Wie gebruikt Accelo?

Voor elke professionele dienstenorganisatie die klanten van dienst is en facturen indient voor bestede tijd. Accelo stroomlijnt alle klantenserviceprocessen op één plek en beheert teamplanningen en projecten.

Wat is Accelo?

Accelo combineert de belangrijkste behoeften van je verkoop, projectmanagement, provisies, servicetickets en samenwerking op één platform voor kleine tot middelgrote dienstverlenende bedrijven, en maakt het vervolgens eenvoudig om werk toe te wijzen, de voortgang bij te houden, en in realtime budgetten en winstgevendheid te bekijken. Accelo helpt je zicht te krijgen op de prestaties van je gehele bedrijf, zodat je moeiteloos het werk kunt leveren dat je klanten waarderen.

Accelo - Details

Accelo

https://www.accelo.com/

Opgericht in 2011

Accelo - Prijsoverzicht

Accelo heeft een gratis versie en biedt een gratis proefperiode. Accelo betaalde versie vanaf US$ 39,00/maand.

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Beginprijs

US$ 39,00/maand

Gratis versie

Ja

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Accelo

  • CRM
  • Factureren
  • Financieel beheer
  • Inkoop
  • Leveranciersbeheer
  • Marketingmanagement
  • Orderbeheer
  • Personeelsbeheer
  • Plannen
  • Prestatiemeetwaarden
  • Projectbeheer
  • Tijd en onkosten bijhouden
  • Trainingsbeheer
  • Voorraadbeheer

Bekijk de volledige lijst van Business management software

  • Beheer van verkooppipeline
  • Contractbeheer
  • Klanten volgen
  • Offertes en voorstellen
  • Plannen
  • Prognose
  • Projectbeheer

Bekijk de volledige lijst van CRM voor de bouw

  • Documenten opslaan
  • E-mailmarketing
  • Integratie van marketingautomatisering
  • Integratie van sociale media
  • Interne chatintegratie
  • Kalender-/herinneringssysteem
  • Leads genereren
  • Leadscoring
  • Mobiele toegang
  • Offertes en voorstellen
  • Segmentering
  • Taakbeheer
  • Territoriumbeheer

Bekijk de volledige lijst van CRM-systemen

  • Documenten opslaan
  • Integratie van marketingautomatisering
  • Integratie van sociale media
  • Kalender-/herinneringssysteem
  • Leadscoring
  • Live chatten
  • Offertes en voorstellen
  • Prognose
  • Scannen van vistekaartjes/-badges
  • Segmentering
  • Taakbeheer
  • Territoriumbeheer

Bekijk de volledige lijst van CRM-systemen voor MKB

  • Aanmaningsbeheer
  • Aanpasbare facturen
  • Belastingcalculator
  • Betalingen verwerken
  • Contactendatabase
  • Factureren per uur
  • Facturering op terugkerende basis en op abonnementbasis
  • Facturering van onvoorziene gevallen
  • Factureringsportal
  • Meerdere valuta's
  • Mobiele betalingen
  • Online betalingen
  • Online facturering
  • Projectfacturering

Bekijk de volledige lijst van Factuurprogramma's

  • Bronnen bijhouden
  • Campagnebehee
  • Interactie bijhouden
  • Lead nurturing
  • Leaddistributie
  • Leads vastleggen
  • Leadscoring
  • Leadsegmentering
  • Pipelinebeheer
  • Tools voor exploratie

Bekijk de volledige lijst van Lead management software

  • Back-up en herstel
  • Beheer van problemen
  • CRM
  • Dashboard
  • Externe toegang
  • Factureren
  • Helpdesk
  • Live chatten
  • Patchbeheer
  • Plannen
  • Projectbeheer

Bekijk de volledige lijst van MSP-software

  • Analyse van klantenservices
  • Catalogiseren / categoriseren
  • Controle van antwoorden via e-mail
  • Kennisbeheer
  • Klantenondersteuning bijhouden
  • Live chatten
  • Prestatiemeetwaarden
  • Zelfserviceportal
  • Zoeken

Bekijk de volledige lijst van Online CRM-systemen

  • CRM
  • Documentbeheer
  • Factureren
  • Klantenportal
  • Offertebeheer
  • Portefeuillebeheer
  • Projectbeheer
  • Resourcebeheer
  • Samenwerkingstools
  • Tijd en onkosten bijhouden
  • Voorstellen genereren

Bekijk de volledige lijst van PSA-software (Professional services automation)

  • Aanpasbare sjablonen
  • Agile-methodiek
  • Budgetbeheer
  • Gantt-grafieken
  • Ideeënbeheer
  • Kanban-bord
  • Klantenportal
  • Kosten van voltooiing bijhouden
  • Mijlpalen bijhouden
  • Portefeuillebeheer
  • Resourcebeheer
  • Samenwerkingstools
  • Tijd en onkosten bijhouden
  • Traditionele methodologieën

Bekijk de volledige lijst van Project management tools

  • Gantt-grafieken
  • Kanban-bord
  • Kosten van voltooiing bijhouden
  • Mijlpalen bijhouden
  • Percentage-voltooid bijhouden
  • Priorisering
  • Samenwerkingstools
  • Status bijhouden
  • Tijd en onkosten bijhouden

Bekijk de volledige lijst van Project tracking software

  • Bestanden delen
  • Campagnebehee
  • Documentbeheer
  • Projectbeheer
  • Samenwerking
  • Taakbeheer
  • Tijd bijhouden

Bekijk de volledige lijst van Reclamebureau software

  • Capaciteitsbeheer
  • Prognose
  • Rapportage van bezettingsgraad
  • Rapportage/projecten volgen
  • Resources plannen
  • Samenwerkingstools
  • Slepen en neerzetten
  • Vaardigheden bijhouden
  • Zoeken/filteren

Bekijk de volledige lijst van Resource planning software

  • Beheer van terugkerende taken
  • Gamification
  • Gantt-/tijdlijnweergave
  • Mobiele toegang
  • Percentage-voltooid bijhouden
  • Rapportage en analyse
  • Samenwerkingstools
  • Spreadsheetweergave
  • Subtaken maken
  • Takenbordweergave
  • Takenlijstweergave
  • Tijd bijhouden

Bekijk de volledige lijst van Taakmanagement software

  • Activiteiten van werknemers monitoren
  • Beheer van vergaderingen
  • Elektronische handtekening
  • Externe ondersteuning
  • Externe toegang
  • Live chatten
  • Samenwerking
  • Softphone
  • Taakbeheer
  • Tijdzones bijhouden
  • Videochat
  • Webvergaderen

Bekijk de volledige lijst van Thuiswerksoftware

  • Activiteiten volgen
  • Factureren
  • Onkosten bijhouden
  • Projecten bijhouden
  • Tijd bijhouden
  • Tijd bijhouden per klant
  • Tijd bijhouden per project
  • Vergoedingenbeheer

Bekijk de volledige lijst van Urenregistratie- en declaratiesoftware

Reviews van Accelo

5 van 136 reviews worden weergegeven

In totaal
4,4/5
Gebruiksgemak
4,1/5
Klantenservice
4,4/5
Functies
4,4/5
Waar voor je geld
4,3/5
Meredith C.
COO
Financiële dienstverlening, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 6-11-2019

"The Best CRM!"

Opmerkingen: We've centralized several different services into a single place with Accelo streamlining our work and eliminating loss of data.

Pluspunten: Ease of use, completely customizable, thoughtful and useful features!

Minpunten: I wish I would have found it so much earlier than I did!

  • Bron van de reviewer 
  • Beoordeeld op 6-11-2019
James G.
President
Human Resources, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 11-9-2020

"Opitimized and Automated our Workflow"

Opmerkingen: Automated our business process from sale, to project, to billing. All of our team can interface and contribute seamlessly at any stage of the project. The price point is perfect and the Accelo support has been amazing.

Pluspunten: We switched to Accelo after using other inferior products for 18 years. We have been pleased with the front-to-back automation that is now seamlessly running critical portions of our business. With Accelo, we have been able to place several business functions on one platform, where before, we had to use several products to accomplish the same thing - with little or no automation. We are now more automated and productive. Our team loves the product! With the current COVID pandemic, we have found ourselves having to do more with less. To meet these new challenges, we are taking full advantage of Accelo's Expert Services Program and have partnered with an Accelo Implementation Manager. The benefits to our team and bottom-line were immediate. When this crisis is over, we will recover quicker and grow our business with more confidence using the software.

Minpunten: We love the software. As others have stated, we wish that we had been using it years ago.

  • Bron van de reviewer 
  • Beoordeeld op 11-9-2020
Daniel D.
  • Totaalscore
    2/5
  • Gebruiksgemak
    1/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    1/5
  • Waarschijnlijkheid van aanbeveling
    Zonder beoordeling
  • Bron van de reviewer 
  • Beoordeeld op 15-10-2016

"Run away! Terrible quality updates and the worst customer service. False advertising of integrations"

Opmerkingen: The first reason we chose AffinityLive, now Accelo due to what was a great set of tutorials and video demos.
We requested a live demo as they offer on their site however we we're keen to do a live demo and paid for a single subscription for a month so we could start trialling it until our request for a demo was requested. The front line tech I spoke to said I was ineligable for a demo as I had already purchased the product. The training videos are ancient or totally missing large parts of the product as they update so much so frequently its almost a new product every few weeks....
We we're flat out refused any demo despite it being advertised on their site.
The actual product was nothing like the demo video so a live demo really would have helped us get off to a flying start.
The second reason we committed to an early purchase in good faith that a live demo would be provided, was because it advertised integrations with Kaseya and Maxfocus that I was later told by both those businesses and staff at Accelo no longer worked. They are still advertised on the page despite my multiple complaints about the false advertising (Maxfocus has been Logic now for 6 months and they still advertise the integration on their homepage).
Our account manager spoke to us three times in 14 months. Once when we had complaints about the lack of a demo which he also refused and then again to help us cancel our subscription, then one more time when they took a payment a month after we had cancelled our subscription and requested a refund.... Staff have no idea about their own product as it changes so drastically so often. A huge billing overhaul left us unable to invoice for three weeks! This was the final straw for us. We organised an export of most of our data (about 10 different exports required) but had missed the time on projects, we requested a copy of this data but they had deleted it all just three weeks later and were unable/unwilling to provide any policy document on data retention. The CEO is the rudest person I've ever spoken to. All sorts of threats about the first amendment despite me being Australian, them having an Australian office and being bound by Australian consumer law. The product is useless out of the box unless you purchase every premium and module they have. We were paying around $450AU each month for 2 techs! We're now using Atera at $89 per tech with integrated RMM with unlimited endpoints! Staff are amazing! couldnt be happier!

Antwoord van de leverancier

van Accelo op 29-8-2019

Daniel was obviously quite upset when he wrote this review. Unfortunately, it didn't represent reality at the time or since.

Daniel's claim re: continuing to charge him and take payment after cancellation is mistaken, which he subsequently admitted:
"My apologies, we're using Xero and it had lined up a debit with Accelo instead of the correct payment."

Daniel's claim re: the CEO issuing threats is also mistaken. The only one making threats in the interaction between Daniel and Accelo was Daniel - he threatened to take legal action by specific deadlines if we didn't change our website: "Please remove the false advertising within 2 weeks.. or I will lodge my original claim with fair trading". We politely declined to modify our speech to fit with his (incorrect) opinions and reminded him that as a US company we have rights to free speech.

While it is a shame that Accelo wasn't able to help Daniel's business, this review is not fair or accurate by the reviewers private admissions.

  • Bron van de reviewer 
  • Beoordeeld op 15-10-2016
Christine S.
Finance Manager/IT manager
Architectuur en planning, 2-10 werknemers
Heeft de software gebruikt voor: Gratis proef
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 7-5-2019

"Product Analyzer"

Opmerkingen: I enjoyed working with both the Tech and Sales reps. The tech rep was awesome in answering any questions I had at any one time. We did several webinars where the tech and I worked through questions/issues I was having. They have great learning videos, and although I wasn't a part of it, they had a good setup and training program for the end user I was recommending them to. Not once was I told that I was asking too much and would need to purchase before getting answers.

Pluspunten: I loved the analytics of this product. I was demoing several products for a client that was looking for a PM software that handled a lot of their issues. This software fit the bill. They let me demo it for over 2 months, as I also had a full time job at the time that interfered with my daily testing/playing time with it.

Minpunten: I pick up new software fairly easy. I did have a major learning curve with this software. But once I got over that it was smooth sailing from there on out.

  • Bron van de reviewer 
  • Beoordeeld op 7-5-2019
Susie S.
President & CEO
Administratie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 12-2-2020

"Game Changer for our Professional Services Company"

Opmerkingen: The implementation support was excellent. They really worked with us to configure Accelo to meet our business needs. The tool meets 90-95% of our needs, and they continue to improve upon it. Their support team is one of the best we have seen (we have used many products over the years).

Pluspunten: Accelo provides a CRM, sales funnel, statements of work (quoting), active work (projects and ongoing), time tracking and invoicing -- all in one fully integrated platform. The tool is quite user-friendly if set up properly for your business.

Minpunten: The integration with QuickBooks Online needs some additional features.

  • Bron van de reviewer 
  • Beoordeeld op 12-2-2020