Wie gebruikt deze software?

ResMan is een vastgoedbeheerprogramma voor betaalbare en conventionele meergezinswoningen, die robuuste operationele en boekhoudkundige functies en oplossingen biedt voor de residentiële levenscyclus.

Gemiddelde scores

263 beoordelingen
  • In totaal 4.4 / 5
  • Gebruiksgemak 4.4 / 5
  • Klantenservice 4.2 / 5
  • Functies 4.3 / 5
  • Waar voor je geld 4.4 / 5

Productgegevens

  • Gratis versie Nee
  • Gratis proef Ja
  • Implementatie Cloud, SaaS, Web
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning Kantooruren
    Online

Leveranciergegevens

  • ResMan
  • https://myresman.com
  • Opgericht in 1999

Over ResMan

Bezit, beheer of investeer je in appartementencomplexen met meer dan 100 wooneenheden? Dan is het tijd om ResMan te ontdekken. Het vastgoedbeheerplatform van ResMan biedt naadloos beheer van alle zaken, van boekhouding tot screening tot betaalbare compliance. Zo krijgen eigenaren en exploitanten een end-to-end oplossing die consistente NOI-groei en een adembenemende ervaring biedt voor bewoners. || Gratis live-chatondersteuning || Eenvoudige implementatie || Toegewijd klantenserviceteam || Bezoek de website van ResMan voor een gratis demo.

Functies van ResMan

  • CRM
  • Cashflowanalyse
  • Dealbeheer
  • For taxateurs
  • Merkenbeheer
  • Portefeuillebeheer
  • Strategische planning
  • Voor beleggers
  • Voor makelaars
  • Voor vastgoedbeheerders
  • Waarschuwingen voor kritieke datums
  • Belastingbeheer
  • Berekening voor te late betalingen
  • Betalingen verwerken
  • Commercieel vastgoed
  • Contactenbeheer
  • Eigenaarsportal
  • Factureren
  • Huur bijhouden
  • Huurdersportal
  • Kredietcontrole
  • Lease tracking
  • Onderhoudsbeheer
  • Onkostenbeheer
  • Portefeuillebeheer
  • Tracking van verhuurders
  • Vacatures bijhouden
  • Verhuurdersdatabase
  • Verzekeringenbeheer
  • Websitebeheer
  • Wooneigendom beheren
  • Belastingbeheer
  • Huurdersportal
  • Kredietcontrole
  • Online betalingen
  • Tracking van verhuurders
  • Vacaturebeheer
  • Websitebeheer

De nuttigste reviews van ResMan

ResMan- Leading Software for Property Manager

Beoordeeld op 18-9-2019
Krissy V.
Investment Manager
Vastgoed, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We use Resman as our Property Management software for our community of 282 apartments. It has been an amazing software to use so far, and myself and the team are very impressed with it.

Pluspunten: The best part about ResMan is how user friendly it is. It was quick to learn and easy to communicate with residents. It also has an excellent, clean interface. It looks much more advanced than other property management software I've used prior.

Minpunten: I feel like this software isn't easy to pull specific reports. It could just be a training issue, but some reports I used to be able to access immediately are more difficult to find.

Antwoord van de leverancier

van ResMan op 8-10-2019

Thank you for taking the time to leave feedback. We work very hard to make sure our property management platform is built with ease-of-use in mind.

Regarding pulling reports, we recently launched an all-new support portal, here you can access hundreds of knowledge articles and familiarize yourself with reporting functions in our platform. You can also chat live with a support agent during operating hours if you ever need some additional help pulling reports.

Thanks again for the feedback.

Aaron Trujillo Sr. Digital Marketing Manager

ResMan Property Management software

Beoordeeld op 7-6-2019
Sara H.
Community Manager
Vastgoed, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: ResMan is good software, it is very user friendly. The ResMan support staff is very professional and courteous. The training we received when we first implemented the software at our company was first rate. Overall I think that ResMan is great.

Pluspunten: I've used many different property management software systems over the years and ResMan is one of the most user friendly. I think with minimal training someone could very easily use ResMan and intuitively figure out how it works and how to accomplish most tasks. I have used ResMan since June 2015. I know our company has asked ResMan to add features, customize reports, etc and the software support has been very good. Typically anytime we have a problem or find a glich with the functionality, ResMan support is quick to reach out to us and usually is also quick to offer a solution.

Minpunten: I have noticed that when ResMan runs an update or adds a feature or enhancement, there can be issues with the functionality of other unrelated features. My experience has been that those minor issues that I've encountered have been corrected very quickly and usually before I have the opportunity to report them. Also, I feel that while there are a great deal of available financial reports however the reports features aren't as in depth or as numerous as what you might find with other property management software.

Great Full-Featur Program and Easy to Learn/Use

Beoordeeld op 7-6-2019
Cris L.
Projects Director
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
4 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: With managing almost 350 units, we were swimming in Work Order and Maintenance information that was hard to keep track of. ResMan has removed that burden and everything is within reach for accounting, maintenance, property managers and Administrators. We are adding several hundred units to our Management Company over the next 12 months and we know that implementation will go well.

Pluspunten: We came to ResMan from using QuickBooks only and keeping all our property Management in files, on our server in electronic format and/or lists and lists and files of Maintenance records. We loved how easy Implementation went, and how, like QuickBooks, you can drill down to the details in ResMan. We now have all of our property management documentation in one place from Tenant files to Maintenance to Affordable Housing reporting information. Each time we contact support for assistance, the response is quick and very effective.

Minpunten: We still have not "cracked the nut" with the Tax Credits Compliance Reporting seamlessly working with our Nebraska Housing Finance agency. We are doing the Compliance Online with our funding agency manually until we can get back to working with Support and our Funding Agency to get this reporting in the format we need. We know we can find a solution but our Management Company is growing so fast right now, we are tackling getting our new units into ResMan and then will get back to solving the Tax Credit Compliance reporting piece.

Antwoord van de leverancier

van ResMan op 10-6-2019

Cris, thanks for taking the time to review the ResMan platform. You're right that compliance is a tough nut to crack but we are working at top speed to increase the innovation lead we enjoy in affordable. Our design philosophy is to provide a platform that helps businesses like yours grow. We're thrilled to be part of your growth journey!

Dennis Behrman | SVP of Marketing

Resman, alternative to expensive competitors

Beoordeeld op 5-10-2018
Aminah G.
Accountant
Administratie, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Every accounting software has its loopholes but the difference is how the software company make use of any loopholes reported. With Resman, they have people dedicated to improving their software and they welcome suggestions and observation. Then they don't take that lightly. They discuss it with their development team and find a solution immediately. Other software company may listen but they may not take action according to expectation. I have been using Resman for almost two years now and so far, I do not have any significant complaint yet. I give them 4 out of 5 stars. The missing one star, being the room for more improvement.

Pluspunten: I like the fact that they have dedicated friendly Customer service who would be there for you by email, by chat and by phone specially when Resman is new to you and trying to learn its features. Compared to other accounting software I have used, I would most likely recommend Resman to others. I also like the fact that they take criticism and reported loopholes constructively to improve and develop their software better to be more competitive. Another this I like about Resman is they help you when you set up the books at its initial stage.

Minpunten: Initially, I did not like the bank rec modules, but it looks like my problem with it has been addressed. I also least like the transaction categories because when you create charges, you think the category you chose would flow through the financial reports, but not all the time. It depends on how the transaction categories are being set up. If they were set up incorrectly, then your reports will not be correct and you will end up doing a journal entry to correct them and it is not efficient in a way. Garbage in, garbage out, sort of. What I would like to see is when you create charges, you should be able to choose from the chart of accounts directly, and not from the transaction categories.

Antwoord van de leverancier

van ResMan op 11-12-2018

Aminah,
Thank you for two years of loyalty and understanding. We have come a long way and as we continue to grow, expect us to be even better! --Dennis Behrman, SVP of Marketing | [email protected]

Poor support for complex program, Lots of features, big learning curve (even experienced managers),

Beoordeeld op 7-2-2018
Jeanne F.
Owner/Mgr
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
4/5
In totaal
1 / 5
Gebruiksgemak
2 / 5
Functies en functionaliteit
2 / 5
Klantenondersteuning
3 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Liked the client format and ability to gather & share info w/clients. Liked integration with Bluemoon leases.

Pluspunten: Lots of features (ability to upload photos, pets info, vehicles, leases). Seems simple at first, until you begin adding data & its counter-intuitive. Does have wide variety of multiple Report choices. Nice format to send client emails, notices and statements.

Minpunten: Very long-learning curve (even for experienced managers); sell `ease of moving into their system, but it isnt easy and doesnt have a smooth transition (& havent heard of any of our peers who did either). support isnt available in evenings (when mgrs. often need help, as apt offices are very busy during day hours). Unresponsive to recommendations. Chat (during day) is not very quick (are friendly) and has to escalate issue (which may take several days of going back & forth before issue is resolved if it can be resolved. Posting collections affects NOI and bottom line greatly (many owners/mgrs. who are doing major rehabs in class b-c-d properties no longer even list collections (which used to warn future landlords about a resident) because it affects their bottom line so negatively in Resman. There's not a way to make some GL accts options (or to have as optional or line-item info in reports as has been requested). Vendor invoices dont lay out like industry standard. Initial settlement statements input (even if done by Resman) and security deposits can mess up your system for years. Corrected posting errors in banking info cannot be hidden but show up, making scrolling post those corrected errors very long and disjointed. We have many friends in MF industry and all report difficulty & complexity of Resman, but like some of their better features. It isnt user-friendly or simple. Can have complex integration w/other partners initially or until you have kinks worked out.

Antwoord van de leverancier

van ResMan op 28-8-2018

Jeanne, thanks for your review. Our goal was to offer a single end-to-end system for operators in the field that included everything you need to manage a portfolio of assets. We knew we were on the right track, and in particular our product's workflows, resident communications, and the reliability of our data and reporting have garnered kind reviews.

In the six months since you wrote this review, we have worked hard to grow and improve our customer success team, and our case management and resolution numbers are looking great these days. We know that there's always room for improvement, so we'll be rolling out new ways to learn how to use ResMan, including online training, in the coming months.

We're truly grateful for your business, and please reach out for help if you need anything.

--Dennis Behrman

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