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innRoad
Wat is innRoad?
Dit platform is geschikt voor onafhankelijke en boetiekhotels. De PMS-software is perfect voor het beheren van je accommodatie, omdat het alle aspecten van het reserveringsproces omvat, van het ontvangen en bevestigen van boekingen tot het afhandelen van check-ins, het beheren van de kamerinventaris en het zorgen voor een soepele check-out voor je gasten. Het platform is flexibel, gebruiksvriendelijk en eenvoudig in te stellen (het zware werk wordt voor je gedaan) en als je op elk gewenst moment iets nodig hebt, is er 24/7 live ondersteuning.
Wie gebruikt innRoad?
innRoad is een cloudgebaseerd PMS dat is ontworpen om te voldoen aan de behoeften van accommodaties van elke omvang, waaronder hotels, motels, resorts, bed en breakfasts, lodges en campings. Ondersteunt de Verenigde Staten, Canada en het VK.
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innRoad
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Reviews over innRoad
Customer Service Is The BEST!!!
Opmerkingen: It was an easy transition from our previous pms. Customer support is excellent.
Pluspunten:
The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.
Minpunten:
We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.
Glad we selected innRoad.
Opmerkingen: Very happy with innRoad.
Pluspunten:
It is their customer service that makes them number one from my point of view.
Minpunten:
Initially group functionality was a little clunky when we switched to innRoad. It may partially because we were learning a new system. Group functionality has improved over the years.
Save your Money
Opmerkingen: Very poor. Management doesn't follow up and they think I have nothing but time to sit at my phone and wait for return calls. They don't take suggestions. They did a report "update" and it is no longer formatted to be printed. They do not vet their updates. The system is very slow and you get the wheel of death. We had a seasonal worker quit because Innroad constantly had errors and made her look bad. They did an update before our 2021 season that left our automatic payments at the time of check in stop. You had to manually go into the folio and take payment. It was embarrassing. I could go on about why not use them but the CEO and CFO do not care about users. You can even read the reviews on Glassdoor about management. There are much better systems out there. Guest counts are off as the only way to add additional guest is by creating a addition charge versus updating the reservation. If you update the reservation it will reflect the current price which could be higher or lower then originally booked.
Pluspunten:
It's very simple. It was very automated. highlight was. With updates now you are clicking more and more. Now to add a new guest to the reservation you have to click add guest. Prior it was on the same screen.
Minpunten:
They have no clue what hotel operators need to thrive in the industry and fail to release any updates. During a pandemic you would think they would develop contactless check-in. They do nothing to allow hoteliers to drive the bottom line using technology.
Room for improvement
Opmerkingen: Room for improvement. A lot.
Pluspunten:
Allows to make and manage reservations.Interfaces to credit card payments, self-service web based version.
Minpunten:
Not all operations are logged. Data just "disappears" from the system.Undeveloped reports.Lack of training environment. Training users on "live" data is bad practice and impacts reports. I don't understand why they can't clone the database and setup separate website. Doesn't support external hardware (like driver's license reader)
Moved two small Inns from RezOvation to InnRoad and haven't regretted one moment
Opmerkingen:
Within the past 6 months, I have moved two small Inns over to InnRoad from RezOvation. The Sales Team offered me a discount if I started the migration right away and although I was hesitant I agreed - No time like the present right. Unfortunately, it was the beginning of the busy season and I couldn't do it and I asked if we could postpone the migration until the end of the season and they were more than happy to comply.
The move is relatively seamless but it is tedious work if you want to bring everything with you, that being said I wish some more of the functionality had been explained prior to the migration because I would have been able to make better decisions on how we specifically were going to handle different situations and I would have done things much simpler. An Inn starting from scratch would be super simple. Our Inns have unique rooms so we had to make a room type for almost every room which requires a little more time for everything that follows, but the end result is worth it.
I work hard on yield management and InnRoads has many capabilities that RezOvations did not offer that I now take full advantage of. This also translates into their Booking Engine capabilities. First, you set up your seasons, then your rates, then minimum stays (discuss this with your Implementation person first as there are several ways you can set this up). It seems like a lot of steps, but once it is all in there it is super easy to work with. Adding a short term special is very easy, especially if it is a discount off of your Rack rate.
You can automate some, all or none of your emails - so handy. The reports are well put together and easy to use. The search capabilities are wonderful - you can find a booking by the last four digits of their Credit card.
I mainly moved over because of the cost. With RezOvations and using Bed & Breakfast.com to link to the OTA's for two properties. We have easily cut the cost in half. I thought I would be giving up a lot of functionality with the reduced cost, but I have actually gained much more control of my rates.
Just do it...it's worth it.
The Support team is very responsive. I have had a few little bugs, which I may have caused myself, but they have cleared them all up relatively quickly.
Pluspunten:
Very easy to use, very easy to set up. Credit card set up is a breeze, we did switch credit card processors. Booking Engine came together beautifully, we put both Inns together. The link to the OTA's - three for each property (Expedia, Booking & Trip Advisor) and we only had brief troubles with one of them - was easy. If you are having reservations about moving just take it slow and steady one piece at a time and you will get there unscathed.
Minpunten:
My main complaint and I think this is only because I was moving over from another system, is that the functionality of things were not explained. The Sales Department gives its pitch and then you are turned over to an Implementation Team which I think should ask a lot more questions about how you run your business than they did. We would have saved a lot of time, effort and frustration. A simple example is in some of their List Items, you enter all your Market Segment options in setup for a drop down menu that appears on the Reservation screen. Had they told me that the drop-down list shows up in the order that you enter them I would have entered them in a much different order. Simple stuff like that would have been very handy to know in advance. The housekeeping functionality is seriously lacking, but I haven't really seen a system that has a good one.
