
Adding to the downsides, Netsuite is probably the LEAST intuitive system I have used since the 90s. It really seems like it is stuck in the past. There are hardly any icons, no drag and drop and navigation is inconsistent. Additionally, as a general manager, I need to extract information and data quickly and easily, but I cannot. Every time I want to extract data I have to go to our in-house admin for her to "write a search" in a logic/language that took her months to learn. Nobody else has time to learn that, so nobody else can do it. To my knowledge, NS has poor graphing capabilities and is very rigid in that I cannot easily change the way data is displayed once it is graphed. Usually, if I want data and I have not got time to wait for the admin to write the search pattern for me, I just export a large amount of data with a predefined/standard search and filter it and graph it with Excel - but this always begs the question, why are we paying through the nose for a program (NS) that is so difficult to use that it forces me to use another program (Excel) to make up for its inadequacies?
I could go on with the downsides of how unusable it is from a manger's point of view - there is a lot to say, but I think you get the picture.
The biggest downfall of Netsuite for me is that it is so hard to use that staff really do not want to use it. This is particularly evident in the sales department. They will only really use it for what they really have to use it for: making quotes, so we lose out. Customer data does not get sufficiently recorded, project details are lacking, contacts are hard to look up, customer account history is never recorded (we can't even find the field to put that in). Other systems we used before, e.g. Zoho CRM, Pipedrive and even Excel, are easy to use and therefore get used by the staff. A system such as Netsuite might have a beautifully coded backend, but if it discourages use through extreme user-unfriendliness, it becomes an almost useless system.

Pluspunten: Solid back end
Keeps excellent and accurate records that are easily audited
Brings transparency to processes

Minpunten: Too difficult to use and therefore staff refrain from using it for all but the most essential tasks
Requires an in-house expert to help run the system
Requires months of repeated training to get staff up to speed
Poor for tracking customer account history
Extremely difficult to extract and graph the data that you need from it
Rigid and hard to change display and parameters of any data displays
Very expensive

Opmerkingen: Bringing NetSuite into our environment was the single greatest decision I've made as the President of the company. NetSuite has helped realign our internal processes, make us significantly more efficient, and has saved us a significant amount of money while increasing our margins.

Pluspunten: Mobility of use
Demand Planning capabilities
Finance depth and management

Minpunten: Cost
Project managers lack the knowledge of the developers, which brings about frustrations to the end user on deliverabilities not being met.