Wie gebruikt Accelo?

Voor elke professionele dienstenorganisatie die klanten van dienst is en facturen indient voor bestede tijd. Accelo stroomlijnt alle klantenserviceprocessen op één plek en beheert teamplanningen en projecten.

Wat is Accelo?

Accelo combineert de belangrijkste behoeften van projectplanning, tracering en samenwerking op één platform en maakt het vervolgens eenvoudig om in realtime werk toe te wijzen, de voortgang bij te houden en budgetten en winstgevendheid te bekijken. Met ondersteuning voor zowel traditionele als flexibele projectmanagementmethodes. Accelo Projects helpt je zicht te krijgen op de prestaties van elk project en de beschikbaarheid van resources, zodat je moeiteloos op tijd het werk kunt leveren dat je klanten waarderen!

Accelo - Details

Accelo

https://www.accelo.com/

Opgericht in 2011

Accelo - Prijsoverzicht

Accelo vanaf US$ 39,00/maand. Accelo heeft een gratis versie en biedt een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor Accelo.

Beginprijs

US$ 39,00/maand

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Accelo

Business management software
CRM
Factureren
Financieel beheer
Inkoop
Leveranciersbeheer
Marketingmanagement
Orderbeheer
Personeelsbeheer
Plannen
Prestatiemeetwaarden
Projectbeheer
Tijd en onkosten bijhouden
Trainingsbeheer
Voorraadbeheer
Beheer van verkooppipeline
Contractbeheer
Klanten volgen
Offertes en voorstellen
Plannen
Prognose
Projectbeheer
Documenten opslaan
E-mailmarketing
Integratie van marketingautomatisering
Integratie van sociale media
Interne chatintegratie
Kalender-/herinneringssysteem
Leadscoring
Mobiele toegang
Offertes en voorstellen
Segmentering
Taakbeheer
Territoriumbeheer
Documenten opslaan
Integratie van marketingautomatisering
Integratie van sociale media
Kalender-/herinneringssysteem
Leadscoring
Live chatten
Offertes en voorstellen
Prognose
Scannen van vistekaartjes/-badges
Segmentering
Taakbeheer
Territoriumbeheer
Aanmaningsbeheer
Aanpasbare facturen
Belastingcalculator
Betalingen verwerken
Contactendatabase
Factureren per uur
Facturering op terugkerende basis en op abonnementbasis
Facturering van onvoorziene gevallen
Factureringsportal
Meerdere valuta's
Mobiele betalingen
Online betalingen
Online facturering
Projectfacturering
Assets volgen
Beschikbaarheidsbeheer
Configuratiebeheer
Contract- en licentiebeheer
Incidentenbeheer
Probleembeheer
Projectbeheer
Veranderingsbeheer
Versie- en implementatiebeheer
Zelfserviceportal
Bronnen bijhouden
Campagnebehee
Interactie bijhouden
Lead nurturing
Leaddistributie
Leads vastleggen
Leadscoring
Leadsegmentering
Pipelinebeheer
Tools voor exploratie
Back-up en herstel
Beheer van problemen
CRM
Dashboard
Externe toegang
Factureren
Helpdesk
Live chatten
Patchbeheer
Plannen
Projectbeheer
Analyse van klantenservices
Catalogiseren / categoriseren
Controle van antwoorden via e-mail
Kennisbeheer
Klantenondersteuning bijhouden
Live chatten
Prestatiemeetwaarden
Zelfserviceportal
Zoeken
CRM
Documentbeheer
Factureren
Klantenportal
Offertebeheer
Portefeuillebeheer
Projectbeheer
Resourcebeheer
Samenwerkingstools
Tijd en onkosten bijhouden
Voorstellen genereren
Aanpasbare sjablonen
Agile-methodiek
Budgetbeheer
Gantt-grafieken
Ideeënbeheer
Kanban-bord
Klantenportal
Kosten van voltooiing bijhouden
Mijlpalen bijhouden
Portefeuillebeheer
Resourcebeheer
Samenwerkingstools
Tijd en onkosten bijhouden
Traditionele methodologieën
Gantt-grafieken
Kanban-bord
Kosten van voltooiing bijhouden
Mijlpalen bijhouden
Percentage-voltooid bijhouden
Priorisering
Samenwerkingstools
Status bijhouden
Tijd en onkosten bijhouden
Bestanden delen
Campagnebehee
Documentbeheer
Projectbeheer
Samenwerking
Taakbeheer
Tijd bijhouden
Capaciteitsbeheer
Prognose
Rapportage van bezettingsgraad
Reporting/Project Tracking
Resource Allocation & Planning
Resources plannen
Slepen en neerzetten
Vaardigheden bijhouden
Zoeken/filteren
Beheer van terugkerende taken
Gamification
Gantt-/tijdlijnweergave
Mobiele toegang
Percentage-voltooid bijhouden
Rapportage en analyse
Samenwerkingstools
Spreadsheetweergave
Subtaken maken
Takenbordweergave
Takenlijstweergave
Tijd bijhouden
Activiteiten volgen
Factureren
Onkosten bijhouden
Projecten bijhouden
Tijd bijhouden
Tijd bijhouden per klant
Tijd bijhouden per project
Vergoedingenbeheer

Reviews van Accelo

5 van 132 reviews worden weergegeven

In totaal
4.4/5
Gebruiksgemak
4.1/5
Klantenservice
4.4/5
Functies
4.4/5
Waar voor je geld
4.3/5
Rob L.
Principal Consultant
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 2-11-2016

"Ongoing clever innovation keeps this product fresh"

Opmerkingen: Accelo solves the problem of double handling data when progressing clients from sales to work in progress and maintaining ongoing work for that client. This saves time and cost... In the past we had to re-enter the contact details from a CRM, after the lead became a client, into a Project Management system, for service delivery, then into a Support tool, to manage ongoing work. A single license with Accelo was cheaper, than other software systems combined.

Pluspunten: I like that Accelo combines almost all facets of my business in one application. Not only do I get CRM & sales capability, I also get job/task tracking, project management, support ticketing, and billing! There is integration with key third party apps so I rarely have to go anywhere else to run the business.
I also like the user community engagement and level of communication to keep informed on product development.

Minpunten: It is hard to dislike anything given all the recent improvements, but next I'd like to see a payroll feature, so either I can export timesheet data to a third party application or run a payroll process within Accelo.

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 2-11-2016
Geverifieerde reviewer
Managing Director & Co-Founder
Computersoftware, 13-50 werknemers
Heeft de software gebruikt voor: Gratis proef
  • Totaalscore
    4/5
  • Gebruiksgemak
    2/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    6/10
  • Bron van de reviewer 
  • Beoordeeld op 15-2-2019

"Full of functions which provides compliexity"

Opmerkingen: They have tried to satisfy so many requirements in enterprises. This became their system complicated and difficult to work.

Pluspunten: 1. It Supports a comprehensive variety of activities in an enterprise including CRM, Sales, Projects, Tickets & Requests, Contracts & Retainers, Tasks & Activities (Operations)
2. There are good API’s for integration with other systems.
3. It seems that they have published their API code in GitHub, so programmers can join and improve their API Code.
4. There is good integration with Google including google contact and google calendar
5. Very good Setting for “Module Titles” so a variety of users can customize the application based on their own industry and literature
6. Supporting the concepts of “Default Billable Rate” and “Default Cost Rate” for any user is really nice for having a costing system and evaluate the profitability of every customer.
7. A task can be against so many concepts including Project, Period, Ticket, Sales, which provide great flexibility for software.
8. The Idea of Task Board is really nice and this is a very good tool for monitoring tasks and keep them in mind
9. Mentioning about their blog is good for creating loyalty

Minpunten: 1. They tried to have a good responsive web application, but they were not fully successful in this case. Some of the icons on the upper toolbar will not accessible when the size of browser is in its minimum width. Alternatively, when the “List of Activities” is open and I change the width of browser, some of the texts will be override on each other.
2. Defining tasks is not very user friendly. For example when we want to define a new task and we don’t enter anything in the textbox of “Search Accelo for Company or Work” the Error Message is “Against field is required” this is right that the empty field is marked by a red box, but it is not very clear and user cannot guess which is the “Against Field”; because even there is no tooltip for it.
3. Some of the Help Videos are not updated based on the last version of the application. For example, a Video about timesheet just shows Weekly Timesheet and not Daily Timesheet which it seems that this menu has been added recently.
4. Application Setting is really complicated and full of different options for everything. Learning this comprehensive setting is difficult. It was better; there would be a “Search” to find whatever an administrator is looking for it.
5. A task can be assigned just to one person. It means that there is no common task for team members.

  • Bron van de reviewer 
  • Beoordeeld op 15-2-2019
Susie S.
President & CEO
Administratie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 12-2-2020

"Game Changer for our Professional Services Company"

Opmerkingen: The implementation support was excellent. They really worked with us to configure Accelo to meet our business needs. The tool meets 90-95% of our needs, and they continue to improve upon it. Their support team is one of the best we have seen (we have used many products over the years).

Pluspunten: Accelo provides a CRM, sales funnel, statements of work (quoting), active work (projects and ongoing), time tracking and invoicing -- all in one fully integrated platform. The tool is quite user-friendly if set up properly for your business.

Minpunten: The integration with QuickBooks Online needs some additional features.

  • Bron van de reviewer 
  • Beoordeeld op 12-2-2020
Mike J.
Senior Graphic Designer
Grafisch ontwerp, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 26-3-2020

"Simplifies task management and billable time"

Opmerkingen: Overall, Accelo makes our daily lives as designers much simpler. We are still learning something new and helpful within the software every day and their customer support is VERY on top of questions and concerns.

Pluspunten: Integration with Gmail makes creating tasks from emails very easy. The ability to create projects by client makes keeping tasks organized and logging time a breeze.

Minpunten: Accelo can definitely seem intimidating at first as there are a ton of menus that can take time to familiarize yourself with.

  • Bron van de reviewer 
  • Beoordeeld op 26-3-2020
Keyana K.
Internal Operations Assistant
Internet, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 25-4-2018

"Accelo is packed with features and customizations, but still falls short"

Pluspunten: The UI is actually not so bad; it's bright and modern, and menu options are well-placed. (That is, most items are located exactly where you'd think they should be.) This is extremely helpful when building complex projects within the platform. Even novices are comfortable using Accelo after about a week, in most cases.

Minpunten: The sync with QuickBooks Online is awesome in theory, as my company requires that connection for invoices that are attached to projects within Accelo. However, that sync tends to break more often than it should. This is typically an issue when modifying ledger items and our chart of accounts in QuickBooks Online... Which, we HAVE to make the changes in QBO first, rather than the other way around. As a company with MANY products and services offerings that are updated around the beginning of every year, this is generally a nightmare.

Antwoord van de leverancier

van Accelo op 29-8-2019

Hi Keyana, thanks for your review, and sorry for the headache/frustration around keeping QBO and Accelo in sync.

When we set out to build the accounting integration we wanted to make sure that invoices created in Accelo would sync automatically into QBO (and Xero). The challenge with achieving this of course is that we have to fit in *exactly* with the API requirements and options/fields that are required fields in these powerful platforms. While we have admin features on our side to refresh/update things like items and ledger codes, we know that having to remember to keep the two products in sync from an admin perspective is a pain when it doesn't work.

The good news is that we're well over half way rebuilding our integration to support webhooks and automatic streaming/updating of changes from QBO (and Xero) into Accelo. This has the potential downside that a change made in your accounting system will confuse someone working in Accelo, but we think it is worth it to automate things

  • Bron van de reviewer 
  • Beoordeeld op 25-4-2018